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Sat – Sun: 10AM – 8PM EST
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Customer Service  

We're staffed with service-oriented personnel committed to exceptional customer attention. We believe customer satisfaction is key to our long-term success. This means we recruit only qualified individuals who have a passion for excellence and who share the belief that satisfied customers are BuildDirect's most valuable assets.


Our customers can call us toll free from anywhere in North America at


Customer Service Hours

Monday - Friday

10:00am - 9:00pm EST


12:00pm - 8:00pm EST


or by email at


Please click here for more detailed contact information.

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Everyone was very helpful! When we emailed with a question we always got a response right a way. Will do business with BuildDirect in the future - very satisfied! We looked for 6 months for the perfect flooring for our home. We wanted quality, quantity and a great price. We got all three with BuildDirect - on time and coordinated. We love and appreciate your customer service and the detail your staff goes into assisting with any and every question, thank you for your attention to your customers!
Paul R. Marion, IL
Jul 20, 2014
Any questions, please contact us.
(Hablamos Español)
Monday - Friday
9am - 8pm EST
Saturday - Sunday
10am - 8pm EST
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