BuildDirect is committed to providing exceptional customer
service. Here is a small sampling of feedback from our satisfied customers...
Have nothing but positive things to say. Everything was great without delay. Customer service/sales staff is very helpful.
Julija B.
Burnaby, BC
October 19, 2009
Great experience. Everything worked out just the way I was told it would. It all started with an easy to use website with good pictures. Followed by an easy process for getting samples. The samples were very representative. Communications with sales reps were fast and helpful. Ordering things like this online can be nerve-racking, but those worries were put to rest when we got step-by-step feedback telling us the status of our order. The product acutally came much faster than we even expected. Very high quality wood. In 500 sq-ft of flooring there was not a single unusuable piece. They all fit together nicely with precision tongue and groove dimensions. Easy installation. Great pricing. What more can I say? I had never done hardwood floors before, but this product made me look like a pro. Thanks!!
William C.
Albuquerque, NM
October 15, 2009
I have and will continue to tell people how wonderful a product and service you provide.
Donald P.
Bonnyville, AB
October 11, 2009
I have been very pleased with this company---product and personnel that I have dealt with. Very professional and interested in making my project work. Thanks
Susanne B.
Carbondale, CO
October 8, 2009
Your representative answered a number of questions that made the product selection and installation processes much easier. The finish is flawless and the machining work on the tongue and groove sides was perfect. Great shipping. My order arrived a day earlier than expected. This was my first experience laying engineered hardwood flooring and advice from your customer service people and the excellent quality of your product made the project easier than I expected. The tongue and groove machining on the sides of the flooring was excellent and the pieces fitted together perfectly. The floor's finish actually looks better than pictured on your web page. I couldn't be happier with my BuildDirect purchase.
Dickie L.
West Memphis, AR
October 8, 2009
Absolutely awesome -- the best investment for our home ever purchased! arrived one week early! Website is easy to get around. I will buy again and recommend you to others! 110% satisfied! thank you!!!!!
Robyn K.
Amado, AZ
October 7, 2009
The floor looks great. My professional installer was impressed with the great price and quality I received from BuildDirect.
Dana L.
Eros, LA
October 2, 2009
Everytime I communicated with a representative, I received the answers I needed in a quick and timely fashion. My experience with Builddirect could have not have gone smoother.
Jason G.
Hicksville, NY
September 27, 2009
We had a problem with the first order that we received but [salesperson] was very helpful and resolved the issue. He worked very hard to help us and we are pleased with the product and would recommend Builddirect. You do very well in service to your customers which is sadly lacking in many companies while giving a quality product. Thank you.
Susan S.
Pooler, GA
September 24, 2009
Fantastic customer service! We received thoughtful and complete answers to questions by phone and a follow up phone call. We placed the order and within 4 days our flooring was delivered just as planned. It has not been installed yet (it's acclimating to our low humidity first) but we have already put the same flooring in part of our house- and after 2 years (with a dog and cat) it still looks new.
Elise F.
Phoenix, AZ
September 24, 2009
The floors are absolutely beautiful and according to the installer, "Easy to work with." We received the material without delay and the quality met all of our expectations.
Anita H.
Houston, TX
September 24, 2009
Very helpful service. Very nice product. We are very happy with our floor. Package came when promised and not damaged.
Nicholas E.
Jersey City, NJ
September 11, 2009
The wood went down beautifully. There was no waste due to not being able to use a bad piece because there were no bad pieces. I will order from you again. Thank you
Marie B.
Andice, TX
September 10, 2009
This was a great deal extremely happy with the quality. The flooring was here in 3 days
Sean C.
Brentwood, TN
September 5, 2009
Very pleased with the customer service. Very efficient. Excellent quality. We love our floors. Three pieces were missing, but were promptly expedited to us. Very efficient. The purchase was smooth and efficient. The products arrived in a timely manner and exceeded my expectations. A very non hassle way of shopping. I had made some calculation errors on my behalf and your customer service went above and beyond my expectations and sorted it all out for me. Everything about your services are good. I would definetly recommend you to my friends. Keep it up. You guys are good!
Olav A.
Lovington, NM
September 4, 2009
Very pleased with the product,looks great in the house. The customer service personnel at BuildDirect were very helpful. We have recommended BuildDirect to other people.
Philip T.
Houston, TX
September 4, 2009
The website made it very easy to see the product displayed in different home settings.
Kim B.
Ellettsville, IN
September 2, 2009
I did a lot of research on engineered flooring and suppliers. I ordered about a dozen samples from various internet suppliers and chose Build Direct because of the quality of their product and their BBB and customer feedback ratings. The Vanier Cosmopolitan Collection Brazilian Cherry had a 4mm top layer which is 1-2 mm thicker than any other. It has a beautiful finish and the quality control is outstanding. There were very few boards we could not use. Buyers need to be aware that the average length of the boards are about 3 feet. In a large room without much furniture of rugs, it may look a little busy, but no one has gotten that perception in my house. My living and dining room are on split levels and the flooring looks fabulous. There are enough longer boards to create a nice overall look. The color is rich and has beautiful grain. The finish is very hard and has not incurred any damage in the 3 months it has been down. There are a few minute dimples under my rolling desk chair so that area is now protected by a rug. The sales people are a pleasure to work with and the shipping was flawless. I hired a couple guys to unload the pallet which was delivered to my sidewalk. I highly recommend this company and their product.
Amy B.
La Puente, CA
August 28, 2009
Great selections, helpful representives. This was an easy way to get flooring at a great price. The delivery was smooth and the wood is beautiful. The interest free 3 mo. financing was a big help to get what we wanted now.
Christina C.
Grover Beach, CA
August 26, 2009
Great product, great price and shipping direct to my home made everything come together for an easy install. I will (and do) highly recommend BuildDirect to my everyone. Expand your product lines - with the excellent customer service you have and processes, it would be great to be able to buy more from BuildDirect.
Tim W.
Edina, MN
August 24, 2009
[Salesperson] was very helpful and knew his product. Beautiful and even better price! Would have been 3x as much locally. Very polite driver, on time and as expected, no damage, packaged well. Wonderful service, product as described. I hired professional installers and it looks great! Very pleased and will definitely recommend to others. I was really nervous ordering so much flooring online but couldn't be happier with the service and the product. My floors are quality, look great and it cost 1/3 of the other more inferior products I was considering. I won't hesitate to order again for my next remodeling project. Sincerely, Jana C.
Jana C.
Oro Valley, AZ
August 21, 2009
I was a little hesitant about buying my wood flooring online, but the price was about one dollar per square foot cheaper than I could find anywhere else. I received the samples within a few days, then purchased the entire order. The shipment arrived within about a week, the product was perfect and we are very happy with the end results. I even called during the installation with a question and they actually answered the phone and helped me out immediately. I will definitely use BuildDirect again in the future. Ryan B., Scotts Valley CA
Ryan B.
Santa Cruz, CA
August 21, 2009
Our floors look like something out of a home magazine! They look like they should have cost us 10x as much what we paid for them on BuildDirect! We would recommended BuildDirect to anyone who is considering new floors. We searched all over for a good deal on handscraped hardwoods and Build Direct had the best prices as well as the BEST quality! My floor are the best part of my house!
Miranda O.
Hendersonville, TN
August 21, 2009
I had questions and was able to speak with a person, not an automated system. That was very nice. We thought the product quality was excellent, it looked exactly like the sample piece. I was expecting some dark spots and knots but those pieces were very few and far between. We were interested in a slightly distressed look, so we wouldn't always be worrying about putting marks on it with chairs or it looking smudged. We absolutely love it, and the color is beautiful. A warm cognac color, beautiful! Shipping was great, they loaded it right into our garage. I really liked having the piece of mind that we could return the product, no questions asked, and that shipping would be covered! It made me more comfortable ordering it online. Feel free to use any of my comments above. Thank you for the great product!
Lyndsey M.
Richmond, KY
August 21, 2009
The flooring really is excellent for the price. We are very happy with your product. In general, it was a very smooth and easy transaction.
Robert B.
San Jose, CA
August 20, 2009
Received many compliments on its appearance. My installers remarked about the quality of the wear layer and the fit. Just a great product that is not easily available in our area (wear layer). Great price...
Ted N.
Bristol, IL
August 20, 2009
It was a pleasure working with BuildDirect. Your people were so helpful when I called with questions about adding items to my online order. The flooring arrived very quickly and in perfect condition. I love the flooring, and my mother is thinking of ordering it for her house she liked it so much. You guys are great. I would definitely order from BuildDirect again, and have already recommended you to my friends and family.
Barbara A.
Gilroy, CA
August 20, 2009
I recommend BuildDirect to all my friends and family. Excellent service and superior product.
Holly B.
Austin, TX
August 20, 2009
Easy customer service, prompt and friendly. As described and have been extremely happy with quailty. Felt extremely comfortable ordering before seeing from samples and refund policy. Felt that if builddirect was willing to back up their product like that I had nothing to worry about purchasing it. Product was great, customer service great, knowledge service. i asked questions and if they did not have answers they got it in an extremely timely manner
Kerry T.
Morrison, CO
August 20, 2009
Your web site works well. Your people are prompt about answering quetions via e-mail and on the phone. The company performs better than many local merchants I HAVE to deal with. Very refreshing. I recommend BuildDirect to friends and I will most certainly purchace from BuildDirect when I have a project that requires products that you sell.
John E.
Ladysmith, WI
July 14, 2009
[Salesperson] went out of his way to find samples in the styles/colors I was seeking. I had my heart set on floating dark-colored bamboo, which is impossible to find, and might have gone with a competitor if he had not specifically recommended the Jasper hand-scraped floating engineered flooring. Also, I was unnecessarily concerned about needing to buy the 660 minimum square footage when I only needed 500, because your rep told me it was no big deal---so nice to hear that. So far, so good. These planks look great. I am in the middle of installation now. The shipping service was delightful, holding my delivery for a few extra days at no charge because my AC went out the week of my scheduled delivery. Very happy, will definitely recommend. Great product, great price, great service--hard to find all three these days. I looked for flooring for months and months, my decision to use BuidlDirect followed a LOT of googling and local store visits. I am very happy with my decision and will probably be back sooner than later.
Emily S.
Saint Louis, MO
July 14, 2009
Everything about my experience with BuildDirect has been great. Beautiful product for a great price, as long as it holds up I'm happy.
Susan F.
Tar Heel, NC
July 14, 2009
I've got neighbors who've already contacted you for quotes.
Ray G.
Tryon, NC
July 7, 2009
You are a great company. I would highly recommend you to my friends in search of similar products. I was very pleased with each aspect of this purchase. I think it is great that you offer the smaller things like paying for pictures of installs and $50 customer referrals. It is the little things that other businesses don't do which makes your company memorable and enjoyable to work with. Thank you for everything.
Niki B.
Paso Robles, CA
July 2, 2009
Will definitely consider you again for any other building materials we'll be needing. [Salesperson], very nice guy, very helpful with my engineered hardwood order.
Kristy B.
Apex, NC
July 1, 2009
Even though UPS reported losing the shipment, BuildDirect were quick to resend. In the end UPS found the shipment so a resend was not needed. At the time it was reassuring that BuildDirect wanted me to get the delivery. I would recommend BuildDirect to anyone.
Keith K.
Ladera Ranch, CA
June 28, 2009
I want to thank BuildDirect and the representative that helped me out because he really helped me out with his knowledge and care.
Blanca E.
Oakland, NJ
June 28, 2009
The floor looks beautiful and is holding up well under the abuse my two Labs put it through. I am totally satisfied.
Paula S.
Rowlett, TX
June 14, 2009
Excellent quality wood floors. Shipping was easy to track and delivered at the correct time and date. Will order from BuildDirect again.
Bradley P.
Ocean Springs, MS
June 8, 2009
The shipping was fast and the floor looks great.
Vikki Y.
Denver, CO
May 26, 2009
From start to finish your customer service was beyond excellent. Out of the boxes we used, there were only maybe 5 pieces total that we could not use, it is beautiful. The shipping company that you used was very friendly and professional. Keep up the good work, your customer service from start to finish was wonderful, it was a pleasure working with you. very impressed with your service!!!!!! Thank you we are loving our new floor. Keep up the excellent customer service, we have already shared this experience with several individuals :) We are extremely happy.
Krissy P.
Stevens Point, WI
May 25, 2009
AMAZING customer service. Our phone calls were picked right up and we got our answers right away. Thank you for letting us order SO MANY samples! it really helped us to get just the right floor. We will be recommending you to all we know.
Samuel B.
Bountiful, UT
May 20, 2009
The service was excellent. We purchased Brazilian Teak (Cumaru) flooring. After installation it looks exactly as we had expected. We are very pleased. The shipment arrived on time and in excellent condition. My wife's brother in law bought flooring a year ago from BuildDirect for their cottage in Michigan. My son used BuildDirect for his house in Pennsylvania a couple of years ago. We knew what to expect and are very satisfied with the result. We love the Brazilian Teak (Cumaru) floor we bought through BuildDirect. The service was excellent and delivery was on time.
Jorge A.
Lewisberry, PA
May 19, 2009
I was very impressed by the help and speed at which [BuildDirect] operates. I love my flooring! I am giving your name to everyone I know who could use your services. I really enjoyed the whole process. I thought everyone was more than nice. Always got right back to me. I think you have a great range of products and I will be using you again. Thank You for all the savings.
Pamela M.
Amarillo, TX
May 14, 2009
Communication was excellent, I knew the status of my order at all times. Love the engineered hardwood floor, it's beautiful. Arrived even faster than expected. All in all, a very easy and pleasant buying experience. It was great to deal with a company that delivers exactly what it promised.
Barbara A.
Gilroy, CA
April 29, 2009
The salesman that I worked with was very helpful and knowledgable. I love the floor we purchased and get great compliments everyday.
Scott M.
New Orleans, LA
April 27, 2009
Your customer service was great. These floors are just beautiful. Very good quality. We love them...... Your employees have a very pleasant, professional and good customer service skills.
Olga W.
Yuma, AZ
April 24, 2009
Very good product quality. Everything was first class. Thanks. I will use your service again without any second thoughts. I will recommend it.
Sesi K.
West Chester, OH
April 21, 2009
Amazing, my carpenter couldn't believe the quality and price.
Julie B.
Newtown, PA
April 15, 2009
Information received both by telephone and e-mail was accurate and timely. It's nice to have a client that says the job turned out "better than expected". The company contracted to deliver had good communication and were timely. I will contact you again for pre-finished flooring jobs. From my research I believe you had the best engineered hand-scraped product per dollar I could find. Even with the shipping to the East Coast, the price was under $5/SF. I have nothing negative to say. It was a trouble free job with happy clients.
Jim B.
Virginia Beach, VA
April 15, 2009
I have no problem with BuildDirect. Customer Service has assured me replacement boards as soon as I complete the job. All who I have spoke to at Builddirect were very courtieous and well mannered. They were informative, and took care of my needs in an expert manner.
Richard A.
Tomball, TX
April 3, 2009
Quality on par with similar flooring at twice the price. Arrived in 4 days! We have highly recommended your flooring products to our friends and family.
Jeffrey H.
Tucson, AZ
March 30, 2009
Everything I was told about the product was true and I would not be afraid to order from this company at any time.
Randy M.
Falkville, AL
March 26, 2009
Customer service was outstanding, provided me with all the information I needed to make my choice on the right flooring. I could not be more pleased with the quality of flooring I purchased, and could not have asked for a better product! Product received days earlier than expected and in great condition. I would like to thank everyone at BuildDirect for their great service and a great product.
Rudy P.
Lenoir City, TN
March 24, 2009
I am absolutely thrilled with my floor. The people who installed it had no problems and very little waste, if any. I counted on a 10 to 15% overrun, and didn't need it, that left over because of the lack of any problems or defects. They were impressed. With the exception of the shipping date mixup, which was taken care of promptly, I was extremely pleased with my experience with BuildDirect and would recommend it to anyone, and already have. The installers were impressed with the quality and look of the product. I love my new flooring!!! I compared prices of the same quality of flooring and am very pleased with the cost also. Some of the comparable products were almost twice as much. Thank you.
Louise P.
Cheswick, PA
March 12, 2009
Very easy and pleasant, they followed though with every promise. Great Service!
Lisa J.
Shreveport, LA
February 18, 2009
I was scared to death to make this kind of purchase online. As soon as I talked to [the salesperson], all my fears were relieved. He talked me through everything, placed my order quickly, and I received my large shipment within one week. Everything arrived in great shape and the floors are so beautiful, I can't stop looking at them. Everyone that has seen them has commented on how great they are. I highly recommend BuildDirect and would order from them again in a heartbeat!
Amanda H.
Pleasant View, TN
February 2, 2009
The service and quality of product has been great. I am especially impressed with the quality of the Vanier brazilian cherry flooring. For the price and quality I could not find any better. Shipping for the stair tread nose could of been better because of the damage to the product, but because of the fast resolution I am satisfied.
Justin U.
Elk Grove, CA
February 1, 2009
Great service. Will refer others!
Lisa L.
New Smyrna Beach, FL
January 23, 2009
I would absolutely buy Vanier again. The Champagne White Oak is such an excellent product. It was very easy to lay and there was so little waste that I ended up with almost enough to do a bedroom. All the edges were perfectly square, so the whole floor is absolutely seamless. The dogs' nails don't scratch the floor, but the finish sometimes dents when I drop something, the wood doesn't though. The finish is great because it doesn't show foot prints or smudges like my last floors did.
My previous hardwood floors were more expensive and from a huge national brand. They were difficult to lay because no edges lined up and the wood splintered when I dropped something. I'm recommending Vanier to literally everyone I know.
Robin L.
Bluffton, SC
January 6, 2009
ordered 5 times from you for 5 properties. Nice work!
Erik L.
Breckenridge, CO
January 3, 2009
We were concerned about ordering hardwood floors online and paying a huge shipping fee. What if the flooring wasn't up to standard? Well, the Vanier antique maple flooring was excellent and we have had absolutely no waste. Our carpenter put it down easily and it is beautiful. Also, the staff at BuildDirect were great to work with and helped us all the way. Thanks for a great floor. We will recommend it and BuildDirect in the future.
Linda K.
Falmouth, KY
December 27, 2008
I would recomment your company to anyone - we researched companies & the engineered wood we ordered and found BuildDirect to be the best and the results proved it. We installed the floor ourselves and had no problems with the product.
Karen N.
Columbus, OH
December 24, 2008
We are so incredibly happy with our purchase and have already started recommending your company to our contractor, friends, and family. Keep up the terrific work! Thank you so much!
Jennifer H.
Beaver Creek, OH
December 21, 2008
Everyone loves our floor. My family members would like to get the same flooring to put in their house.
Ashley B.
Hiawassee, GA
December 19, 2008
A friend recommended Build Direct for our flooring. After dealing with many, many companies (both local and the web), we were very impressed with your service, prices and quality. I'll happily tell others about you and look forward to ordering more materials.
Kris L.
Houston, TX
December 14, 2008
We received great service and quality products at a significant savings over our local vendors, we wouldn’t shop anywhere else for hardwood.
Susanne D.
Jacksonville, FL
December 14, 2008
the Customer Service representative, was extremely helpful in arranging consolidation of 2 separate shipments from 2 different parts of the USA, so I saved about $250 on shipping costs. He was in constant communication with me during the purchasing and shipment process, and I am very grateful for his great service.
Aleksandr I.
San Diego, CA
November 29, 2008
This is our second big order with BuildDirect. No problems. No worries.
Michael C.
Saint Augustine, FL
November 18, 2008
First class experience, in all the aspects.
Highly recommended !!!
Silviu N.
Chicago, IL
October 29, 2008
It was nice to know the total cost and no extra charges when it was delivered. I looked at a lot of eng. hardwood nothing came even close to the 4mm hardwood on top. The cost was great, I saved around 35-40% even with the shipping to Canada. keep up the great work. Thanks for your great service.
Don C.
Blackstock, ON
October 28, 2008
My wood floors look gorgeous and I know I saved $ going with you guys. The floors also seem really tough, which as a key concern for me, as a mom with young & energetic kids. I'm a very happy customer.
Kimberly W.
El Cajon, CA
October 22, 2008
Excellent product!! Fast shipping and great condition! Great customer service! Excellent product!! Fast shipping and great condition!
Zohreh G.
Chatsworth, CA
October 21, 2008
I was nervous about doing this, but I'm glad I did.
Charles H.
Lansdale, PA
October 17, 2008
I fully recommend build direct flooring to anyone and everyone. I have recommended you to my cousin who is renovating his house.
Namhuan T.
Bloomfield, MI
October 13, 2008
I would definitely buy from you again. I'm not sure I will be needing any flooring in the near future but certainly will recommend you to friends.
Brenda B.
Meadville, PA
October 8, 2008
This is the second time I have ordered from BuildDirect and I have been more than satisfied. Everyone who comes into our home comments on our floors and I have referred several people to your website. Customer service is outstanding. If we ever move, I'll be ordering more of the same product.
Amy H.
Fruit Cove, FL
September 28, 2008
The wood is beautiful and the quality exceptional.
Lynda M.
Biloxi, MS
September 19, 2008
I would not hesitate to recommend your company to any family member or friend--and I already have! Your product and service are among the best we found in rehabbing our house, and we dealt with many vendors to get it done. So thanks and keep up the good work!!
Pat G.
Lutherville, MD
September 15, 2008
My husband and I are very happy with our purchase, and will recommend to others. The price, the quick delivery and the quality is great. We installed this in our living, dining and bedroom in a new construction, and it looks wonderful. Thank you for making us happy customers.
Violet T.
Brookings, SD
August 18, 2008
Customer service was prompt, thorough, professional, and friendly.
James S.
Rochester, NY
August 15, 2008
Beautiful product. Installer was impressed and asked for information on BuildDirect for future jobs!
Jill H.
Stillwater, OK
August 8, 2008
From start to finish the service was excellent. My hardwood showed up on scheduele, and looks amazing! I would buy again and definately reccommend to any of my friends.
Chad M.
Innisfil, ON
August 6, 2008
Very helpful with information and very fast shipping. Great at giving accurate information to track the shipment.Very positive experience all around. Would definitely recommend to anyone seeking beautiful floors in with value pricing and fast delivery.
Cynthia A.
Biloxi, MS
August 5, 2008
Very affordable and great customer service. Looking forward to doing more business.
Kandis M.
Germantown, MD
August 1, 2008
Phone contact with Build Direct was very professionsal and informative. Sales person was well versed in materials and helped me decide about installation.
Terry C.
Escondido, CA
July 31, 2008
I will continue to use build direct for future purchases. The product was of the best quatliy for the best price. Please don't change a thing.
Taylor U.
Aurora, IL
July 30, 2008
You have good people working there.
Raymond A.
Port Moody, BC
July 23, 2008
Love the quality and the efficiency!!
Johnny T.
Amarillo, TX
July 19, 2008
I have already spread the good word about your service and products. I was very satisfied with Build Direct and expect to do business with them again
Augustin T.
Piney Point, MD
July 19, 2008
Awesome service, fast shipping, excellent product, great prices what else can i say.
Rich F.
Phoenix, AZ
July 10, 2008
I love my engineered hardwood flooring! We are so pleased with the high quality of the product, excellent service, and GREAT price. We will recommend to all!
Melissa K.
Connell, WA
June 25, 2008
So far so good. Product arrived a little ahead of schedule. However, your people handled all details about storing the product at no additional cost to me. We have installed about a third of what was ordered, so far. The quality and appearence are as advertised. I appreciate the high quality of both your service and your product.
Warren B.
Murphy, TX
June 24, 2008
Great Experience. We were a little nervous at first making such a large purchase over the internet but [the salesperson] made us feel comfortable. We love our floors and will continue to recommend you!
Stacie G.
Sandy, UT
June 17, 2008
Very efficient and cost effective. I will be ordering other products in the future.
Jody W.
Estevan, SK
June 11, 2008
Very good customer service and followup. Product was as described and there was very little waste due to any quality issues.
Kamran A.
Winnipeg, MB
June 9, 2008
Great product, good experience overall.
Dave S.
North Bend, OH
June 8, 2008
I was very pleasantly surprised with the quality of the flooring.
Ann P.
Makawao, HI
June 5, 2008
It was everything my sales person said it would be. Thanks
Brandon D.
Lake Charles, LA
June 5, 2008
Everything was great. Will be doing buisnesss again.
James F.
Fairhope, AL
June 3, 2008
The floor is great. I will recommend you to all of my friends and customers.
Marcin K.
Palatine, IL
June 3, 2008
Besides the delivery company driver who was either new to the job or just clueless everthing thing else worked out great. Could not have been a better experence both on the phone and by e-mail. I'm still laying flooring so I'll let you know how the finished floor looks. Thanks.
Tim H.
Ravenna, OH
May 29, 2008
I would recommend BuildDirect to others.
Chris V.
Tuscaloosa, AL
May 29, 2008
The floors turned out wonderful. My installer kept commenting on how beautiful the floors were and how easy they were to work with. He said he will be ordering some for his house too.
Rick W.
Ocala, FL
May 13, 2008
I was very impressed, and will use you again.
Ryan E.
Sherwood Park, AB
May 11, 2008
BuildDirect was very easy to deal with and product was on time and in good condition.
William St L.
Luling, LA
May 10, 2008
This was a great product!
Allison M.
Pine Knoll Shores, NC
May 9, 2008
The gentleman I spoke with on the phone and emailed was outstanding. Friendly, courteous, and mindful of my budget.
Patricia W.
Brookings, OR
May 1, 2008
Our floors look beautiful, we have recommended you to a family member who is placing an order.
Travis K.
Saraland, AL
April 27, 2008
We are very pleased with our purchase and with the service we received from your representative. We look forward to getting our floors installed and making our next purchase from BuildDirect.
Mark H.
Chesterfield, VA
April 24, 2008
The flooring quality for the price is really impressive.
Elise F.
Phoenix, AZ
April 20, 2008
Customer service was extremely knowledgeable about the wood flooring products, and was able to give detailed facts to consider when making our decision on what to purchase. The wood is beautiful. The installer enjoyed working with it and will buy the very same product for his house. Great follow up on sending samples. Great follow up on our purchase and delivery. Very patient and courteous salesman on the phone. Better than the storefronts here in town b/c there was no pressure. We also learned more about wood floors. When we wanted to discuss tile, customer service referred us to a different specialist b/c it was out of his area of knowledge. That was refreshing b/c he wasn't just trying to earn a commission.I will spread the news to everyone I know about this company. We have a lot of renovations going on in Jacksonville, Fl. Our neighborhood has homes between 60 and 100 years old. You must become part of our community.
Pam B.
Jacksonville, FL
April 16, 2008
We bought engineered Brazilian Cherry and are very pleased with it. Our installers keep referring to it as "good product."
Richard L.
Bloomington, IN
April 4, 2008
This was the second time that I've purchased from you and have been very pleased both times. Thank you.
Alan B.
Cypress, TX
April 2, 2008
I would recommend my family and friends to shop at BuildDirect. The cost of building a new home can be quite staggering. When shopping with BuildDirect, my husband and I saved money on our flooring, but we didn't have to sacrifice quality!
Cindy K.
Moose Jaw, SK
March 21, 2008
For the price paid, it was some of the best flooring I've seen. I would use BuildDirect again. the customer service was great, and the flooring looks great.
Rob M.
Enderby, BC
March 2, 2008
LOVED the flooring, will definately recommend.
Kelly H.
Spruce Grove, AB
February 23, 2008
We laid the Vanier Heritage Collection Hand Sculpted Chateau Maple in our walkout basement. There was very little damage, the planks that were damaged we still were able to use. The installation went very fast and the floor looks great. The customer support was great and I would do business again with Build Direct
Pamela E.
London, ON
January 8, 2008
The floor was in perfect condition and properly packaged. The floor is great looking modern and elegant. It was very easy to install as well.
Ciro P.
La Puente, CA
December 30, 2007
The flooring is great quality, it really makes my home look different.
Yiping G.
Rolling Hills Estates, CA
December 26, 2007
I was very impressed with everyone I worked with. The salesman was very helpful and a pleasure to deal with. I picked up my order in Atlanta, Ga. and everyone at the warehouse was also great to deal with. I would highly recommend BuildDirect to anyone!
Thomas C D.
Gravel Ridge, AR
December 11, 2007
Very easy buy! Exactly as described. Product arrived ahead of schedule. Perfect for my needs. We are building a new home and put in 2500 sq. ft. of Burlington Sahara Oak. Great product. I would recommend BuildDirect to anyone interested in saving money but still maintaining high quality!
Melanie F.
Phoenix, AZ
November 25, 2007
You were so accomodating when the Brazilian Cherry was backordered. I appreciate the kindness and professionalism you showed to me. Thank you so much.
Drorit S.
Windsor, CO
November 24, 2007
There was no waste due to manufacturing defects. Product Quality was excellent just as advertized.
Serge C.
Orleans, ON
November 5, 2007
Wood flooring looks great. Very little waste.This is my first time laying a wood floor and I was very leary about doing it. But the instructions were very clear and it went down very easy. We did the glue down application and are very pleased with the elegance it gave our room.
Charles L.
Leesburg, FL
October 30, 2007
We are very pleased with the product. We ordered several samples before we made our decision. You had much to choose from. We would/have recommend(ed) your company.
Robert R C.
Olathe, KS
October 26, 2007
was very impressed with the efficiency of service. I will definately recommend you to others.
Heather D.
Vancouver, BC
October 17, 2007
Customer service was very knowledgeable and helpful, and easy to talk to.
Toni P.
Kalispell, MT
October 14, 2007
Great, only three bad boards in about 25 cases. My installer loved the floor.
Josh B.
Redding, CA
October 11, 2007
The floors are "drop dead gorgeous".
Meredith G.
Odessa, FL
October 3, 2007
Customer service was very helpful to me throughout the process. They answered questions for me on several occasions when I was choosing my flooring and was very helpful in getting it shipped to me.I love the floors! They are beautiful.
Dara C.
Charlotte, NC
October 3, 2007
Web site was easy to navigate, and received update emails providing status on the order and shipment. Also recieved the calls from the shipper when BD said they would call. Great Service The product was amazing, just like the sample we ordered. It came undamaged and in excelent condition Shipping was great and right when you said it would be here. The shipping company was easy to work with as well. Our installer said the product was some of the best material he had ever installed, and I couldn't be happier with the order and shipping process! Great site, great prices, great service, great product!
Eric J.
Clearwater, FL
October 1, 2007
We absolutely love our floor, it actually came in sooner than we were expecting and it is beautiful- we would order it again in a heart beat. A+++
Peter A.
Lake Grove, NY
September 26, 2007
Everyone was great starting with the sample ordering process right down to the shipping process. The flooring I selected was the best quality and so much cheaper than anything I found in the stores. Not one store could even come close in matching the price. This service was great and everyone was very helpful and knowledgeable. I wasn't sure how the delivery would arrive. Only problem was 2 packages were damaged when we received them. Even the driver was great and assisted with the unloading process. We downloaded the flooring installation instructions for our contractor who found them easy to understand. I am so pleased with the end result I can't wait for my friends and family to see my new floors. In the future if I am in the market for new flooring, I won't waste my time shopping in the local stores. I would only order from BuildDirect.
Bonnie M.
Toronto, ON
September 21, 2007
I am so glad I found your company. I was really worried about not being able to find the quality of wood I was looking for at the price point I needed to keep. Thanks so much! The wood is beautiful! We ordered an engineered maple. We are putting it in ourselves, and are so glad we chose to go with your company. The wood came very soon after I ordered it, which meant we could get started quickly. Thanks!
Laurie H.
Stockbridge, GA
September 6, 2007
We absolutely love our floor, it actually came in sooner than we were expecting and it is beautiful- we would order it again in a heart beat. A+++
Todd S.
Fruitvale, CO
September 5, 2007
Customer service was very helpful and responsive to all my questions and concerns. Shipped as described with no problems. Overal experence was excellent. Would highly reccommend to anyone who wants to purchase wood flooring.
Roger T.
Rowlett, TX
September 4, 2007
Customer service was awesome. They followed up with me personally. Also let me know they had some new flooring in and shipped me additional samples to review which ended up being a deal sealer for us.Overall I am happy with the experience of purchasing products through Build Direct.
William O.
Etobicoke, ON
September 2, 2007
I have not installed the product yet but it looks great.
Edward J.
Kelowna, BC
September 2, 2007
Very fast, quality service, mixed with quality goods. The floors look better installed than I expected.
Traci L.
Longwood, FL
August 27, 2007
This was a great experience. Our flooring is beautiful. We could not be happier with the service, shipping and the product. We will recommend you to others and will use you again without hesitation. Thanks for helping make our house a home.
Darren P.
Lethbridge, AB
August 24, 2007
Frequent contact and always called back when left a message. Good product for a good price!
John S.
La Mirada, CA
August 9, 2007
Everything went well. The wood looks great!! I will absolutely tell people about BuildDirect. Thank you.
Jason D.
Knoxville, TN
August 5, 2007
Build Direct's service was like Nordstrom at it's Prime. I was very impressed through the entire process.Build Direct is a gem. Service was phenomenal. I will tell everybody I know who needs flooring to start at Build Direct.
Terese R.
Carlsbad, CA
August 3, 2007
The installers said the flooring was some of the best they have ever worked with and installation went smooth because the quality was so good. The floor looks fantastic!!!
Deano S E.
Lake Mary, FL
July 31, 2007
Love the floor it was so easy to install. Very professional salesman that was on top of the product and was able to get it shipped faster than expected. Great floor at a great price, i will return for future projects.
Andy B.
Coloma, MI
July 18, 2007
The customer service team who helped me was great. I am singing the praises of Build Direct.
Diana A.
Paso Robles, CA
July 13, 2007
I was very happy with our purchase of the Vanier engineered wood flooring overall. The product looks beautiful installed.
Karen L.
Coaldale, AB
July 13, 2007
The project couldn't have come out better. The product was for my starter home and I'm sure that I will use the services of BuildDirect again when I settle into a long term residence. I did a ton of research and have found builddirect's prices, services, and convenience to be unbeatable.
Brandon J.
Jackson, NJ
July 12, 2007
We are still yet to install our flooring but purchase experience was great. We will be purchasing more in the near future for our remaining floors
Morgan S.
Great Falls, VA
July 11, 2007
The customer rep with whom I talk was outstanding; very helpful and displayed a real interest in being helpful. Thank you for your assistance. Excellent experience.
James C.
Terre Haute, IN
July 9, 2007
You have excellent staff members. Your product seems to be superior. All things should be in place for an exceptional experience for the purchaser.
Carole V.
Westmont, NJ
July 7, 2007
I had nothing but a pleasant experience with your company. Customer Service was extremely helpfull and curtious.
Jared M.
Tracy, CA
July 5, 2007
I found the experience to be very easy. My wife and I estimate that we received a better product than what we could find on our on and saved about 60%.
Neil G.
Marietta, GA
July 5, 2007
Very professional and fast service. I was told 10-14 days and I recieved it in 4. Thankyou, I will be recomending your company.
Bob G.
Howard, OH
June 27, 2007
The flooring looks absolutely beautiful. Thanks!
Suzanne M.
Austin, TX
June 24, 2007
I would recommend build direct to anyone. From the initial sales experience to the beautiful product. That doesnt even mention the great price. So much cheaper than home centers or other web sites. I am a totally happy customer!
Stephen M.
Hatboro, PA
June 11, 2007
It is beautiful and exactly what we expected! The sample was a perfect representation of the product we received. The flooring we received was superior in quality to anything we could find locally and was a fraction of the cost we would have paid locally for an inferior product---even after paying shipping costs! We are very pleased with our purchase and will purchase again in the future when finishing the rest of our home flooring needs!
Michelle S.
Oklahoma City, OK
June 8, 2007
The floor arrived earlier than the estimated delivery. The floor is beautiful. We would definitely use BuildDirect again!
Jennifer F.
Mahtomedi, MN
June 6, 2007
I appreciated the time that was spent with me before the order was made answering questions and even leading me to ask questions that I didn't know I should ask until talking to you. Thanks for never making me feel like I took too much time or was stupid for not knowing some of these things.
Lynne N.
Oakland, OR
June 4, 2007
As a home builder, your company is a great asset providing quality materials at a great price. We look forward to working with you on future projects.
Jason O.
Belton, TX
June 1, 2007
I am a very picky customer and I had way more then the average amount of questions that I needed answers to. Build direct helped me every step of the way with second to none customer service.When I recieved the samples I was not sure about the color. I orderd anyways and when the product was deliverd to my house I was completely blown away. It was far more than I ever dreamed it could be. All of the variations of the grain in the wood and the finish made it sooo beautiful. My floors look amazing! Best purchase I have ever made! Completely changed the appearence of our home. Keep up the amazing service. Great floors with even better prices. Thank you for such a pleasant experience!
Jeffrey T.
Apache Junction, AZ
May 18, 2007
We love our flooring! We will (and have already) recommended you to others. Thank you so much.
Charlotte G.
North Saanich, BC
May 15, 2007
Great sevrice with good communication! Was a pleasure for an out of town buyer!
Shane R.
Fort St John, BC
May 14, 2007
Overall great experience. We have already recommended you.
Allyson K.
Houston, TX
May 14, 2007
Look forward to working with BuildDirect in the future!!
Kent S.
Bradenton, FL
May 10, 2007
My wife and I were very impressed with the overall experience. From initial customer service call, to sample, to order and delivery we are very satisfied. Thank you for a great product at a great price!
Demetric B.
Houston, TX
May 2, 2007
The quality of the floor is exellent.I was afraid that picture on the webpage is beter than the floor just the opposite.Great looking wood .I wish house was bigger I would buy more.Thank you BuildDirect.
Bogdan B.
Chicago, IL
April 30, 2007
I would certainly purchase products from Build Direct again.
Danielle H.
Seekonk, MA
April 29, 2007
The phone calls were answered quickly and representatives strived to answer all questions. I am very pleased with the wood that I purchased. It was extremely good quality for the price.
Marina S.
Buena Park, CA
April 21, 2007
The floors are beautiful. My house looks so much better- more sophisticated or elegant. Even in the children's rooms the dark flooring looks nice (not too mature). I am thrilled and so happy that I found your website on Yahoo. Your price was was substantially better than competitors and the quality was great. Thank you! I had a wonderful experience.
Linda K.
Centerville, FL
April 19, 2007
My experience with BuildDirect has been positive. The Vanier hardwood floor product is beautiful. I will use BuildDirect for all of my future needs.
Rick H.
North Las Vegas, NV
April 12, 2007
The floor looks fabulous. The entire process was easy!
Phiroze P.
San Jose, CA
March 20, 2007
Overall, I like your products and would recommend you to others.
Carl M.
Columbus, OH
March 17, 2007
Shipping was fast and economical. Packaging was very good.
Marlena S.
Manasquan, NJ
February 25, 2007
Customer service was great, good follow up phone calls!
Neil M.
Calgary, AB
February 7, 2007
Great service, I have already given a recommendation for your company.
Robert V.
Sturgeon Falls, ON
January 31, 2007
Very good first experience, hope to deal again.
John S.
Ridge, MD
January 24, 2007
Good company, and very good prices.
Brett T.
Pensacola Beach, FL
January 22, 2007
BuildDirect provides a very good quality product and at a very competitive price to other website dealers.
David W.
Union City, CA
January 20, 2007
I was hesitant to order online, but the experience was very professional, and the product quality is great. My floor installer couldn't believe the price we received. Thanks.
Karen R.
San Antonio, TX
December 31, 2006
Your customer service reps were always quick to answer calls and questions. We probably tested their limits and they were always courteous and helpful.
Toby H.
Twin Lakes, WI
December 8, 2006
I was suspicious that you were too good to be true but the quality of the flooring I bought from you exceeds anything I can find locally at a price that can't be touched and delivery was actually sooner than I needed!
Steve B.
Glenwood Springs, CO
November 28, 2006
The Brazilian Cherry flooring we purchased is very beautiful and was easy to install.Very happy with the product, service & especially the price. Thanks!
Maureen K.
Shelton, WA
November 27, 2006
Fantastic! I will definitely use you guys again!!
Lisa A.
Highland Mills, NY
November 15, 2006
Excellant customer service and product, just like my last purchase.
Kathy C.
Port Charlotte, FL
November 11, 2006
Great customer service, great product at a very good price
Dan W.
Meridian, MS
October 31, 2006
Very satisfied with service, product and delivery time. Will recommend your company to others.
Peter S.
Wesley Chapel, FL
October 31, 2006
Nothing went wrong. It was probably the smoothest purchase, delivery and installation we have ever been a part of. The flooring is beautiful and everyone that sees it is totally impressed. We were so happy with the huge savings buying from BuildDirect. We would not hesitate to recommend BuildDirect as a company and the Brazilian Cherry as a product
Ruth S.
Caldwell, ID
October 27, 2006
At first a little hesitant buying 2-3 thousand dollars worth of wood over the Internet. Then a friend did it and I saw his wood flooring. I followed up by buying samples then the main order. Would I do it again from BuildDirect? Absolutely-without hesitation-and I have already passed your name on to friends! Thanks!
Michael B.
Lake Forest, CA
October 27, 2006
Shipment was better than excellent. Delivery was scheduled at 10am. At 10:15am all boxes were neatly stacked in my garage!Excellent service, excellent product. Keep up a good work!
Edward P.
San Jose, CA
October 19, 2006
The service was extrordinary and the delivery was prompt. I would certainly recommend you guys to everyone I know!
Janine W.
Elmwood, LA
October 11, 2006
BuildDirect sales reps are professional, friendly, helpful and prompt.
Michael C.
Odessa, FL
October 5, 2006
The flooring is excellent. I have been pricing handscraped flooring at several "wherehouse pricing" locations and on the Internet. Their product was priced 2 to 3 times higher than BuildDirect's great price.
Rick P.
Castroville, CA
October 3, 2006
The engineered wood floor is beautiful and was so easy to install. I`ve gotten dozens of raves about it already.
Rebecca W.
Gallipolis, OH
September 16, 2006
Great product, easy to install.
Theodore G.
Atlanta, GA
September 2, 2006
Very Beautiful product. Easy to install as well!
Thomas E.
Juanita, WA
August 19, 2006
Good wood flooring product and a reasonable price with good customer service.
Jeff W.
Mims, FL
August 16, 2006
We are quite pleased with the flooring. The quality is a lot better than we expected, very clear, nice looking maple. Easy to install, seems to be very durable, we have 2 large dogs/cats-so far so good!
Alexia B.
Grants Pass, OR
August 8, 2006
I thought the product was great quality and it was shipped very quickly and it reduced the amount that I had to pay for my flooring. I felt it was the best price I found on the internet for the quality.
Lynda P.
Bear Valley Springs, CA
July 6, 2006
Thanks for a beautiful and affordable floor!
Lara F.
Kennewick, WA
June 15, 2006
Everything was absolutely wonderful!Build Direct got me what I wanted in 6 DAYS! Thanks for everything, I'm so glad I found you on the net.
Steven M.
Reidsville, NC
May 12, 2006
Great Overall. Companies are starting to lose their customer service but this company proves this has not been lost.
Kimberly B.
New Orleans, LA
May 5, 2006
Overall very good experience and good products. We will definitely use your site again!
Ryan M.
Fort Lauderdale, FL
April 25, 2006
I was very happy with how easy the whole experience went.
Pam J.
Ephrata, WA
April 20, 2006
Your prices are excellent!
Cindy A.
Surrey, BC
April 3, 2006
I am completeley satisfied with every aspect of doing business with your company. The sales staff was helpful and friendly, the shipping was ahead of schedule, the product quality is exceptional and the price was right
Dan N.
Perris, CA
April 3, 2006
What else can I say, excellent, I take of my hat for you! I would not hesitate a second to strongly recommend BuildDirect as a prefered dealer.
Bengt-erik E.
Rancho Bernardo, CA
March 11, 2006
Everyone I talked to was excellent. The website was easy to use!
Tiffany H.
Orcutt, CA
March 4, 2006
I am very happy with the whole experience and would use your company again and will recommend your company to anyone who would inquire.
Cynthia K.
Syracuse, NY
February 22, 2006
Wow, the service was awesome. They kept me informed all of the time and returned my calls within hours - hard to believe for an internet company.
James B.
Palmdale, CA
January 21, 2006
Build Direct sells high quality products in large quanities for very reasonable prices. Products were delivered quickly and undamaged. We will not hestitate to order again from BuildDirect when we need more flooring materials.
Sharon S.
Firestone, CO
January 11, 2006
I put it in myself and it is a very nice product!
Richard P.
Bakersfield, CA
January 11, 2006
The process was simple and quick.
Johnny T.
Amarillo, TX
November 27, 2005
As a builder, I get better service from BuildDirect thank I would from my local distributors. Good work, and keep it up! Thank you.
Mark M.
Georgetown, TX
November 10, 2005
I appreciate & thank your delivery service for unpacking the pallet & placing all the 48 boxes on our Garage. Excellent Job!!!
Jagadeesh S.
San Jose, CA
October 21, 2005
Will do business again in the future. Smooth operation!
Alan E H.
Pleasantville, NJ
October 12, 2005
Would like to thank you! this has been a wounderful experience doing business with you, Look foward to doing more business with your company.
Kenneth S.
Tuscaloosa, AL
September 28, 2005
BuildDirect is one of the best experiences I have ever had with an on-line purchase period! Thank you BuildDirect for the truly great service!
Debra V.
Crescent City, CA
September 11, 2005
Overall excellent experience. I would be happy to do business together againSales staff rocked. Professional, competent, pleasant.
Michael R.
Whistler, BC
August 18, 2005
The quality of the product was far superior to other products in the same price range. We were very pleased!
Sherry A.
Beverly Hills, FL
August 7, 2005
This transaction was as close to perfect as could be. The product is beautiful, easy to work with and MUCH less expensive that what I would have had to pay locally. Without any experience I installed it myself and it looks great. I will highly recommend BuildDirect to all of my friends and coleagues.
Ken B.
Superior, WI
June 24, 2005
The staff that i was in contact with was also excellent. From the young lady answering the phone to the actaully sales rep. I was very pleased.
Richard C.
Hilton Head Island, SC
June 20, 2005
The floor looks great. It was also very easy to install.
Jeff E.
Reno, NV
June 16, 2005
I put down 600 ft and it was a breeze , I floated the floor and it is beautiful. My family and friends love the way it looks and now they want to buy this product.
Joseph S.
Vallejo, CA
June 11, 2005
I would and already have recommended you to others.
Jim H.
Centerville, TN
June 8, 2005
The quality is excellent for the price!
Bruce P.
Jupiter, FL
May 13, 2005
I was very pleased with the product as well as the time frame that it arrived, very professional.
Richard C.
Hilton Head Island, SC
April 16, 2005
Terrific product. It is a joy to install. No problems. Excellent product.Everything went A-OK!
Kurt K.
Southampton, NY
April 7, 2005
I will recommend you to everyone!
Michael M.
Belleville, IL
March 17, 2005
Fantastic! Couldn't be happier. Customer service returned my calls in a timely manner and answered all questions quickly and accurately. Thanks again!
Jeff R.
March 15, 2005
I was completely satisfied, with the price, delivery and quality of the goods. I appreciate your execution. Regards.
Juan-carlos T.
Weston, FL
March 10, 2005
The product is incredibly beautiful. I love it. We recommend BuildDirect to anyone commenting on our floors. It is impressive to deal with a business with true professionalism. Thank you!
Cecil B.
Ferndale, WA
March 8, 2005
Very nice work of woods!
Michael S.
Secaucus, NJ
March 3, 2005
Very pleased with the overall experience.
Justin G.
Midland, MI
March 2, 2005
The maple was a little darker but we are completely satisfied with out purchase.
Elisha P.
Fort Myers, FL
February 26, 2005
I am 100% satisfied with your service and product.
Paul D M.
Reston, VA
February 23, 2005
I was hesitant to buy my wood floor on the internet, especially at the prices you were charging. However, everything was shipped ahead of schedule and the product is excellent! I will definetly buy from Build Direct again.
Andy P.
Chesterfield, MO
February 17, 2005