It took me 8 phone calls and 2 emails to get your mistake taken care of. Not very good customer service.
Jim F., Morrisville, NC February 15, 2010
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The floor looks fantastic. Packaging was excellent and protected all of the pieces well. Downside to the product, the width of the boards varied by up to 1/8". Would be no problem for 1 room, but requred a lot more planning when running it through 6 rooms and a hallway.
Michael Van P., Mahwah, NJ September 10, 2009
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Your sales representative Jamie "The Donkey" Bardsley was a pleasure to work with. Very knowledgeable and provided the perfect amount of service.
I look forward to ordering from Build Direct again in the near future!
Graham The Baron R., Vancouver, BC June 30, 2009
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Wood was delivered to my garage by the truck driver, it was all damaged I think through the deliver. Looks like a forklift went through it and also it looks like it fell down while in rout and re-packed “it looks bad”. I think Delivery Company is very bad. I refused the delivery and placed them on my side walk city property and that was it “delivery guy and company didn’t want to return them on the spot and I didn’t want junk in my garage”. Very upset. End up putting marble instead
Ali E., Dearborn Heights, MI June 28, 2009
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The quality of the wood was suspect. It was considerably softer than the rating that was provided. I did not recieve even 1 length of wood as long as the length indicated and received a lot of 12 inch pieces.
If I had not been in a bind to get the floors done and move in to the house I would have returned the entire order. As it is I expect I'm going to have to replace the entire flooring in 3 - 5 years since the wood is so soft.
I appreciate that it was fairly inexpensive, but I don't even feel like I got what I paid for.
I'm happy to ship you some examples of the wood that were aggregiously bad, as I have a lot of waste available to share.
Mark E., Novato, CA March 4, 2009
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