Questions to Ask When Buying a Bamboo Floor

What type species of bamboo is used?

Yanchi uses Moso (considered the best)

When is the bamboo used in yanchi bamboo flooring harvested?

Yanchi bamboo 5 to 6 years, this is when it is its hardest.

Is Yanchi Bamboo Flooring certified?

Not only is Yanchi's factory ISO 9002 certified, so is the harvesting of the bamboo. This ensures that the bamboo is harvested at the optimum point in its development. As part of the ISO quality insurance standard, Yanchi bamboo is inspected at 25 different stations during the manufacturing process.

What is the level of Off-gassing?

Yanchi bamboo floors comply with the stringent European E1 Standard for safe levels of Formaldehyde emissions. The E1 standards are stricter than the California standards, which are the strictest in North America.

How much colour variation will there be in the product?

Yanchi are the pioneers in colour verification within the bamboo flooring market. We lead the way in separating the shades within the natural and carbonized colours. This ensures that each board in each box on every pallet will be matched closely for natural shade variance.

To what standard is the flooring milled?

One of the things that grades a bamboo floor is the specifications to which the floor is milled (manufactured). The Yanchi bamboo floors are milled to the strictest tolerance in the market. The width of the Yanchi floors are within +/-0.15mm and the thickness are +/-0.5mm.

What type of finish is use on the floor?

All Yanchi floors are finished with Aluminum oxide, considered the most durable finish on the market.

What we will provide you (customer services)

- Monday to Friday 7:30 to 4:30 PST Product and Technical support
- Email support - Product sample plan
- Email follow up for sample orders
- Multiple payment options
- Encrypted payment page
- Over the phone payment option
- Order confirmation prior to payment
- Email invoices
- Customer pick ups
- Emailed tracking numbers
- Delivery appointment
- Feedback follow up

What this means?

Better communication=Reduced risk=Less Hassles=Increased Confidence=Smoother Transactions.