BuildDirect is committed to providing exceptional customer
service. Here is a small sampling of feedback from our satisfied customers...
fast service and good communication.
John S.
Norway, ME
Nov 18, 2011
my rep went above and beyond for a relativly small order, I'll remember that the next time I have a project initial quality is excellent, but time will be the ultimate judge.. shipping was expensive, but what are you going to do, these are the times we face. It's not broke so don't try to fix it thank you for a nice first experience, The cedar siding purchased although expensive, took my project from good to great!!!!
Kyle L.
Lockport, NY
Nov 09, 2011
my sales rep did a great job of getting me answers. The way a square of shingles was calculated was a bit confusing but my rep and I agree that we think we have the amount we need. Thanks,my rep is good.
Lynn A.
Perrysburg, OH
Sep 12, 2011
Good friendly and prompt service from the sales rep and logistics.
Chiang J C.
Dec 07, 2010
Was very happy both times I purchased from Build Direct. The salesman was very accomodating and on top of things throughout the process.
Carol W.
Graford, TX
Nov 16, 2010
GCustomer Serice was good responsive attentive...Product was very very good... Overall it was fine - delivery to a residence was challenging.... they had a liftgate but the pallets were so hight that they were unstable and we had to hand unload about 50%. 95% seem to have some through fine but few bundles seem to have been damaged (split shingles, a few with edges that may have been brushed by a hi-lo.... Much later than expected....
Steve O.
Farmington, MI
Oct 26, 2010
MY ORDER CAME AS PROMISED,PICK UP WAS PAINLESS, PRODUCT APPEARED TO BE FIRST QUALITY I WILL CERTAINLY CONSIDER BUILD DIRECT AGAIN, THANKS
Jonathan Y.
West Chester, OH
Jul 29, 2010
The sales experience was fantastic -- quick and good follow up
Roberta H.
North Logan, UT
Sep 06, 2009
I would definitely recommend Build Direct to anyone. Good experience. The men in the shakes department were very helpful to me. The shakers were of a superior quality. Everything about our experience with BuildDirect was positive.
Susan H.
Youngstown, OH
Aug 20, 2009
I found the salesman who helped me with my order to be very reliable. He was most helpful. Everything was to my satisfaction.
Carol W.
Graford, TX
Jul 30, 2009
Great customer service from [salesperson]. Quality was excellent.
Michelle R.
Golden Valley, MN
Jul 19, 2009
I already recommened you to a builder. The local price for the shakes was more than double you price including shipping.
Girard A Pisauro J.
Ewing, NJ
Oct 03, 2008
Great product, excellent communication and follow through. Will use you again without hesitation.
Mike S.
Ventura, CA
May 22, 2008
Everything arrived as promised. Beautiful grained wood of high quality. Roofers were impressed.
Terry L.
Albuquerque, NM
Dec 15, 2007
Everything went just as you promised. The shakes arrived here in Colorado right on schedule and in perfect condition. Thank you. The house looks great!
Russelyn C.
Purgatory, CO
Sep 03, 2007
I'll be back. Thanks Good job. Good service. Good product.
Thomas M.
Federal Way, WA
Jul 06, 2007
I dealt with customer service and they were great! Very helpful in assisting in my decision. Delivered on time and as expected. Very nice product!
Alison C.
Belle Center, OH
Jun 20, 2007
Very easy to order, quick delivery and competitive price!Thanks for our beautiful red cedar shingles!
Mike M.
Foxboro, MA
Nov 28, 2006
Good product, good price, would buy again.
Mike R.
Nashville, TN
Nov 12, 2006
Very good results shopping for a difficult to find product. I held my breath to see the quality of the product and was more than satisfied!!
Calvin R.
Middleburg, VA
Nov 12, 2006
Overall, my experience was very good.
Marc G.
Searsport, ME
Oct 13, 2006
Exceptional product and great customer service.
Kathrynn A.
Lynchburg, VA
Sep 15, 2006
It worked out great. Price was very competitive too.
Mike B.
Webster Groves, MO
Sep 04, 2006
Next project I will be sure to contact you, Thanks!
Robert L.
Meriden, CT
Aug 15, 2006
Your company makes a real nice, high quality shake. I love your selection too. No one else offers that many choices. Build Direct Build Best!
Scott S.
Bainbridge Island, WA
Aug 09, 2006
You did a great job all around. Thanks.
Bryan K.
Atlanta, GA
Jul 27, 2006
I would recommend BuildDirect to all of my friends and neighbors.....
Michael H.
Mill Creek, WA
Jul 26, 2006
Our sales representative was excellent. He returned our phone calls, preceding the sale of our tapersawn shake, immediately. I will always look to builddirect.com when ordering roofing material. Could not ask for better service in those regards!
Brian A.
Melbourne, FL
Jul 24, 2006
Beautiful shakes. Roof looks so good.
Chandler W.
Fresno, CA
Jul 22, 2006
Quality exceeded expectation, thank you.
Robert R.
Lincoln Park, NJ
Jul 07, 2006
The end result was excellent!
Rob R.
Danville, CA
Jul 03, 2006
Delivered right to my driveway, it was a very good experience.
Dick C.
Alamo, CA
Jun 05, 2006