Laminate Flooring Testimonials

BuildDirect is committed to providing exceptional customer service. Here is a small sampling of feedback from our satisfied customers...

I thought your customer service was outstanding. Any little question or concern was addressed quickly and to my satisfaction. Love my new floor!! It's beautiful. I was so surprised to have FEDEX show up with my samples. And I was actually contacted by the carrier before you told me the goods had been shipped.
Margaret S.   Warwick, RI   May 16, 2012

Very easy to work with, excellent product, thank you! I recommended this product to others because I thought it was such high quality. The gentlemen who did our floors said it was the best laminate he had ever worked with in 12 years.
Laura C.   Sarasota, FL   May 16, 2012

Everything was great. Shipment was faster than I thought and the quality of the laminate is great.
Eun-ju H.   Provo, UT   May 15, 2012

Our customer service representative was great to work with. Floors are amazing, great experience all around. Thanks
Keely M.   Chapel Hill, NC   May 14, 2012

Excellent product at a great price. The entire process went smoothly and there were no hassles. The flooring looks great and the installer compared it to much more expensive brands. My customer service representative was great to work with!
Sean M.   Brainerd, MN   May 14, 2012

Your sales rep was very good as soon as he found out there was a problem he got right on it and followed up with me and resolved the issue guickly the remainder of the product was shipped to me ast no charge he didnt run from the problem or avoid me for that reason I would purchase from you again but be very hesitate about picking the material up if it was the same shipping place.
Larry K.   Morrow, GA   May 13, 2012

Our customer service representative was excellent! Looks good for the price. Fast, friendly, and efficient!
Stephanie C.   San Francisco, CA   May 13, 2012

We received immediate feedback with any and all questions. Stephan was very courteous and prompt. I am very pleased with the quality and beauty of the product. Material was available for pick up on designated date. The hours of the warehouse were not customer friendly but that is of no fault of BuildDirect.
Beth M.   Garland, TX   May 13, 2012

I was very surprised to call and get such great customer service. I've had to call back with questions since purchasing the product and I've always received friendly employees who if they can't answer my questions for me, they find someone who can.
Kayla B.   Barnhart, MO   May 10, 2012

Dealing with BuildDirect was very easy and straight forward. My Sales Representative was very helpful. I contacted him numerous times via E-mail before purchase.I would reccomend BuildDirect to my friends! I bought the 12mm laminate and the quality compared to the Big Box stores is superior! The locking mechanism is much more secure than most of what you find in the stores! I am very pleased with the product!
Loren C.   Santa Rosa, CA   May 10, 2012

It looks great so far, we're just waiting to see how well it holds up to daily wear from our two kids and their toys. The floor was very easy to install and is very easy to clean. So far we are very happy with it!
Jamie D.   Normal, IL   May 10, 2012

The delivery arrived just when it was expected. I was called 30 min. prior to the arrival like I asked. The second part (T mold) of the order was shipped without incident and the flooring does really look nice.
Julie M.   Georgetown, TX   May 10, 2012

The customer service was second to none. They go out of their way to make sure you are satisfied with the product. This is the third time I have ordered laminate from BuildDirect and every product I have ordered is of the finest quality I can find anywhere. Shipping was fast and the delivery man even delivered into the garage for us. Overall wonderful experience. I have put the toklo product in my home the first time and 4 years later I had water damage so I went with the product again in a thicker board and slightly darker color and it is beautiful. Then I ordered the toklo brand again for my restaurant and we are getting RAVES about how awesome it looks. I tell all my friends and customers about build direct. Y'all are the BEST!!!!
Jennifer G.   Avondale, AZ   May 09, 2012

Great response time from customer services representatives. I was totally satisfied with the product quality: excellent. There were no packaging or delivery problems. I am satisfied and the floor looks great.
Tim R.   Naples, FL   May 09, 2012

I am very pleased with your product line and service and recommended you to a friend.
Anthony T.   Macedonia, OH   May 08, 2012

Quick response when I had a question about shipping. Customer service was very attentive, professional and accessible. Love my floors! Shipping was excellent, they worked with me on changing delivery date.
Kay C.   Charlotte, NC   May 08, 2012

Everything went smooth and product handling was good . No damages. My only wish is that product to be able to arrive quicker . But I would suspect this is probably physically impossible. But everything was very satisfactory! Thank You
Ozzie S.   East Brunswick, NJ   May 08, 2012

Ordered samples and received a phone call just a few days later. Could not find the quality of flooring for the price at any other locations in our area. Ordered on line after hours on a Friday, but still received several notifications letting me know they received my order, and when it had shipped. BuildDirect made buying a large quantity flooring online easier than shopping at a local store. Very impressed with Build Direct, and have spread the word to anyone in the market for flooring. Will definitely be shopping again!
Laura G.   Newburgh, IN   May 07, 2012

The sales representative we spoke to was very helpful, answered all our questions. Wonderful rich dark color we were looking for. Went together very easily, not like cheaper laminate we have used in the past. Installation couldn't have gone smoother. The product was delivered as expected on time. It was nice being able to set a time for the delivery, made it super convenient. Thank you very much!
Michelle L.   Parrish, FL   May 06, 2012

No complaints. We were very happy with everything from beginning to end. The 5 samples is awesome and makes purchasing much easier! All my comments above were positive. We were very happy with our experience and we have reccommended several friends to you as well.
Michelle H.   Garland, TX   May 06, 2012

Always first class material. All my telephone contacts were extremly helpful in supplying samples of different flooring.
Larry N.   Dallas, TX   May 06, 2012

Thank You!! Our floor looks amazing!!!
Martin P.   Saint Albans, VT   May 06, 2012

The flooring is beautiful! When the original sample we wanted to order was no longer available our customer service representative was incredibly helpful in assisting us to find the right flooring for our home.
Heather H.   Carlisle, PA   May 06, 2012

I will deffinately be ordering from you again soon. Great customer service.
Sherry H.   Valparaiso, IN   May 05, 2012

Purchasing from a company as professional and customer friendly as build direct was wonderful, and my wife loves our new floors, thank you!
Jonathan J.   Saint Marys, PA   May 03, 2012

Our sales representative has great customer service skills. He is nice, patient and provide customer with useful information. He makes us feel our order is being taken good care of in a professional and efficient manner.
Fei Y.   Coquitlam, BC   May 03, 2012

Order shipped and arrived on time. Minor problem with a trim piece was adjusted quickly. Overall, we're pleased with the product, the installation and the "new" look of our home. JR Wide variety, great quality, on-time delivery - it doesn't get any better than this. JR
James R.   Placentia, CA   May 03, 2012

Our salesperson was excellent!!! He was so helpful and patient. I loved the flooring but it was his service that sealed the deal! We will definately come to you for any future flooring needs
Sarah J.   Cambridge, WI   May 03, 2012

I was pretty hesistant about making this type of purchase online, but I can't tell you how pleased I am. The room came out great and it was almost too simple.
Christine A.   Farmington, CT   May 03, 2012

My experience was totally positive since BuildDirect is one of not too many compnaies which do what they say would do. The customer service, follow up, shipping and product return practicies are very good. In short, both your product quality and services are excellent and when I need quality products that you offer i 'll come back to you. Thanks!
Voldemaras K.   Baltimore, MD   May 03, 2012

So far I have nothing but positive things to say. Speedy response to inquiries, delivery of samples. Easy to follow directions. So far so good. No complaints.
Sandy H.   Henderson, NV   May 03, 2012

Everything was good on your end. I, however, did not think the whole thing through and ended up warehousing my flooring at a place in town because I am just a consumer, not a DIY'er. You guys were great and I'm hoping I can call on you in the future when I actually install the flooring. I didn't think it through completely and thought I had someone who could install it and that didn't work out. The only thing I can foresee is doing it myself, which is the last thing I should do since I am 52 and in poor health. Everything you guys did was great. The shipping time was great. The follow up was great. Thanks!
Molllie S.   Munfordville, KY   May 02, 2012

Your people were nothing but helpfull. Great product, great people to deal with!
Barry B.   Sudbury, ON   May 01, 2012

Awesome product. Will definitely recommend. Colors matched and no defective boards in the entire 57 boxes!!
Binesh G.   Fremont, CA   May 01, 2012

Love the floors thanks: A+! Fast delivery, and great customer sevrice. The flooring looks great, but as of now truthfuly to soon to say. I hope to order from you again.
Wendy C.   Indianapolis, IN   May 01, 2012

Very friendly and efficient customer service. Questions answered quickly. Haven't installed the product yet, but took some out of package and it looks great. Shipment was very fast. Product arrived in good condition. I have used several other laminate products before within the price range of the one I purchased from you, and found it to be MUCH higher quality.
Petra W.   Raymond, WA   May 01, 2012

Best prices and great quality!
Aracelly C.   Baltimore, MD   Apr 30, 2012

Great product and easy to install. Shipping was excellent: picked up from local warehouse and it was painless.
Joe D.   Bedford Park, IL   Apr 30, 2012

Our customer service representative was extremely helpful and the whole process went smoothly. My husband and I are very pleased with the product. We purchased the Roasted Expresso for 6 rooms and have installed it in 4 of the rooms so far. The 5th room should be finished today. The 15mm laminate along with the heavier padding has been the right choice for us. I do not like the "clicking" sound of other laminate flooring I have encountered in friends homes. This product does not have the "clicking" sound. They contacted me the day before delivery and delivered during the hours they indicated. My experience with BuildDirect has been a very satisfying experience. I did purchase laminate last year for my "Studio" at a competitor and had to haul it in my car. The quality and look of the 15mm Roasted Expresso laminate, the excellant price per square foot, the higher grade padding, and the advantage of having the flooring (99 boxes) delivered to my home and dropped on my driveway are all of the reasons I chose BuildDirect. This whole experience has been a great one for my wants and needs. The only thing I am worried about is I might be short a couple of boxes and hope I will be able to order additional boxes if I do run out. My husband does not feel this will happen...I am a bit skeptical. Thanks for the experience and I will recommend BuildDirect to anyone interested in flooring. My husband is self-employed in the home renovation business and will recommend BuildDirect to his customers in the future. Again, thank you for all of your assistance in this purchase.
Suzanne E.   Lake Wales, FL   Apr 30, 2012

The product and prices were great! Shipping was fast! The whole experience buying floor online was so easy!
Mallory I.   Parrish, FL   Apr 29, 2012

I really like the look of the floors, and they are easy to install I am overall very pleased with the company and the flooring
Emily D.   Carencro, LA   Apr 28, 2012

You are running a well organized business and I was very impressed with the customer service. Also, getting free samples helped a lot. Quality of your products is quite good.
Jagoda S.   Chicago, IL   Apr 28, 2012

We love our floor and receive many compliments. It was reasonably priced and we were so pleased to have it delivered so quickly.
Theresa T.   Gardnerville, NV   Apr 27, 2012

Our customer service representative was incredibly helpful with the ordering process. Communication from the initial room requirements through shipping and delivery was excellent.
Louis B.   Cumming, GA   Apr 26, 2012

The products is gorgeous. Customer service was very nice and efficient. Definitely, we will get more products from you, next week I will place an order. Thank you.
Gabriela V.   Milford, NH   Apr 26, 2012

CUSTOMER SERVICE WAS EXCELLENT. SO FAR THE PRODUCT LOOKS GOOD. SHIPPING WAS GREAT AND YOUR PRICES ARE THE LOWEST AND YOUR PRODUCT IS OF QUALITY AMONG OTHERS.
Armando M.   Carson, CA   Apr 26, 2012

I have had nothing but positive experiences with BuildDirect. This is the second home we have used BuildDirect products and have no complaints at all. Prices beat local stores by 50% even with shipping. Thanks BuildDirect!
Bernie W.   Roanoke, VA   Apr 26, 2012

Customer service was curtious and professional. Product quality is excellent: as good as it gets. Prices are very competitive. Over all, keep up the good work.
Arnold M.   Salem, IN   Apr 25, 2012

The customer service person was very professional The delivery man was on time and professional. Helpful suggestions. My floors are BEAUTIFUL. JUST BEAUTIFUL!
Iva W.   Brodnax, VA   Apr 24, 2012

So for the prices are very good and the customer service was outstanding.
Reinaldo R.   Medley, FL   Apr 24, 2012

Great customer service No problems and on time Very happy. I will send pictures when complete Great pre sales and after sales customer service. Samples arrived within 48 hours and full order in just over a week. I ordered more flooring and was charged same discount price as larger previous order with discounted shipping. Product appears superior to any I have seen in local outlets and the price is far less.
Nicholas T.   Highlands, NJ   Apr 23, 2012

I was very impressed with how helpful everyone was and how fast the products were delivered. I have already recommended your company to several of my friends. I will definitely use your company again.
Darlene H.   Chardon, OH   Apr 23, 2012

Build Direct is a top notch company and I would order from them again in the future.
Stacy T.   Louisville, MS   Apr 22, 2012

Our customer service representative was helpful and attentive. The acacia gold is a beautiful and realistic looking laminate.
Katherine C.   Columbus, OH   Apr 21, 2012

Calling and being able to actually speak to a human who understands what you are asking was almost unbelievable. From the person who initially answered the call, to the person who provided more specific product info, the whole experience was like going back in time to when customers mattered. Keep up the customer service, it is rare these days.
June M.   Dumont, NJ   Apr 20, 2012

My sales representative exceeded my expectations. I could call him directly and he would take care of everything in a timely and professional manner. I will use build direct in the future for my other building projects!
Carrie A.   Asheville, NC   Apr 19, 2012

The whole process went very smoothly. They held my order for shipment until I was ready for delivery. The delivery came as expected. The order process was exceptional. The quality seems perfect. We have not installed the floor as of yet. I will know more once the boxes are unpacked. The cost vs value is excellent. Delivered on time as expected. Free samples are sent upon request. The staff is friendly and easy to work with. I will do business with them again. Keep up the good work.
Dana S.   Holiday, FL   Apr 19, 2012

I havent installed the flooring yet but it looks good so far. My salesman did a great job of working with me on the shipping and that was what sealed the deal.
Allen D.   Winnipeg, MB   Apr 19, 2012

Working with our customer service representative was a pleasure, he was professional and very helpful. Shipping was fair priced and all products received were in fine condition.
Sean C.   Bay Shore, NY   Apr 18, 2012

The product looks exactly like the sample, actually even better than the picture you got online. Thanks to you I saved a lot of money, comparing with one of your competators, which is 3miles away from my residence. You also have a better variety of 12mm, even a liquitator competator of yours couldn't beat your prices and products. Thanks again, keep up the good work, and maybe add more videos of "how to" to your website.
Juan C.   Natick, MA   Apr 17, 2012

I loved my laminate flooring it looks GREAT! I will be doing business with buildDirect again. Everything went smooth from my order,delivery, and the floor looks GREAT!
Carol B.   Perry, OK   Apr 17, 2012

Love the company, the customer service, and the product. Excellent experience overall. Will definitely suggest friends buy from here.
Amanda K.   King, NC   Apr 17, 2012

I would purchase from you again. Your customer service is top notch! You made purchasing easy and affordable.
Mitchell G.   Vero Beach, FL   Apr 16, 2012

Very easy to get questions answered to make sure my selections were correct. Flooring and baseboard combination looks great. A very good experience overall.
Mike E.   Ontario, CA   Apr 16, 2012

Overall a very good experience. I have mad 4 purchases so far, and everytime it has been very good.
Javier P.   Bellflower, CA   Apr 16, 2012

Customer service was very friendly and helpful. Product quality is superior, I am very impressed. Shipping cost was very reasonable. Product was received promptly and in good condition. I purchased over 700 sf of this product to cover my LR, DR, and Den. I am delighted with my decision to purchase from Build Direct. My contractor was impressed by the quality of the product and the ease of install. I have proudly shown off the finished product to all of my friends. Well done, Build Direct!
Sheila T.   Thorofare, NJ   Apr 16, 2012

Your outfit is trustworthy and your products very good.
Amyn N.   North Haven, CT   Apr 15, 2012

Your pricing was great, product great, the only thing that wasn't was the $200 shipping. Unfortunately there's no way to get around that one. I am very pleased with the product, and will purchase again.
Griffin H.   Greenville, AL   Apr 14, 2012

Customer service was very, very helpful in getting us our samples and also with picking the right product. I have to say the product quality is the best I have ever encountered and I have done quite a bit of flooring. UPS Ground was excellent, our order was very securely packaged and delivered on time.
Dieter F.   Thomaston, CT   Apr 14, 2012

The emails with updates from our customer service representatives were timely and very much appreciated. The flooring was a good quality and went together very easily. I had very few bad planks and it looks beautiful.. Thanks Build Direct for an awesome experience. I will definitely buy from you again in the future..
Marsha W.   Murfreesboro, TN   Apr 13, 2012

Very stress-free experience and high-quality product. Thanks!
Jennifer D.   Austin, TX   Apr 12, 2012

Beautiful floors at a great price!
Kara H.   Chatham, OH   Apr 12, 2012

Customer service was awesome! Everyone I spoke to was super nice, all of our customer services representatives were great, super people! PRODUCT QUALITY IS TERRIFIC.... I HAVE HAD AWESOME COMMENTS ABOUT IT FROM EVERYONE ....FAMILY, FRIENDS, & ANYONE WHO SEES IT AND THE INSTALLERS WANTED YOUR NUMBER TOO. THEY WERE VERY VERY IMPRESSED WITH THE PRODUCT & THE THICKNESS, EVEN THE UNDERLAYMENT....& MOSTLY HOW EASY IT WAS TO INSTALL!! Shipping was also excellent: first shippment of samples came the very next day and then the order came 2days after my order.. WOW! but the Shipping was almost $500 from R&L trucking... thought it was a little steap but the floor was worth it. Then I ran 5 boxes short and had to run to the warehouse which was not as far as I thought it would be... very easy to find. Thank You To everyone!! WELL I CAN SAY WHEN WE DO THE UPSTAIRS OF THE HOUSE NEXT.... I WILL BE ORDERING THE FLOORING FROM YOU! THANK YOU FOR BEING AFFORDABLE WITH PLESENT PEOPLE! BLESSINGS TO ALL!
Ramona R.   Westminster, MD   Apr 12, 2012

I was impressed with the prices and the ease of the website. I was also happy with the samples I received, the fact that I didn't have to enter a credit card number to order them, and the speed of the shipping. It really helped us make a decision regarding which product to buy.
Susan S.   Colonial Beach, VA   Apr 11, 2012

You have amazing deals! And great quality!
Magan L.   Garland, TX   Apr 10, 2012

Customer service rep was really helpful and informative. Followed through with phone calls & emails. Floor looks great! I requested a free sample prior to purchasing so I knew what to expect even with ordering on line. Installation was not bad once we figured out how it snaps in together. Nice quality for a great price! Floor (about 1000 sq ft) arrived in perfect condition. On time & beautifully packaged. Great experience. Will definitely recommend to others?
Carmen D.   Erial, NJ   Apr 10, 2012

Product was received in excellent condition. Sales staff very helpful in our selection of product. Shipper went beyond the call of duty in delivering your product!
Gary B.   Paris, ON   Apr 10, 2012

They answered all my questions and sent samples of all the flooring I was considering extremely fast. The salespeople are very professional and knowledgeable about all aspects of your products. If the person could not answer a question they immediately transferred me to someone who could, no waiting or trying to tell me what they thought I might want to hear. I had complete confidence that I was being advised and informed correctly. The contractor that I hired to install your product wrinkled his nose at your product suggesting it was sub-par and that it would not hold up at all if it got wet. Upon hearing this I took the sample I had been sent and submerged it it warm water for 4 hours and then let it air dry. There was absolutely no difference structurely or otherwise the next day. I might even submerge it again in hotter water for a couple of days just to see what happens. However for right now I have complete confidence my contractor is wrong-Happily! Thank you for a very efficient and speedy purchase.
Kathy C.   East Brunswick, NJ   Apr 07, 2012

I really love the floors. I am completely satisfied with the purchase, delivery and the quality of the product.
Corrie C.   Princess Anne, MD   Apr 07, 2012

Customer service for ordering was very pleasant and a very easy process.
Carrie S.   Bedford Park, IL   Apr 06, 2012

Customer service was excellent, always a pleasure dealing with our representative. Thanks.
Tracey I.   The Woodlands, TX   Apr 06, 2012

We had excellent service from the order to the delivery. Had one box with slight damage ,but used those for cut boards .Delivery even went the extra mile and placed in my garage,which was greatly appreciated due to inpending rain storm. Product is great so far,really like the look.We will probably be ordering additional to due other rooms.
Donna R.   Cedar Park, TX   Apr 05, 2012

Our customer service representative was terrific answering all my questions. I had a contractor who was leery of ordering online so he had many questions I had to ask. Contractor said it was easy to install. I think it looks great. I recommend not doing an area that includes steps until you have a product works well with the click lock. There was very little waste. I ordered more than you suggested because my contractor was so nervous about it. So now I have enough to do my office area, as well. The order came sooner than expected.
Lauribeth H.   Bothell, WA   Apr 05, 2012

Our customer service representative was very professional and nice.
Carrie D.   Tampa, FL   Apr 05, 2012

I had ordered free samples first and was very impressed how quickly they were sent and received. The samples were great and helped me decide which floor fit my needs best. The instructions of suggestions of what to do with the samples were a great idea and very helpful. I absolutely love the floor I ordered. It was exactly what I wanted. They would not deliver at a reasonable time I was available to be home but was able to work things out because I had previously (for a different reason) requested to have a day off from work. The shipment was received in excellent condition.
Nelida A.   Yuba City, CA   Apr 04, 2012

I havent installed the product yet but I hope it works as well as the shipping and service. The way my saleperson handled the shipping was fabulous and I would recomend your company again for other people.
Allen D.   Winnipeg, MB   Apr 04, 2012

I am a very satisfied customer.
Dawn D.   Orlando, FL   Apr 04, 2012

My overall purchase was a great success. It was delivered exactly when they said it would be delivered. direct was there to answer any questions that i had. I was very please and satisfied
Joelisa G.   Lake Park, FL   Apr 04, 2012

Yours is the best website out there for buying wood and laminate. My floor installer told me I needed to buy laminate that was at least 13mm thick. I think you are the ONLY website who separates out their laminate by thickness which made it SO easy to search for what I needed. The customer service was great too- always getting real, very helpful people on the phone plus my floor installer (who has installed every type of flooring you can name) said he had never seen higher quality laminate for the price or a higher quality underlayment.
Heather M.   Monticello, FL   Apr 04, 2012

Your people were very helpful and had great product knowledge
Todd M.   East Brunswick, NJ   Apr 04, 2012

The quick arrival of the samples was impressive, without which, due to the closeness of Lowes, probably was the single most important consideration for choosing to go with you. This rating is from inspection of the laminate flooring while still in its containers. Due to unforeseen circumstances, I will not be installing the flooring until last this spring so I cannot comment on the full quality of the product until then.
Jeff R.   Snohomish, WA   Apr 03, 2012

I am very impressed by the customer service and quality of the products that I ordered. I will definitely recommend build direct to others. Whenever I called customer service, I was directly transferred to a representative and never put on hold (and quite frankly, this NEVER happens with other companies and online services). Thank you for providing such a great service with very high quality products.
Kinga S.   Jordan Village, CT   Apr 03, 2012

My floors (laminate) look great. It was stressfree to place an order and make any changes that I needed after that. Delivery was as promised and delivery guy was very helpfull.
Tatyana S.   Oceanside, CA   Apr 03, 2012

Emails were returned extremely quickly! Overall, great experience. I would absolutely use this company again, and have recommended it to others as well. Thank you!
Jennifer M.   Littleton, CO   Apr 03, 2012

GREAT CUSTOMER SERVICE and great shipping!
Thomas W.   San Lorenzo, CA   Apr 02, 2012

Excelelnt customer service: good responsiveness, quick quote, all well done. The recommendations about the trim, the extra material needed for the job, everything was right on.
Karl-heinz F.   Anderson, SC   Apr 01, 2012

Customer service was excellent, and everything was completed online with no complications. My experience was great and I would definately order again and recommend BuildDirect to others.
Julie P.   North Andover, MA   Apr 01, 2012

Customer service was FANTASTIC! I recommend BuildDirect to everyone who likes my floors. I will definitely order from your company in the future.
Amanda W.   East Brunswick, NJ   Apr 01, 2012

We are pleased with our experience with the company. This is the second time we have purchased from BuildDirect.
Joshua M.   Fallbrook, CA   Apr 01, 2012

I can't say enough about how great your customer service was. I was a bit of a pain since I had to coordinate the pickup of the product very soon after we ordered it but your staff was fantastic and went out of their way to be helpful. Keep up the good work - I can't tell you how much I appreciate your fantastic customer support as a relatively new DIY-er.
Leslie S.   Garland, TX   Mar 30, 2012

Fast and friendly service!
Heather H.   Kansas City, KS   Mar 30, 2012

We received a lot of samples from Build Direct and were looking at Engineered, Solid Wood, Vinyl, but not Laminate. We ended up with this laminate flooring, which is gorgeous and beyond because the person I was working with thought I might like it and sent it along with other samples. We wanted something durable that will last and won't show scratches and after doing scratch tests on all the samples, this was the most durable. This floor is so rich and beautiful. We were really lucky that the sales person threw in a sample of this in with our sample package! We bought solid pieced or bull nose wood at home depot for our stairs and stained it the same color as the floor. We did over 2000 square feet of this wood and you would not believe how amazing it is. Ous sales person sent me threw in an extra sample of the floor we ended up with along with the other samples I ordered. We would have never chose this wood because we did not think laminate was durable or looked like solid wood. If it wasn't for him, I have no ides what our floors would have looked like. We are so greatful and feel blessed to have this floor in our house. Thank you!
Kerri S.   Aurora, CO   Mar 30, 2012

It has been a smooth process dealing with BuildDirect. Excellent customer service and quality. I will recommend your company to others in the future. Our sales representative was very attentive and responded quickly to all my questions. I liked that I had one person to deal with rather than several different people.
Mandy B.   Carlsbad, CA   Mar 30, 2012

Customer service was excellent. Over the phone contact with sales rep was great. Well manufactured products, and the shipping carrier was very friendly and cooperative. I would be more than willing to do business again and recommend to friends. Very helpful, cooperative and pleasant sales reps.
Monte W.   Peoria, IL   Mar 29, 2012

FINISH SECOND FLOOR WOOD LAMINATION, EXCEPTIONALLY EXCELLENT PRODUCT, MY FLOOR LOOKS VERY NICE & CLEAN. I WILL REALLY PURCHASE MORE STUFF FROM THIS WEB SITE. EXCELLENT PRODUCTS WITH REASONABLE PRICE.
Kirit R.   Arlington, TX   Mar 29, 2012

So far the product is verry good I'm still working on putting the floring down but will use build direct again for other needs.
Steven S.   Deltona, FL   Mar 28, 2012

Our sales representative and the sales team were very good to work with, provided great insight and direction and helped making such a large purchase easy. When we decided to change the way we were doing the stairs, they brought back all the stair nose pieces(minus the shipping) and this was a major plus and customer satisfier. Overall, they did Great!! great company to work with, no issues, product was good. Would use again and recommend to friends (already have)!! Great experience overall especially after starting with concerns with such an order over internet and being shipped. All concerns were placed at rest with a great experience. Great company to work with!!
Thomas T.   Murphy, TX   Mar 28, 2012

I've recommended to a number of people. Very happy with product, pricing and service. Thanks!
Rick H.   Simi Valley, CA   Mar 28, 2012

The flooring is amazing! Great quality for an even better price.
Elissa J.   Chesapeake, VA   Mar 28, 2012

Samples were received very quickly. Helpful Sales Representative.
Tom E.   Bostic, NC   Mar 28, 2012

Customer service was A+. I am loving the product! I will continue to tell others about you. Your product is excellent, i carry pictures of the finished flooring in my phone,just great!
Beverly M.   Fayetteville, NC   Mar 28, 2012

When making my order I needed to contact customer service to assist me with using my credit card. The customer service rep was very patient, thank you! Build direct was great. The web site was easy to do searches on, with useful info.
Greg J.   Sequim, WA   Mar 27, 2012

Customer service was excellent, our sales representative did a great job and I wouldn't be a customer of yours without him. I'm very satisfied with my initial impression of your product in my home. The quarter rounds matching my wood selection are too cool. I almost went to home depot for those without realizing. Stairnose is also a good value but she ads up if you have 16 staircases like myself The guy that runs logistics is amazing I had to re order several items and he always responds in 30 minutes or less
James O.   El Monte, CA   Mar 27, 2012

Great sample options and fast shipping on them , sales team very good also. Love the flooring and the ease of installation. Over all we would recommend and already have to friends and family .
Tom W.   Pataskala, OH   Mar 27, 2012

The online chat was very helpful for getting my questions answered before ordering. Overall it was an easy and great ordering experience. Our sales representative was very helpful and patient with my questions. We have not installed the flooring yet but looking at it in the box it's beautiful. Hopefully it will install easily and we won't have any trouble. The shipping was incredibly fast too. I would recommend this site to others. We had an overall easy and great ordering experience. Our sales representative was very helpful and patient with my questions. We have not installed the flooring yet but looking at it in the box it's beautiful. Hopefully it will install easily and we won't have any trouble. The shipping was incredibly fast too. I would recommend this site to others.
Jason S.   De Witt, IA   Mar 26, 2012

The quality of construction in this flooring is unmistakeable. It is durable enough to withstand some drops and errant hammer strikes without shattering. Each plank was straight and consistently manufactured. Sometimes it was difficult to fully set the tongues inside the grooves, but this could be overcome by planing off the raised edge of the tongue then gluing the planks together. The finished product looks outstanding and seems durable (time will tell on that one). Shipping was prompt and driver was friendly. The flooring arrived in good condition. Getting free samples was a nice feature to help kickstart the process of deciding which floor to buy. I'm amazed that many folks charge for samples.
Trenton B.   Baker, LA   Mar 26, 2012

The quality of construction in this flooring is unmistakeable. It is durable enough to withstand some drops and errant hammer strikes without shattering. Each plank was straight and consistently manufactured. Sometimes it was difficult to fully set the tongues inside the grooves, but this could be overcome by planing off the raised edge of the tongue then gluing the planks together. The finished product looks outstanding and seems durable (time will tell on that one). Shipping was prompt and driver was friendly. The flooring arrived in good condition. Getting free samples was a nice feature to help kickstart the process of deciding which floor to buy. I'm amazed that many folks charge for samples.
Paul H.   Mobile, AL   Mar 26, 2012

Customer service experience was very positive!
Christopher C.   Okotoks, AB   Mar 26, 2012

The product is absolutely beautiful!! The other company we had attempted to use prior to our order with you had the flooring on hold until April, but never notified us. When we called you asking about our order since I at least received an email, once our situation was explained (Hurricane Irene took out most of our house and I was acting as contractor to get back in my house since other contractors were extremely slow), you moved everything to get our order to us within a week. And, as I have people over to see my "new" house, they can not believe the flooring is laminate. Thank you very much for all of your assistance and helping us get back into our house faster than we would have had we not fired our previous contractors. I have recommended your site to other individuals who are finally taking their houses into their own hands!!
Diane B.   Lusby, MD   Mar 24, 2012

Customer Service was great, no complaints there. Everyone was very very nice! Compared the product to 6 other competators. BuildDirect is a great company, and I have already passed on your site to friends. Floor looks awesome, very pleased!
Jerry N.   Upperco, MD   Mar 24, 2012

I am so very impressed with this company. The samples I ordered arrived via "next-day" delivery. The follow-up was superior; delivery was early. What a team, and what a beautiful floor.
Lorraine M.   Houston, TX   Mar 23, 2012

Easy, Thats the only way to explain it. This is exactly how all web ordering should be. Fast shipment of exactly what I ordered. The shipping company even called to make sure of delivery time and place and gladly changed delivery from my home to my shop so it would be easier for me to unload. I will be using BuildDirect for any future orders.
Jeffrey F.   Douglasville, GA   Mar 23, 2012

Everyone I talked was courteous, and helpful. I will highly recommend BuildDirect.
Guillermo C.   Carson, CA   Mar 23, 2012

Quick and knowledgable Floors were easy to install and look great.
James F.   Succasunna, NJ   Mar 22, 2012

My rep was great! Took great care of me. Great stuff good price! First shipment of T molding was damaged 2nd time I have used BuildDirect. I have recommended to all that have mentioned they want to do thier floors. Will use again.
Eldon B.   Morrow, GA   Mar 22, 2012

Customer service couldn't be better....... My floor couldn't look any better.......shipping was perfect...... Everything was perfect...... I like the way you do business........Up to date information, on time delivery & very polite on the phone.... I was very pleased with the delivery personal......they refused to take a $20 tip.......Unheard of... Thank you.........
Mary B.   Rancho Bernardo, CA   Mar 22, 2012

customer service was great! I liked the follow up.... it was a balance between being too pushy and not "caring" to see if we had additional questions. Great... so far, so good. the installer had great comments on how easy it was to go together and how great it looked. overall a great experience! I am glad someone told me about you.
Lisa F.   Dale, IN   Mar 22, 2012

The product is high quality and looks great, I couldn't use the stairnose and had too puchase a generic frame to work. Disappointed in that; professional installer, it looks great All products came in to the warehouse. I was expecting the additional items to come to my home as directed at purchase, that didn't happen. The factory was helpful in locating my items but I had to make a second trip to pick up merchandize; not my error The quality of the product was great; very pleased thus far.
Danielle J.   East Brunswick, NJ   Mar 21, 2012

Customer Service were great. I have been very stressed since I had a house fire and thats why I was looking for a new floor, And money was a big issue for me since my insurance company was/is being very difficult to say it nicely. This was priced right I could afford it,so I'm one step closer to home. Haven't put my floor down yet,but I did open one box to look at it and I love it! Looks beautiful can't wait for it to be on my floors. I could never have gotten any thing like that for the money any where else. So glad I found your company. Will send pictures when it's done. Shipping was very fast!! I'm not sure how I found you I'm on this thing for many hours since I don't sleep much.
Dawn Z.   Buffalo, NY   Mar 21, 2012

Friendly. Initial shipment was mis-calculated (needed 80 boxes, got 60). Was re-shipped free after I figured that out, but seems I could have been notified once the mistake was noticed (wrong sq ft per box was in the database). Very few damaged boards. Not as much variation as we would have liked, two of the patterns showed up on probably 30+% of the planks. Two shipments were quick (days) once dispatched, but took 5-7 days from order to start of shipping. Great service and product! Great price, quality product.
Bruce W.   Salt Lake City, UT   Mar 21, 2012

Not a problem with customer service....They were apologetic about the confusion on the order and the emails that were saying the actual flooring had shipped. Just like the above says the laminate was delivered on 2/23, but the actual date was 3/13...I would give higher if the emails communication was not so screwed up and they actually knew where/when/what was being delivered. LOVE the flooring....it looks great and I am glad I got the pad suggested...the flooring at first glance looks like hardwood and the height and pad is close to actually matching the 19mm height of the hardwood flooring in our hallway. I would recommend this product to someone else, even though I haven't had it down for long, but the company needs to improve the emails they send out for customers who order more than one product on a purchase slip...The transition pieces were shipped from one place, but at one time no one seemed to know exactly where the laminate flooring was...the status updates were confusing which the customer reps admitted was a glitch.. I think that you all have the potential to be a really great company...just get the updates (emails) to be timely and correct in the information they provide.
Nancy R.   Alexandria, VA   Mar 21, 2012

Great product! We are so happy with our choice. I will recommend BuildDirect to all of our friends!
Lori R.   Foley, AL   Mar 21, 2012

Great product! We are so happy with our choice. I will recommend BuildDirect to all of our friends!
Jason C.   Buda, TX   Mar 21, 2012

Just vey pleased.
Reena S.   League City, TX   Mar 21, 2012

Liked receiving a follow-up email from a PERSON after the order went through confirming delievery. Product is so far so good! Shipping was EASY!
Alan C.   New Britain, PA   Mar 20, 2012

Loved it! haven't installed it yet but it was really heavy to move!!!
Susan W.   Buckeye, AZ   Mar 19, 2012

The flooring looks great. It was a very easy to install, I would recommend this product.
Marcus W.   Cumberland, IN   Mar 17, 2012

Many of the interlocking edges were dammaged (both ends and sides) and needed to be trimed before they would snap together. Because of the extensive damage a small percentage could only be used as cut offs. I attribute the damage to poor box packaging. I.E.poor quality soft cardbord and lack of corner and end of box reinforcement. Far to many planks had side and end dammage Builddirect is very efficient,documented and easy process from order placement to warehouse pickup. Everyone in the chain from those in order placement to warehouse pickup personnel excelled in their area of responsibilty.
Joseph S.   Bedford Park, IL   Mar 17, 2012

Keep up the good work. Everything about dealing with you was as good as it gets! Thanks.
Gregory P.   Waldorf, MD   Mar 16, 2012

The flooring is beautiful. My husband was a little concerned when I ordered it, since he wasn't too thrilled with the sample or the pictures online. But the flooring itself is gorgeous, went down well, and our installer was impressed with the quality. There were almost no damaged or unusable boards in two pallets of flooring. It looks like a real red oak hardwood floor we'd have paid about three times the price for. Shipping was fast and arrived on time. Driver was very courteous and friendly. To say I was nervous about making a purchase of this size online was something of an understatement. We did nearly 1200 sq feet of our home in this flooring and a bad purchase experience could've been disastrous. But everything went perfectly, from the ordering to the delivery to the installation. My only real 'problem' is that the flooring we purchased has been discontinued in this particular color, so all our friends who've seen it during the installation and wanted some like it are out of luck. We did refer them to your site, though, since it was by far the best deal on flooring we found after months and months of searching.
Susan M.   Marshville, NC   Mar 15, 2012

Very helpful and quick response from customer service!
Joshua J.   Morrow, GA   Mar 15, 2012

The representative I dealt with went out of his way to make the buying process easier for us. He was great. We are very pleased with the flooring. Once we got started it was super easy to install and it looks great. There were a few damaged pieces but we just used those for cuts or put them in a non-traffic place where they won't be seen. Our neighbors, who had ordered flooring as well, are very happy with their floors. I say good instead of excellent for shipping, but it was not your company really that is at fault. I had to track down my padding order, there was no phone number on the label, so they couldn't call me and set up a delivery appointment. The company that delivered our flooring acted like it was a major inconvenience to deliver to us in a very rural area. They wanted to put us off for another 3 days or so! I was pretty irritated about that. But like I said, I really think these issues were out of your control at that point. Except for not putting our phone number on the label. You are by far superior to other online flooring distributors. We are very happy with the whole experience and have already begun recommending BuildDirect to others! Thanks very much! I searched the internet for hours about your company and could not find one negative thing at all about BuildDirect. Not so for other online flooring distributors. The quality of customer service was outstanding, and made the whole process very pleasant. We are very happy with the quality of the product and the ease of installation. All things considered, we will likely be ordering from BuildDirect again, and we have recommended BuildDirect to others. Thank you!!!
Rebecca M.   Gardner, CO   Mar 15, 2012

Part of the shipment arrived damaged and had to be reordered. Took another 2+ weeks for the replacement to arrive; which delayed our project.
Shannon B.   Branford, CT   Mar 14, 2012

when we had a problem your team was prompt to fix the issue. When we do more remodeling we will look at your site first for quality products. Our local stores have product of less quality with similar pricing.
Patrick C.   Vancouver, WA   Mar 13, 2012

did it all online. checked order everyday day before I recieved it it showed it had been shipped 4 days earlier
Frances R.   Little River, SC   Mar 13, 2012

We shopped around for about two months, and found that BuildDirect was one of the best laminate products for the money. Online and in our area. The service was excellent from beginning to end, and our floor looks gorgeous! The product was easy to install and work with, and people have a hard time deciding if it is laminate or not. We will definately recommend your company to anyone who is looking for quality products at a great price. Thank you for making this part of our remodel so easy!
Brenda C.   Branson, MO   Mar 12, 2012

picked up at warehouse. really enjoyed the experience...
James H.   Morrow, GA   Mar 12, 2012

Great product for the price! Everyone was very helpful. Will definately use for future purchases.
Michael K.   Morrow, GA   Mar 12, 2012

We were very satisfied with our purchase, the flooring arrived when it was promised. We were so satisfied that we recommended you company to our son and daughter in law to purchase their flooring. Oh and by the way the floor looks great!! Everyone that sees it agrees that it looks fantastic. I have nothing negative to say about your company or customer service, it was a great shopping experience. The only thing that could make this a better experience would have been that if the total cost would have been less. Please keep us in mind if you ever have a great sale going on, or have money saving coupons.
Greg A.   Lake Geneva, WI   Mar 11, 2012

Customer service was very easy to deal with and attentive to my needs... So Far the Lamton 12 mm Beveled Edge Hand Scraped Laminate Floors been just wonderful. It's been 2 months and we absolutely love our floors. The color and durability are great!. Stand up to our pups and furniture. NO scratches! Had a couple boxes damaged during shipping I will let you know the outcome of the as well. If they give me my money back for those damaged boxes I will be one very satisfied customer.See More I had 3 boxes damaged from the shipment process. The guys who dropped it off were polite and helpful though.
Connie H.   Ridgecrest, CA   Mar 11, 2012

The product is shiny, almost indestructible beautiful floors. Makes a room totally new!! Shipping was super fast. Very pleased I found you. Have already recommended you to others.
Jean C.   Avoca, NY   Mar 10, 2012

Approximately 40 boards had scratches on them. That's 4 boxes. I have contacted builddirect and sent pictures. I am told a claim has been submitted. it's been a week. I have no other information. I have a half finished room and am waiting and waiting and waiting. This is unacceptable. I thought it was nice that the folks that delivered the materials put them near the house in the driveway and not at the end of the driveway.
Judith D.   Millersville, MD   Mar 10, 2012

I think the price was best over all and the shipping was fast and very reliable service. Thanks
Paula C.   Etoile, TX   Mar 09, 2012

I am putting the flooring down now. It looks great and I have not seen any damaged pieces so far. Great quality flooring at a great price.
Eugene B.   Gordon, GA   Mar 08, 2012

Customer service went above and beyond when one area didn't have the flooring at one location to find it at another and worked with the price to make it as affordable!! Thanks! Excellent price, quality product, overall an great experience.
Trudi T.   Berea, KY   Mar 08, 2012

Material worked out great
Eric S.   West Bloomfield, MI   Mar 07, 2012

Everyone loves our new floor and they always ask where it came from. My floors look fantastic, everything about your company and the people I have dealt with have been wonderful!
Jami G.   Alto, MI   Mar 07, 2012

So far so good, a little slippery but pretty. Thanks
Grady S.   Pembroke, GA   Mar 07, 2012

Absolutely LOVE the flooring. The service was over and above on the info and help I was given. Very easy process, very knowledgable salesperson. I have had SO many great comments on the floor and have been shariing about BuildDirect to anyone who will listen!
Cindee T.   Tulare, CA   Mar 07, 2012

I picked up my product at your warehouse and was very pleased with the service. Happy with the price and service.
Thomas Y.   Carlisle, PA   Mar 06, 2012

The T molding is not deep enough for 12mm flooring.
Brian F.   Columbus, OH   Mar 06, 2012

Customer Service was Excellent. My rep was extremely helpful and knowledgeable and made the order process extremely easy. The order came on time. I asked that the driver call me 20 minutes before delivery, which he did and I was able to get home and back to work within an hour. I would definitely order again from BuildDirect, as well as, recommend them to my friends.
Paul R.   Madison, CT   Mar 06, 2012

Shipment did not go out for 3 weeks after order placed. i had to call and question where my order was for the shipment to go out
Peter G.   New Orleans, LA   Mar 05, 2012

I was very impressed with the product & price! It also looks fabulous in the house!
Stephanie F.   Shreveport, LA   Mar 04, 2012

Very satisfied from initial contact to delivery. We bought a little too much but otherwise, everything was very well-handled. Initially, we were apprehensive because even though we received good information and the quality of the product seemed good, we also knew you were outside the U.S. But, we ordered, and were very pleased with how smoothly and efficiently everything was handled. We've recommended you to others who are preparing to order flooring in the future.
Donald B.   Dover Township, NJ   Mar 03, 2012

I think the price was best over all and the shipping was fast and very reliable service. Thanks
Cecilia M.   Port Arthur, TX   Mar 03, 2012

My rep is an asset to your company
Jack B.   Sallisaw, OK   Mar 02, 2012

thank you for your service. Excellent and very polite customer service, thanks
Dmitry P.   Concord, ON   Mar 02, 2012

Thank you for the great customer service provided to me! I am a first time customer with BuildDirect and my first experience with BuildDirect was a great first impression. I was so pleased that my wife and I decided to buy more flooring from BuildDirect to laminate our entire main floor.
Nathan B.   Oakdale, PA   Mar 01, 2012

the installation of the product was not a simple click and snap, as I had expected. We had to insert each piece and then use a block and hammer to bang it in tightly to the adjoining pieces. I had to hit the block multiple times up and down the strip to get it to fit. By just inserting at an angle and pushing down, I couldn't get a tight fit, so we resorted the to block method. It worked, but was more labor intensive than I had hoped for.
Chris M.   Henrico, NC   Mar 01, 2012

Being a custom remodeler, I'm sceptical when a home owner goes on their own and finds affordable flooring options. When the homeowner on this project showed me the BuildDirect website where they wanted to get their floor, I had my reservations, because of the affordable prices. I ordered samples for the homeowner and was impressed. Moved forward with ordering 800 sq ft and the process from ordering to laying my last piece went very smoothly. I'm sold! Great product and service. I'm adding BuildDirect to my list of vendors.
Justin D.   Woodstock, IL   Mar 01, 2012

The floor went in great once you understood how to do it. The tracking of the product and status update was never updated until the actual day the product was put on the truck for delivery. This does not leave much time for planning since someone has to be home to sign for the product. Great prices and very fast turnaround service. I will definitely use this company again in the future.
Amanda C.   Beaufort, SC   Mar 01, 2012

My rep is a great guy. It is a pleasure to work with him. He is very attentive to customer needs. Great product, no question about it. All tenants and staff have praised it. The delivery fellow was European and the best fellow ever. He went beyond his duties to help delivering the merchandise up the ramp. We should have more of those around. I was very appreciative of his help. I mentioned to my rep that the nails on the packing crates were portruding and damaged a few of the planks with major scratches. I hope this is taken care of. All was positive.
Luis M.   Philadelphia, PA   Feb 29, 2012

The people I spoke to on the phone were extremely helpful and friendly. I have already recommended you to others. We love it. It is beautiful.It went in well and it looks great. The shipping was very fast. Unfortunately you shipped the wrong product to us first, but you caught it on your end before it got here and had the right product back out to us VERY quickly. As I said, we have already recommended you to others. I think it would be hard to beat you pricing, service and quality. Thanks!
Amanda A.   Montgomery, MO   Feb 29, 2012

Sales End of the customer service was great. After delivery was average, took alittle to much effort on my part to get things handled that should have been cut and dry and settled very quickly to retain more business from me in the future. Other than the damaged ends on several peices from the fall, I am very pleased with the quality. I was very impressed after the crash to a cement driveway and as hard as all that hit, that the tops were still great and nothing broke in half. It is some tuff flooring to take that treatment. I was out about 4 of my boxes total, but since I was informed to purchase 10% more than I needed I had enough to do my floors and had to use a few damaged ones at the ends under the molding. I Love my floors! Only wish someone would have said hey I am sorry and we are refunding the shipping charge to you and we will be sure to use another company and fix this in the future. I Still Love my floors though, so Thank you for the quality of product! Sent pictures of before and after.
Jeff Gravelin G.   Newport, NC   Feb 28, 2012

my rep went out of his way to assure that the flooring would be shipped on the appropriate day (out of state til delivery date)and dealt with a problem at delivery holding site. Good job. looks great. haven't installed yet. Did have a problem with the padding arriving early, delivery holding site tried to charge me extra for several days of storage, however my rep handled it. Great prices, great products, great deal!
Loreen G.   Prescott Valley, AZ   Feb 27, 2012

Very nice material. Looked excatly like the pictures. I picked up the materials from the warehouse. I would definitely recommend it to anyone. Very good product quality. Easy to install with little waste.
Jonathan B.   Carlisle, PA   Feb 27, 2012

It would have been nice to have a couple of tools that were needed for installing. We had to make our own which cost us a few boards as we chipped the laminate in the process. I'm always leery of buying from a new place -- we will give the floor a year and then decide on the rest of the house -- it does look great! My wife has been grinning from ear to ear for a week now since we installed the floor. It looks great!
Reid M.   Orofino, ID   Feb 26, 2012

It was a pleasure doing business with your sales people
Jerald A.   Tow, TX   Feb 25, 2012

There were a few planks that were cracked or chipped to the point that they would not lock in properly. I was already prepared for a few to be damaged so I ordered extra just to be safe. My floors are installed now and I am very satisfied with the appearance and feel of them. They are well worth the price and ended up being much cheaper than going to a local home improvement store. I've recommended BuildDirect to several other people including my father in law and the lady at the furniture store who sold me my couch. I will be using BuildDirect again for any future flooring projects.
Crystal B.   Clarksville, TN   Feb 25, 2012

What an amazing product! We were scared of ordering something like this online, but when we compared the price with the big box stores we gave it a shot. We requested samples first, and were very excited about the quality. I recommend getting the 12mm or thicker size floor because the locking system seems really solid. So far the floor looks amazing! It is taking longer than I expected to put in, but not very difficult, just time consuming.
Justin L.   Napa, CA   Feb 25, 2012

Great customer service Great, product I had to wait on the delivery guys a lot longer than I thought. I was supposed to get it around 330 and i got it more like 645. Overall great experience with Build Direct. I have recommended you guys to a lot of my friends. Good prices on the flooring, except for the installation kit. $35 for that little kit??? I could have bought the whole set at Lowes for $10.
Jon N.   Asheville, NC   Feb 25, 2012

My rep was was the best. Professional and very repsonsive to needs. New product. well and answered any questions we had. Delivered exactly in time frame told. Excellent, will refer for sure.
Gary R.   Hillsboro, OH   Feb 24, 2012

Very nice and efficient customer service, willing to help at any cost. Have not experienced any problems since the install, and the floor looks great. Picked up most of our order ourselves. The location was convenient and the warehouse folks were nice. Your web site is easy to use, has great information and the ordering was very easy. Very good experience.
Robert G.   Carlisle, PA   Feb 24, 2012

Very Pleased with product and customer service.
Shane B.   Carlisle, PA   Feb 24, 2012

It looks beautiful and feels amazing to walk on. I am very happy. They told me it would be delivered between 10-2. I didn't recieve a courtesy call that they were going to be late. I had to call two times to find out if they were still coming. At 4 pm when I called they asked if I wanted to reschedule for another day. When they finally delivered the Driver was very nice and moved the boxes exactly where I needed them to be. So far we are very satisfied with our flooring. Installation was easy. It took my husband and father in-law 1 1/2 days to install our whole house. And it looks even more beautiful than I thought it would. You guys were great and the product was great. I was only dissapointed with the delivery service.
Charlotte B.   Ojai, CA   Feb 23, 2012

Customer Service was very friendly, helpful and prompt. Out of 1200 sq. ft. of flooring, only about 1/2 dozen planks had blemishes and they were very small. Excellent replication of real wood. Using the lift gate, the driver placed the two pallets right into our garage. No damaged corners on any of the boxes. Without any prior experience, we installed 1,200 sq.ft. of 12mm laminate. The floor looks great. It's more durable than hardwood. Even with the shipping costs, we saved 20% over comparable flooring that was on sale locally. BuildDirect saved us money, made our purchase easy, and brought the flooring right to our door. We have recommended BD to several of our friends.
Greg P.   Chillicothe, OH   Feb 22, 2012

This is a great product. Great price. Looks and installs great.Very happy with the flooring.
Mike K.   Trinity, NC   Feb 22, 2012

It was a lot easier than I expected it to be as far as laying the floor
Homer P.   Garfield Heights, OH   Feb 22, 2012

The gentleman who helped me select my flooring and the moldings was awesome. Flooring looks fabulous! I'm glad we went with the thicker mm laminate and it's the exact shade I thought it would be. We, of course, ordered more than we needed to account for breakage and mistakes, but there were only two chipped boards out of ALL of the many boxes we ordered so we are able to do a whole other room in our house! This stuff is durable! Had a little trouble getting the pallet up my driveway and there was some confusion about the lift-gate on the truck, but the driver was able to do some fancy finagling and we were able to get it up to my house. You guys were great and we will be ordering from you again! Only one problem: we didn't realize the molding we bought was supposed to be attached to a wood sub-floor and we have concrete, so we had to order some special glue to cement it down. Thanks again for all your help!
Alison W.   Winder, GA   Feb 21, 2012

There where many damaged boards and a few boards that where separated. Overall looks good I really hope it holds up and the quality is there long term. The color and everything else is very nice. The ease on installation was fantastic! Overall very happy so far!
Kurt D.   Grand Rapids, MI   Feb 19, 2012

I had to call back a couple of times and everyone was very patient with me. We've purchased your products several times and have been pleased with the results
Laurel F.   Pittsburgh, PA   Feb 18, 2012

From the first phone call to you, right through to the end, everything went very smooth. When I emailed with a question, I got an immediate response. Everything came just as I had ordered it, on time with no damage. 100% success rate every time. Thanks Guys........
Eric B.   Atascadero, CA   Feb 18, 2012

Was absolutely excellent. my re was great. Free samples....brilliant. What Depot? Lowes who? Really? We will not shop for flooring anywhere else. The product is unbelievable and at the price, there is no place you can get this quality at this price. Biggest no-brainer. Can't say enough about how excellent the quality of the product. Real talk. All I can say is that we are beyond satisfied. Hope you guys don't change up as some companies do. We are spreading the word about BuildDirect but to be honest, the produce speaks for itself.
Virdin B.   Germantown, MD   Feb 18, 2012

Very pleased! This was a good price and I love this floor. It was delivered right to my door and the driver called me ahead to meet him 30 min. ahead of time so I didn't have to take time off. It's easy to install and looks great. Ordering was very easy and communication was also good on the followup. I'd recommend this to a friend (and have). There have been some pieces with bad ends right out of the box. They are in the middle of the stack, so aren't shipping damage. Quality control issue? I'd prefer to use my overage for my own mistakes!
Debbie B.   Lenoir, NC   Feb 18, 2012

Excellent product at a very reasonable price. Had the floors professionally installed. All planks snapped in easily and the floors were finished in a day and a half. I am very pleased. The Merbau Brazil is absolutely beautiful when layed. Received product on date expected right on scheduled time. Very satisfied with BuildDirect. Ordered some samples, pick my choice and received my order within 6 days. Never thought ordering flooring on the internet could be so easy. I would definitely recommend BuildDirect. The quality you receive for the price can't be beat at any retail stores I shopped. My daughter ordered hardwood floors from BuildDirect. Her floors are so beautiful, I knew I wouldn't be disappointed.
Diana W.   Switzerland, FL   Feb 17, 2012

The quality seems to be good at this point, but haven't had it down long enough to know for sure. The flooring is not as easy to install as the videos would have us believe. It would be helpful to have video instructions on how to solve problem areas (stairs, uneven walls, doorways, and narrow pieces). Also, we received trim pieces (tracks) that we did not know what to do with. They didn't seem to fit anything. The floor looks beautiful, but we have noticed that dog drool shows up very well and is hard to remove. The laminate looks beautiful. We were impressed that it arrived with very little damage and the few pieces that were damaged were cut and used where short pieces were needed.
Valerie E.   Ontario, CA   Feb 17, 2012

I was very immpressed with BuildDirect, my rep was really Helpful from start to finish. the floor looks great and hopefully we will be using your company again in the near future,as we are promoting builddirect floors thank you.
David H.   Houston, TX   Feb 17, 2012

my rep was extremely helpful,pleasant and fair.
Bob S.   Geneva, OH   Feb 17, 2012

Order was taken accurately, but lacked friendliness.
Linda S.   Hollister, MO   Feb 17, 2012

No regret!!!!
Maria L.   Highlands, CO   Feb 17, 2012

Very professional with good prices
Gail S.   James Island, SC   Feb 16, 2012

From the time I picked up the phone, it was the best business that i had ever been through. Everyone should be proud for what they do there, It looks like a great place to work. I want to say thank you for BuildDirect.
Greg M.   Carlisle, PA   Feb 16, 2012

Great again! This is the second time ordering and it was above and beyond helpful. Great. We gave samples to friends and now they are ordering from you. The flooring we installed over a year ago in a playroom looks just as good as the new flooring. The flooring got here in only five days! Keeping our project on schedule. Love the shipping and the brand. It goes together so easy and non of the big box stores sell it.
Jessica K.   Williston, ND   Feb 15, 2012

It's too bad you don't have a choice above "Excellent" because I would choose it. Overall, I'm very happy with the whole process, from picking the floor online to having the floor delivered to my door. Completely painless, and that doesn't happen enough. I send all of the BuildDirect team a huge Thank You!
Robert I.   Rosamond, CA   Feb 15, 2012

I had to scrap and use about 5 boxes under equipment where it wouldnt be seen the flooring looked like seconds it was all in the finish of the gloss, I only had 2 days to install and couldnt wait for return and replace so luckly i had about 3 boxes extra and i was able to cut most of the bad parts off and hide the rest, some got by but for the price you wont find that thickness 12mm and they wanted pics and i sent them but they said they couldnt see the defects but it was in finish and you cant tell from a pic because of the glair and i could already see it would be a long process to get anything done so i just let it go. now for the postives it did turn out pretty well it is in my dining room at my restaurant and with all tables u cant really see the bad peices but if you buy-give yourself plenty of time to check the flooring it is very well priced but the quality did not match,I felt like they were seconds and that is why they are priced that way buy they dont tell u that, only would buy again if it wasnt a main floor i think i covered it earlier
David Z.   Bugtown, IN   Feb 15, 2012

Your man that takes the order is great. some product has arrived damaged. customer service is great.
Peter C.   Vancouver, BC   Feb 14, 2012

The process was smooth and streamlined. I liked skyping with the user-friendly web page in front of me. As a first time owner/builder of laminate flooring, I had a few questions needing clarification on the accessories. The service rep had no input to offer, but the questions were not that crucial. Price was excellent. I know the Toklo laminate is a floating floor, but there are a few places where the end of a panel wants to bow upwards slightly which is noticable and will likely fall prey to lateral forces (shoe scuffing) ripping off the pieces of the surface. Right on schedule. In general, I would use Build Direct again.
Mark O.   Atascadero, CA   Feb 14, 2012

Couldn't ask for more 7 days a week. Great as usual and cannot be beaten. The nicest guy delivered to my house both early and late. Sometimes it's hard to be friendly after a long day delivering. Have done business several times and is my first stop always. I enjoy doing business with a place that I know is going to take care of things. I order I receive. I have a question I have an answer. My first stop.
Edward W.   Greenbrier, AR   Feb 13, 2012

very professional and helpful. Getting ready to do two more rooms.
Jean C.   Avoca, NY   Feb 12, 2012

On a good portion of the flooring there was glue on them. Loved how friendly everyone was! Thank you for all of your help! Shipping was very fast, and it is a great product, easy to install!
Joe D.   Billings, MT   Feb 12, 2012

We had some damaged baseboards and trim...the folks at BuildDirect were extremely friendly and helpful in fixing the issue! Top notch! Time wise it was outstanding, but some of our material was damaged in the shipping process. We did not have a strict time line for installation so we could afford the extra couple of days while they shipped replacement product out. Despite some damaged product, we have been absolutely thrilled to have chosen BuildDirect for our flooring. We are very glad we found BuildDirect...it saved us thousands of dollars!
Scott C.   Winnipeg, MB   Feb 12, 2012

Great, quality experience and beautuful product!
Rebecca T.   Grand Junction, CO   Feb 10, 2012

One of the best experiences while remodeling my new condo. Great service, returns were swift. Great products as well
Hala K.   Rockville, MD   Feb 10, 2012

Customer Service was very Easy. As easy as going to the BIG STORES.. Shipping was EXCELLENT. Direct pickup at a local trucking terminal. Very Very Easy...
Bradley R.   Carlisle, PA   Feb 10, 2012

I can't remember the persons name that placed the order for me but he was excellent. My order was perfect. The people at the wharehouse were great- I was a few mins late getting there but they waited for me. Great service. I will definitely be buying from you again. Thank you.
Tasha H.   Morrow, GA   Feb 10, 2012

Very satisfied!! Thank you very much!
Debra M.   Fort Worth, TX   Feb 10, 2012

customer service was perfect, the best i´ve ever had! some laminate boards were damaged. Shipping was just in time! i'll also order my next floor there
Philipp Z.   Kissimmee, FL   Feb 09, 2012

I PICKED UP OUR FLOORING. WHEN I ORDER THE FLOORING I WAS AFRAID IT WOULD BE MORE GOLDEN OAK COLOR BUT IT WASNT IT IS EXACTLY WHAT WE WERE LOOKING FOR!! ITS BEAUTIFUL AND WE GET SO MANY COMPLIMENTS. WE ORDERED 900 SQFT, MY HUSBAND WAS AFRAID IT WOULD BE TOO MUCH LAMINATE BUT ITS NOT. THE KNOT HOLES LOOK REAL, ITS DISTRESSED BUT NOT OVER DISTRESSED..ITS REALLY BEAUTIFUL. WE HAVE BLACK KITCHEN CABINETS AND A COFFEE STAINED ISLAND, THE FLOORING GOES REALLY WELL. ITS A WARM TAN AND DARK BROWN DISTRESSED MARKS. LOVE IT!!!!!
Sharon B.   Carlisle, PA   Feb 09, 2012

No complaints. We were more than pleased - our laminate was delivered to us in Ottawa, Ontario, Canada within five days. Initially, the boards were hard to click together. It took some time to realize that we were working in the wrong direction. Once we changed direction, working from left to right, the assembly was a cinch. We also had a problem with the Lepage's PL Premium glue we had to use on the transommes and stairs. If you don't wipe off the excess glue swipes and spots right away, they are extremely difficult to get rid of - lots of scraping with a plastic scraper and acetone. For some spots it was too late and we have to live with it. Love the flooring - it looks like hardwood and should wear well and last us a long time.
Ronald W.   Ottawa, ON   Feb 09, 2012

I appreciate the sales representative's patience through the process as I had a lot of questions and changes to my order.
Heidi A.   Falls Church, VA   Feb 08, 2012

I was skeptical about purchasing flooring online without inspecting it but to my surprise everything was in great shape and the employees at the logistics center were very nice to work with!!
Jon J.   Morrow, GA   Feb 08, 2012

my rep always provides exceptional service, he is top-notch! The hand scraped laminates are very good quality, I can't say that about the lower end engineered woods though. We have also used the Jasper hand scraped engineered wood floors- they are of good quality as well, in fact- I have them in my personal home. on time, as usual. As a building professional, I like having one salesman assigned to handle our business so there is one point of contact. I have gotten to where I just contact my rep directly when I need to order material, he does a great job for us.
Scott L.   Junction City, KS   Feb 08, 2012

Online rep got me everything I needed based on the dimensions and products I gave him. Prodcuct is so far so good - looks good installed and the installer didn't mention any issues with it although he did say having the lock on the ends was new to him and a little difficult to get used to. The locking tongue and groove seemed a little more flimsy than in the sample and when I was playing around with putting together a box of it a few days after it arrived, just to get an idea of how it looked installed, it seemed there was a lot of stress on the tongues. Time will tell. Arrived on time - driver was able to unload directly into my garage and even stayed to help reconcile to the packing slip.
Ryan P.   Dublin, PA   Feb 08, 2012

Customer Service was helpful and prompt on most occassions. Product seems to be good but missing elements of the system. Like stair treads or finished ends or material for vertical surfaces.Shipping was slow to post status and tracking information was updated after I was contacted by the delivery company on two occassions. Pricing when adding in the delivery was higher than local suppliers and sales staff really didn't negociate well. Owner was happy with the product and may have sold another job for the both of us. However, I did eat the added expense of going to 12" to meet local codes due to you not having engineering reports for your product.
Randy P.   Gainesville, VA   Feb 07, 2012

Great! Great! I have already told people about you guys. Just finished laying the floor today and I am very satisfied. I am completely satisfied. I have and will recommend you to people I know.
David A.   Oak Ridge, TN   Feb 06, 2012

The flooring is very nice looking. Went together nicely with very tight seams. I think the look is about as close to real wood flooring as you can get! The floor went down with very little wasted material. the flooring came packaged well with no broken corners or edges on the laminate or damaged padding. Everything came in good shape packaged well and very quickly. This floor, because of the 12mm thickness and accoustic padding underneath, does not have the hollow sound to it that the thinner laminate floorings do. My neighbor has seen the fooring and now wants to have her living room done with the same laminate!
Norma T.   Enfield, NH   Feb 06, 2012

Had great technical support early in the installation process. This was a first-time DIY for laminate flooring and once I got some input from BuildDirect things went pretty smoothly. Love my floors!
Belinda D.   Temple, TX   Feb 03, 2012

excellent product, lots of choices, will order more stuff from builddirect, EXCELLENT CUSTOMER SERVICE.
Kirit R.   Arlington, TX   Feb 03, 2012

About 1 board in every 2 boxes had defect. Shipped wrong flooring. Easy installation, good quality.
Daniel U.   Georgetown, KY   Feb 03, 2012

The wood floor is beautiful but difficult to make it slide together after mateing. Bent/broke three bars assembling the floor Shipping was very fast. Was also kept up to date on wereabouts of shipment, No problems. Great service. Thanks again for a beautiful floor
Larry W.   Holt, FL   Feb 01, 2012

My Rep is great, he is definitely part of the reason we will continue our business with BuildDirect.Product is amazing, very great quality and beautiful. Everything was great, thank you!
Lou P.   Woodbridge, VA   Feb 01, 2012

BuildDirect was recommended to me by my brother who has installed your product for others in the past. I was pleased that I could order samples online and was even more pleased when the actual purchased matched the sample perfectly. We have had our flooring down for several weeks now and are very pleased with the product. It does seems a litle tough to keep clean, but were trying various products to address this.
Marty P.   Belmont, NC   Jan 31, 2012

I picked my order up in Carlisle, PA. The whole process, from receiving samples, to ordering to pick up was easy and handled professionally! I have wanted wide plank floors for a very long time, but could never find exactly what I wanted at a price I could afford. Just a few samples from BuildDirect, a phone call, a drive to the warehouse, and a day of help from some friends and I now have a beautiful, rich looking floor that I show off to everyone that comes by!
Wendy B.   Carlisle, PA   Jan 30, 2012

Customer service was excellent, Provided quick, helpful and knowledgeable responses to questions. Product was outstanding, Easy installation. We hired a professional who loved working with your product. He gave us a discount in his price because of the ease in which it was installed. The floor is gorgeous!! It was shipped and received on time without any damages or problems. I would definitely recommend to anyone looking for quality flooring and a reasonable price. You have a very satisfied customer. It was a pleasure doing business with you. Thanks for making this such an easy process.
Judi T.   Aiken, SC   Jan 30, 2012

very good experience. very satified with the product and sales and delivery service.
William M.   Albany, OR   Jan 29, 2012

Very good costumer service. Great quality easy install. I picked it up at the warehouse
Adam W.   Morrow, GA   Jan 29, 2012

I had asked the shipping company to give me a call an hour before they arrive. They didn't. They came and left the materials in my driveway while I wasn't home.
Linda L.   Great Falls, VA   Jan 28, 2012

This is the second time that I have ordered flooring from BuildDirect and I am getting ready to make a third order. I have 20 rental properties that I use it in. i order enough to do several units. The sales rep told me that if I find any defective material to take a picture and they would reimburse me for any damaged flooring.The few damaged pieces that I found I was able to use for my cuts and have not had to make a claim. I have bought 3 pallets so far and have used 1 1/2 pallets. There prices are excellent even after paying delivery charges. Much cheaper than the warehouse stores for similar quality.
William B.   Cypress, CA   Jan 26, 2012

Service was great with prompt shipping. The flooring was excellent, no damaged product, and the quality far exceeded my expectations. Installation was a breeze and the floor looks great! We will definitely recommend BuildDirect to friends and family. Thanks.
Willie J J.   Bolton, NC   Jan 25, 2012

My experiences with BuildDirect have all been positive. From reviewing their web pages and shopping to requesting samples and the excellent shipping. The product was as described and in perfect condition.
John D.   Grand Bay, AL   Jan 25, 2012

I dealt with a gentlemen!He helped me picked out all the right items that I would needed to do the job. He was a great help! I had bought thirteen boxes and out of 10 and half boxes that I used there was a about 2 to 3 pieces that were bad. The people who work there are friendly and helpful.
Phary S.   Willow Grove, PA   Jan 24, 2012

I am not very much impressed by the locking system. As per the manual it says,it doesnt need any tapping, But without tapping,its not going to be tight seal between planks.
Santosh G.   Mc Gaw Park, IL   Jan 23, 2012

with exception of the warped quarter round mentioned below. They were on time, as agreed. Driver was helpful. One of the trim (quarter round) was warped. I have not installed it yet because I need to trim it down and have not been able to get the warp out to allow me to cut it lengthwise. It was no doubt warped when they put it in the box. There was minor shipping damage as the cheap pallet you put my product on broke and when they put the material on a new oak pallet the nails from the old pallet broke through and trashed the underside panels. Couldn't see that until I pulled the items all off the pallet. Fortunately I ordered extra but I had about one box trashed as a result. I did a claim with the shipper but never heard anything and since my floor is in I have dropped the issue. Would I buy online from you again, yes. Was your product delivered when you said, yes. Was I 100% satisfied, no, but then I guess the world isn't perfect.
Steve H.   Albuquerque, NM   Jan 21, 2012

I ordered the rolls of underlayment padding, and one of the rolls was less than half full, that was very disappointing, I do feel that am owed half a roll of underlayment, since I paid for a full roll. This will certainly be a determining factor if I decide to order from BuildDirect again or not. Great quality flooring.
 
BuildDirect Response: Resolved: BuildDirect recognized the inconvenience to the customer, and issued a refund for the missing underlay. The customer was happy with the refund, and with the assurance that they would be taken care of when problems with the delivery occurred. The customer mentioned to BuildDirect staff that they would be placing orders in the future.
Steven W.   Athens, GA   Jan 21, 2012

I'm so happy with our new floor, and it was affordable! Shippers made an extra effort to deliver our floor on time. Everyone I spoke to on the phone was very knowledgeable, friendly, and helpful.
Dee C.   Mahomet, IL   Jan 20, 2012

The floor and trim has turned out just perfect, but the only thing that does not work very good is the plastic hold down for the "T" floor transition trim, it just doesn't stay down very good. Most of the other manufacturers use a metal hold down trim which grips the "T" trim and does not come loose. Other than that, it just great and your company and the delivery company has made this very easy.
Leon W.   Apple Valley, CA   Jan 19, 2012

I love my new floor. It is so beautiful. Looks like a new room was placed in our home. Thank you so much!
Elizabeth B.   Albany, NY   Jan 19, 2012

It made shopping easier, and it was shipped right to our door. We never left the house. Was great! My daughter and husband laid it in a day. It looks great!
Erwin E.   Interlaken, NY   Jan 19, 2012

the rep that I worked with for my order was very helpful with the whole process. I will order from builddirect.com again when I am ready to purchase other materials for my home improvements. Thanks.
Mark R.   Langhorne, PA   Jan 19, 2012

I've been impressed with BuildDirect right from the start. Starting with how easy it was to order floor samples, the speed at which they were delivered, the quality of the material and last but by no means least, the ease of assembling the floor. As a do-it-yourselfer, this company made me feel confident to undertake my project and I couldn't be happier with the final results.
Peter K.   Noblesville, IN   Jan 18, 2012

the sales rep was always there to answer any questions and he helped 100% of the way.Product is very sturdy and holds together nice. i even have a pool table on it. the shipping company sucked, but not build directs fault. the company had my product for 3 days and they didnt ship it out till i called to complain. and the guy that delivered had no idea what he was doing. i will definately use them again, even with bad shipping they are worth it. great company, great product, great customer service!
Cortney W.   Twain Harte, CA   Jan 18, 2012

SOME OF PRODUCT WAS DAMAGED DURING SHIPMENT.
Rene J.   Ovid, MI   Jan 18, 2012

No problems at all. So far, so good. The floor looks even better installed, and it doesn't look 'fake' like other laminates I've seen. We are very happy and surprised with it. In all honesty, the samples didn't even do the floor justice when installed as a whole. This was excellent- we were even able to schedule what day it arrived; rather than leave it at the curb, they unloaded at the top of the drive near our house, making it much easier on us. When they gave us an original time of day estimate for delivery, it was pretty exact. The driver even called when he was an hour away to make sure we were home. Overall, no negatives. We've already recommended it to friends. A+ :)
Kelli R.   Alexandria, VA   Jan 14, 2012

the whole process from purchase to delivery was simple job has been completed and encountered no problems the product was delivered promply and whole order was correct as a first time buyer, my expectations were exactly what I expected and have nothing but good thing to say about whole experience
Mario M.   New Milford, CT   Jan 13, 2012

The floor looks great. I put a panel outside to see how tough it was. After a month of exposure to rain, sun and sprinklers, the piece is still as good. Very good quality product.
Sultan G.   La Mesa, CA   Jan 13, 2012

We love the floor! Very fast, capable, friendly. Pickup was a piece of cake!
Cleon S.   Carlisle, PA   Jan 12, 2012

we're very pleased with our floor . You did what you said you would do. thank you
Marcus F.   Julian, NC   Jan 12, 2012

I have not installed the floor yet, but the ordering, shipping and receiving was five stars...no complaints at all!!!
Joseph S.   Cedar Grove, WI   Jan 09, 2012

We absolutely LOVE LOVE LOVE the floor...it looks wonderful and the quality is awesome...cant beat the price either! The customer service at BuildDirect was extremely helpful and knowledgeable too. Thank you again!
Annalisa M.   Oxford, CT   Jan 09, 2012

The flooring looks amazing! Purchasing online made us nervous, but everything was as great as the website said.
Cole H.   Denmark, IA   Jan 08, 2012

extremely pleased with the quality
Connie E.   Auburn, CA   Jan 07, 2012

The product has been great and held up over the year. We did comparisons to all the major stores and specialty stores and could not find a true 12 mm laminate plus padding that came close to the quality of Lamton at Build Direct. We tested all of the samples with scratches, poring things on them, coloring on them, etc. Definitely love the floor and recommend to others. My only negative feedback is that once finished and left with 8 unopened boxes, the opportunity to return really is not worth it when the shipping/restock is added. Your product cost in comparison was amazing, there really was not a competitor to consider. Thanks for the nice flooring.
Jason R.   Pooler, GA   Jan 07, 2012

disappointed: finish is fragile - easily discolored; minimal amount of liquid -> board warping (? design defect - very lovely deep grooves -> trapping of liquids); nice to have such a thick sturdy board w/ backing in place - the down side is the difficulty getting the boards in place. your service and follow up is very good
Sandra H B.   Torrance, CA   Jan 06, 2012

I would not order this product again. The pattern was very poor with 70/80% being identical, so the floor looks very fake
Mary M.   De Pere, WI   Jan 06, 2012

customer service was the best. very affordable
James C.   Shushan, NY   Jan 06, 2012

It was a pleasure dealing with you.The only issue I had was with the tracking number. It was lost and we had no idea when the flooring was going to be delivered. I called the carrier and he said it would be at the house in a couple of hours. We were just lucky that someone was home.
Terry V.   Salisbury, MD   Jan 06, 2012

I finished my project of replaceing the carpet in my bedroom with the laminate floors and it looks great. Best of all, my wife loves it. I am thinking of doing all my bedrooms. BuilDirect did exactly what they said they would do. I was well pleased.
Robert B.   Bay Saint Louis, MS   Jan 03, 2012

Very pleased with the floor and the ease of doing it online. Would recommend the business site to anyone. The shipment date was right on the day promissed.
Deborah T.   Trenton, FL   Jan 02, 2012

The product is great quality but cumbersome to install. The pieces don't connect quite as well as they should. Using a scrap piece of flooring and a small sledgehammer against a previously laid row helps tremendously to make the flooring snap in place. Too bad the manufacturer didn't provide this insight otherwise I would be much happier with the floor and the install. Shipping was extremely fast. However, the carrier wasn't exactly prepared for the delivery. The driver got stuck twice in my driveway and then we had to manually unload the boxes from the lift gate as there was no good way of getting the pallet off of the truck. We even took a pallet from another delivery and set the boxes on that as we unloaded the shipment. Overall, the delivery took about 2 hours. BuildDirect has excellent customer service and quick delivery.
Kevin G.   Mebane, NC   Jan 01, 2012

i guess you get what you pay for. quiet a few were broken looks to me it seemed like 89 cent a sq" but i guess with the padding attached it was ok your costomer service was very polite and you cant put a price on that. you guys were helpful thank you
Travis B.   Oceanside, CA   Dec 31, 2011

My pallet fell over during transport. I had a wonderful experience with your company, from the super fast sample shipping, your prices, and getting 1200 sq ft of beautiful flooring! If we ever need more flooring I know we will come back. Thanks
Andrea K.   Chesapeake, VA   Dec 31, 2011

The delivery driver flipped the pile of laminate on our driveway. This action has caused some damage to laminate.
Huey-jen L.   Dublin, OH   Dec 30, 2011

The pieces are so fragile. We have to inspect every piece when pulled from the box. We have found pieces in the middle of the box with broken corners. Some have the padding overlapping, padding missing and holes in the padding. Fixing these issues and working around broken and damaged (shipping) pieces makes the task that much harder. The delivery driver was polite, professional and helpful. One box was damaged. He took a picture and made notes on the paperwork. Responses have been quick. Even after our order was placed, we did not have trouble getting emails returned in a timely manner.
Jennifer W.   Fort Mill, SC   Dec 30, 2011

I like the quality of the product, sending out samples for selection, price, easy to work with and timely delivery.
Ila K.   San Jose, CA   Dec 27, 2011

Everyone I worked with was very helpful and the whole process was good The laminate I bought was above my expectation and the installer was very impressed The items arrived on time and were placed in the garage which was very much appreciated. The only potential negative was that on box was water damaged but I ordered much more than I needed because I must have mis-measured. Therefore there was no problem, again The only potential negative was the water damaged box but other than that everything was excellently handled and I would recommend your service highly.
Jack B.   Sacramento, CA   Dec 27, 2011

I would buy from builddirect again. There was 2.5 damaged boxes. I ordered much more than needed because i was unsure of the quality. I am very pleased. I am a general contractor and will purchase from builddirect again.
Chris H.   Greensboro, NC   Dec 24, 2011

I LOVE MY NEW FLOORS AND EVERYONE ELSE LOVES IT AS WELL. THE FLOORS LOOK LIKE CHOCOLATE I ORDERED TOO MUCH OF A PRODUCT BECAUSE I WAS TOLD IT COULD BE USED AS SOMETHING ELSE, AND THE REPRESENTATIVE WAS KIND ENOUGH TO CREDIT ME BACK MY FULL AMOUNT. THANKS FOR THE BEAUTIFUL FLOORS AT A REASONABLE PRICE. I WILL DEFINITELY BE BUYING FROM YOU AGAIN.
Favian S.   Morrow, GA   Dec 22, 2011

my rep as always is a great pleasure to work with.
The Mat Store I.   Bellville, TX   Dec 22, 2011

No problems at all. With the exception of the pallets issue and resultant bending of the boxes during unloading, product quality appears to be excellent so far. Shipper was timely, some problems with pallets, was concerned that the laminate may have been damaged, marked bill of lading appropriately as pallets damaged. It appears the laminate was unharmed. There were no end caps offered (or perhaps manufactured) for the laminate we purchased. This caused us to have to do a work around of custom staining of end- caps. all the other laminate offerings had end caps, just not this one Lampton Peruvian Rosewood. Great prices and great value (price and quality intersection).
Steve Z.   Roanoke, TX   Dec 21, 2011

AMAZING!!! Past The entire down stairs is gorgous and we could only afford 1/3 done from 3 other bids and it is more beautiful than imaginable!! Everyone can trust your pictures 'cause they are "dead on". Thank you!!
Crystal B.   Calabasas, CA   Dec 21, 2011

i am in love with my floors! i hope it's still available next year so that i can buy more for my upstairs!! i loved being able to drive to carlisle,pa to pick it up - otherwise, i'm not sure i would have close $200 for shipping charges. that seems so high! these floors are dark with almost a gray grain to them. i love how you can see the "breaks" in the planks - it really makes it look like wood and not something you just rolled out! i will post a picture once my room is complete to share - they are gorgeous! and i can't wait do my upstairs next year with it!!! (oh, and VERY easy installation!!)
Brandi H.   Carlisle, PA   Dec 20, 2011

so far... just installed (by someone else)... anxious to see how the floor holds up over the years :) excellent Customer service, when I called. has been awesome.
Jason A.   Herriman, UT   Dec 19, 2011

Sales staff was very accomodating and fast to return phone calls and answer questions. Quality was very good, I only had a few defective pieces(no stain on long sides, so when you install pieces you can see light spots along joints) It was very helpfull to see install videos and hints on the web site.
Stan S.   El Monte, CA   Dec 19, 2011

Lots of boxes were damaged. We managed to finish our project with extra pieces but next time I won't accept so much damaged products. it took me some time to find your wearehouse in Chicago ....
Emil C.   Bedford Park, IL   Dec 16, 2011

The floors look great, and our installer said they were excellent quality and easy to work with. Only problem I had was that the materials came bound to a palette with metal bands and I didn't have bolt cutters so It was difficult to unload the palette. Great company to work with, I will certainly be recommending you to others.
Gordon K.   Austin, TX   Dec 16, 2011

Great all round service, would definately purchase from you in the future.
Mike J.   Christiansted, VI   Dec 16, 2011

Excellent service.Your associates were very helpful and knowledgeable.
Chioma N.   Carson, CA   Dec 15, 2011

I have not opened it yet. It looks good in the packaging. The product arrived quickly. I did not receive the shipping confirmation and tracking details until the day they arrived and were on the truck for drop off. It has been a positive experience and I would recommend you happily. Your products, pricing and mail experience were very positive.
Magezi M.   East Amherst, NY   Dec 15, 2011

The customer service was excellent. All representatives we spoke with were helpful and accommodating. We received our floor samples per the recommendations of the customer service representative, which helped us make a decision on our flooring. I have been absolutely thrilled with this flooring! My husband completed installation in June and it has looked beautiful since. I have a 1 1/2 year old and two large dogs and this floor has shown no wear and tear. There are no scratches from the dogs or dings from my daughter throwing her dinner fork spear-like at the floor. I am VERY satisfied with this product. Shipping was on time as schedule and with little to no issues or damage. I have recommended BuildDirect and this particular product to several people. I couldn't be happier. My overall experience with BuildDirect was excellent. The flooring I order was perfect for my needs and budget, it looks beautiful, and appears to be very durable. I've been very happy with the entire process. Thank you.
Lindsay H.   Newport News, VA   Dec 12, 2011

I didn't really deal with customer service, other than at the warehouse, which were very helpful. Can't really say much about shipping as I picked up product at the warehouse, however, the product was provided at the warehouse in excellent condition. I would definitely recommend BuildDirect to others. Nowhere else could I find such a good product for such an excellent value.
Aaron W.   Morrow, GA   Dec 11, 2011

We were very happy with the purchase from start to finish. Thank you! We are very pleased with our purchase and your service.
Mary V.   Mount Pleasant, SC   Dec 11, 2011

customer service was always available when I needed someone or had a question. product quality is amazing! I have beautiful floors thanks to builddirect! I will definately purchase from here again! Thank u for all your help.
Beverly T.   Saint Cloud, FL   Dec 10, 2011

Handled everything in a timely order. Excellent laminate. It was deliver 3 days from the order date. Would buy again.
Martin I.   Crown Point, IN   Dec 09, 2011

I am still working on laying my flooring. One room is almost done and it looks fabulous! Thanks to my sales rep who assisted me on the underlay. Originally I chose the wrong style and with his expertise directed me in the right direction. So far, with about 1/3 unpacked and completed, I am very satisfied. Wished I would have done this years ago. Shipping was a concern. I ended with two shipments one from the south and one from Chicago area. Checking my e-mail advised when I should receive. Checking the shipper's tracking website did not work. Neither shipper delivered as indicated in your guidelines. No calls were made. Luckily my sister-in-law saw a truck in my driveway and stopped on the underlay. The flooring was left outside in my driveway away from my garage. No prior call. I had to carry 45 bundles into the garage in the dark. I have shared your company with my son and daughter-in-law, which they purchased and just finished their living room (beautiful!), looks very elegant. Shared with my brother (owns a cedar home with wrap-around deck). He indicated he will be checking out your website for his home. Shared with my co-workers. They are excited to see my results before they purchase. The only concern I have is the shipping. Which my rep was very helpful and explained being contracted out. I truly understand you may not have control after a product leave your facility. The shipping company sub-contracted out. A grapevine affect. Overall you have the beat selection of products, awesome samples, great prices, which helps in this days economy to maintain/upkeep a home. Thank you! I will be back to revise other bedrooms and possibly my living room. I will send photo's once all is complete - you will see how excited and happy I am for this change! Thank you again!
Constance L P.   Saint Leonard, MD   Dec 08, 2011

We have not installed our product yet, But we have taken pieces out of the boxes and looked at them and fit them together to try them out. The pieces are beautiful, quality made and fit together well. We are very excited to have found the American Cherry color as it will help to carry the theme of our main living space into the downstairs area of our home in a practical and beautiful way. I was also surprised to find 12mm laminate flooring at the price I found at BuildDirect! Kudos to you for providing a great product at a great price!
Carol E.   Southbury, CT   Dec 08, 2011

Several of the boxes had substantial damage and could not be used, they should not have been sent or even taken off the delivery truck Other than the shipping experience everything was good.
Shawn P.   Haverford, PA   Dec 08, 2011

Time will tell. Very accommodating to my delivery time frame requirements
Eric T.   Lawrenceville, GA   Dec 07, 2011

My overall experience was great. Low cost and high quality is what I was looking for and that's exactly what I got. I would like to see you supply shim material for the trim pieces. I had some problems getting them just right.
David M.   Media, PA   Dec 07, 2011

everything was good here. Love the product, EXCEPT we had some boards that were chipped in the boxes, so that was the only issue we had, was the product being protected properly in the boxes. yes, everything came in great. I have already told 3 people who have seen our floor, and I have directed them to your website, and they have ordered, ITS ALL GOOD, and the product looks great.
Cindy B.   Thunder Bay, ON   Dec 07, 2011

BuildDirect was quick and the customer service was excellent. I will highly recommend this company to anyone and plan to use them again when we install the rest of the wood throughout our house! Great quality, great service. Price can not be beat! We shopped around trying to see if anyone could beat the price and most sales people looked at us like we had ten eyes when we said how cheap we got the floors.
Angel L.   Saint Petersburg, FL   Dec 06, 2011

customer service was very helpful and knew the product and how to install it. It seems some flaws were found in the final inspection process as they had red spray paint on the defect. It must have passed their acceptance criteria. For the most part I did not have a problem with this as I was able to use these in end cuts etc. Great company to deal with. Well done. The Toklo product is fantastic. easy to install, looks great. The most difficult part was laying the underlayment foam pad. After that it went very smoothly and simply. I am very happy with the product and the cost was very reasonable including delivery with other products on the market.
Robert K.   Clarkston, MI   Dec 06, 2011

Will know more once installed. Did not know that delivery was to curb and that to the building was extra. That should be made more clear at time of purchase. Customer service was great and helpful. Product price was great. Shipping expensive and delivery to the curb unpleasant.
Luis M.   Philadelphia, PA   Dec 05, 2011

Product looks great, but we have not put in down yet as we are doing some other work in the house first. We don't foresee any faults with the hardwood. Your staff that we have contacted over the phone and through email have been very helpful. They made the contact with your company very pleasant.
Kathy W.   Grande Prairie, AB   Dec 03, 2011

excellent product at the right price...I will use you again!
Rudy S.   Gainesville, FL   Dec 03, 2011

Yes, both me and my wife called several times before the purchase in order to get as much detailed info as possible. Everything from the baseboards to the plastic underlayment to the actual cherry flooring seemed to of very high quality; just what we expected when we ordered from you. Very pleased. Everything was received when promised. The freight company was outstanding and provided me additional help getting the wood flooring to a safe and dry place...excellent. It was a very good experience and I will share your name with friends should they need products that you can supply. It was all good!
Deb S.   Westlake, OH   Dec 02, 2011

Great service. Product delivered in only 3 days. Too early to tell but the floors look teriffic. Very polite driver who set the product down in our carport so it was easy for us to carry into the house. We were able to book the order within a few minutes because you sent us samples and we were able to make our decision before making the call to order.
David M.   Zephyrhills, FL   Dec 01, 2011

I am a repeat customer, because of your excellent service and great prices. Thanks. Well organized sales staff, great prices, prompt shipping, the very first place I check when I am buying building materials.
Colin T.   Renton, WA   Nov 30, 2011

my rep was very helpful, not to mention patient. I asked for several quotes before settling on the Toklo Driftwood laminate. The quality is excellent; only one chipped board so far after two rooms. Once we got the hang of it, the installation went very smoothly. I would definitely recommend your store to any customer looking for a good product and great customer service. Four days from placement of order.
Claudia H.   Point Arena, CA   Nov 29, 2011

The reducer wasn't included on the delivery truck so I sent an email that evening and my rep contacted me within MINUTES and told me it would be delivered via UPS the following week...which it was. Looks beautiful so far! The driver was able to set it in my garage for me, which I was greatful for. I'm glad I found you. Not a lot of people in my area have heard about you but I will spread the word! :)
Sharon H.   Atchison, KS   Nov 26, 2011

Customer Service was Congenial, helpful, patient, not pushy greedy to make a sale,but upstanding good service. Delivery was timely, but the return pick-up was inaccurate and untimely. It was a pleasure doing business with you. I got the price I could afford and quality material anyway.
Janette C.   El Cajon, CA   Nov 26, 2011

The helpful service and prompt delivery were appreciated.
Edward R.   Tahoe City, CA   Nov 26, 2011

Customer service is second to none! Very fast and friendly response. Kept us in the loop on the order process, the delivery and follow-up. I am very impressed with the people at Build Direct. The flooring looks fabulous, we love it! We will absolutely buy from Build Direct again! Our rep was great to work with. The fact that he is in my hometown of Vancouver made me feel like I was working with an old friend! he was always available, either by email or phone. Thank you for your great service!!
Ilse F.   Weatherford, TX   Nov 26, 2011

Had some shipping damage and the customner service handled it and replaced boxes. Tile looks great. Laminate is going in nicely and looks fantastic. The tile arrived on time and to the right place. The laminate had damage and then the replacements were sent to the wrong house initially. Love Builddirect. Best prices around.
Sean E.   Du Bois, PA   Nov 26, 2011

All employees were very helpful and knowledgable. Excellent flooring for a fraction of the price at retail stores: Home Depot & Lowes, etc. Product was delivered promptly and undamaged. I'm in the process of deciding which type of laminate flooring would best compliment our master bedroom; and, will purchase product from your company. I will be sending pictures of our family room to add to other pictures. When I had purchased our flooring, there were no pics to look at in terms of how the room would look like. We'll send pics to illustrate this for possible potential customers.
Thomas F Bresnahan J.   Upper Holland, PA   Nov 25, 2011

the molding part of the order was damaged on arrival and your customer service people quickly took care of the issue and shipped replacements. We have not installed the product yet but are letting it acclimate to the environment it is going into. Product arrived in a timely manner.
Douglas D.   San Jose, CA   Nov 25, 2011

the molding part of the order was damaged on arrival and your customer service people quickly took care of the issue and shipped replacements. We have not installed the product yet but are letting it acclimate to the environment it is going into. Product arrived in a timely manner.
Yako K.   Lithonia, GA   Nov 25, 2011

Everything went smooth. Thanks
David M.   New Albany, OH   Nov 24, 2011

it was fabulous we were totally pleased with it.shiping was perfect. we would highly recommend it. we were very pleased with everything. Thank you
Eugene B.   Largo, FL   Nov 23, 2011

everything went well thanks
Tim M.   Huntsville, AL   Nov 22, 2011

It was a very smooth experience from start to finish Thank You.....
Alfonso M.   Bedford Park, IL   Nov 20, 2011

We have had alot of compliments on how the floor looks!
Gary B.   South New Berlin, NY   Nov 20, 2011

Rep called to follow up. About 15-20 boards were damaged. Shipping was real nice. Straight to my garage.
Robert M.   Canton, OH   Nov 19, 2011

everything from receiving samples, talking to a sales rep, ordering and the delivery were exceptional. I would recommend this company to everyone. great experience- never ordered anything this big or costly from the internet and I was so pleased-
Ronald A.   Richboro, PA   Nov 18, 2011

Well Guys there is not that much to say when you get quality service. VERY PROFESSIONAL CUSTOMER SERVICE. YOU'LL REALLY KNOW WHAT YOUR SELLING. GOOD JOB. BEAUTIFUL PRODUCT, VERY EASY TO INSTALL. LOOKS GREAT, EASY TO MAINTAIN. SHIPPER WAS A VERY NICE INDIVIDUAL. REALLY APPRECIATE HIM. THE ONLY THING I CAN SAY IS THAT I HAVE YOU ON MY NUMBER DIAL KEY FOR FLOORING GOODS. EXCELLENT PRICES AND QUALITY PRODUCTS. GOOD JOB!!!!!!!LOVE IT..............
Mario P.   Athens, GA   Nov 18, 2011

Everything went very smoothly, highly recommend.
Jessica F.   Fairport, NY   Nov 17, 2011

Very prompt responses and follow-ups, and your provision of free samples helped seal the deal. Great product, looks good and feels sturdy. Shipping was quick, the product arrived in excellent condition, and the delivery man was friendly. The cost was a bit higher than expected, though.
A J S.   Hopkins, MN   Nov 17, 2011

Your Rep was very helpful in getting the order shipped the way I needed it. Great
Barry D.   Dickson, TN   Nov 16, 2011

We had a hard time with the locking system staying together at the beginning and ending of the room. It looks great, but we had to be creative in order to keep the first and last rows to stay together. We love the look of the finished floor!
Troy J.   Centralia, IL   Nov 16, 2011

Customer Service was really excellent. Ordering was easy, customer service representative were also really easy to reach with questions! I had a great experience! Amazing quality! The order arrived even earlier than scheduled! Great experience as well! Will recommend BuildDirect to anyone!
Kalina G.   Pocasset, MA   Nov 16, 2011

I had an overall positive experience but I think the reps call to often.
Eva R.   Little Egg Harbor Township, NJ   Nov 16, 2011

It's all about customer service as far as I am concerned, yours was excellent at every step. I normally go to Lowes to buy flooring, but was impressed with your product description (it did measure up to what was stated) so I purchased thru you. I was not disappointed. Your tracking system for ABF was the best I have ever seen I would like to thank my rep for all his help. I was 3 boards short to complete the project and he went out of his way to get me an additional box, keeping me informed at all times. That is what customer service is all about. I will recommend your company to friends and will use you again as well. Great job.
Roger S.   Clifton, NJ   Nov 16, 2011

My rep was great! Price was a bit tough. Added like 20% to the actual cost. Great experience Love that I can talk to a sales person who can help me out.
Filip H.   Castle Rock, CO   Nov 14, 2011

Shipping was super fast, but material showed up with some of the banding snapped and pallet busted. It was left in this state. If I didn't block up the pallet, the boxes of flooring would have continued to sit with a bend in them. Loved the selection, price, service, speed in shipping. We haven't unpacked and installed the flooring yet so I can't comment on quality as of yet. Only issue so far was the state the material arrived in.
Steve M.   Centerville, OH   Nov 11, 2011

I was completely satisfied with my purchase from BuildDirect. The fact that you sent free samples got me started, and then every step of my interaction with your company was easier/better than I expected. I used to manage a lumber yard, and I only wish I could say my customers were always treated so well!
Karen D.   Leavenworth, WA   Nov 11, 2011

Fantastic. The agent I spoke with understood my time frame, and did a great job of having my order arrive exactly when we were ready for it. Product is excellent. This is my second order of the same product. Quick, great service, helpful drivers. I now have the American Cherry laminate flooring in two of my houses, it looks great. Color was consistant throughout both of our orders, none were damaged, as previous reviews mention.
Connie B.   Upper Saddle River, NJ   Nov 09, 2011

two cases were damaged on the edges, I am guessing from a forklift type of thing All in all very good, no complaints and product looks awesome. Warehouse damage noted above Again, just the warehouse damage issue. Overall a great product
Christopher W.   Carlisle, PA   Nov 09, 2011

Product quality is OUTSTANDING! I did a lot of research on laminate and shopped at many flooring stores. Nothing could compare to BuildDirect's quality flooring as well as prices! By far one of the best laminates I've seen. Experience was nothing but wonderful and I would not hesitate to purchase products again. Excellent service and merchandise!
Dakota A.   Palm Desert, CA   Nov 08, 2011

the click floor was a pleasure to work with, very nice. the hard wood floor is going down today. looks good
Mike M.   Freeport, NY   Nov 08, 2011

Customer Service was very helpful. Product is very good so far, delivered as expected. i like your products and you make it easy to purchase
Jimmy P.   Toney, AL   Nov 06, 2011

Everything was as advertised. Professional staff was a pleasure to do business with. I will recommend your company to anyone in need of your products. Thank you.
Larry F.   Davenport, FL   Nov 06, 2011

good quality.very good customer service.we are totally satisfied with materials.
Seema G.   Cumming, GA   Nov 06, 2011

We absolutely love the flooring. It looks great. The test will be how good does it look in 5 years. Overall, we like the quality and would buy it again. It looks much nicer and fits much better than the high end Armstrong floor we ripped up. I picked it up myself from your warehouse location. Shipping was a little steep price wise. I will definitely buy from BuildDirect again. Only wish you carried sheet metal roofing and siding.
Richard M.   Carlisle, PA   Nov 06, 2011

Your agents were very helpful walking us thru the selection process & with ordering. We will definitely order from you in the future.
Steve B.   Novato, CA   Nov 05, 2011

I loved the flooring we received . I have installed many brands of laminate and hardwood flooring in my 12 years of working in the professional construction field and this product was by far the easiest one to install. There were no gaps or separating of the pieces. They locked together in a nice tight fit and did not separate at all. Everyone who sees the flooring loves it, I would definitely use this again. Buying from your online site was easy and I was very impressed with how quickly the samples came for us to see. I will use this site again in the future for flooring purchases. BuildDirect was a great company to deal with, customer service was very helpful, cost of product was great, and after using many different brands of laminate and hardwood flooring,the brand I bought from BuildDirect was the best product I have used in my 12 years in the professional home construction field.
Stacie L.   Ballston Spa, NY   Nov 04, 2011

You completed everything that you had advertised. The product is beautiful and connects together easily. I can't wait to show all of my friends and family. They contacted me directly, and had a great personal touch to their service. Thank you for addressing my concerns and replacing the damaged material in a prompt fashion. Your customer service and shipping compliment your business.
Noah M.   Soulsbyville, CA   Nov 04, 2011

Follow-up was very good, particularly from my rep. I picked up the product. Overall , very good to excellent experience. I've installed the floor and it's beautiful. I'm pretty much a DIYer, but this is my first experience with laminate flooring. We plan to redo our first floor with one of your products-but next year.
Philip S.   Bedford Park, IL   Nov 03, 2011

Customer Service was good. Very responsive and website was easy. Great product. I was pleasantly surprised. No problems at all. Great AWESOME! I will never go to the big box stores again. The shipping company was terrific. Everything arrived in one piece and the delivered when they said they would.
Wesley B.   Mason, OH   Nov 03, 2011

I was just thinking about ordering your product but I couldn't make the decision. Then one of your reps called me and helped me make my decision. I received some flooring with marks, dents, scratches and dings but nothing serious, over all I'm very satisfied with your product. You guys are awesome. I would definitely buy from builddirect again. And I'm already telling all my friends about you guys. Keep up the good work!!!
John P.   Houston, TX   Nov 01, 2011

Well pleased with product and entire ordering and delivery service. Will be ordering from BuildDirect again. Thank you.
Brock H.   Horseshoe Bend, AR   Oct 30, 2011

Very good experience talking to customer service and they were very prompt and returning phone calls and emails. Every plank in the box was dirty with factory dust. I chose to pick up my order at the Atlanta warehouse. It turned out to be a real hassle. My order wasn't ready and I had to leave and go back. Hard to find the office too. However, the guy that loaded our truck was SUPER! and very nice and professional. Pay the freight fee instead of picking up order. All in all the experience was ok, I will shop BuildDirect again and but next time have my order delivered.
Mike P.   Morrow, GA   Oct 30, 2011

Customer Service was very knowledgable.Shipping was too expensive.... picked it up myself. There were some blemished product... sales person was very helpful... Good pricing.... responsive salesperson
Don L.   Carlisle, PA   Oct 27, 2011

Quick to correct shipping problem I encountered. It looks amazing. Lumber Liquidators, Lowes, and Home Depot had nothing that even came close to the quality and price that BuildDirect offered.
Ryan P.   Kokomo, IN   Oct 27, 2011

my sales rep helped us since day one and his service has been amazing. My wife and I do a lot of remodeling and so we were attracted to BuildDirect because of the prices, but he has really made us love BuildDirect. One of the boxes did arrive damaged but that wasn't a problem because our rep replaced those immediately. product is Excellent- looked even better than it did in the picture or even the sample that was sent to us. Arrived on time. One of the boxes was damaged but it was replaced so no worries. The only problem was the delivery man who had a hard time pulling into the parking lot and then had a difficult time pulling his crane into the building. But he's a third party shipping service. We appreciate how quickly you sent us our samples and our order. The level of service is impeccable. Thank you.
Michael S.   Santa Maria, CA   Oct 27, 2011

We love our new floor... we've had lots of compliments on it already!!!! Thanks for getting it here in a timely fashion. We were disappointed that the installation kit wasn't with the flooring when it arrived... the kit arrived quite a few days later and we had already installed the flooring, so we actually never used the kit.
Marlene B.   Leon, IA   Oct 26, 2011

I really did not except to have the outstanding service that we received. Buying things online or over the phone normally doesn't go well but your company has changed my mind. My floor looks better than we could ever expect. Really easy to work with. It didn't take as long as we thought it would to lay over 1900 sqf. The quality was above anything we could imagine.
Chrystal S.   Magdalena, NM   Oct 25, 2011

I have given your name to a number of friends.
Helen S.   Long Beach, NY   Oct 25, 2011

only one person was on the delivery of the flooring and I had to help him load/unload the flooring. that is a two person job in my opinion. the bamboo pinot noir flooring looks amazing!! really amazing!
Jennifer H.   Tallahassee, FL   Oct 25, 2011

Will definately shop with you again... hopefuly soon! A little skeptical shopping online for our first wood floor purchase. But,it was a positive experience. The quality was above Expectations and exactly what we were hoping for!
Peg V.   Orlando, FL   Oct 24, 2011

my rep is very knowledgable and friendly. Eager to make things happen. What is good is EXCELLENT, but there are too many flaws. Out of 100 boxes opend so far, only two boxes have been perfect. Many boards have blisters, depressions( dents) or edge/corner damage. A lot of boards have had burnish marks or dull finish down one side of board. I just went through 6 boxes and it yielded 43 usable boards. Eleven of the boards had no trail edge and six of them were in one box. Took longer to arrive than it should have. Two of three pallets were destroyed and boxes were tumbled. There's no question this product has the potential to be EXCELLENT, but Quality Control is terrible. I'll open a box and the first boards are clean, dust-free and perfect. Further down you find trash between boards causing dents in top surface, or broken corners on otherwise protected boards. I've been taking the time to examine every board, mark the flaws, photograph them, download, label and E-mail the pictures to your staff. Very time consuming. What is down is beautiful, but screening for all of the defects has really cost me, time-wise. Probably would not do it again. Your staff has been great. Product has great potential, but simply too labor-intensive sorting out all of the flaws. Even with the ability to use some portions of some boards, the constant sorting to find something to fit takes way longer than cutting a good board to finish a row and using the other end to start the next row. Even though all of the damaged wood will be replaced for me, I still have to lug all the replacement boxes into the house . . . AGAIN.
Larry P.   Moncks Corner, SC   Oct 24, 2011

I was very pleased with you operation. My only complaint is one box of flooring the end was damaged and I had to use that box in a closet since the ends wouldn't clip together normally. Other than that your company is great to work with. Thanks. I was ammazed how fast I recieved the product.
Dan C.   North Andover, MA   Oct 23, 2011

I was told how much sq feet i would need -- it was too much! One carton was damaged. Otherwise, things were okay
Linda C.   Hemlock, NY   Oct 22, 2011

I received shipment as agreed,the pallet had 57 box's.The top 2 layers in good shape then in the middle of pallet there was 13 box's that had been opened with damaged laminate.I used most of the damaged pieces.I will be short 3 box's,it would be nice if you shipped me free of charge 3 box's.I expected some damage but not a third of the shipment.
Dave H.   Paris, MO   Oct 22, 2011

I'm very please with the products and the expedite of it.Shipping was very fast only a little expensive, the second time, I think as already customer, the shipping could have been less expensive. Very positive,I'll recommended it.
Maria Lourdes N.   Strongsville, OH   Oct 21, 2011

In every box one or two pieces of the product have production defects. These defects are not in the shape but on the surface texture of the laminate. Interestingly every boxes have one or two of these so I think defective units are placed each boxes on purpose.
Yavuz U.   North Arlington, NJ   Oct 19, 2011

Products look great, fit & finish. Shipping could be better - should equip with a hilo to help bring the heavy skid to inside the garrage.
Vu H.   Lake Ronkonkoma, NY   Oct 18, 2011

some damaged flooring
Clyde B.   East Stroudsburg, PA   Oct 15, 2011

It was great! The product was very high quality, and staff more than helpful.
Candace D.   Spirit River, AB   Oct 15, 2011

It looks great and installed easily but we'll have to wait to see how it holds up. Trim shipment went out on FedEx with only a name and zip code, and no street address so deliver was delayed till I called FedEx
Bernard N.   Stuart, FL   Oct 14, 2011

Actually we picked up the flooring from the nearest warehouse. Very nice, efficient, friendly customer service!
Victorina A.   Garland, TX   Oct 14, 2011

Overall great experience. Great quality product and product was delivered within a week of purchase.
Georgiana V.   Espanola, NM   Oct 13, 2011

Customer service is excellent , all samples are free so that I can choose the product that I like. Toklo Laminate makes my house look very nice. I smile every time I walk and feel the floor and the look of it. Shipping service is excellent, whole pallet 1600 pounds Laminate delivered to my garage, very satified , will buy more from BuildDirect I will let my friends know about your website because your excellent service. I will give you a 5 star rating of service and product you sell
Billy L.   Temple City, CA   Oct 12, 2011

my sales rep was wonderful to work with and very helpful. This was our first time ever ordering flooring and it went very smooth. It seems to be good quality..... only time will tell though. Shipping went very smoothly. I was surprised how quickly we received the product. I would suggest sending a notice when items ship separately. There was a bit of confusion here. Our experience with BuildDirect went better then I had ever expected. Not only will we use you again, we will let people know how wonderful it was to work with you. I only have one suggestion. We were never notified that our flooring and padding were shipped separate from our trim pieces. My suggestion would be to note that in an invoice or shipping statement so we wouldn't have to call and find this out. (Since deliveries are on different days) On the plus... I can't rave enough about my rep. He was so helpful and even when I would call with "stupid" questions he was able to walk me through everything I needed and I felt confident in my purchase and that I had all the information I needed to buy my flooring.
John H.   Polo, IL   Oct 12, 2011

Floor looks good.
Dustin P.   Indiana, PA   Oct 11, 2011

great service, very helpfull Installed several laminate floors and this one went very well, a few pieces were warped. Cut into half pieces for other spots. All in all a very nice floor to work with. this was fast, within 5-6 days from time of order. above says it all, great service , great product , great price , what is there not to like.
Kevin G.   Depew, NY   Oct 11, 2011

We have dealt with many people in our new home building process and your company has by far been the best to do business with. You do not know how refreshing it was to be treated with respect and honesty! I will definitely do business with your company again! Thank you so much for all your hard work and efforts! I give you all a "Huge" standing ovation!!!! If I lived close I would bake you all cookies!!!
Jane V.   Jackson, OH   Oct 11, 2011

My wife and I are very happy with our purchase, the floors looks better than what I though it would. I would recommend your company to my family and friends. The products is of good quality and your sales consults are right with you from the beginning to end. My daughter liked the floors so much that she is thinking getting it from BuildDirect. Thank you for your great service!
Roberto P.   Bronx, NY   Oct 10, 2011

The order tracker said the flooring was supposed to arrive on a wednesday and I didn't receive it until Friday. Even though the carrier in Billings had it on Tuesday. Had I known the shipper was going to sit on it for three days I would have saved myself 40 bucks an picked the stuff up in Billings. Also they set me back a full week as I had to return to work. Several of the boxes were ripped open resulting in about 12 pieces of flooring being scratched or chipped. Luckily I was able to cut most of the bad parts off and use them as end pieces. I don't know if this was a shipping issue or a packaging issue.
Bradley V.   Roundup, MT   Oct 08, 2011

Customer service was very helpful and helped me get the right amount of flooring for our needs. The Corn Field color was exactly what I was looking for and it is beautiful in our basement. It was not that easy to install, however. I had hired a pro and we still had to call the company for advice on how to get it started. In the end the pro had to do it backwards from what they said. Also, the planks do NOT fit together as easily as they make it seem. My installer had to use a mallet on each plank to make sure he got a tight fit. Also, while the finish is supposed to be tough, it still can scratch. Within a couple of weeks I had scratches near our door. Luckily we could cover most of them with a rug. I was just hoping for a REALLY tough finish. Not even sure what caused the scratches so now I am paranoid about anything that goes on in our family room. Overall, I love the floor. I had looked at all local stores and dozens of online sites trying to find just the right color/style of floor for a price I could be happy with. BuildDirect offered a nice product in a gorgeous color and a price I could really be happy about. Thanks BuildDirect. I will definitely use you again when I put flooring elsewhere in my home.
Laura C.   Arden, NC   Oct 06, 2011

I was very happy to see that when I had switched from delivery to pick-up, the customer service representative was quick to credit the difference. Beautiful floors, no damaged boards. A few boards did not appear to be perfectly straight (moderately bowed in the center) but these were rare and often still useable as end pieces. During the order process it was not clear that it was possible to pick-up the delivery at the shipper's warehouse, which is both cheaper and, in my case, more convenient. The website does not account for overlap when suggesting the number of rolls to order for the moisture block. I had to purchase another role from a local store because I did not have enough once the 8" overlap was accounted for.
Travis R.   Renton, WA   Oct 06, 2011

First there was a delay in my shipment of flooring due to a mix-up in inventory quantities. The original order was to be shipped from Georgia. When it did not arrive nor did I receive a call scheduling a delivery, I contacted my sales associate at BuildDirect. Apparently, the inventory was not available in Georgia and the order had to be transferred to the Pennsylvania warehouse. BuildDirect's internal systems were unable to identify this problem and it took me as the customer to contact BuildDirect. Once I did receive my order, the Pennsylvania warehouse made an error in that I was shipped a duplicate order of >1400 square feet of flooring. Although it did not cost me anything, I did have to store the product in my garage until the freight company picked up the pallets. The sales associate that assisted me was excellent despite the hiccups experienced with the inventory problems and the duplicate order delivery.
Margaret F.   Plaquemine, LA   Oct 05, 2011

very easy to order. the staff was knowledgeable. i have found only three pieces damaged so far but not damaged to where i cant put them some where. it arrived on time without delay. i will be ordering any flooring needs from build direct in the future. the sales people were courteous and knowledgeable, i couldn't be happier with my purchase. Its going together perfect and looks great.
Stephen G.   Asheboro, NC   Oct 04, 2011

I live very close to a nationally known discount lumber company and I thought I was going to buy from them - that was until I saw BuildDirect. Your selection,pricing and quality was far better. I can't wait to do more projects!
Linda D.   Audubon, PA   Oct 04, 2011

I will definitely shop here again.
Guillermo C.   Carson, CA   Oct 04, 2011

The trucking company was not helpful at all-had no answers. I love my new floor-its looks great
Tracy S.   Nutley, NJ   Oct 03, 2011

Great quality product. Very pleased.
Megan J.   Carthage, TX   Oct 02, 2011

Product looks great in my house!
Pamela W.   Phoenix, AZ   Sep 29, 2011

my rep was awesome, very helpful and answered all my questions. Great flooring at great price. Good communication.
Jason M.   Seabrook, TX   Sep 29, 2011

It seems to be very good quality per the guy who layed it in our house. shipping was fast and no damages. I really liked how you get the 5 free samples for free and that the get to you super fast!
Leslie T.   Smithville, TN   Sep 27, 2011

Great communication, very easy transaction and follow up. Beautiful product. I am very happy with my purchase!
Elena T.   Huntington, CA   Sep 26, 2011

the service was great. product quality seems very good. better than others. shipping worked out pretty well. no issues. the distressed pecan looks great so far. i'm not completely done getting it installed yet in my home but it will all be done soon. i still have to order my accessories like the t-moldings and reducers and such. but other than that it looks great! i would order from build direct again! : )
Lindsey R.   Fairfield, CA   Sep 26, 2011

I had been given great customer service when ordering my floor. I don't know yet about the quality because I have not opened the packages or installed the floor yet. You can ask me in about 6 weeks and I'll let you know. arrived sooner than I expected.
Peter C.   Vancouver, BC   Sep 26, 2011

I never had to contact customer service for any issues but my order was promptly delivered as expected. The Toklo 15mm AC4 floor is one of the strongest I evaluated. So far it is handling well, it has only scratched in a couple of places due to heavy furniture being moved on it (by painters). My driveway is not flat so the flooring had to be delivered on the road. It's understandable since they used an electric lift but a slight surprise... especially since I needed to move the 75 boxes into my home after. The truck arrived with only 1 person so I had to help get the pallet off of the truck. Everything went well. I really appreciate the 30 day money back promise - I *almost* had to use it due to some personal changes. I'm very glad I didn't and enjoy the flooring so far. One of my coworkers referred me.
Chris S.   Kennesaw, GA   Sep 25, 2011

So far so good. Nice looking flooring, reasonable price for 12mm laminate flooring. Looking to buy baseboards, moldings, trims, and stair noses when we decide to paint :)
Tiffany M.   Carson, CA   Sep 24, 2011

I would not recommend their product to anyone due to quality control problems, but I would still recommend BuildDirect for their prompt handling of the original shipment and replacement shipment. I appreciate BuildDirect quick response to email, and their prompt shipping of samples and product. I would definitely recommend them.
Mary W.   Stockton, CA   Sep 24, 2011

my customer service rep gave me a lot of useful hints and really helped out a great deal. He also gave me instructions on what to do if any pieces were damaged. We've come across several pieces with a chipped locking system, but we've been using them for ends and awkward corners. I know that if I have too many problem pieces, I can get replacements, so I'm not too worried about it. It does require care when laying out, but I don't really think that's particularly unusual. I'm gratified that the crayon came right off (got a two-year-old!) and it's weathered a number of hard whacks already with no damage.Shipping was kind of dumped-and-ran, and I had to do a lot of the lifting and carrying in myself. But the pallet looked like it was properly wrapped, and delivery was prompt. I've heard some people on the website claiming that the instructions say you can just "click-drop" it into place and then complaining when it takes damage. You can't just "click-drop" it into place. You need the spacers, you need the tapping block, you don't have to be anywhere near an expert but you do need enough common sense to understand what a 'floating floor' is and *why* it works. Very positive experience. I would buy again.
Joy N.   Baltic, CT   Sep 24, 2011

When damaged material arrived my rep quickly sent replacement boxes First, this is not our first laminate installation having previously installed other brands in about on fouth of the time per square foot. Toklo did not meet our expectations. Despite your advetisement of "Drop and Lock" the flooring went down very hard. Many pieces were bowed so that you had to spring the board in order for the joints to lock. Of the 50 boxes we installed I would say that only 2 or 3 actually dropped and locked as advertised. We fought with the rememainder one board at a time to get a good fit. The product in every box was filthy with manufacturing dust, and the boxes were were so poor that you could barely pick up a box without worrying that it would come apart and spill its's contents. With more attention to quality control at the factory this could be a great product but sadly the quality is so inconsistent that it has resulted in a poor product. The only reason I am giving it a fair rating is after all the work to install it it the final outcome looks fine. In hindsight a hardwood floor would have been much easier to install. The flooring came on time but many boxes were damaged. Initially we thought only 2 boxes were damaged and requested replacements for those. However as we proceeded with the installation many boxes had damaged edges with broken joints. Time contraints negated us sending it back so we made the most of it and laid the floor as best we could. Again,customer service was very good.
Krystal C.   Monkton Ridge, VT   Sep 24, 2011

I loved working with my rep. He was very informative and quick to respond. I emailed in a question and he was calling me before I had a chance to close the computer. Product quality was less than desired. The floors are beautiful, but after 1 day on the floor they have already warped. A cup of water fell off the table and I cleaned it up immediately, but I must not have been quick enough because the edge of the board soaked it up and warped. I can't imagine what the floors will look like after 5 or 10 years if they don't even last 1 day. shipping was quick and everything was in good condition
Amy M.   Fuquay Varina, NC   Sep 24, 2011

Although my shipment was delayed, your customer service representative did an excellent job in keeping me posted on the status as well as helping me in getting my floor. The complaint I have is that I was not informed of the delay until making the inquiry myself.
Sabina P.   Warrington, PA   Sep 23, 2011

Great service and communication from Build Direct. The floor looks awesome. Not sure how it will wear as I had a few planks chip off a small piece of the top layer while installing. It's very easy to do especially dropping hard sharp objects on it (such as pliers). So not a worry free floor but it does look fantastic. Just hope it'll wear OK. Fast shipping (arranged a pick up). Quickly resolved all the logistics issues with a phone call or two. Great customer service.
Alexander P.   Carson, CA   Sep 22, 2011

I was pleased with BuildDirect's quick service, documentation, and my sales reps help. I have recommended BuilDirect to friends and neighbors. The materials were of good quality and easy to install.
Robert T.   San Diego, CA   Sep 22, 2011

There are several videos on Youtube produced by BuildDirect that give good tips and show it being installed right to left as well. The flooring looks nice once installed, however it does sound like laminate when walked on even with the soundchoice underlayment.
Virginia D.   Ketchikan, AK   Sep 21, 2011

Overall I had a good experience with BuildDirect. I was only disappointed with the promises of a quicker delivery. I ordered my floors in April and did not receive them until early September. That wouldn't have been a problem if I was told that's when I would receive the floors. But I was told mid June, then July, then August, and finally they arrived in Sept. It was very frustrating! I had workers lined up each time only to have to cancel. I am very happy with the quality for the price of the floors. These are the nicest looking laminate floors I have been able to find...the price is amazing too. I hope they will last as well. I paid $500 to have my floors shipped. I was told I'd have to pick them up an hour away. After all the waiting, I was emailed that they'd be delivered to my house. That was a really big bonus to me and I'm grateful for the effort on your part to make that happen.
Crissa H.   Fontana, CA   Sep 20, 2011

4 or 5 boards had minor flaws at the bevel
Gordon B.   Jacksonville, FL   Sep 19, 2011

great! No chipping or cracking as it went together. My husband and father picked up the floor at one of the centers and they were very helpful! Quick and easy shipping, follow up is great and the product is wonderful. the flooring is beautiful exactly what we wanted. It went in great. My father and husband put it in in 2 days in a 700sq ft space. The only thing we are finding is that as they went some of the end joints want to pull away from each other. Not sure if this is due to breathing of the floor or what. But all in all we love the floor. It looks great!
Devon G.   Carlisle, PA   Sep 19, 2011

It looks just wonderful and I am glad I decided to purchase from your company. Service was excellent, on time, with no complaints.
Lydia M.   Wayne, NJ   Sep 18, 2011

You get what you pay for. I feel the product was a good deal Easy to work with. I would buy products from BuildDirect again
Scott B.   Hubbardsville, NY   Sep 16, 2011

very pleasant to deal with. have not installed it as of yet. but it looks like what we want and should be great. quick and easy. packaged very securely. everything was great. best price around. good size samples but would recommend spending the little bit of money to get two of each sample to see how they go together. samples came very quickly. customer service was great. would recommend to anyone.
Shaun R.   South Haven, MI   Sep 16, 2011

The flooring was exactly what I'd hoped, at a much better price than others I'd looked at. And the delivery was speedy and right to the door. I've told everyone where I purchased it and how happy I was with the experience. I've been talking up Build Direct since I bought it. The package tracking was a little off. It said the underpad order was still being processed when FedEx delivered it unexpectedly and said the flooring would be delivered on Wed, but when I called the shipper, they said Thursday. But it worked out fine and all was delivered before we needed it. So it worked out well. A good response to my calls.
Joseph W S.   Warren, MI   Sep 16, 2011

Excellent customer service. When I had a question, I called and get an answer right away. Also, I did a on-line chat and got an answer right away. Excellent. Much cheaper than Home Depot I went to distribution center and picked it up myself. The folks at distribution center was very nice. Over all, I am very satisfied. Since I am employeed full time and this is first time for me to work with laminate flooring, I am not completed yet. However, I am very happy.
Sam K.   Carson, CA   Sep 15, 2011

delivery was prompt and excellent. Product was in very good shape. It looks and feels great installed. When I buy again, it will be from Build Direct. The price could not be beat.
William T B.   Hendersonville, TN   Sep 15, 2011

WE PICKED THE PRODUCT UP FROM THE WAREHOUSE EXTREMELY SATISFIED, NEEDED THE FLOORING WITHIN 2 DAYS AND IT WAS AVAILABLE THE NEXT DAY!
Suzanne R.   Bedford Park, IL   Sep 12, 2011

Looks sooooo gooood. All good, from ordering to how the floors look. Thanks.
Ilia B.   Carlisle, PA   Sep 11, 2011

Attached underlayment sticks out slightly and has to be trimmed on each piece to prevent holding the pieces apart. Sales and delivery personnel were very friendly and helpful.
Bill H.   The Colony, TX   Sep 10, 2011

the sales person treated me as he would family, very polite person. THANKS. Im very pleased,im ordering more for other progects. driver helped unload and refused very politely not to take tip i offered it was a pleasent experience dealing with build direct. the truck that delivered my decking drove pass my house fourty mile plus and then brought it back fourty some mile to my house of which i think i did pay more for trucking than should have.
Ping G.   Vancouver, BC   Sep 09, 2011

Love the new flooring.
Becky B.   Terrell, TX   Sep 08, 2011

my sales rep was very knowledgeable and helpful. Fast communication response time. Chipped a little during installation. Paperwork was screwed up so the shipper held my order for payment even though I had already paid in advance. When they delivered they only had a manual lift forks so the bottom boxes and boards in them were damaged. This product needs to be sold with matching moldings/trim. I waited for a while but then went to Lowes to find something to work. The free samples and fast shipping were unbelievable. Great prices. Great customer service. Thanks, it made the decision to purchase easy!
Tyler A.   Crestwood, KY   Sep 08, 2011

I have dealt with your company on several occasions and have always been extremely satisfied. I will definately do business with you again. I have installed several laminate floors, hardwood does not work with 2 x 150 pound dogs, and this one is without doubt the best quality product I have ever installed, and it looks fantastic
Anthony J.   Williams, AZ   Sep 07, 2011

Customer service was fantastic. Shipping was very fast. Quality control was superb, only had two boards out of 40 boxes that were damaged. Installation was a breeze. I hope it is as durable as it is beautiful.
John F.   Westerville, OH   Sep 07, 2011

The flooring is very nice. The mouldings, however were warped and poor quality. When I placed the mouldings on the floor, they did not lay flat. They came up on the ends. Thank you.
Herbert F.   Southampton, NJ   Sep 04, 2011

Fabulous customer service! Our flooring was delivered within days of placing the order. Thanks! I would recommend BuildDirect to anyone looking to buy high quality flooring at a great price!
Cynthia P.   Wexford, PA   Sep 04, 2011

Excellent products and service
Edward O O.   Lexington, SC   Sep 04, 2011

Fabulous customer service! Our flooring was delivered within days of placing the order. Thanks! I would recommend BuildDirect to anyone looking to buy high quality flooring at a great price!
Susan T.   Austin, TX   Sep 02, 2011

Outstanding service, email contact, phone contact, awesome!!! Well done!
Roxana H.   Trumansburg, NY   Sep 02, 2011

Great product, no disappointments. Samples arrived quickly and we speed up the process because of that.
Hima A.   Lake Hopatcong, NJ   Sep 02, 2011

12mm laminate; good product, easy click install.great for pets.
Kevin M.   Berlin, MD   Sep 01, 2011

Outstanding customer service. The Toklo Flooring was easy to install and looks beautiful. Will have to wait and see how it wears over time. The shipping for the Toklo flooring was very good; however the underlayment did not come with the flooring as scheduled. Had to wait a week for the underlayment.
Richard A.   Austin, TX   Sep 01, 2011

I purchased this flooring for my daughter. She was thrilled and said it was easy to install and looks great.
Linda B.   Grandview, TX   Aug 31, 2011

I am very pleased with the quality of my new floor. It arrived within about two days, which was earlier than I expected. It looks beautiful and even the installers commented that it was the nicest laminate they had ever worked with.
Enid S.   Alachua, FL   Aug 27, 2011

Originally ordered lamton Classic Relief Oak. Did not recieve notice of shipment after 2 or 3 days. Called my rep and asked if my had order had shipped. He checked and said they were out of that material. Reordered Santos Mahogany. This delay caused schedule problems for me.
Robert T.   San Diego, CA   Aug 26, 2011

our customer service rep was most helpful and did his very best to make things go as well as could be. The quality is very good for the price range. HOWEVER, I was very disappointed that no mouldings were available in this product line, and I had to search everywhere, finally having to have stairnose and reducer strips custom made at a local mill. The additional cost would probably lead me to find a different product or retailer if I had to do it over again.
Mark M.   Bluffton, SC   Aug 24, 2011

my rep was friendly, professional and knowledgeable. He handled every portion of our ordering process, from initial product inquiry to delivery, with aplomb. We felt like we were important to his business. Well done! Couldn't have been better..,we will come back if we need your products in future and will (already have) refer my rep and BuildDirect to our contractors and friends & family. Two complaints - we had a few pieces that were unusable due to production run damage...though only 3-4, so it wasn't an impact. ** We were shipped flooring from 2 separate production runs (according to the lot information) and the product had noticeable differences in color and slotting. Our contractor had to separate the different lots and use them in a way that decreased the difference. Our contractor saved the day. If not, we would have had some real complaints. I thought about sending the lot back and cancelling, but I was in a time crunch. I ended up paying my contractor an extra 10% in time spent sorting and designing. Very quick. I have mentioned LOTS of positives in this survey. Again, kudos to my rep for his customer service.
Karen B.   Apex, NC   Aug 19, 2011

Product is outstanding, far and away better than similar flooring offered by the big box stores. The cost is less than half of comparable retail prices, even after the shipping expenses are included. Excellent customer experience! Thank you.
Toni K.   Betts, SD   Aug 19, 2011

replacement of broken pieces was no hassle. we don't have the floor installed yet, but if it is anything like the other Toklo product we bought 3 years ago--it will be great. had a few broken pieces on the first shipment. Some of the boxes were not loaded properly on the truck and got scratched. love, the price for a good quality product. You cannot beat the price for the quality.
Lanita M.   Ponca City, OK   Aug 18, 2011

Only glitch is that one role of underlay went missing... sounded like shipping companies fault but builddirect advised us that they would send a new role, haven't received yet, but sure it is on its way. Great price, easy ordering, fast shipping, nice to speak to a representative when ordering. Great floors, looked just like the pictures online. Would recommend to friends.
Todd D.   Riverhead, NY   Aug 15, 2011

Great experience so far.
Tisa B.   Morrow, GA   Aug 15, 2011

shipment was 2 days late but deliverd in good condition
Lucious B.   Villa Rica, GA   Aug 15, 2011

Good phone service The product was amazing. Great quality,impressive. Best value for flooring that I could find and I did hours and hours of research. Sales man rocked.
Jason M.   Phoenix, AZ   Aug 13, 2011

You guys beat Lumber Liquidators not only in price but QUALITY!...our floors look great!
Omar S.   El Paso, TX   Aug 13, 2011

Because of excellent overall service, attentive customer support, high value and the quality of the product, I will be using BuildDirect again in the future. Thanks.
Anton S.   West Palm Beach, FL   Aug 13, 2011

Everything went as planned,thanks for your help...
Bobby R.   Webster Springs, WV   Aug 13, 2011

When you can call and get a real, knowledgeable human on one ring, you have some extra confidence in this company! My highest praise is for product quality and great customer service. I would highly recommend this product and this company. I really like to buy locally, but BuildDirect was more clear about product ratings, has a better selection, and the price for the quality seems unbeatable. My interactions with the staff of BuildDirect were amazingly courteous and knowledgeable and it was so comforting to speak to real humans! Thanks
Mary Van V.   Traverse City, MI   Aug 12, 2011

Service rep was great to work with.
Sean M.   Kingston, NY   Aug 11, 2011

95% of the boards are in excellent condition, I just wish there was more of a variety in patterns and pattern placement Shipping was quick and on-time
Jason P.   Colorado Springs, CO   Aug 11, 2011

Very pleased with the product and price!!
Jill H.   Readyville, TN   Aug 11, 2011

Everything arrived very timely and there was minimal damage to a few edges from shipping. I have recommended you to everyone talking about laminate, etc.. If needed, I will be a repeat customer. You have a great web site and it was very imformative. It was also very easy to use.
Pat M.   Venice, FL   Aug 10, 2011

I was hesitant at first about ordering online, but the samples and service helped tremendously.
Ryan M.   Mooresville, NC   Aug 09, 2011

The pieces need to be tapped together with a plastic block. There was a greasy residue on a lot of the pieces and many damaged pieces. I am installing the floor now and will tally up the pieces that can not be used. some of the pieces chip easy at the edges. I am hoping that this is not a sign of inferior quality as I put almost 1300 square feet down in my basement. The pieces do not lock together as I hoped.The timing of the order to scheduled delivery was on time.
Stephen R.   Holbrook, NY   Aug 08, 2011

Some of the best customer service I have ever had. No hard sell, just everything I needed, and a good product. I would recommend this company and its products to anyone doing a flooring project - and I am telling everyone I can think of who might need this service. Very satisfied!
Joyce W.   Loch Sheldrake, NY   Aug 07, 2011

Had a problem with some corner damage & 1 missing padding. Customer Service was on top of the problem and within 2 days problem solved. Excellent Customer Service
Douglas W.   Coldspring, TX   Aug 06, 2011

Customer service was very courteous and very helpful. I have not open all the box to check the quality from my experience and what I see so far, I am confident the quality is as good as the service. Speedy shipping and very smooth delivery. Very pleasant experience
Anna T.   Blue Bell, PA   Aug 06, 2011

Very helpful a great shopping experience...the free samples really helped me make the right call on which floor to get. The product looks very nice once installed. The boards don't lock as easily as I expected so install was a bit of work if you are doing it yourself...if not then no worries. Shipping was very fast. My only real complaint is that in the install vid it showed the boards being dropped in place to lock. When I first started the install and used that method the results were not good. All the boards need to be banged together with a pry bar or tapping block and glued in some cases...especially when working with corners, moldings etc. So yeah hard to install, for a laminate floor. It took me almost five days to do three rooms and a hall....I was thinking one or two at the most. Other than the one area where I started (would not have happened if I knew I had to bang the boards together) they turned out great though and I do like the product, it does look like a wood floor not laminate and there were very few defective boards. It has been a pleasure and I will be making another purchase in a few days.
Ken U.   Carle Place, NY   Aug 05, 2011

Rather hard to install. Does require tapping and some of the boards were warped.
Pamela M.   Oklahoma City, OK   Aug 02, 2011

I was first very skeptical on buying a large order online, but there were no issues, and the order arrived on time, and as expected. It was a pleasure dealing with my sales rep. He was very courteous, and professional, and guided me through the whole process, including getting replacement stair noses that were broken during shipment to be delivered without any due delay to my project. BuildDirect will definatly be my first choice for any future purchases.
Ray E.   El Cajon, CA   Aug 02, 2011

great value line product - looks amazing! We had a great experience and your customer service reps were very responsive - and seemed to genuinely care about our customer service experience. We'd definitely do business with you again. :)
Tara S.   Nashville, TN   Aug 01, 2011

I would like to see more AC4 products in your laminate flooring.
Sharol T.   Cottonwood, AZ   Jul 30, 2011

The quality of this product is impressive. We have three children, two boys, and one girl. My boys have already put the floor to the test with their toy cars, and not to mention my son decided to move his toy box across his room. Not one scratch!! Love it!! Very easy to put together, looks beautiful, and you cannot beat the price. Very impressed!!
Tiffany R.   Harrison, AR   Jul 29, 2011

I had a few marred pieces and quite a few bowed pieces of wood. Some were unusable, but most of them I was able to get to work after I learned more about installing the flooring. The shipping driver seemed in a hurry and drove a bit radical. He knocked over my neighbors mailbox, and came within inches of doing the same to mine. When I started laying the flooring and it wasn't going down properly, I noticed that some of the pieces of wood were bowed. I emailed BuildDirect and they put me at ease. I found out that the main reason I was having a problem installing the flooring was the wall I started on was about 1/2 inch higher on the edge of the wall. Once I leveled the flooring everything was great. One of the bundles I got was labeled "Sandalwood" but it was actually a different type of wood. I contacted BuildDirect and they made things right. I get a lot of compliments on this Sandalwood flooring. Most people think it's real hard wood. Cleans up really easy and is easy to install. So far I haven't seen any scratches.
Bryan F.   Tucson, AZ   Jul 28, 2011

Picked up our product. Everything was great, except when we went to pick up the laminate flooring two boxes were damaged. We refused the pallet and had to wait for the order to be loaded on a new pallet. I apppreciate being able to pick up the product a day after we ordered.
David W.   Carlisle, PA   Jul 28, 2011

Very good quality product. Easy to install. The flooring shipped quickly to our local site, but their lift gate truck was broken. We had to pick up the flooring ourselves and bring it to our home. When we picked up the flooring, several boxes had been damaged leaving approximately one box worth of flooring unuseable.
Brian H.   Ruston, LA   Jul 28, 2011

This is the first comment that I have ever left on anything that I have purchased, but The reasoning for this comment was that everything was Excellent and have never experienced service like I received from you guys.
Ryan M.   Beaumont, TX   Jul 27, 2011

i am very pleased and will be buying more from you.
William B.   Cypress, CA   Jul 25, 2011

BuildDirect was extremely easy to work with. I was given numerous samples prior to the order all free of charge which made my decision making process very easy. The BuildDirect experience was excellent from beginning to end. I was cautious at first with ordering material from the internet but overall I am completely satisfied with my order.
Christopher Y.   Charlotte, NC   Jul 24, 2011

2 boxes damaged pieces in them. as a distributor of Green Building Products, I felt and my installer confirmed, it was an excellent product. Easy to install, little to no waste. excellent finished quality was suppose to get credit for broken pieces but never heard back.
Callie B.   Amelia City, FL   Jul 22, 2011

all good as always. my sales rep was fantastic-and we are getting ready to place our 3rd order!!
Charles L.   Mechancsbrg, PA   Jul 21, 2011

Our only comment was that the delivery truck was a semi and we live in a very rural area. The truck driver called in advance. We met him in town. A smaller delivery truck could have made the turns and hills to make the delivery. The semi was to large for the rural roads . The driver was outstanding in working with us with this issue. We were looking for a flooring exactly like what we found on your website. The color was perfect for our kitchen remodel. We are very pleased with your product. We have not installed the flooring yet.
Connie N.   Scappoose, OR   Jul 21, 2011

All the customer service staff were very helpful, and the product was shipped on time. The freight driver actually placed the product in my garage instead of just dropping it at the curb or driveway. The distressed pecan floor is absolutely beautiful. The installers were impressed with the quality of the floor and the Sound Choice underlayment. I would not, however, recommend someone try a do-it-yourself. The installers seemed to have some difficulty putting it together. My only surprise is that it is pretty noisy when you walk on it, which I suppose has much to do with the lack of good level of my subfloor.
David N.   College Station, TX   Jul 21, 2011

Our sales rep was great, friendly and gave us a coupon which won us over. Floors to your home lost our business bc they false advertised their free shipping and wanted to charge us way more for shipping when it was stated free. I would note that the pallets fell over but only a few pieces were affected.
Jade H.   Safety Harbor, FL   Jul 19, 2011

Very pleased with all the products I've purchased so far. I will continue to use you for future projects.
Penelope P.   Hawks, MI   Jul 19, 2011

Received samples from many different flooring outlets and the Lamton from Build Direct was by far the highest quality for the money. There is no doubt that when I need any future flooring needs I will purchase from Build Direct again and I will refer anyone who asks. Keep up the great work!
Linda M J.   Inverness, FL   Jul 19, 2011

Love the Floor, our rep was a great with customer service. Web Site is very user friendly. Products are really worth it, way better than what is in the stores.
Joann O.   Firestone, CO   Jul 17, 2011

A piece of our order was lost and they took care of it right away. We were very please with all of our interactions with customer service agents. The flooring looks beautiful and was very easy to install. We only found a couple of the planks with any sort of damage and it was very minor and to the ends so we use those to start and end rows. We picked up the flooring ourselves but the underlayment and the molding were delivered quickly and in excellent condition. Everyone we worked with through builddirect was helpful, very nice, and prompt to fix any issues we had. It was a very good experience. We are very satisfied and would recommend builddirect to anyone planning to put in new flooring.
Kathryn D.   Athens, GA   Jul 16, 2011

Price is very good and product appears high quality. Excellent response time on delivery.
Gloria F.   Fairhope, AL   Jul 15, 2011

The floors look great and went in easily. The customer service people were easy to deal with, and when I did need moldings re sent, they got sent out very quickly.
Mark C.   Dublin, PA   Jul 14, 2011

my sales rep has been GREAT
Tom C.   Staten Island, NY   Jul 12, 2011

Customer Service answered all my quessions on the flooring. Love the flooring, have installed it in the livingroom and it looks great, working on dining room next, then bedrooms, haven't open all boxes but, so far not to many were damaged in shipping. I was suprised how fast I recieved the flooring and the freight company was easy to work with. I shopped around and found Build Direct to be the best buy for the same 12mm laminate flooring I was looking at else where. Once you get it started it went in pretty easy, had to trim some of the underlayment that was over lapping, then it went in easy. Working with the sales personel was super, he was very helpful and returned phone calls or e-mails ASAP. I will and have told friends and family how happy I am with the service and flooring. We have 3 large dogs and so far it is standing up to there actions. I knew the darker color would show footprints but, it is easy to take care of with a dust mop, so far so good.
Joyce B.   Lakeport, CA   Jul 12, 2011

I had a very good experience with my rep from your company. All was done professionaly well, expediently and all my questions were answered. The floor arrived as promised. I found you through a search engine while looking for laminate floors and when I contacted you all went smoothly. I appreciate many sampes I received - that helped me a great deal in deciding what to order. The speed of response and professionalism of your company impressed me greatly. Keep up the good work. I have recommended your company to many of my friends and associates. I will be using you in the future.
Sanja S.   Berwyn, IL   Jul 12, 2011

Everyone stops in their tracks when they see my floor and are amazed at it's beauty. This was the best thing I have done to my home. Front door service was perfect. My orders came quick and nothing was damaged. You have a permanent customer here. You're the greatest!!
Lawanda D.   Seffner, FL   Jul 10, 2011

1- what really helped to sell you product - besides the great price! - was the quick delivery of samples. 2- what made me unsure about going with Build Direct was the after sales comments I read when people had problems with your product, they wrote that they had difficulty getting satisfactory resolution of the problem. So this was of great concern to us. 3- Our sales rep was great.
Lyane T.   Senneville, QC   Jul 08, 2011

Everything went smoothly. The man who delivered the flooring even helped us to get it into the garage.
Chris H.   Conway, AR   Jul 07, 2011

really enjoyed working with build direct and how easy the ordering was. The product looks great!
Crystal W.   Phoenix, AZ   Jul 07, 2011

We have used you for two improvement projects so far and have thoroughly enjoyed the process. You were always helpful and provided us with a great product. Other than the shipping issue, we have been completely satisfied. Keep up the good work!
Todd B.   Merrillville, IN   Jul 07, 2011

I'm a Canadian consumer, and I noticed most of the comments on your website were from Americans which frightened me because I thought I would get hit with ridiculous brokerage fees to get my floor across the border. Thankfully, the price of the floor was so agreeable, the cost of shipping wasn't a problem and I am a very satisfied customer.
Erin M.   Orleans, ON   Jul 07, 2011

customer service were responsive and attentive when I called after I had a large delivery of flooring. The boxes on the bottom of the pallet were damaged. The customer service instructed me on what to do and then sent out another shipment to replace the damaged boxes. Lots of the boards were warped and unusable. This only became apparent when laying the board, but other than that the quality was good. The initial shipment was great (delivery man was professional and polite). Except for the boxes at the bottom of the pallet, everything was in order. Well the second replacement delivery I received was via Fed Ex. Several of the boards in the shipment were damaged, but I haven't asked for more, because I think I will have enough to finish. Excellent customer service, great prices, and fast delivery make builddirect a great company to purchase from.
Johnson V.   Denton, TX   Jul 07, 2011

We have recieved many compliments on our new flooring. Customer service representive worked with us to coordinate the shipment of our floor with our schedule. The free samples provided was very helpful with choosing the right floor. I have recommended your company to family and friends.
Louis D.   New Windsor, NY   Jul 07, 2011

When I ordered my samples, the staff was very helpful and answered all my questions. The boards are very sturdy, and just gorgeous. The shipping was very fast, and the company that delivered was attentive to my needs. I live off a very narrow and curvy road, and the company provided a truck that didn't get stuck! Some boards were damaged during delivery, but I was able to use every board, since some had to be cut anyway. The price, customer service, and quality simply cannot be beat! My friend recommended you to me, and I am very happy that he did. Our project turned out great, and I couldn't be happier.
Julie P.   Shepherdsville, KY   Jul 06, 2011

Over all experience was good and product great. Only one confusion with order, I had change my order from DuoFoam to SoundChoice the better quality one but got the DuoFoam instead, so I decided to keep it. Other than that everything was good.
Winslow P.   Hialeah, FL   Jul 04, 2011

good product laminate flooring and the price is good also.
Ralph H.   Bedford Park, IL   Jul 03, 2011

Very nice to deal with. We got what we ordered when we wanted it. We love the product and the look.
Pat H.   Fairfield, ID   Jul 01, 2011

nice flooring, good value. Would buy from builddirect again.
Melanie H.   Mission, BC   Jul 01, 2011

this is the second time i have bought flooring from build direct and the product is outstanding, great price, timely delivery!!! i love it!!! the guy that delivered my flooring was so great and professional, he put the flooring in my garage and helped my disabled dad, very kind man!!! i just think it is a great product, great prices, and anytime i have a large home project i will always buy from build direct and i will also tell all my friends and family about it as well. thanks so much
Angela N.   Lees Summit, MO   Jul 01, 2011

shipping was Good. It was a excellent experience. My need for flooring will always channel through this company.
Hassan L T.   Clarksville, TN   Jul 01, 2011

my experience was excellent, shipping was on-time, very economical, beautiful floors!! I was very happy with my purchase!! And I loving my hard wood floors!! Thank you, Build Direct!!
Melvina W.   Lithonia, GA   Jun 29, 2011

BuildDirect has excellent customer support. I was able to speak with a 'real live human being' about my order before I placed it, which added a great deal of reassurance about working with an online company for such an important order.
Randall E.   Santa Barbara, CA   Jun 28, 2011

my sales rep was excellent in providing me with information and moving the process along. I am very pleased with the product.shipping was on time. From start to finish the process was very smooth and efficient. The laminate floor is so strong and scratch resistant and it looks fantastic!
Mike B.   Naples, FL   Jun 28, 2011

So far, things have been very good but I am still 2 weeks away from even starting to lay down the flooring. I'll send you pictures once I am done
Michael S.   Guffey, CO   Jun 27, 2011

Excellent Excellent quality. Had only a handful of boards that couldn't be used out of 800sq feet Great experience with the company. I am willing to purchase again. My husband and I are considered advanced beginners in home improvements. We installed 800 sq feet of the Lamton 12mm distressed pecan laminate flooring. We were impressed with the quality of the product. It was fairly painless to install. Having all the correct tools makes the job even easier. We used our table saw, miter saw, jigsaw, floor install kit. The planks snapped together easily but some corners/angles were tricky to cut and connect but with patience it is attainable. As far as the appearance of the floor-it's beautiful and we have received nothing but compliments from onlookers. My only complaint would be that we wished the different patterns would have been mixed more evenly. Each box was mixed but not evenly enough in our opinion. The customer service was excellent and we would likely purchase again from build direct.
Erika J.   Visalia, CA   Jun 25, 2011

2nd time using builddirect for laminate flooring first was the cypress and then was the bamboo both were exellent products and installed perfect.Shipping great and service from company above par will use again
Sam P.   North Tonawanda, NY   Jun 24, 2011

my sales rep was very helpful!!
Charles L.   Mechanicsburg, PA   Jun 24, 2011

We picked up our order, so did not use shipping. You have extremely quick response time. My customer service rep wasn't too pushy, but sent me reminders when I actually did need them. I would order from you again, and have referred others to your website. Service and products were of great value.
Robin W.   Carlisle, PA   Jun 24, 2011

THE best! I was so surprised & impressed when I emailed a question at 8 pm & was sent a reply that customer service would calling the morning with my answer. He did--at 6:30 am! Also the man I placed the order with was very helpful & professional. product is so far, so good.
Mary Ann S.   Eastsound, WA   Jun 23, 2011

I have nothing but accolades for the level of service I always receive. Please extend my gratitude to my sales rep.Product quality is outstanding. Everything arrived as promised Having the capability to shop with you alleviates all the stress associated with buying building products.
Jose M.   Del Rio, TX   Jun 22, 2011

I had many questions and every one was answered quickly and positively. I love my new floors! They are 15mm so I have NONE of the "cloppy" sounds frequently associated with laminate floors. The actual ABF guy was curt, but the timing was awesome! I ordered on a Monday and received shipment on Thursday! My experience was very positive. The customer service rep was very patient with me as it took a while for me to decide to place the order. Just a wonderful experience! I took a while to decide because it was an expensive purchase for me and not something easily returned if I didn't like the product. I am completely satisfied and tell everyone that they should purchase through you!
Ellen B.   Fort Myers, FL   Jun 20, 2011

Dollar for dollar a great value. Even with shipping they beat the big box stores hands down. A great value.
Jeff B.   Virginia Beach, VA   Jun 20, 2011

Overall great product especially for the price. Shipping was extremely fast and pickup was extremely easy and fast for me. I will definately be ording again as soon as my wife can decide on a color!
Kevin J.   Carlisle, PA   Jun 18, 2011

The materials were reasonably priced and were quality made.
Martha B.   Charlottesville, VA   Jun 17, 2011

This is a great site. The product was beautiful and the price unbeatable. If I have any other flooring needs I am coming here first.
Robert F.   Simi Valley, CA   Jun 16, 2011

Love your company,the transaction was easy and the product excellent, will be purchasing more flooring soon. Your prices were better than any of the stores in my area and I checked out the flooring and prices at all of them before purchasing from you. It really makes a difference when you can receive free samples.
Chris H.   Flint, MI   Jun 16, 2011

excellent product
Robert J O.   Summerville, SC   Jun 13, 2011

it was so easy and informative and all questions were answered promptly.
Marlene N.   Gaylord, MI   Jun 13, 2011

When our moldings were broken in shipment, I was able to easily get replacements sent out. Good communication, good replacement of broken parts. Nice looking product.
Rebecca W.   Everett, WA   Jun 11, 2011

have not installed my flooring but so far I am very happy with my purchase
Loretta A.   Decatur, AL   Jun 10, 2011

Buying from BuildDirect was a very positive experience. We ordered our product on Wednesday and picked it up locally on Friday. I never imagined that purchasing flooring online would be so fast and easy.
Suzanne H.   Carson, CA   Jun 09, 2011

I would recommend that you check your shipment. I had a box that arrived damaged. Good thing we ordered extra. I loved your product. Planning on ordering some additional, but will check the shipment prior to accepting it. This one was accepted by wife. Just the damage box of laminated wood that arrived in the shipment.Great product.
Francisco R.   Fleming Island, FL   Jun 09, 2011

over all I think your 12mm laminate flooring is a excellent product and would recommend to anyone.
Robert P.   Port Orange, FL   Jun 08, 2011

Entire experience from viewing product on line, requesting samples, ordering, receiving order was simple, easy process. Team was always very helpful and knowledgeable whether on the phone, or by email.
James B.   Lakehurst, NJ   Jun 08, 2011

First time I ever did business over the computer. I was real concerned. Couldn't be happier with the out come. so far very happy! Driver was supposed to come between 1pm and 5pm. I called before I took off work the day of delivery and found out my shippment didn't make it on the truck and would be delivered in the evening between 5pm and 8pm and the driver would call one hour before. He didn't call but showed up between rain storms so considering all the confusion everything worked out for the best anyway. Real happy with flooring
David Y.   Plymouth, MI   Jun 07, 2011

The amount I saved was huge. For handscraped laminate through Lumber Liquidators it was going to run me over $400 more and I would still have to purchase the moisture barrier. With the money saved I was able to hire a crew to come in and scrape and retexture ceiling.
Andrew W.   Madera, CA   Jun 07, 2011

Love my laminate. I tell everyone about your business!
Jan N.   Harrellsville, NC   Jun 06, 2011

This was the BEST service I have ever experienced!! It took seven days from the date I placed the order to the date of delivery! Nothing went wrong and nothing was defective - bloody amazing! Best service ever!! Thank you!!!
Angela B.   Albuquerque, NM   Jun 03, 2011

the customer service were both very quick to respond and fantastic to deal with. All questions were answered very quickly and to my satisfaction. I am amazed and just how beautiful the flooring is. It isn't until you have the full boxes to be able to see the variation in the grain structure and colouring. This flooring is simply amazing. Everyone that sees my new Acacia Hardwood flooring is asking me what it is and where I got it from, they are especially surprised at how inexpensive it is from BuildDirect.com when compared to any of the local flooring retailers or big box stores. The ABF Shipping service was quick efficient, on-time and very professional. They went the extra step and made sure to get the flooring up my driveway and into the garage. All around, my experience with BuildDirect was fantastic. I will continue to purchase my renovation materials from the team and BuildDirect.
Tim W.   Ottawa, ON   Jun 01, 2011

looks great and price fantastic great service
Geraldine K.   Pawleys Island, SC   May 31, 2011

All went very well
Kim N.   Saint Charles, MO   May 31, 2011

I was impressed with product quality, the price was too good to be true. I left some of the cut-off laminate floor outside and it got rained twice. Still, the floor was in good shape. Impressive...
Seong H.   Fairfax, VA   May 30, 2011

I will be using BuildDirect over and over again for all my projects and telling everyone I know. Best quality products for a great value and the shipping was faster than estimated. I love the transformation my home has made with the products I chose from your site. Thank you Thank you Thank you!!
Brian D.   Las Vegas, NV   May 30, 2011

Quick delivery, helpful customer service
Jan T.   Denver, CO   May 28, 2011

I'M VERY PLEASED WITH YOUR CUSTOMER SERVICE. COULDN'T ASK FOR BETTER SERVICE, WE JUST GOT THE FLOORING INSTALLED & IT LOOKS BEAUTIFUL, MUCH BETTER THAN I EXPECTED WE COULD NOT BE HAPPIER. WE HAVE RECOMMENDED YOUR COMPANY TO OTHER PEOPLE WHO ARE THINKING ABOUT INSTALLING LAMINATE FLOORING THANK YOU VERY MUCH
Arlis D.   Madison, AL   May 28, 2011

The floor looks a little different than expected. Would like to see more shots of the flooring installed so you can visualize the outcome, but generally happy with the transaction.
Maureen K.   Fairfax, CA   May 28, 2011

good service
Blessen J.   Murphy, TX   May 25, 2011

We were shocked and amazed by how easy it was to work with BuildDirect. Fantastic service, and beautiful, quality flooring. If we need further flooring or items that BuildDirect supplies, we will buy from you again in half a heartbeat! And our Toklo flooring (15 mm) is absolutely beautiful and was incredibly easy to install! Thank you!!
Elizabeth H.   Crozet, VA   May 24, 2011

Over all it was good.
Sanjay K.   Parlin, NJ   May 22, 2011

I'm very pleased with my new flooring and I would like to give my compliments to the Customer Service,and the Logistics department for being so prompt, and a special "Thank-You" to the courteous delivery driver who came well prepared with both a lift gate and hand truck... he made a hard job easy.
Billy Joe R.   Sinclairville, NY   May 21, 2011

Great service. Great product. Looks excellent. shipping was on time, only few pieces inside of the box were damaged. I was initially afraid as to how this is going to install, however, this is a good quality product, installs easily, looks great. Absolutely no problems with anything. Would recommend to anyone.
Diana E.   Canton, OH   May 21, 2011

Very little waste. Fantastic quality! Shipped incredibly quickly. my rep was great on the phone. He helped a lot as I made my final decision.
Cindy T.   Garner, NC   May 20, 2011

My installer said this was the best laminate he had ever worked with and was shocked when I told him the price! I love my new flooring! It looks fabulous.
Mary K.   Salem, VA   May 19, 2011

We didn't have to contact your customer service but the interaction we did have was good. They called and set up an appointment and delivered it when promised. I wish we would have asked for samples prior to purchasing our flooring. Although, we are happy with what we purchased we were expecting a slightly different color based on your product in the past.
Chad F.   Granger, UT   May 19, 2011

This flooring is excellent quality, and the locking system makes installation easy.
Teree B.   Oro Valley, AZ   May 18, 2011

Very polite and helpful. I am only half done, had a couple boxes w damaged material. Otherwise very happy. Beautiful! The floor looks amazing. Will definately send pics for our kickback bonus. beautiful floor, hope it wears well for years of bragging about it!
Dawn K.   Sedona, AZ   May 18, 2011

my rep was great to deal with! He helped me out every step of the way! Thanks!!!
Matthew A.   Punta Gorda, FL   May 18, 2011

Super service. Fast Delivery to Northern B.C. Good product.
Wade B.   Terrace, BC   May 17, 2011

My service representative helped me with all of my questions and was professional and kind when asked for advice. The flooring is one of the best products I have found. The price cannot be beat. The customer service was fantastic, and I recieved all of the help I needed to complete my flooring. The price was also great given the quality that this floor possesses. I will use this company again in the future for other jobs I may undertake. Thank You
Jonathan Q.   Jacksonville, FL   May 17, 2011

my sales rep was very willing to work with me on the logistics of the order. My Client wanted to get the cost on different sizes of orders and he helped with that. I couldnt have asked for more.shipping was excellent... All i can say. The product came in on time and was not damaged. Thanks for everything and I will definately be usind your services again. BuildDirect was fantastic!!! Great customer service and speedy shipping. I couldnt ask for more. I will definately be coming back!! Thanks BuildDirect!!
Louis N.   Albuquerque, NM   May 16, 2011

THE PRODUCT LOOKS GREAT SO FAR. ONLY HAVE REMARKS ON THE DELIVERY PART BUT THAT WAS FEDEX FAULT.
Nadejda K.   Pittsburgh, PA   May 15, 2011

We would encourage anyone looking to improve their floor covering to you and your web site. It has been one of the best experiences we have had while dealing with all the upgrades of our new home.
Pamela L H.   Phoenix, AZ   May 14, 2011

Second rent house I put this flooring in. It turned put great and is wonderful value
Kathy K.   Katy, TX   May 14, 2011

The product seems very good and has installed quite easily. For the price this is an excellent buy. Since I only installed them this week, the long term quality remains to be seen. I picked these up from the warehouse, The service was great and they fork lifted the pallets into my trailer. Overall excellent service and would definitely recommend them to my friends and will deal with them again.
Robert B.   Carson, CA   May 13, 2011

Very satisfied that the floor holds up and doesn't show scratches. Representative was very helpful and accommodating. The floor was installed by a contractor. The only issue I have now is that there is slight gaps between some of the boards. Otherwise, the floor overall looks wonderful.
Debra G.   New City, NY   May 11, 2011

The floor looks great and is very scratch resistance......
Laura S.   Miramar, FL   May 11, 2011

Very Easy and friendly! My Floors look wonderful! Perfect! I am a repeat buyer and every time i have purchased i have had nothing but wonderful experiences! i will recommend to my friends!
Andrea K.   Fredericksburg, VA   May 11, 2011

The website is very user friendly. The cleaning tool is a joke. The floor seem to be high quality and looks great. The customer service was fantastic!
Tony R.   Concord, NC   May 10, 2011

Customer Service was excellent. I ordered multiple samples until I finally decided on the flooring that was right for our space. All the samples arrived within 1-2 days. Shipping was fast once we finally decided and everything arrived in good condition. Product appears to be very good quality. Still have yet to install it.
John G.   Cuyahoga Falls, OH   May 10, 2011

Great looking floor. My shipment was delayed because the original shipping company failed to check if the local carrier had a lift gate truck. My floor is great. Very real looking.
Jay P.   Lakeview, AR   May 09, 2011

I ordered 2100 feet of the rosewood laminate and have only installed 700 feet and I'm amazed of the look of my floors. I can not wait to finish all of it. Product is so easy to install that I have not yet use the extra 10% and looks and feel very durable. I would recommend this product to anyone that will ask me were I got my floors and I know everyone will ask me about my floors.
Cristhian G.   Kissimmee, FL   May 06, 2011

Great place to buy materials. Dont let the shipping cost scare you. Once you get the final bill, they will still beat anyone else. Great job. Build direct Great product, Great price. Excellent customer service and the shipping was a piece of cake.
Sara N.   Rocklin, CA   May 06, 2011

We had a great experience with BuildDirect. I emailed the customer service rep with questions regarding our samples we selected and he was very helpful. The flooring was easy to install and looks great! We had a couple boxes that had damaged boards from shipping but we were able to use these boards as end pieces. I would definitely recommend BuildDirect.
Jacquelynn I.   Durango, CO   May 06, 2011

Customer Service was very thorough. Loved the floor Once we got started it went together very well. Had a small issue where it had to be downloaded from truck around other items. Made it difficult. Overall very satisfied.
David S.   West Point, IA   May 05, 2011

My problem was resolved promptly Very good quality laminate.Shipping was much faster than I expected. Prices are great for nice quality product. There was a mistake on my order. Some of the flooring was packaged incorrectly. my rep quickly returned my calls and got me the correct flooring. Thanks!
Dana G.   Beloit, WI   May 04, 2011

My sales rep was excellent. He was very helpful and knowledgeable. Thank you.
Marieta S.   Reno, NV   May 02, 2011

Fantastic product, fast shipping, and super customer service. Highly recommend builddirect for flooring needs!
Ramesh C.   Cumming, GA   May 02, 2011

All my questions were answered and had help with ordering the correct supplies was great. The laminate was beatiful but fabulous when layed it down. What a transformation this laminate made. I placed it in the living room,dining room,and kitchen. The entire area was open and looks huge. I just love it.
Carol J.   Garden City Beach, SC   May 01, 2011

Great company to do business with I WOULD RATE THEM EXCELLENT. Prices were lower than the big box stores. Very few had instock the product we wanted and it would have been 3 to 4 weeks to get it. BuildDirect had it to my front door in 3 days.
David M.   Houston, TX   Apr 30, 2011

Best customer service in the business... The quality of this product was outstanding. Very few boards were damaged or unusable. Easy flooring to put down. the shipping was xcellent.They contacted me before hand and delivery was on time. This is my second big flooring order from BuildDirect and I would not do business with anyone else in the flooring business. Great company, great service, and outstanding products. Very helpful...
Steve M.   Nashville, TN   Apr 29, 2011

The floor installed easily with a minimal learning curve and made a big difference in the look of of the house. took 2 days for two of us to install 700 ft. that was moulding and everything. Well pleased and looking forward to many years of use. Liked pretty much everything about it. Excellent service from Build Direct. We tried to order from another Internet flooring Co. They couldn't deliver what they said they had in stock. After several tries we cancelled that order and went to build direct and had our floor within a week.
Cynthia M.   Anderson, CA   Apr 29, 2011

my rep was invaluable in helping me. I could not have asked for better service. We were extremely pleased and our contractor told us the quality was far above anything he had seen locally. Arrived on time and in great condition I really appreciate your customer service knowledge and your product quality and would/have recommended you to many others.
Deborah B.   Stockbridge, GA   Apr 28, 2011

We love all the products we have purchased from BuildDirect.
Jeff A.   Camp Branch, MO   Apr 27, 2011

Excellent customer service. I had some damaged boxes and it gotten taken care of right away. I was a little leary placing an order of this size over the web but I am very pleased with the experience.
Mike M.   Coatesville, PA   Apr 27, 2011

I appreciate being able to talk to a real person without all the automated answering services. Everyone I associated with were always friendly and nice. When we compared apples to apples your product seems to be better in quality and price. We did have a box damaged. It arrived on time and worked out well for delivery. The only downfall so far was there was not enough product available and when we go and place an order for the rest, then we will not save the same money on the shipping like we would have with the initial larger shippment. I feel this is unfair due to the fact it wasn't our fault the supply was low and we are forced to place a second order at a later date. This was my first online experience purchasing something and build direct made me feel secure in my purchase and always answered my questions with patience and courteously.
Sherri K.   Brandon, MB   Apr 26, 2011

Arrived faster than expected! Product arrived very fast. We have installed it In our home and absolutely love it. Thank you! So affordable. It's great!
Candace L.   Kendallville, IN   Apr 24, 2011

We love the handscraped oak laminate. It looks very nice in our home. We will be purchasing more in the future for the bedrooms. The price was great, too.
Robert S.   The Villages, FL   Apr 23, 2011

we like the color very much. it is easy to install. keep up the good work because we are sharing our positive experience with our friends.
Yan L.   Safety Harbor, FL   Apr 23, 2011

The order was sent in a very timely manner. The laminate flooring was easy to install and locks tight. There was one defect piece in 700sqft of flooring. A very excellent floor overall.
Chris K.   West Jefferson, NC   Apr 22, 2011

I was nervous to use an online company, but the product came as agreed and is of great quality. The room views helped me make a decision, but more variety of views would be excellent.
Emily S.   Elyria, OH   Apr 21, 2011

I was hesitant to order because I live in Alaska and I knew the shipping price would bite into the savings I would receive from BuildDirect. I decided to purchase anyway because first off there was less choice locally, and secondly even with the shipping costs added I got better quality laminate for the price I paid for BuildDirect products. I love the flooring and my family does too! We spent the weekend putting it into the kids' room. They say it looks like a new house! This weekend we will finish in our living room, kitchen and our bedroom. I love the fact that with a little bit of sweat equity and good bargain shopping, I know we have improved the value of our house.
Kim H.   Juneau, AK   Apr 20, 2011

Had questions about order. Customer service was very good. Shipper called ahead to let me know he was on his way. Had liftgate and pallet lift available, made delivery very easy. There was some lag time the time the order actually shipped and when it was updated on the order tracking through Build Directs website. Called customer service and said that it shipped on Friday, however, Build Directs website did not reflect that until Monday afternoon Couldn't be happier with the quality of the laminate. Being able to order samples (for free) was very helpful.
Kyle B.   Springfield, MO   Apr 14, 2011

my rep was awesome. The installer we had even commented on what a nice laminate floor we had. the whole experience was PERFECT!!! I have already recommended you twice to my friends- Couldn't be more satisfied with everything. I can't say enough good things about your company- Again, VERY satisfied with the client service. Thanks
Lori M.   Buford, GA   Apr 12, 2011

my sales rep did a great job. Great follow up and caring.
Ronald V.   Bayville, NJ   Apr 11, 2011

The shipping estimate was off by a week. The delivery was much sooner than estimated. The laminates and under-layment were both delivered ahead of time, packaged well, and were of great quality. The laminates look great, and the prices were great! Highly recommended.
Ramesh C.   Cumming, GA   Apr 11, 2011

my rep was very helpful in answering all my questions. The flooring is very beautiful and easy to install. The warehouse was very easy to find and they were very easy to deal with. I will purchase more from Build Direct. The service was great.
Matt C.   Morrow, GA   Apr 10, 2011

I dealt with two people and both were excellent at all times and I called a lot!!! Really nice product. The flooring was in my garage within one week. Very few damaged pieces. I love the flooring - everyone who sees it loves it - people can't believe it is laminate. Working with Build Direct was a great experience and I wouldn't hesitate to recommend the product or the company. Really well done!!! Taking the chance of ordering 2700 sq feet of something I never saw was risky but I went for and am glad I did. Really well done!!!
Jean H.   Boerne, TX   Apr 09, 2011

The installer could not believe the quality of product that I got for the price I paid. The floor has been in for about a month now and I still marvel at the difference in the look of my new home. Thank You very much and when I am ready for another project I will certainly return to BuildDirect
Donna C.   Westminster, CO   Apr 09, 2011

Working with BuildDirect was a wonderful experience. Ordering was very simple and the prices and quality of the product can't be beat. The product was very easy to install and looks awesome. We saved at least $1.25 per sf buying from BuildDirect! Thank you!
Lorin G.   Dewitt, MI   Apr 09, 2011

Price was great Service was great ! Price was great !
Judy C.   Carlisle, PA   Apr 09, 2011

VERY GOOD FLOORING. EASY TO INSTALL AND BEAUTIFUL. Very good Good product and good service.
Melvin M.   Yorktown, VA   Apr 08, 2011

There were a couple of boxes that had some damage. But I have a few closets to do so it will probaly work out . Took some pictures will send them if there is a problem. Have not installed floor yet changed plans and redoing more then originally planed. Will be a couple of weeks before the floor goes in.
Robert B.   Manville, RI   Apr 08, 2011

My experience has been great.
Herbert W W.   Hampstead, MD   Apr 08, 2011

Love this product! It looks beautiful in our house.
Andrea M.   Bristol, CT   Apr 08, 2011

We are happy with the quality of the flooring and are working hard to get it installed. Although the truck's lift gate was broken, the driver assisted us in getting the flooring off the truck and waited patiently while we worked as a team to bring it indoors. We have two boxes that were damaged during shipping and are working to check the other boxes as we install. The floor looks great and appears to be well made. We hope that it will last and hold up for years to come! We searched for years for laminate flooring that would meet our needs and be affordable. We found that at Build Direct. We were skeptical about ordering flooring online and were pleasantly suprised.
Angelia M.   Auburn, NY   Apr 08, 2011

customer service was very helpful and very conscientious throughout the buying process. Some of my boxes were stacked on the truck improperly, resulting in minor damage to the top planks. Not bad enough to warrant replacement of the entire box, but could have been better. Very quick shipping, took extra steps to make sure product was in the best location for us. I have not installed my flooring yet.
Heather R.   Mentor, OH   Apr 08, 2011

We love our new floors! They were a little harder to lay than we anticipated, but well worth it in the long run. They look great, and look like real wood! We have only had our floors down for a couple of weeks, so time will tell how they hold up to wear and tear, but so far, so good.
Lori L.   Springboro, OH   Apr 06, 2011

The salesman was informed and helpful. Better than expected. There was too much packed on one pallet. The pallet broker allowing my flooring to spread Yet, due to the concern of the delivery man, we did not have any damage. I plan to buy additional product from you. I am satisfied enough to buy again.
David C.   Ruth, MS   Apr 06, 2011

You guys are awesome. my rep was super professional and quick to respond. Thanks! I have recommended you to my friends.
Garry P.   Yorba Linda, CA   Apr 06, 2011

I am extremely please with my product. It blows the competition out of the water for durability and price. I would definately buy from BuildDirect again.
Michelle B.   Eugene, OR   Apr 05, 2011

The laminate flooring is great, everyone thinks it is beautiful.
Dennis C.   Morrow, GA   Apr 05, 2011

my rep followed up several times and made sure everything was complete prior to shipping. Thank you!!
Tracy H.   Eugene, OR   Apr 04, 2011

floors look great.
Shane J.   Morrow, GA   Apr 04, 2011

I called your customer service people a couple of times, and was treated the very best anyone could expect. They were very helpful and knowledgeable. Before purchasing, we searched and shopped many stores and many interned sites. Your Toklo floor was by far the best on the market in price and construction. The only thing we were not happy with was the amount of waste due to what appeared to be defects. I ordered an additional 10% as suggested. When I installed the flooring I found that the equilivant of as much as a whole box had manufacturing defects that prevented them from interlocking properly. I expected some of this but not that much. I did not have any left over for future repairs and will have to order an additional box to keep on hand. Positive: We love the pattern, "Corn Field". Negative: Your instruction video should include tips on how to handle uneven walls that span across doorways, and how to handle entrance and exit door thresholds. Negative: We were very unhappy at how much waste there was, it gave us the feeling of wasted money.
James W.   Carlsbad, NM   Apr 03, 2011

It was the easiest floor I've ever put down. It looks phenomenal and my wife and I have recieved lots of comments on how great our floor looks. Quality floor for a great price!
Evan B.   Maurepas, LA   Apr 03, 2011

Customer service was outstanding! I havent installed it yet, but it looks fantastic. Shipping was super fast, and they even confirmed by phone and asked where I wanted the delivery to be placed. I was super impressed with build direct. From day one my experience was awesome. The samples came super quickly, it was really easy to place an order, I even got "thank you" emails after I did purchase the product. I can't say enough about my experience with your company.
Chris R.   Shoreham, NY   Apr 03, 2011

my sales rep was incredibly helpful and easy to work with. He knew the product very well and offered great advice for transition pieces. I was very pleased with the service. Minimal warped boards. Easily installed. Looks great. Easily tracked and within the amount of time that was promised. No product was damaged by shipping. I was very pleased with everything about Build Direct. The cost was a fraction of every other site that I looked at and the quality was exactly what was promised. Thanks.
Beth L.   Conifer, CO   Apr 01, 2011

our rep did a very nice job explaining everything and helping me with the order. The claims department was great to work with... we had a small shipping glitch that they fixed with no hassles or making me feel like I did something wrong. From what I can tell it is a very nice product and looks good in our first room.Shipping was great, everything arrived with no issues and the delivery company was very helpful in the unloading process Just thank you for all your help and speed of service
Richard H.   Groveport, OH   Mar 31, 2011

Build Direct did everything that they said they would do. We are very happy. Thank you.
Reo G.   Portland, OR   Mar 30, 2011

The flooring is beautiful!
Kristi D.   Fayetteville, WV   Mar 30, 2011

We have not laid the floors just yet, but the floors looks just the way we wanted. All in all the whole transaction went smoothly. Good Job Build Direct !
Kimberly C.   Oakland Park, FL   Mar 30, 2011

shipment was prompt. the product went down great and looks great.Would highly recommend this product to anyone considering a laminate floor.
Steven M.   Ocala, FL   Mar 30, 2011

the sales rep was good about answering questions and working through a few issues I had with the product. His emails were usually prompt and professional. I looked at many samples from several companies. Overall at this point I am happy with the floors, I hope they withstand daily use. I loved the ABF delivery guy. Very pleasant.
Cassie G.   Mount Pleasant, SC   Mar 29, 2011

The floor exceeded my expectations. The look and feel of wood is unmistakable. Everyone I dealt with was helpful, professional and honest. Delivery was quick. I'm thoroughly thrilled. I couldn't hope for a more beautiful, rich and solid floor. There is nothing out there that comes close to this.
Suzanne K.   Montgomery, NJ   Mar 29, 2011

Was very fast. Delivered to my front porch. I was very pleased with the entire process.
Jim G.   Greenwood, MS   Mar 29, 2011

our rep was wonderful! He helped me with with all questions and concerns that I had. He also explained the delivery procedure so I had no unexpected surprises. I couldn't have asked for any better service. I bought the 12 mil Sanannah Cherry laminate and I just love it. The retailers that are in my area could not offer the same quality flooring for your price. The shipping service was excellent. I was called in advance to let me know when the shipment was scheduled to be delivered. The driver was also very courteous and nice. I love you guys! Everything was above and beyond what I had expected to get from an online retailer. Again, my rep was great! He definitely exceeded my expectations in requards to his service. He gladly made additions to my original order when I miscalculated my measurements and added my trim molding when I needed additional pieces. So, from beginning to end the experience was really nice and I wasn't stressed at all about anything. I will definitely purchase again and recommend you to everyone I know! I'm at a loss for words to tell you how positive an experience you made this for me. my rep was great in helping me with my order and additions I made to my order. It was shipped in a timely manner. Everything was explained to me so I knew what to expect from the time I placed my order until delivery was made. This definitely was a stress-free purchase and will gladly recommend your company to all my friends and neighbors.
Linda R.   Kodak, TN   Mar 29, 2011

The prices, customer service and turnaround time on our order was AMAZING! The flooring we ordered is exactly what we expected and are beyond pleased. We will absolutely use BuildDirect in the future and have already recommended you to several people. Thank you for a wonderful product!
Keith C.   Peru, NY   Mar 26, 2011

very helpful it was everything as advertised was here faster than i would have dreamed had my product in two days best deal out there
Gary L.   Central City, IL   Mar 26, 2011

The sales rep was amazing. Very easy to communicate with pick-up. I found your company online, and I was a little skeptical. However, the customer service and the price helped make my decision. I am actually doing my entire house with the flooring! Very easy to install, and seems to be a nice product. I am VERY impressed with your company!
Jeffrey B.   Carlisle, PA   Mar 25, 2011

Besides having to email photos of damaged boxes,and not being able to cure the issue over the phone, service was excellent. Product is of great quaility and I will recommend it to others. Shipping was fast and timely. Ordering was easy and fast. You have a great product and friendly employees. The flooring and other products I purchased are exactly like you see on your website. If I ever need flooring in the future I will be buying from Build Direct.
Jim F.   Goodland, IN   Mar 24, 2011

Love love love my floors! I will be purchasing more flooring for future projects. Excellent customer service, quick delivery and awesome product.
Bonnie C.   Carencro, LA   Mar 24, 2011

Flooring has been put in and looks great
Carl B.   Granbury, TX   Mar 23, 2011

BuildDirect has saved me a lot of money. I told all my familie and friends about Buildirect. Thank you BuildDirect. I am so happy that I discovered BuildDirect, it had saved me a lot of money. The customer services was great. I would not buy anywhere else. Price and quality was excellent.
Thomas D.   Morrow, GA   Mar 22, 2011

our rep was very helpful. One box had warped pieces. No other problems. Toklo is a beautiful flooring alternative and a reasonable price. We like the addition of the waterproof sealing at the seams. The quality surpasses any other we have seen.
Danna M.   Pagosa Lakes, CO   Mar 22, 2011

customer service was very helpful,nice,if we had any thing that need help he was right there. we love our new floor, the color was great,everyone loves it and wants to buy it was very fast they made it so easy and helpful to buy floors. they made sure that we had what we needed.customer sevrice was great and very helpful. The floors are beautiful and easy to put it down. We had a piece of flooring left outside for 2 weeks in the rain and we could still use it, couldn't tell any differance to the rest of the floors. I'm not worried about water getting on the floor until its dried now.I have 6 dogs and no scratchers on the floor. thank you we love it.
Angela W.   Bedford, VA   Mar 20, 2011

I have not put down the floor yet. But everyone is very pleased with your product so far and the way BuildDirect does business. We plan on doing more in the future.
Earl T.   Newark, NJ   Mar 19, 2011

Great product, still installing it and looking forward to how it performs over time. This is an extremely good product to install. Very easy to slide and lock into place including around the final edges. Make sure your saw blades are Sharp, the initial wear coating is tough even for a 15 amp 12" compound miter saw.
Tim L.   Iraan, TX   Mar 19, 2011

The laminate floors are great. They installed well and look really good. the laminate was good.
James S.   Mariposa, CA   Mar 19, 2011

The rep I spoke with is one heck of a guy! Helped me through the order. incredible quality on the flooring at an extremely reasonable price! Fair pricing on shipping When ordering Laminate. he is very helpful and he knows his stuff!
Mike G.   Marlboro, NJ   Mar 19, 2011

I installed the flooring myself. Our apartment has several 45 degree angled walls, so it took an extra effort to make all the cuts (with chopsaw). It was worth it, the floor looks absolutely beautiful, and my wife thinks I'm pretty great! The flooring installs very easily, snaps together very nicely. Although, don't kid yourself, it's a lot of work (removing carpet & pad, placing under foam pad, making cuts to fit under and around doors, and applying finish trim). It's worth all the hard work!!! We couldn't be happier...
Jack L.   Marina Del Rey, CA   Mar 17, 2011

Friendly and very helpful I can't believe the price for such a good product Great, fast service I had gone through so many samples from different vendors and I have to say your product was so much more bang for so little buck ..... I am having the floors installed now and so far I LOVE THEM.... My sales rep was awesome and I will recommed your company and product to everyone I can...
Darlynn R.   Foley, AL   Mar 17, 2011

Each and every call is answered by a young lady that welcomes your call with a pleasant, helpful demeanor in her voice. My sales rep really means it when he says call back if you have further questions. Your product could sell by the reputation of your employees alone!! The product, the look, the feel, everything about my floor exceeds my expectations. I walk around the house just looking at the beauty of my floor! My whole house has been transformed into a magazine cover, by your product!! Delivery went smooth - and the truck driver at the last stretch in California was more than helpul to unload as close to the entrance as possible. My contractor would call me every night after I got home from work and tell me how much he loved the product, the beauty and the ease of working with it. He compared it to other products with which he works - we began laughing about how much "he" was going to miss my floor when the installation was done. On my part, you all made this job easy,affordable, uncomplicated. Other companies scared me off by the complicated lingo and procedures! Your employees, your product, your assistance, the shipping, the whole procedure took something that was dreaded and made it a fantastic event! My co-workers and friends are knocking at the door to see your product - no one wants to leave my home! Beautiful company - beautiful product.
Cindy T.   Lake Isabella, CA   Mar 14, 2011

Our rep was quite friendly and very knowledgeable. My contractor was 'amazed' that I made this purchase online and it turned out to be just high quality. All of my experiences were very positive and as I design and have built two apartment buildings, I will look to your website before I think about buying locally. I also very much appreciate the great prices! I liked what I saw online. Your website was quite easy to navigate. But it was my rep who really sold me on your company and the product, and to take a chance placing such a large order online. He promised I wouldn't regret it. I haven't! Can't wait 'til the entire project is completed so I can send photos.
Kathleen B.   Drums, PA   Mar 11, 2011

I had one broken T molding strip in my order. I called my service rep and he had one out to me in 2 days. The Toklo flooring is top notch. I installed over 500 sq ft on my main level of my house in a weekend all by myself. It was a little tedious at first but once I got in a groove, I was knocking it out. It would have been better with another person to help with the cuts. I get nothing but praise for my floors. Everyone assumes that my floors are hardwood. I had a party for my one year old the weekend after i installed the floors and had cake, ice cream, chocolate, soda, and other things smeared into the floor from all of the kids in my house and it all came right up no problems. They clean up nice and easy. My dogs and my kids have been trying their best to beat on the floors and i have not seen a single mark or scratch from them. I couldn't be happier with my decision. I ordered my floors on a Thursday and received them the following Tuesday for way less money than what LL was going to charge me for lesser flooring. I am planning to put these floors in the rest of my house within the next couple of months. I will be contacting them again shortly. I wont go anywhere else for my flooring from now on. You get a way better quality floor for the price at BuildDirect when compared to the big box stores. They are not even close.
Jason F.   Lexington Park, MD   Mar 11, 2011

The Toklo flooring was the easiest to install of any laminate I've ever installed. This flooring is high quality and beautiful! Your service is excellent and I have already recommended builddirect.com to others looking for flooring and will continue to do so. I will not hesitate to order from you again. Thank you!
Debbie R.   Pataskala, OH   Mar 11, 2011

Company service and material availability is very good. Will most likely make future purchases.
Jose L.   Hamilton, NJ   Mar 07, 2011

Though the wear layer seemed a bit thinner on the actual product compared to the sample (3 mm vs. 4 mm) the wood is beautiful. Our contractors say that the wood is easy to install. It is not really random lengths, however, so they are having to work to install it "randomly."
Karen H.   Ithaca, NY   Mar 05, 2011

We were hesitant about ordering online, but we have been very happy with the result! Thank you for being a stand-out company! Our floor looks AMAZING and we cant wait to enjoy it! It was nice to speak to the same rep that remembered my husband's name and spent time with us with our questions! Thanks again - SO FAR, SO GREAT!!!!!
Krisitin A.   Traverse City, MI   Mar 05, 2011

Great Product! Very good price.
Nelson D.   Lake Alfred, FL   Mar 04, 2011

Buying online was so easy. The only problem was not being able to accurately gauge the colors, not that that is your fault. That is just the nature of the medium. We received our order in a very timely manner, thanks! I would definitly share my experience with others. We ordered the 15mm Cornfield wood lamenate. It is exactly what we wanted!! Thanks again! I think I have probably said what I feel, but again, we are very, very satisfied with what we ordered. It's lovely.
Georgina E.   Geneva, OH   Mar 04, 2011

Love the flooring and the quality seems fantastic
Sandra B.   Troutman, NC   Mar 03, 2011

service is great we love our floor it looks great. shipping time was really good the only thing was the pallet was broken and the placed it on top of another pallet so it was leaning so bad that the pallet jack couldn't get under it so i had to unload by hand not a big deal all in all it was a great price on the floor and went together very well i did 3 rooms in my house with it i'll send pictures later
Mark M.   Oklahoma City, OK   Mar 02, 2011

our sales rep really listened to what I wanted and patiently sent samples until I forund the right one. I got what I expected for a great value! Although a few boxes were damaged, my order came when promised. I will tell my friends about my great experience!
Elizabeth K.   Altamonte, FL   Mar 01, 2011

anyone interested in wood or laminate flooring I would recommend Builddirect. I went online to a local well known flooring store--I even purchased samples (yes, I had to buy them), the quality of their mm laminate products was not even close to BuildDirect--I also had an installation estimate from one of their providers. The price was ridicuoulsy expensive. The purchase of the product from BD and the installation from another professional totalled to what just the product was going to cost from LL. I'm grateful that I found this site.
Lynda W.   Birmingham, AL   Mar 01, 2011

This is an extremely professional company - staff, products, online purchasing (free samples were very helpful in decision making process),and shipping. I'm recommending now BuildDirect to all my contacts without any concerns.
Sergei K.   Lynnwood, WA   Feb 28, 2011

I had never heard of your company when a friend found you on the internet. I was skeptical to say the least but found our representative to be very helpful and pricing was reasonable. I was very happy to recommend your company to two other potential buyers already.
Shannon A.   Fort Walton Beach, FL   Feb 23, 2011

I already told people about Build Direct.
Maria Y.   Manahawkin, NJ   Feb 22, 2011

Excellent product, easy to install...recommending it to all our friends shipping truck was here half hour before time, great!...truck driver had difficulty unloading because of restricted unloading equipment. He succeeded though although very satisfied with your product. love your product, delivery of samples and product was prompt.Easy to install and looks great.We are recommending it to all our friends.(giving your website address) Your price is below what we expected...Condition of the pallet after delivery was a worry for us but you delivered accordingly ,thank you...
Ron C.   Lady Lake, FL   Feb 22, 2011

This is the 7th laminate floor I have installed in our other homes and for friends. I always bought from the big yellow store each time. This price was amazing and the product was amazing quality as well. This was by far the easiest one I have ever done...if I ever need flooring again this is the place I will come to. Thanks guys for a great floor, we love it.
Randall C.   Gainesville, FL   Feb 21, 2011

Overall great experience from shopping to installation, saved a bunch of money on flooring and everything was as expected or better.
Brian P.   Chesterfield, MI   Feb 17, 2011

A reason we chose you is the quick response in sending free floor samples. Customer service was able to suggest colors based on the look we had asked for. In fact we liked the ones supplied by your agent more than the ones we chose.
Judi P.   Fort Mill, SC   Feb 16, 2011

Ordering was so easy. The rep answered our questions over a two week period while we made a decision. We were a little weary about buying something like this on the internet, but the product quality is fantastic and as advertised. We will definitely check with BuildDirect on any future projects.
Linda C.   Greenwood, MO   Feb 15, 2011

I absolutely love my new flooring!!! Very affordable and great quality. This is the 2nd time I have made a large purchase through BuildDirect. I am very happy. I hope to do business again!
Liisa T.   Portland, OR   Feb 14, 2011

Excellent products for the price and very simple to install.
Jim M.   Atlantic Beach, FL   Feb 14, 2011

I am very happy with the comanpy and the products
Robert S.   Princeton, TX   Feb 12, 2011

Floors were easy to install and didn't take long at all. They look wonderful and exactly like the sample sent to us. Our flooring rep was wonderful to work with! I would recommend this flooring to anyone.
Darin And Holly J.   Minot, ND   Feb 10, 2011

we have not opened the package containing the trim. this was our first time buying this way, other than the weather it went well.
Scott R.   Lakebay, WA   Feb 09, 2011

Good service and great prices I'll shop with you again, Thanks
Bradley R.   Tucson, AZ   Feb 09, 2011

We had an issue with some of the product being damaged. We spoke with your team & the issue was resolved quickly. So far our experience with you has been very good. We are currently waiting on some replacement product to cover damaged goods. These items should be in within a few days. Your customer service department was very helpful.
Philip S.   Many, LA   Feb 08, 2011

Our rep was super helpful and informative.
Amanda Z.   Pitt Meadows, BC   Feb 06, 2011

I've been installing laminate for several years and this was the best material I have ever laid my hands on! You can't go wrong! Lamton has been the best I have installed. The design of this core and locking features are superior to any! I saved 30% of my time installing this material. You don't need tapping blocks, pull bars, or even spacers for the expansion gap. Extremely impressed!
Paul H.   Jacksonville, FL   Feb 06, 2011

I haven't installed the floor yet. But so far I am happy with everything.
Chris W.   Larsen, WI   Feb 06, 2011

Everything was as promised with great value for a great product.
Victor P.   Folly Beach, SC   Feb 05, 2011

Fedex lost my package but it was replaced quickly by the shipping department. No complaints The flooring was great.
Jeffrey D.   Palm Coast, FL   Feb 05, 2011

GREAT CUSTOMER SERVICE!!!!! VERY HAPPY. WILL DO BUSINESS AGAIN.FANTASTIC QUALITY FLOORS!!!! GREAT PRICE!!!
Ernie W.   Davenport, FL   Feb 02, 2011

would definetly recommend to others. finished install yesterday and it looks awesome/ Great company to deal with
Colleen T.   El Mirage, AZ   Feb 02, 2011

very helpful and pleasant customer service. as described The driver who delivered the flooring went above and beyond actually shovelling the little bit of ice at the end of the driveway to get the skid up over it. I'm very pleased with the experience I had with this company. This was my first purchase from your company and I'm very happy with the service and the product I ordered. The floor has been installed and it's beautiful. I will order from this company again and highly recommend BuildDirect to others.
Stacey D.   Smithtown, NY   Feb 01, 2011

our rep was a pleasure to deal with. boards were intact, some of the boards seemed to have a different finish. Almost like a haze. Serves me right for not thoroughly inspecting before laying them. It's difficult to do though, when you're a first timer, pulling the boards one by one out of 3-4 different boxes. We inspected for damage of the boards, not a bad finish. picked up the delivery without a hitch Genereally and overall good experience the floors look great, if they didn't have the off color haze every once in a while they would have come out fantastic. As we went along we learned valuable little tricks that helped us out. Had we known them prior, it would have made the installation better. Thank you
Keith T.   Carson, CA   Feb 01, 2011

The customer service rep went out of his way to be of assistance I was very pleased with the quality of the flooring, it installs with very little problems. It looks GREAT! The shipping company that delivered the floor had given us a delivery time of 1 to 5 PM. They finally showed after 6 PM.that day. It was tough for a 70 yr old bringing 40 boxes that late at night. I have reccommended your company to several people and will continue to do so. Thanks for a great product at a very reasonable price. I thought your sample sizes were large enough so we could make an informed decision.Getting them totally free is hard to beat.
George S.   Saint Augustine, FL   Feb 01, 2011

Product was Great. Was not delivered when promised initially. Sales agent was easy to work with, our delivery was a week late but well worth waiting for. Logistics manager got back to us promptly. And was very helpful. very satisfied with the experience will recommended others.
Raymond G.   Santa Clarita, CA   Jan 29, 2011

Exellent product !Quick shipping! I like my new floor! Thank you!
Sergey R.   Victorville, CA   Jan 28, 2011

Great customer service, very nice product (just like the picture and decription) and quick shipping.
Jaclyn C.   Winnipeg, MB   Jan 27, 2011

Had no problem at all We are proud of you product in our home. Was very satisfied Some times we feel relucent to buy on line. When spending a large amount of money it is easy to be leary. We really are pleased with your people, your transportation people, the ease of install and the timely manner that it all took place. We would recomend your people,service,shipping and product ease of use to any one that is asking. Thanks a million.
Shirlene H.   Smithfield, VA   Jan 27, 2011

We were very satisfied with all aspects of our recent purchase. Web site was easy to navigate, customer service were friendly and shipping was right on time. The flooring was in excellent shape when it arrived. We have recommended your products to all our friends.
Danny S.   Theresa, NY   Jan 27, 2011

Good communication Looks great Timely and the driver was very helpful We are completely satisfied with our experience so far !!
Dennis M.   Clinton County, OH   Jan 21, 2011

Very easy and quick. Arrived as promised. Great price. Would recommend to anyone.
Paula V.   Mayfield, KY   Jan 21, 2011

Great The floor looks wonderful, transformed our basement! Shipping was fast, correct amount, all was great! Price was better than other places we had checked. Thanks!
Lee G.   Grove City, OH   Jan 20, 2011

I recently purchased flooring from build direct. The Customer service rep was patient and helpful. The delivery was fast. The quality of the floor is amazing. Installation is so easy. My overall experience has been great. I will recommend Build Direct to all my friends!
Arlene D.   Mount Sinai, NY   Jan 20, 2011

The whole process was completed with ease and worry free. We are very happy with the floors. Our first experience ordering materials online has been very positive.
Marie-nicole Z.   Lake Charles, LA   Jan 20, 2011

Your flooring is top quality for an awesome price, thank you very much. We just recommended your company to our friend who needs flooring through out her home.
Cindy G.   Feasterville, PA   Jan 19, 2011

Customer service was prompt and extremely helpful. They addressed our concerns immediately and we are completely satisfied. Love, Love, Love the product!!! Shipping was very fast but pallets came damaged. Customer service took care of the problem and resolved it very quickly and 100% to our satisfaction. We are extremely happy with all aspects of this transaction and with our lovely new floors ... all 1000 square feet of it looks and is wearing fabulous. We will recommend build direct to others and would definitely use them again for future needs.
James L S.   Ormond Beach, FL   Jan 19, 2011

Very helpful good product Everything was good except the shipping and the cost of shipping. The pricing is very competitive with a good product.
Mike E.   Sikeston, MO   Jan 18, 2011

Fast no hassle delivery easy installation
John C.   Aurora, OR   Jan 15, 2011

So far haven't had much contact with customer service but what few conversations we have had it has been wonderful. Knowledgeable staff provided get support So far my family is very impressed with the quality. Given the product has only been installed for a couple weeks now, we will see if this holds up but completely expect that it will. Overall what was expected and a good experience
Joshua S.   Thornton, CO   Jan 13, 2011

BuildDirect's website was to the point and easy to use. Any questions that arose, were easily answered by the customer service representative. The flooring arrived when it was expected and was simple to install. My new floors are beautiful and are always heavily complemented when company is over. I couldn't have made a better purchase.
Heather S.   Folsom, LA   Jan 13, 2011

We love it and it was easy to put down.
Ross W.   Groveland, CA   Jan 11, 2011

The laminate quality is amazing, and I love the color. Even with the shipping fee still a lot more affordable than anything at The Home Depot. I have not had a chance to install it yet, but I know it will look incredible once it is installed.
Ramiro G.   Converse, TX   Jan 11, 2011

I could not ask for better customer service. Shipping was quick and efficent. Thank you. This flooring is absolutely beautiful. There were no issues with color variations. Customer service was excellent. Price was unbelievable. I have never delt with such a fine company. Heck, my samples were here within 2 days. There was no pressure whatsoever. Shipment was on time. These folks should be the ones setting the standard for internet based businesses. I purchase online very often and I can tell you that so far no one holds a candle to this company.
Joseph V.   Chipley, FL   Jan 07, 2011

It was so nice to be contacted by a live person after placing my order! Fantastic! Shipping was very good and fast. My only issue was I didn't receive any confirmation that the floor had been shipped. I was set to call when I got a call from the deliver store that it was in. But it shipped so all was good! I have told all my friends and family and will definitely be doing business with the company again! Thanks we love our floor. Everyone I delt with was very knowledgeable and kind. The whole process was so timely and the shipping was less expensive than me driving to a local store and back that is two hours away! Plus the truck delivered the entire pallet right to my door. Not to mention out of 600+ square foot of flooring we only had one board that had a manufacturer defect and even it was still usable! Thanks I will definitely be ordering more!
Jessica K.   Williston, ND   Jan 05, 2011

our rep was very quick to contact me and return calls - great service! BuildDirect was very good to deal with, good delivery even though there was a day or two delay with the location and some materials required a second delivery. Customer service was excellent.
Carol L.   Golden, CO   Jan 05, 2011

I am very please with the whole process (ordering samples, prices, discount for prompt order, price adjustement when the price of my laminate flooring went down, friendly and efficient sales representatives, look of my laminate flooring when installed). Slight delay in the receiving of my underlayment.
Marie-nicole Z.   Lake Charles, LA   Jan 01, 2011

Great product, thanks. We are very happy with the product, it looks great, price was right too. Thanks!
Noelle O.   Midway, UT   Dec 31, 2010

Customer Service was very helpful, Excellent. I love this floor, it's Beautiful. Shipping was fast, even with the Holiday. Customer service contacted shipping to make sure I would get my floor in time and called me right back.
Shelly E.   Battle Creek, MI   Dec 31, 2010

Easiest floor Ive ever put down. Samples all show superior products & prices are great too I appreciate the follow up on my sample orders. I will be getting more.
Glenn C.   West River, MD   Dec 28, 2010

I highly recommend BuildDirect. The whole experience was great and even more important the quality of the product is awesome. Our rep went out of his way to support my whole buying experience. Thanks!
Daniel B.   Rogers Park, IL   Dec 27, 2010

Customer service was very polite and easy to deal with. havent unwrapped the product yet. dont know for sure on the quality,but im expecting good things !Shipping was also polite and easy to schedule
Linda S.   Plainville, CT   Dec 26, 2010

We received some excellent help from customer service in making sure we got the best shipping price and accurate pricing on the flooring. The floors look great. The price was fantastic. Thanks so much!
Ivan C.   Roosevelt, UT   Dec 24, 2010

Customer service was great. Product looks great in package ..... I have not installed it yet. Shipping was very fast and every thing arrived in excellent condition. I bought 3000 ft of laminate ..... your competitors lost out simply because they charged to ship samples....Like a lot of other people I won't order samples that I have to pay for. Thanks for the great service and follow up. I will surely recomend you to anyone who is in the market for your products.
Davy L M.   Seagrove, NC   Dec 24, 2010

The planks don't fit together as well as a 15 mil plank should. A number of chipped edges have shown up after being installed for only a few weeks. The waxed edges seeped out onto the face of the product (while in the box) and is difficult to remove. Great website with good filters and easy to navigate. Best deals available. Great customer service with good knowledge of products.
Troy S.   Chesapeake, VA   Dec 22, 2010

The floor was easy to install and looks great.
Kathy K.   Katy, TX   Dec 18, 2010

the Logistic Coodinator has done an excellent job. She has built up my trust to your company. The people in logistics department is very nice to solve my problem. I would like to recommend my friends to your company if I have chance.
Chong X.   Bound Brook, NJ   Dec 18, 2010

A great product, excellent and simple purchasing process.
William R.   Canoga Park, CA   Dec 17, 2010

Customer Service was very good. it was a very nice experience working with everyone over the phone - took care of making sure i received my order correctly
Janet A.   Kirkland, WA   Dec 17, 2010

very good it was a very nice experience working with everyone over the phone - took care of making sure i received my order correctly
Connie S.   Gonzales, LA   Dec 17, 2010

Everyone I talked to was amazing!! I appreciated everyone working with me to get the floors I ordered here earlier than expected. I was hosting a party and without their help I would have had concrete as floors! Great great customer service and I have been telling everyone to buy their floors through you guys!! Thanks for a great experience!
Tammi B.   Grand Prairie, TX   Dec 15, 2010

Good experience, I will use Builddirect for the next floor job. I would recommend Builddirect to everyone.
Tim H.   Titusville, FL   Dec 15, 2010

Amazing customer service, Looks amazing, the installer said "just snapped right together" just lovely... My product arrived to fast...
Lisa N.   Las Vegas, NV   Dec 13, 2010

Product as expected and good service
Bertie S.   Danville, CA   Dec 12, 2010

I got better customer service with Build Direct than I would have ever gotten from in-person store such as Home Depot or Lowes. my rep was wonderful. He always promptly responded either by phone or email and made the experience pain-free. He even helped us find additional laminate when we ordered too little and Build Direct was out. The products I got from build direct are more attractive and better quality than anything I have seen elsewhere. It was not fun to carry 800 sq ft of laminate up 3 flights of stairs to our condo, but I also like that Build Direct keeps its costs down. If I ever have to buy in pallet volume again, I will certainly buy from Build Direct. I will also recommend to friends.
Mary Lauren M.   Lexington, KY   Dec 09, 2010

Better than expected for the price, excellent value! Would make same purchase again - very satisfied!
Saraya B.   Everett, WA   Dec 08, 2010

our rep was very helpful. This was my second purchase im sure I will be back. we got our product in a timely fasion. I would recommend BuildDirect to anybody. Thanks BuildDirect
Jose H.   Fort Smith, AR   Dec 08, 2010

Very happy! Completely satisfied! Very happy! Will definately recommend to friends and family. Customer service was friendly, informative, and prompt. Product is excellent quality, easy to install, priced right, and quite beautiful. Everyone who has seen our flooring is quite impressed. We have and will continue to recommend BuildDirect to family and friends. Only one complaint. We wish that our Peruvian Rosewood flooring had laminate moldings available to purchase as it is quite hard to find a good match. :(
Ann M.   Upland, CA   Dec 07, 2010

The product quality was excellent, was disappointed not to be able to buy the trim in the same colors, as I had a very hard time finding anything even close. Super fast and efficent Yes, loved the experience and prices where awesome.
Noelle T.   Joliet, IL   Dec 07, 2010

The installer said that this flooring was the best that he has ever worked with. This product looks great install. I had my doubts because the price was so good, The floor looks great, Now we watch for long term.
Steve P.   Bear, DE   Dec 06, 2010

VERY GOOD QUALITY! The quality and price was excellent. Shipping was super fast!
Jose P.   Mount Vernon, NY   Dec 05, 2010

It was truly a great experience dealing with Build Direct. Whenever I had a question I received a fast response from them. My son, who is experienced in laminate installation, installed the floor for me. This was his first installation of the 12 mm laminate. He said it was, of course, harder to snap together than the 7 ml. but not bad considering the difference in thickness. The floors are beautiful and I've received many compliments on them. I definitely recommend Build Direct and will use them again for my flooring needs.
Alice H.   Mount Dora, FL   Dec 04, 2010

Sctatches and dents easier than expected The staff online and in person were wonderful!! I was worried about ordering online that they put my mind at ease by answering all my questions and lived up to everything they said. Very pleasant experience. Would and have recommended you to friends and family.
Shana T.   Leander, TX   Dec 03, 2010

Pretty good quality, great value, but some pieces weren't "true" and didn't fit together too well. Overall very nice experience, would recommend to others and do business with again.
Angelo M.   Orlando, FL   Dec 03, 2010

Everything went perfectly, we ordered samples from three different companies, yours arrived first. The shipment arrived quickly and in good condition, the floor went down well and looks great. This is our first experience with laminate flooring, it seems to show a lot of footprints from shoes in direct natural lighting. Any tips on cleaning methods would be appreciated......
Rick G.   Buena Vista, CO   Dec 02, 2010

Customer Service was very friendly, followed up, made sure I was fully informed. Thanks to my rep. Better than most products available at home centers and about 40% cheaper. Arrived promptly without any damage.
Paul M.   Tempe, AZ   Nov 30, 2010

Customer service while selecting and ordering my flooring was excellent. The flooring looks exactly as advertised - maybe even a little better. It was fairly easy to install (my first time installing laminate flooring) and looks and feels very nice. Shipping was as advertised. Everything arrived on time and in excellent condition. BuildDirect was a pleasure to work with. I will definitely be ordering more flooring from them in the future.
James B.   Brewerton, NY   Nov 30, 2010

The product arrived as expected in good condition. The Driver had a loader and he took the skids and pushed them into our garage. Out of 1,225 square feet, only 2 boards were damaged. The contractor said, hands down, the easiest floor to lay that he has ever done(no glue, taping or forcing). The floor looks great and it took them 12 hours to lay 1,150 square feet including the underlayment (3 in-one). Waste was less than 2%. The floor with underlayment sounds like a wood floor, not a laminate. The hardwood core may be the reason. It is hard on blades and they had to change blades twice due to setting off the smoke alarms. First Family Members to view the floor asked how much it cost for "wood" floors that nice. When we told them it was laminate, they could not believe it, we had to show them a spare board and to prove it to them. I would definitely recommend this flooring. The color is true to site photos and the simulated grain looks real. The variance in boards is very good for a laminate that adds to the character. The 5 inch wide boards make a rich appearance.
Kay S.   Viera, FL   Nov 27, 2010

best customer service I have ever received, bar none.Product was beautiful!! Shipping was straight forward, I had a few minor shipping damage issues that was promplty fixed Overall, highly impressed with the service, product and personal touch by everyone, Love you guys, have recommended you to many of my friends who are interested in the flooring after seeing mine. In fact, I was referred to you guys by my friend.
Jason P.   Jacksonville, FL   Nov 23, 2010

we are very pleased with the ease of shopping on line and delivery to our driveway. the price was excellent and we are very happy with the quality of the product. the floors look great
Jan M.   Hudson Falls, NY   Nov 23, 2010

This was my first time ordering flooring on the internet or anywhere else for that matter. I was really nervous and worried that I wasn't going to make the right decision. I worked with my representative and he was very patient with me. Great customer service and shipping was painless. The product looks wonderful and I can't wait to install it. Thank you BuildDirect...my home remodeling will be wonderful!!
Dora E.   El Paso, TX   Nov 21, 2010

our rep was professional and extremely helpful. In the trade show industry we have little or no time. The delivery was on time and within budget. Again our rep promises became reality. We will be back! Promises and delivery dates mean everything. Few vendors make good on the promises they make and the dates they promise. You are one of the few dependable vendors. Hats off to our rep and his professional helpful customer service. Keep up the good work.
Bill V.   Mentor, OH   Nov 19, 2010

I liked the flooring so much, that I decided to do my entire house with the same product. It was very easy to install and trimming to make special cuts was no problem. I have recommended Build Direct to my friends. Thanks for a great product at a very affordable price.
Sheila R.   Morgan City, LA   Nov 19, 2010

the rep was excellent. He assisted us beginning with the selection process to the ordering. The free samples made it so easy to choose. Very impressed with the product quality. Shipping was excellent and timely. I was a little apprehensive to order something so large on line. After I contacted your company and spoke with the rep, all of my fears were allayed. I was anxious about the delivery process as the day of delivery we were experiencing rainy weather and I had concerns about how the product. It was shipped in a container truck (completely dry and intact) and delivered in a professional manner. I am extremely pleased with the product quality and the installation was easy. Thank you. The entire process from product selection to delivery was second to none. The quality of the product, ease of installation, and the price are unbeatable. your rep is an asset to your company and assisted us with professionalism and enthusiam. I highly recommend BuildDirect.
Daniel F.   Palm Coast, FL   Nov 19, 2010

our sales rep was a pleasure to work with - wonderful customer service. He responded promptly and was extremely helpful Buying online is always a little scary - esp for something as permanent as flooring With the reps help, we felt confident purchasing from Builddirect We are MORE than happy with the results - the floor looks amazing - we could not be happier
Kate H.   Riverside, CA   Nov 18, 2010

Customer service was the best. Product was excellent I think, but time will tell. The best You People have been great with everything. You-all sent samples out to me very quickly. Shipped all products quickly. Your shiping costs are the best, and I will talk you up to all my frends. Thanks for your help with everything. The BildDirect Team, keep up the Excellent work. You guys are good, real GOOD.
Lynn C.   Berwick, PA   Nov 18, 2010

I have only had it down a week, but so far I love it!!! The delivery company was very nice & on time. I would definitely buy from Build Direct in the future, thanks for all the help. Nothing negative, the sales rep was great. Plus when I ordered samples they arrived in 2 days, which is amazing.
Robin S.   Harriman, TN   Nov 18, 2010

Look forward to do another project with BuildDirect!
Patrick D.   Delta, BC   Nov 12, 2010

Very friendly staff, great prices, quality products.
Denise L.   Las Vegas, NV   Nov 12, 2010

I appreciate the help that the rep gave me. 100% satisfied with the great laminate flooring. Came as quick as promised. Quality was excellent. Out of 39 boxes I only had 4 damaged pieces and I was able to cut and use them on the ends. I ordered 10% for waste and I have all of it left over. WOW...no waste...what a great product. I am very happy!
Derek S.   Sweetwater, TN   Nov 09, 2010

I am extremely pleased with the quality of the flooring and the speed of processing. Every step along the way exceeded my expectations! My flooring arrived super fast and in perfect condition. It had obviously been handled with care. Customer reps were quick to respond to my questions and very courteous. The quality of the flooring is amazing and the price was unbeatable. I would highly recommend BuildDirect to anyone searching for a great flooring experience.
Kelli P.   Holland, MI   Nov 09, 2010

I ordered on line, everything was fast and easy. I've only finished the floor in one room but am very happy with it. The reducer arrived ok but had a few problems when the flooring arrived. When my flooring arrived one of the pallets had collapsed and the driver had to unload each box one by one. On the second pallet, when he got it to the end of the truck to unload it, it collapsed and all of my flooring fell off the truck onto my driveway. It might be helpful to use stronger pallets. I ordered enough flooring to do seven rooms. so far all I have finished is the library, but the dark shade I chose looks wonderful in there. I can't wait to get the other rooms finished. I am very pleased with the color choices you offer and with the quality of your product.
Cheryl L.   Yucca Valley, CA   Nov 08, 2010

As my friend recommended BuildDirect to me, I too have recommends BuildDirect to several of my other friends.
Greg G.   Severna Park, MD   Nov 07, 2010

The floor is great quality and incredible price. The snap-together feature works like it should and the grain variety approximates real wood better than I expected. Wish I could buy everything from BuildDirect.
Holly B.   Worden, IL   Nov 07, 2010

It was all around good.
Heidi R.   Temecula, CA   Nov 07, 2010

Great customer care.......... pleasure to order from you. Not the case on all the buy thru intertnet.
Christopher L.   Stony Brook, NY   Nov 06, 2010

my sales rep was very helpful, as I told him I will not start installing the flooring until after Thanksgiving. Until I install the flooring I can't really say but from my inspection when it was delivered it seems to be excellent.
Richard O.   Longs, SC   Nov 05, 2010

the service was excellent i am completely satisfied well i personally have not seen the items but they will be cleared from the warehouse on Tuesday i had to get the services of a custom broker to prepair documents to have it released. it was great. the experience was a very good one and that is priceless .I am shopping for glass mosaic tiles and will be checking out your site to see if there is anything on there i can purchase. Thank you very much I think every thing was good,the samples i got the quality far exceeded what i thought it would look like judging from some i was able to see in stores,I intend to put that in my existing rooms upstairs and do my entire downstairs next year i may also consider some tiles for my kitchen. Thank you
Patricia Ruiz B.      Nov 04, 2010

Sales staff and pricing excellent. Delivery service excellent, but shipment contained 4 boxes of wrong product Product quality and pricing the best I have found anywhere. I and folks I have referred have bought laminate flooring four times now, and the quality, service and pricing has been consistently outstanding.
Elaine W.   Eugene, OR   Nov 03, 2010

Shipping was good....Actually, a little TOO good. The day I placed the order, I called back to put a hold on it, because I had a change in quantities. However, the shipment had ALREADY gone out. They DID allow me to return the shipment, but it was just another thing to add to my already TOO LONG to do list. Customer service IS excellent. I would definitely use Build Direct for my next flooring project!
Jodie F.   Clyde, OH   Nov 03, 2010

JUST GREAT!!!
Ariela N.   Manhattan, NY   Nov 02, 2010

samples came quick. when we decided to order flooring everything went smoothly and quick. product looks great. samples were free and arrived quicker than other companies. we decided to order 12mm doussie and the whole ordering and shipping process went smooth and quick. the product arrived in perfect condition. the flooring looks great installed. thanks for a great experience.
Scott G.   Riverside, CA   Oct 31, 2010

our sales rep was very helpful. Excellent quality. Looks really good. Shipping on your end was as expected. The local freight company showed up 2 days early. The driver was very nice and went out of his way for us. Everything worked out fine in the end. We had 10 to 12 pieces of flooring that we couldn't use due to shipping. I took this into consideration when ordering. Things happen which are unavoidable.
Kenneth A.   Newland, NC   Oct 31, 2010

We purchased the flooring for our new house. It's still under construction. Our contractor said he was impressed with the flooring. It has been installed, but its still covered up, until the house is finished so we won't know definitively about the quality until we are finished and get a chance to live with it for a few weeks. So far I am very pleased. BuildDirect was very helpful in sending us samples to choose from and they worked with us to deliver our flooring to our new house in North Carolina for installation.
R Mark A.   Kill Devil Hills, NC   Oct 30, 2010

It was real pleasure to buy from you I just love it. Very fast and efficient Already recommending your site to all my friends
Alex Z.   Farmington, MI   Oct 30, 2010

Absolute best looking, least expensive, easiest installation laminate flooring I have ever installed! Amazing customer service! Will absolutely be purchasing more products in the near future!
Chris F.   Damascus, OR   Oct 29, 2010

when you sent me the three samples two would go together but the third would not,almost cancelled the order. but i had faith and waited to see what would happen. 1900 ft later and i am a happy camper.not one bad piece and very little waste no where near 5%.THE TRICK IS A LITTLE ANGLE ON THE BOARD WHEN BANGING IT IN .THOSES 2 LITTLE TOOLS THEY SELL AT HOME DEPOT. A PIECE OF PLASTIC AND IRON FLAT BAR WITH REVERSE ANGLES ON IT TO LOCK THEM IN. THE OTHER TRICK MAKE SURE YOUR SQUARE OFF THE ROOM THE ROOM IS NOT SQ AND IT WILL DRIVE YOU CRAZY IF YOU DONT.WE WERE ABLE TO DO 250 SQ FEET A DAY ON NEW CONSTRUCTION.
Art N.   Port Jervis, NY   Oct 27, 2010

Customer service was very good. the sales rep didnt try to "sell" me anything. He just helped me with what i neeeded. Shipping was almost too good, My order was delivered in 3 days. I had to find a spot to put everything. I have already recommended you to several of my friends and family. I really began checking your site out because of the low price. But after the overall positive experience and your great customer service, i would buy from you again even if you didnt have lowest price.
Keith C.   Wetumpka, AL   Oct 27, 2010

I was completely blown away by this product. It is durable, easy to install, and is resilient to my dogs' nails. Not to mention the finish is beautiful. I compared the cost of the flooring with the big box stores, and no one could come close to the savings with BuildDirect. I even shared my discovery with other shoppers at one of the other stores. The product looked like the image on the website, and feels great to walk on. I would recommend BuildDirect to everyone. You also can't beat the free samples.
Paul H.   Carlisle, PA   Oct 26, 2010

My salesman was great his calculations on what I needed per square foot were right on target! Floors arrived on time and in great condition. My clients love the floors and so do I. Will send pictures.
Donita S.   Upper Marlboro, MD   Oct 24, 2010

just very satisfied
Jose V.   Newark, NJ   Oct 23, 2010

The best customer service i have ever received. I had a problem with my delivery, i called the number on the email. I spoke directly to someone, they took my information and i received an email from them within 5 minutes. I made my very stressful situation so much more pleasant. The representative is still in contact with me because i want to order more flooring. He is so wonderful and pleasant to work with! I will be passing on nothing but good comment about your site! Wonderful, I purchased 1100 sq-ft of Laminate and it turned out better then expected! It has been a pleasure to do business with your company and i will be ordering more in the future!
Andrea K.   Fredericksburg, VA   Oct 19, 2010

Customer service was excellent. My installer said this was the best laminate he ever worked with. It looks beautiful. The guy who delivered product needed help unloading off of the truck. Excellent service and excellent product
John B.   Rio Grande, NJ   Oct 15, 2010

very helpful & friendly service!
Daniel L.   Delray Beach, FL   Oct 15, 2010

our sales rep was awesome! The product is excellent. The only issue was that there were quite a few damaged/defective peices. The peices that were not defective were great. I ordered enough so I didn't have to worry too much. Great...
Eric M.   Perkasie, PA   Oct 14, 2010

Our sales representative, continues to provide excellent customer service on every order. We're very happy with BuildDirect!
Christopher K.   Cleveland, OH   Oct 13, 2010

Very helpful during phone order Quality of product was very good. Only a few damaged boards, which were easily used in the project. No need to return anything. Shipping was fast, but first delivery attempt was confusing. Driver expected us to help breakdown the pallet and carry flooring off the truck. This is not what was communicated to us. They returned the next day with a forklift to lower the pallet and place it in our garage. My experience with the product was very good, from the order process, to the shipment timing, to the installation, and the finished appearance.
David H.   Clarkston, MI   Oct 12, 2010

I puchased hand-scraped distressed peacan laminate 12mm. This laminate product has an excellent lock. Planks have bevelled edges and a wavy surface. I'm very satisfied with the quality of the product Shipping delivery was as scheduled. I also ordered seven pieces of diferrent molding. I counted the pieces, but didn't verify if different types of modling. At the end of installation I realized that one piece of molding wasn't the one I ordered. I contacted the sales in BuildDirect and they promised to ship a piece next day. I never got the email on shipment, nor the piece. That upsets me. I felt that BuildDirect took care of the large order and got the money, but didn't followed up on a little piece, which is probably has the same importance as the whole order.
Katerina I.   Westminster, CO   Oct 09, 2010

I'm very pleased with the quality of the flooring. It looks good.
Janet H.   Glendale, CA   Oct 08, 2010

Thank you for your customer service help to correct a problem created by the shipping company.
Michael D.   East Highland, CA   Oct 07, 2010

Great service...
Dave R.   Parker, AZ   Oct 07, 2010

Great service from the customer service staff. The flooring we received was of excellent quality. Everything was shipped on time and in good condition. It was great, please keep up the great service. I liked everything, I have no negative comments. everything was geat and I strongly recommend your company to anyone looking for flooring.
Clarence Piner J.   Fredericksburg, VA   Oct 06, 2010

Installation was not too bad. So far after two weeks we are very happy.
Norbert Y.   Perkasie, PA   Oct 05, 2010

I had NO problems. Earlier than expected, but that was ok. I purchased 29 boxes. Out of that, there were approximately 7 pieces that did not match (it was lighter), which I used in closets. There were also 3 that had holes in them. Considering everything, I had a great experience and love the look of the flooring. I would recommend your website and have to my nephew.
Sharon J.   New Bern, NC   Oct 05, 2010

our sales rep was very very helpful. One of the reasons you guys get a heavy recommendation from me. As advertised Right on time. I will definitely use Build Direct again, as will anyone I know that will follow my recommendation
Nicholas R.   Conyers, GA   Oct 04, 2010

We searched laminate products for 2 months looking for the best quality for the best price. we were interested in 12mm with attached padding. We received the product 7 days after online ordering. It exceeds our expectations. we also looked locally at 3 companies that could not come even close to the price for the quality or warranty.
Tala D.   Phoenix, AZ   Oct 03, 2010

we are very happy with service and product. our floor look beautiful.
Panna P.   Round Rock, TX   Oct 02, 2010

Buying with Build Direct was an awesome experience all the way around! The customer service was great, and the quality of the laminate we purchased was exceptional! our installer only found 3 bad pieces in 34 boxes.... he said he usually finds at least 2 bad pieces in one box! I highly recommend buying from Build Direct, not to mention I did a lot of shopping around, and they were by far the best price! Love the floors!!!
Sarah O.   Ormond Beach, FL   Oct 01, 2010

The BuildDirect experience was wonderful. Ordering samples was quick and easy, and the product was delivered in just a few days. The value was better than anything else we could find, and the floor looks amazing.
Bazzell L.   Godfrey, IL   Sep 29, 2010

Ordered online and received an email confirmation within minutes. Very easy! We have had a total of 6 pieces with damaged ends. The floor is gorgeous and very easy to snap together. I was very suprised how fast we got the product. Ordered on Wednesday and had it at our house by Friday. I would recommend this company to anyone and will use you in the future for flooring purchases. The price, quality, and customer service go above and beyond. I would recommend this company to anyone and will use you in the future for flooring purchases. The price, quality, and customer service go above and beyond.
Janice C.   Effingham, IL   Sep 27, 2010

our sales rep was great! We were having difficulty with getting in touch with each other, but he was patient and took care of our needs. Very happy with the product! The driver from the delivery service was so helpful and very professional. He made the experience smooth! I would recommend your company to anyone who is looking to buy online flooring. I was very skeptical about buying my flooring this way, but your company made the whole experience an easy one.
Christine M.   Jacksonville, FL   Sep 27, 2010

Customer service was great! Plan to use Builddirect again. I was especially impressed with being able to receive 5 samples for free so that I could actually see what I was buying. Other on line companies were not so generous.
Barbara G.   Anniston, AL   Sep 24, 2010

our sales rep was patient yet persistent with his efforts to ensure I was getting the best deal. He made the difference and earned this sale. Thanks, The product has not yet been installed awaiting date from install customer, but my expectations are high.
Alan K.   Virginia Beach, VA   Sep 23, 2010

Customer Service was very friendly and helpful, product installed easily, and works well, shipping was right on time. All is good I was ready to buy from another retailer, before I came to your web site. With the smaller shipping charges, I was able to purchase a thicker flooring and underlayment for several hundred dollars less. Although the conversation I had with customer service is what really sealed the deal. I think the above comments pretty much sum it up. please feel free to use them.
Jim H.   Water View, VA   Sep 22, 2010

The folks I spoke with on the phone were very polite. Approximately 16 - 20 of our boards had defects. We were able to cut around them and use them as end pieces, but for a while I was extremely nervous that the defected pieces would cause us to be short the wood needed to complete our project. Love your square mileage estimator for ordering. I ordered one more box than recommended. Even with the defective pieces in our order, I still have one full box remaining. My experience with Build Direct was very positive. I would definitely use Build Direct again in the future for flooring projects and I would highly recommend to anyone I know looking to do a flooring project. Thank you.
Shannon G.   Butler, WI   Sep 20, 2010

A few boxes were delivered with damaged product. Overall, the service is great. I received replacement boxes for the damaged floors. The customer service staff is very responsive and understanding. Build Direct has very competitive prices on floors. My brand new floors look great!
Saray S.   Massapequa, NY   Sep 20, 2010

quality of product is exceptional. looks great. great experience with builddirect. you all are a great company with quality products and reliable service. i am very happy we decided to use your flooring.
Van T.   Fletcher, NC   Sep 16, 2010

customer service was great..... Answered all questions I had !!! product was excellent...... Looks great Great..... Delivery was delivered as promised!!! Overall excellent product.... Excellent customer service, great price, and the floors look great... I layed down 1500 square feet in our basement..... Took a while but the outcome is great!!!
Tony P.   Trevor, WI   Sep 15, 2010

Just ordered more today!
Mary S.   Gainesville, FL   Sep 13, 2010

I have bought pallets of laminate flooring from you multiple times and have been very pleased with the product and shipping.
Sean E.   Carnegie, PA   Sep 13, 2010

I have ordered from you before and had Excellent service both times.Thanks
Patrick F.   Blount Springs, AL   Sep 11, 2010

Your product are great and reasonably priced. I would surely buy again from you and tell others about my positive experience in dealing with you. Thank you
Jo-ann P.   Greenville, NY   Sep 10, 2010

Customer Service Rep was friendly and knowledgeable. The floor looks amazing. I quoted a similar looking product in brick and mortar store for a lot more NOT incl pad. I ordered on Tuesday, asked for a rush order, and it was here by Friday. With regular delivery charges. I'm very happy I googled laminate floors and found this website. I've told everyone I know who is interested in redoing their floors. I'm definitely a repeat customer!
Kandace W.   Richardson, TX   Sep 04, 2010

Excellent customer service. I had 3 boxes with various degrees of defects and I was promptly shipped 3 replacement boxes. Would definitely purchase from build direct again.
Denise D.   Maplewood, MN   Sep 03, 2010

I would recommend to anyone purchasing laminate flooring from BuildDirect.com and will most likely purchase other products in the future for my home. I am very impressed with the quality of the product and at an unbeatable price, too. I had other laminate flooring installed in my old home which felt a little hollow when you stepped on it. However, this laminate flooring from BuilDirect feels solid. Even the installer I hired said he thought the material was of good quality.
Jone C.   Oxford, MS   Sep 02, 2010

Great service, products and pricing.
Denise L.   Henderson, NV   Sep 01, 2010

the Sales team was very helpful and friendly. I really didn't know what accessories to order, and he helped a lot. I just want to say how glad I am that I found this site. I heard about it from a friend the day I was going to order carpet. I had decided that I could not afford wood or laminate flooring, but after hearing about Build Direct, my entire house minus bathrooms is laminate.
Candice H.   Franklin, TN   Aug 29, 2010

Customer service was very good. Shipping was fast. This is my 2nd time buying from builddirect and overall I am satisfied.
Thomas L.   Kings Mountain, NC   Aug 28, 2010

Thank you so much....I love the flooring, and it looks beautiful. We have a few extra boxes, and we are planning on ordering more of the same to do another room in the house! The service was excellent. When I called, I was treated very professionally and my order was handled well. Thank you.
Barbara T.   Hesperia, MI   Aug 27, 2010

Product looks great, very easy to install.
David G.   Woodstock, NH   Aug 26, 2010

My experiences are all very good
Michael R.   Ocala, FL   Aug 25, 2010

It was really a great experience to buy through Build Direct. I am going to refer to my friends about your organization.
Sarbjit D.   Fresno, CA   Aug 24, 2010

THE ENTIRE EXPERIENCE, FROM THE PHONE CONVERSATION WITH THE STAFF, TO THE FREE SAMPLES, TO PLACING THE ORDER, DELIVERY, AND THE GORGEOUS FLOORING (NOW INSTALLED) WAS SUPERB--I COULDN'T BE HAPPIER!
Terry P.   San Francisco, CA   Aug 24, 2010

My sales rep was great. It was pure quality....considering I did not have to wrestle and tape down underlayment, that alone saved me so much time. I will be reccommending your product and using it in the future. Build Direct is my number one choice when it comes to flooring. I have no complaints. The product is amazing and looks beautiful. The only thing i would add is a drop down for stair nosings and thresholds so it can all be factored into the cost, just like the overage of sqft amount.
Arjaye W.   Oakland, CA   Aug 23, 2010

Always trusted the quality On time Very professional timely delivery, close follow-up. This order was my sixth never failed Thanks
Ohannes S.   Rockville, MD   Aug 23, 2010

So far the Product looks great. The only problem is the plastic pieces for the reducer. Some of them were damaged.
Jason Or Marlene A.   Castaic, CA   Aug 21, 2010

Still installing laminate but looks nice, will let you know if there is a problem... my daughter-in-law's father have used you before, so i guess they have faith in your product... When the installation is finished, i will be glad to give you positive feedback...
Ruby G.   Sumter, SC   Aug 21, 2010

Over all this has been a good experience. We do have a significant amount of delivery damage and the product has not yet been replaced but I don't anticipate any problems with product replacement.
Unity Church Of San A.   San Antonio, TX   Aug 19, 2010

We love the flooring. Shipping was good, the driver was so very helpful, and would not take a tip, He said Thanks was enough.Shipping was very fast. Ordering was fast, it was easy to order, got here in very good condition. The best it looks great on the floor. I wish you would have put a how to take care of the floor, Like how to clean and not to put Mop and Glow on it.
Frank G.   Indianapolis, IN   Aug 19, 2010

This is a beautiful floor; we're very pleased. A neighbor stopped by to see the floors and remarked that this laminate looks better than his wood floors! This is the second time we have bought a Vanier product from BuildDirect and very pleased with both.
Marina S.   Stanton, CA   Aug 15, 2010

the sales rep was very helpfull and proffessional I couldn't find anything locally that beat the quality for the price. Shipping was almost perfect only minor damage that I noticed so far I haven't installed it all but so far so good I ordered 1,000 square feet on the first order, after installing it in the living room and den I was so impressed I ordered another 800 square ft. to do the rest of the house If this Toklo flooring last like I hope, it is the last flooring I will buy. But rest assured I have told everyone that I see about my Build Direct experience, so you should be getting several orders from this area
Dan D.   Cottondale, FL   Aug 15, 2010

great product - basically zero damaged pieces - beautiful color - looks and feels great in my basement It was shipped on a homemade, weak pallet which shattered during shipment. So I had hand unload every case of flooring with the trucker and then move it again - 2100 lbs of flooring into the basement, essentially moving it twice. Put it on a real pallet next time. The product, service, timeframe were all excellent. even with the pallet issue, I would still highly recommend the product and pricing of your website. In fact, I have already reccommended it to several friends. thanks
John M.   South Abington Township, PA   Aug 14, 2010

our rep was courteous and efficient The Lamton Mocha laminate is beautiful. The color is perfect and quality is comparable or better than flooring I found locally and has a much better price. It installs very easily. I put this floor in three bedrooms and it looks incredible. I wish the rest of my house needed new floor! shipping was very fast, Build Direct was very professional and easy to work with. I'm extremely happy with my laminate floor. I have since ordered samples of vinyl flooring for my boat, I got them the very next day...WOW!
Jennifer S.   Cape Coral, FL   Aug 14, 2010

The quality and look of this floor was outstanding you would have to look really hard and know your flooring to see that it was laminate and not hardwood.I had over 820 sq ft put in my home 2nd floor and couldnt be happier with product.The whole build direct team was exellent to work with.
Sam P.   North Tonawanda, NY   Aug 13, 2010

This is my second time to order from your company. Our sales rep was extremely helpful when I placed my order and very knowledgeable. Will come back in few months for hand scraped hardwood for rest of the house. High quality flooring, didn't find any damage yet. I ordered the same floor last year for my rental and only found 2 boards not useable in 99 boxes. I am surprised to learn it only cost $60 for such big shipment. It took only 4 days to arrive, and the driver helped me to move box by box by hand into my garage. Everything good If all the building material stores are good like your company, there will be more people want to DIY like us. Thanks.
Hsiaochu H.   Rancho Palos Verdes, CA   Aug 12, 2010

I am very pleased with the customer service and the product. I recently recommended your company to others that are looking for good quality flooring.
Gregory L.   Accokeek, MD   Aug 10, 2010

We actually thought that the entire order was not delivered and had to call your customer service. They were very prompt and efficient in locating the items we thought were missing. The sales person was GREAT in directing us to the best quality flooring that we could afford.
Claude J.   Medley, FL   Aug 09, 2010

This is by far some of the best laminate that I have ever dealt with. The waxed joints was one of the reasons that I purchased this product. This is our second order, the first order was of the 12mm Peruvian Gingerwood. This one was the 10mm Rustic Pine. Both are excellent products. If you have dogs or puppies then this is the best laminate on the market. All of the staff that was involved in this order process were very helpful and pleasant to deal with. our sales rep made this an effortless transaction.. Thanks.
Jimmy B.   Foster, WV   Aug 09, 2010

Customer service was great. I suggest calling before you place an order online because you will most likely have to redo the credit card info. You will not find better quality for the price you pay! I had 4 pieces out of 1000 square ft that were chipped and could not be used as whole. I did cut them as starter pieces. The quality of the venders that were used was excellent they were on time and courteous. They could not find our condo and called the landline of course I was not home and at the job site. (Make sure to give cell numbers) I contacted the trucking company and they had the driver swing back at the end of his run he was great. We even got the pallet in the garage in spite of a very tight driveway for the large truck. The other products were dropped on the front porch by UPS or Fed ex They were long and bulky and the boxes were messed up. The product was ok and did not have to be returned. I did not like the fact that there were so many different shipments for the trim but it all worked out and did not hold me up. Overall great experience I was worried about using an online store and I did not get a sample before I ordered but the color and quality shocked me I even ran a stairway with this product and Wow what a look! I would use them again and would suggest them over any local home improvement store.
Carl D.   Monroe, MI   Aug 06, 2010

Samples shipped extremely quickly. Product seems of great quality on installation. Friendly, knowledgeable sales staff. Order and delivery went as promised. Great price.
Lisa W.   Everson, WA   Aug 05, 2010

Our sales rep was very friendly and helpful.
Denise C.   Columbia, TN   Aug 04, 2010

We have had a very good experience. The floor is beautiful. Thanks.
Lisa W.   Hamlet, NC   Aug 03, 2010

The process of purchase was great. I love the look of my new floors and I saved money on my purchase.
Debra A.   Kennewick, WA   Aug 02, 2010

Customer Service was excellent. Every question was answered. Calls were returned promptly. My first batch of products was excellent. I am picking up a second batch of goods this week. I have not used the shipping service. I picked up the goods at the warehouse. I was hesistant in the beginning about buying flooring products online. But the first call that I made to buid direct and the samples was sent over night, That helped me make me and my family make a decision faster. Also I would also like to mention the fantastic service and help provided by our sales rep. If I need any more goods I would definitely order from Build direct. Thanks to everybody at Build Direct and specially my sales rep for helping me and I would definitely recommed Build Direct to all my friends.
Sujatha D.   Chino Hills, CA   Jul 31, 2010

Had an issue of one box of flooring being damaged and it was replaced promptly. Product quality seems to be very good and installed easily Delivery truck was too big to unload close to my house and had to manually move my flooring from the road to my garage. Excellent customer service dealing. very impressed with this flooring and my wife changed her mind and wants the last room in our house done with it if possible.
David C.   Harrison, MI   Jul 31, 2010

Great customer service!Thank you! I am very happy with my purchase! Great customer service!Great product!Thank you!
Daniela G.   Avon, CO   Jul 29, 2010

Great product at a great price! When I decide to build again Builddirect will be my first choice in flooring.
Bryan T.   Valparaiso, IN   Jul 28, 2010

Timing was right, quality was right and most all price was terrific! I will spread the word to my family and friends that your price and quality are the best!
Grace A.   Las Vegas, NV   Jul 27, 2010

Clint was excellent! I was impressed with your customer service-follow up and how efficient everything was! We had a large purchase and to place it online made us nervous! But everything was great! Thanks.
Suzanne T.   West Grove, PA   Jul 25, 2010

Great product and service! Thank you.
Nancy P.   Gulfport, MS   Jul 23, 2010

I had a small delay in my order and your staff took care of it immediately once I contacted them. I was very happy with the results. I absolutely love the flooring I purchased from you and the price simply can't be beat. The floors I ordered are very high quality and they look great! I am extremely satisfied with my order and I will certainly recommend Build Direct to friends and family. I was very happy with how your staff handled the problem and the product is fantastic. I had a very positive experience ordering from you.
Sarah N.   Long Beach, CA   Jul 19, 2010

Very efficient; dealt with orders, changes, questions in very timely manner. product was solid, easy to put together, nice color and finish, stood up to my abrasion test. Would prefer greater variation in pattern in Lamton planks - only 10 or so different patterns. Can't judge longevity yet. shipping company was courteous, cheerful, delivered when it was supposed to be delivered. Switched pallet to smaller truck to handle our difficult driveway for no extra charge. Packaging quite good to protect materials, though there was some slight damage to the outer packing. Would recommend BuildDirect to others.
Christine O.   Medford, OR   Jul 19, 2010

customer service was very helpful, a pleasure to deal with. PRODUCT WAS AS ADVERTISED. SHIPPING COMPANY HAD OUTSTANDING SERVICE, EVEN HELPED WITH STACKING THE ITEMS NEATLY INSIDE THE GARAGE. Will definitely deal with builddirect again! CUSTOMER SERVICE AND DELIVERY SERVICE IS OUTSTANDING!
Odelon M.   Temecula, CA   Jul 17, 2010

The representative I worked with was very helpful and professional The flooring was great, the service overall was great, there was some damage to some of the boxes; however that was taken care of promptly and didn't keep me from finishing my house. The shipping service was great for the flooring delivered by ABF; however my only complaint was the shipping by southeastern freight, they called 15 minutes before delivery, which wasn't very convenient for me to leave work suddenly to meet them. But ABF called in advance so I could schedule myself to be at home. It was a great all around experience, I will be recommending BuildDirect to friends and family.
Ricky S.   Bryon, GA   Jul 17, 2010

My sales rep was extremely helpful and professional. I am very impressed with the quality and the value is second to none. Product was shipped on time with no problems. I am a Commercial General Contractor that will definitely be considering BuildDirect again in the future.
Peter M.   Orlando, FL   Jul 17, 2010

Exceptional prices, exceptional service. VERY nervous about making such a big purchase on-line but I needn't have worried. Everything went smoothly from the time I saw your website, placed and received my order. I love your company and will highly recommend it to friends and family. Thanks to your employees who were genuinely helpful and answered all my questions. They went the extra mile by giving me as fair a rate as possible on shipping.
Arnavaz K.   Oro Valley, AZ   Jul 16, 2010

Our sales rep was excellent....knew the products...good follow up with e-mails. I own several homes and this is by far the best product in price and quality and ease of installation... shippiing was quick..delivery driver was very professional..was able to follow my instructions on where to place pallets upon delivery...the shipping company met my delivery time window not theirs. It was easy and excellent..not one problem ..it was far easier than shopping at Home Depot, Lowes etc....I did not have to load it or bring it home....it was delivered right ro my door step with no damage.
Hank M.   Windsor, CA   Jul 15, 2010

Great experience! I can't wait to do business with you again.
Alex V.   Seneca, SC   Jul 10, 2010

ALL THAT WAS SAID ABOUT THIS FLOOR WAS TRUE AND THEN MORE. I LOVE THE RICH COLOR AND THE QUALITY IT HAS. DEALING WITH BUILDDIRECT WAS THE BEST PART OF THE PURCHASE. THEY WERE FAST WITH DELIVERY AND ALL THE BOXES CAME IN PERFECT CONDITION. I CAN SEE WHY PERGO BACKS UP THIS FLOOR. THANKS FOR SELLING TOP QUALITY PRODUCTS AT SUCH REASONABLE PRICES. THIS IS A STORE WORTH VISITING IN THE FUTURE.
Robert L.   Perris, CA   Jul 07, 2010

Every aspect was totally satisfactory, savings including labor were over $1000.00 compared to Lowes.
Richard J.   Oriental, NC   Jul 04, 2010

Representative was friendly and attentive. Caught the fact that I ordered the wrong item - very grateful for that. Excellent quality products at an exceptional price. Pergo-licensed flooring for a fraction of the cost. Terminal worked out fine. Would use BuildDirect again - in fact, I may well do exactly that.
Dave L.   Shelby, OH   Jul 02, 2010

Contacted us quickly after the order was complete. LOVE our floors!! Arrived when promised. It was fantastic from start to finish!
Carrie A.   Greenville, IL   Jun 29, 2010

I was able to talk with my shipping agent everytime I called. I did not have to leave any messages. It was as described and very good for the price. It arrived on time and the driver was very helpful. I am always leary of ordering something like this online but everything went smooth and the product was very good. I would buy again.
Ethan F.   Beaumont, TX   Jun 28, 2010

excellent, very quick and easy to work with, 12mm floors went in very easily,,all the boxes were in great shape, floors look fantastic and very durable very fast shipping,Shipping company dropped off in driveway on a pallet. The customer service has excellent communication in scheduling dropoff i would recommend using this company,it will save you alot of money compared to the big box stores even with the shipping charges,,best deal i found after all of my research
Dallas C.   Beaver Falls, PA   Jun 26, 2010

Love the flooring! Easy to install. Great help on the phone with ordering. Ordering and payment went smoothly. Would definately shop with you again!
Melinda B.   Lyons, KS   Jun 24, 2010

your company was professional and accomodating and i was extremely pleased with all representatives that i dealt with!!! The product was everything we imagined and more!!!! Shipping was right on the money!!!! I would highly recommend your organization and product to anyone in the market for a new floor!!! Everyone at build direct was highly competent, friendly and very well versed in their profession.
Luz H S.   Putnam Valley, NY   Jun 21, 2010

your sales rep was very knowlegable, he worked with us in every way, he didn't mind answering our numerous inquiries. He is an excellent member of your team! We recieved our order ahead of time.
Linda L.   Cabot, AR   Jun 19, 2010

I will most certainly refer my friends to purchase from BuildDirect. Great service, great quality, fantastic prices !! Thank You !
Bernadette K.   Homer Glen, IL   Jun 14, 2010

Sales department was very helpful, Answered all my questions. Excellent Quality. Only took a total of 3 weeks order-to-door The price & quality of my product is unbeleivable. I would recommned to all remodelers and new builders!!! Thank you for making my flooring purchase such a pain free process!
Tiffany K.   Kailua Kona, HI   Jun 11, 2010

Excellent underlayment. The floor is soft to walk on and very quiet. It's a quality product.
Ron C.   Burnet, TX   Jun 05, 2010

We just installed it, but so far we are very impressed with the quality. Absolutely excellent.
Michael D.   Rock Hill, SC   Jun 04, 2010

All done online. Excellent. Not one bad board. Product arrived before I expected. I recommended you to someone today. I have had three excellent experiences online and then reality with your free samples then order then fast delivery and excellent product at an exceptional price. If you are considering ordering, get the samples and just do it. No, this is not a paid endorsement!
Russell W.   Alisal, CA   Jun 03, 2010

Awesome flooring, highly recommended great service woud do business again
Nikole L.   Brooksville, FL   Jun 02, 2010

All my questions were answered with knowledge and were answered quickly. Thanks.
Justin R.   Stilwell, OK   May 31, 2010

The laminate was beautiful and easy to install. We love our floor. Customer service was excellent. We had a couple packages of flooring that arrived damaged. BuildDirect immediately replaced the damaged product without any hassle. Excellent company to work with.
Amy L.   Oregon, WI   May 29, 2010

Our Sales Rep was very helpful and we were very pleased with his customer service. The installer was very impressed with the padding and the bamboo.
Carol C.   Jacksonville, FL   May 23, 2010

will definatley be going through you again for the remaining portion of the residence. thank you
Keith P.   Manteca, CA   May 19, 2010

will definatley be going through you again for the remaining portion of the residence. thank you
Keith P.   Lathrop, CA   May 19, 2010

Great customer experience and faster than quoted delivery. I have already recommended you to friends and coworkers.
Jon N.   Orlando, FL   May 19, 2010

the sales reps are very helpful. It was what I ordered. A repeat order. Products arrived on time and in good condition Ordering over the phone was more helpful than my last online experience. I have used your company many times over the past 5 years. I think your compnay does an excellent job and I will order again from you for my next project. B.
Bill E.   Miami, FL   May 13, 2010

The thing about ordering online is the customer needs enough info and details to feel comfortable making a large purchase over the internet, and BuildDirect provided that. Detailed confirmation emails and tracking info is great. Also offering PayPal to pay was great for me. I found the laminate I ordered to be excellent quality. Even my installer friend that helped me out mentioned that this was a good buy. Shipping was good. I liked that I could get free samples of the laminate I was looking for, and fast too. I literally ordered 3 samples and they arrived the next afternoon. Nice. A few friends have commented on my floors and I have no problem directing them to BuildDirect.com Thanks again!
Ricardo V.   Tempe, AZ   May 09, 2010

Service was fast, and the laminate is beautiful.
Linda F.   Austin, TX   May 03, 2010

Our contractor was really impressed with the quality of the flooring for the price. It looks great installed. We put this material on our entire first floor and it makes such a huge difference. Product came days earlier than expected.
Charla W.   Westfield, IN   May 02, 2010

This is the second time I have used Build Direct. All is good both times.
Beverly S.   Pearcy, AR   Apr 23, 2010

I just bought the Toklo 14MM, AC5 Rated Tropical Gingerwood and have started to lay it down. This is a great product. The installation is smooth and relatively quick (be sure to dedicate a work area for your cuts as it is a bit messy), and the floor looks great. BuildDirect was great to deal with. I contacted them about 10 times before I made my purchase and they were professional and helpful everytime. Delivery was immediate. The product arrived in 5 days (including weekend).
Waldo C.   Diamond Point, NY   Apr 18, 2010

I was really impressed with the quality of the product. I had never ordered from BuildDirect, but would recommend to anyone in the future. I appreciate being able to talk to a real person everytime I called customer service. There was always someone there that could answer any question I had. The experience with BuildDirect was great and the product was excellent.
Scott G.   Lewisburg, TN   Apr 17, 2010

Sales rep was very helpful and knowledgeable of the product offerings and answered my many questions quickly. Very nice produc, Heavy duty,and Visually appealing. Some learning curve required during installation due to thickness of product but once resolved, installed very nicely. Arrived on schedule, they Delivered to garage via liftgate as promised it was Packed well. Only a few boxes had minor damage to tongue ends/sides. I own my own business, a professional home staging and interior styling firm. I was very pleased with the product lines, pricing, and service you offered, and plan to add BuildDirect to my list of preferred vendors for future projects.
Kimberly N.   Lincoln University, PA   Apr 04, 2010

Very happy with everything.
Vadim K.   Brookfield, CT   Apr 04, 2010

Very professional and knowledgeable staff. Our BuildDirect sales representative was very courteous and when we noticed a lower price on the website's home page than what was advertised on the specific product page, he took the extra steps to ensure we paid the cheaper of the two listed prices, saving us about $400. This dedication to business ethic will surely make me come back to BuildDirect to purchase again. I would recommend this company to others as they have a quality product and helpful, courteous staff.
Kim W.   Windsor, VA   Apr 02, 2010

Everything was great!!!!! Im so happy with my Laminate flooring! Customer Service was excellent!
Milena T.   Pembroke Pines, FL   Apr 02, 2010

Love, Love, Love my new floor. This was curbside delivery, but the truck driver was kind enough to drop it dy my garage door so I did not have to carry this heavy material so far. And for this i thank you. No complaints. I was a satisfied customer!!!
Robin G.   Methuen, MA   Mar 31, 2010

Delivery questions were answered easily and nicely. We are very happy with the quality of the floors. They are top quality, look better than any of the other laminates we considered. Product was delivered quickly. I would recommend BuildDirect! We looked at dozens of laminate floors and the one we purchased from BuildDirect looks the most like real wood, is a better quality for the money, and installs as easily as any other floating floor product. We highly recommend it.
Julie N.   Gilbert, AZ   Mar 31, 2010

We absolutely love the product! Everyone that we spoke to was very helpful. The product is awesome and we now are the envy of the neighborhood!
Kristy E.   Naylor, GA   Mar 29, 2010

We were very happy with the product and the whole process. Thanks.
Stacey P.   Hudsonville, MI   Mar 28, 2010

Extremely helpful and informative. We haven't laid it yet, but the look and feel are beautiful. We appreciate the honesty and the expertise. We were looking for specifics that would work with our lifestyle and our household and you all were extremely informative on the products and suggested many options.
Lea A W.   Saint Augustine, FL   Mar 28, 2010

The laminate was much better looking and I am very happy. I will definitely do business again and recommend BuildDirect to my friends. Thank you, Peter B.
Petrit B.   Secaucus, NJ   Mar 26, 2010

I haven't installed flooring yet, but it looks like it's of great quality. I had 51 boxes of laminate flooring delivered. Every single box was in excellent condition!
Diane V.   Bohemia, NY   Mar 25, 2010

James was great, he offered me alot of assistance and advice on what to get! Only a few pieces were messed up in 54 boxes! Shipping was great! I would highly recommend you guys to anyone!
Summer T.   Bullard, TX   Mar 25, 2010

We have not installed floor yet, but appears to be durable and strong. The price of the flooring was excellent and the shipping was very fast.
Brandon D.   Klamath Falls, OR   Mar 24, 2010

We are first time customers, and would do business with you again. The Product and service was excellent.
Gregory M.   Ocean View, DE   Mar 22, 2010

My contractor speaks very highly of you service.
Kelly B.   Limerick, PA   Mar 22, 2010

The flooring arrived within about a week, and in good condition. This is probably true of all laminate flooring but it isn't as easy to put down as you might think. It does take some practice and technique. Don't expect to lay more than about 250 sqft per day. We love the flooring and would recommend it to anyone. Steve S.
Steve S.   Dekalb, IL   Mar 21, 2010

Everything shipped fine. Bought 960 sq ft and only one box was damaged but we just used that box for our cuts. The floor looks beautiful. Quality was excellent especially for the price. Nothing but compliments. Perfect color choice, different colors (light and dark) in each piece of laminate and easy to install. I would highly recommend.
Clarissa R.   Westville, IN   Mar 16, 2010

We are a flooring company and we appreciate the way build Direct team handles the orders and the professionalism of the staff. Thank you, Daniel M.
Daniel M.   Skokie, IL   Mar 12, 2010

You have good prices, no sales tax and great variety
Vanezza V.   Carson, CA   Mar 11, 2010

We had a great experience with BuildDirect. James was very helpful throughout the process. We have already installed in one room and it turned out excellent! Many thanks!
Anna F.   Brooktondale, NY   Mar 05, 2010

Knowledgeable staff answered all phone questions well. Would be my first choice both professionally & personally. Would not hesitate to recommend to others. The very best quality flooring for the price anywhere. We did lots of research, and checked innumerable sources. Looks great installed.
Pamela K.   Keene, NH   Mar 03, 2010

A smooth and timely transaction; can't beat the price ANYWHERE! Beautiful flooring, better than Home Depot or Lowe's for sure! Easy to install.
Jen H.   Hampstead, MD   Feb 19, 2010

It was an extremely seamless transaction. The floor is beautiful. Went down like a dream. Couldn't be happier. Thanks again.
Pam N.   Clinton, AR   Feb 18, 2010

Everything went extremely well considering we are on opposite coasts, pretty uneventful (which was good). I was nervous about purchasing my flooring online. I feel BuildDirect did an outstanding job in all phases of my purchase. I would definitely purchase from you again.
William L.   Wrentham, MA   Feb 18, 2010

First contact with the salesperson was VERY helpful; answered all my questions. Extremely pleased with the quality. Anyone who sees it can't believe that it is laminate. Received our flooring even before we were ready!!! Positive from start to finish. Will ALWAYS check with BuildDirect first for future jobs!! Positive experience from start to finish. Quality is above expectations; installed ourselves and it was a breeze. Thank you BuildDirect!!
Kim S.   Louisville, TN   Feb 10, 2010

The Lamton flooring is an excellent product. Also shipping was very quick.
Shannon C.   Seymour, CT   Feb 07, 2010

Very professional service, good price, honesty. I'll come back again. Thanks
Armenak S.   Maclean, VA   Feb 05, 2010

I love my new beautiful floor! The quality is outstanding: very solid and almost indestructible. I highly recommend Toklo's Peruvian Gingerwood laminate flooring.
Julie H.   Red Bluff, CA   Jan 25, 2010

Wonderful product at a great price. Excellent customer service and timely and courteous shippers. Everything was handled in an perfect manner. This is the way everything should be handled. Life would be a breeze. Thank you.
Debra S.   Oviedo, FL   Jan 25, 2010

I'm so happy I found your web site; I'm not too much for ordering things on line but when looking over the web site and reading everything and looking at all your products I could tell this was what I had been searching for months I had looked at all our local large building stores and found their product to be less quality than what I was looking for. after speaking with [salesperson]he made me feel as if I were a long standing customer rather than a new one after speaking with him I felt so assured and so confident I felt like I had hit the jackpot. I would recommend your company to everyone I know and I will definitely be a repeat customer. If I had to rate your staff on customer service on a scale of 1 to 10 I would give you a 12. I cant thank you enough for helping me out with the perfect Bamboo laminate I had been looking for for months
Steve L.   Vacaville, CA   Jan 22, 2010

Your salespeople were very helpful and the flooring is beautiful.
John L H.   Albuquerque, NM   Jan 21, 2010

They notified me accurately when the shipment was coming and it all came in perfect shape. I will definitely use them again. thanks
Mark L.   Reseda, CA   Jan 16, 2010

Easy to order, great customer service. Easy to install, highly durable, and easy to maintain... perfect product. Never seen a pallet wrapped that meticulous and with such ingenuity. Seeing 5 star reviews for flooring made me instantly dubious, so I ordered a few samples. Incredible quality and finish, but the simba stood out most for my home & gallery. Shipment arrived flawlessly wrapped perfectly on the pallet with no damaged pieces. The installer commented that it was the best flooring he'd ever worked on in his 20 years. Can't say enough about the quality and durability (easy to maintain for dark flooring). Best purchase & home improvement I've ever made.
Chris B.   Denver, CO   Jan 09, 2010

BuildDirect did everything they said they would do. Would not hesitate to buy other product. Great feedback from customer service
John W.   Jacksonville, FL   Jan 07, 2010

[Salesperson] responded to all of my questions very quickly. Love it! Arrived much quicker than expected. Great place to buy from. Very eager to help you out with any order and great prices.
Whitney H.   Cedar Hill, TX   Jan 06, 2010

Great all around transaction.
Brenda W.   Roanoke, VA   Jan 06, 2010

Very happy with product quality. The look and texture closely resemble hardwood floor. I would have liked a little more sheen, it comes in a low satin sheen. I guess the advantage is that the floor isn't very slippery. Delivered within the stated number of days but somehow did not get the email informing me that my shipment had arrived at a local warehouse so I called back. Customer service immediately gave me the info I needed to contact the local shipping company to schedule delivery. Service was excellent, the sales representative was very helpful in calculating how much materials I needed including the trims. I wanted to purchase the underlayment too but the shipping came out more than the material so he recommended that I get it locally! Overall, I saved $500 on materials including shipping compared to similar products in my area. The big plus is that the flooring matches almost exactly the color of the oak trim and doors I have in my house---nothing came close locally. My floor looks great and I would recommend BuildDirect to all my friends.
Renee R.   Chico, CA   Jan 04, 2010

Overall a good experience.
Stephanie T.   Humble, TX   Jan 02, 2010

The price was wonderful for essentially the same product as I also saw locally. My local store couldn't beat the price, even including shipping from BuildDirect.
Gari G.   Lake Montezuma, AZ   Jan 01, 2010

Fast, friendly, courteous and knowledgeable sales staff. Way above my expectations. I have already referred you to several other individuals.
Pamela P.   Crystal River, FL   Dec 28, 2009

Thanks for the great deal! I bought 200 square feet more than I needed, got a far superior product (12mm) to what is available locally, and I STILL saved hundreds.
Shane N.   Tulsa, OK   Dec 15, 2009

Great overall experience. Customer service personnel were knowledgeable and courteous. The product was delivered exactly as promised and quality is great. This is my first time making a purchase like this on line.
Robert W.   Buford, GA   Dec 15, 2009

Love the price and that you provide accurate samples quickly and at low cost. This allows the customer to accurately assess the nature of the material. Lots of available colors, which was very important to us. Truly, the quality vs. delivered cost plus selection makes BuildDirect a great way to go for the picky but cheap.
Russell W.   Salinas, CA   Dec 10, 2009

The process couldn't have been any easier It won't be installed until Febbut I did open a box and it looks great The shipping company was confused about the delivery date but we worked it out and received the flooring on the promised date I would recommend anyone to get flooring through you. The price and helpful staff made it a great experience
Tina A.   Orlando, FL   Dec 08, 2009

Your team was responsive and so far the product looks good. Sampling couldn't be easier, customer support and quoting was excellent, and ordering was lightening quick - as was delivery. Thank you!
Claudia Jane S.   Madison, WI   Dec 03, 2009

I'll pass the good word and use u again when i can. very accommodating!
Maurice T.   Gladwyne, PA   Dec 03, 2009

I am pleased. The floor looks great, the room seems larger. Everything went well. My foors looks great. I have been telling everyone about buildDirect, and the quality of the material at a reasonable price.
Angela W.   Gainesville, FL   Dec 01, 2009

We ordered this floor on Wednesday, and it was delivered on Saturday, which was amazing!! By Saturday night we had a good section of it installed. It is a beautiful floor and completely changed the look of our home. We are very satisfied customers and would definitely recommend BuildDirect!
Sherrie R.   Caliente, CA   Nov 30, 2009

I love my floor! My installer stated "this is very nice product." My friend came over and said that "it looks just like hardwood only better."
Cory S.   Aurora, CO   Nov 28, 2009

Love our floor!
Traci M.   Seguin, TX   Nov 27, 2009

Everything was great! Floor went in easily! thanks for all the help and the excellent product. We will order again soon.
Lisa S.   Sharon Springs, KS   Nov 22, 2009

I love the new laminate; it is very, very pretty and excellent quality. Very good price for this product.
Judy A.   Tualatin, OR   Nov 16, 2009

I haven't put the floor down yet, but the previous product I purchased was excellent. My experience with BuildDirect was excellent thanks to [Salesperson]who helped me with my purchase and [Salesperson] who helped with a transportation claim. Because of these two employees, I feel confident making all my flooring purchases from BuildDirect.
Jim D.   Reeds Spring, MO   Nov 13, 2009

I am in the process of installation and so far so good. The delivery man was very helpful and knowledgeable! I just wanted to you know that I performed the "Key" test on my laminate. I scratched the surface as hard as I could with my car key. It finally did scratch the surface, but it was barely noticable and was just that....a surface scratch. I scratched competitive brands and they did not not pass the test. The scratches were very noticable and went beneath the surface of the laminate. I am a satisfied customer for sure!
Deanne S.   Grand Haven, MI   Nov 10, 2009

Great product which came promptly, looked as it was pictured. I can't wait for the installation. Thank you.
Judith W.   Williamstown, VT   Nov 09, 2009

[BuildDirect Experience]Thought it was fabulous and have been pointing friends this way.
Joseph M.   Newfoundland, NJ   Nov 08, 2009

Our sales rep was terrific. Quality was top notch. When buying 1,800 square feet of hardwood, we only had two boards that were bad...unbelievable! fast shipping, product arrived completely undamaged by the shipping. This is the second time I've used BuildDirect. Both times the experience has been great...I'll definitely be back.
Craig E.   Union, KY   Nov 08, 2009

Great info from salesperson 5 stars!
Robert L.   Naples, FL   Nov 06, 2009

Customer service was very professional and helpful when I spoke to them on the phone. Just a little confusion with the shipping personnel but it worked out just fine. We love our floors, they look beautiful and were quite easy to install. I will recommend them to everyone.
Terri H.   Owensboro, KY   Nov 05, 2009

I have recommended your site to my friends & family. I ordered the product - by simply viewing the item online - didn't send for a sample and was NOT disappointed when it arrived. Your delivery was fast and hassle free. Thanks.
Rosalie D.   Boynton Beach, FL   Nov 05, 2009

[Salesperson] did a great job responding to a very time sensitive situation. Our materials were on site in 3 days and our clients couldn't be happier!
Seth H.   Southbury, CT   Nov 03, 2009

Looks great, happy with product, service and shipping.
Gerald P.   West Newbury, MA   Oct 31, 2009

I am very happy with my dealings and purchase from your company. Before I even purchased the flooring I called your customer service number and spoke to a gentleman in your laminate department. He was very knowledgeable of the product and answered all my questions on the transition molding. After speaking with him I was even more confident in my decision to purchase our flooring from your company.
Cari G.   Kissimmee, FL   Oct 27, 2009

Called several times with small questions about the product - always very helpful - product appears to be very nice - almost done with install - no problems
Michael C.   Naples, FL   Oct 24, 2009

Best quality laminate for the price, anywhere!
Randal R.   Gold Beach, OR   Oct 23, 2009

I have not yet had time to install the flooring. I will report back once I have; the ordering and delivery process was excellent! I ordered some composite deck material from you about 5 years ago and was extremely pleased with the entire experience and product; I sent you photos of the installed product and you featured it on your website; I can't wait to get my new floor installed and will let you know when I do.
Henry B.   Columbia, TN   Oct 22, 2009

My floor is beautiful. I had only planned on doing the main floor of my condo, but with the savings that I recieved, I was able to buy enough for both floors. I only have the downstairs done at this time, but I am very please with the flooring. My installer was very pleased as well, very easy to install. Thanks for your wonderful product.
Monica J.   Dayton, OH   Oct 18, 2009

We have installed in Liv room and hall. Assembled smoothly, looks great, no problems at all. Great product at a great price.
Roger R.   North Vernon, IN   Oct 16, 2009

Really good quality of product. Floor looks beautiful,I will recommend to all my friends and Family.
Harvinder S.   Lodi, CA   Oct 15, 2009

Fast shipping, no problems. No problems at all. Love the look!
Neva S.   Las Vegas, NV   Oct 15, 2009

Still in the process of installation, but love the three rooms that are completed. Only a few minor imperfections found out of 30 cartons used so far(those were used for closets). Great service too!
Ginger V.   Blanchard, LA   Oct 12, 2009

We are VERY happy with how the entire buying and installation process went. We love our new floor. THANK YOU!!
Tom V.   Roseville, MN   Oct 07, 2009

We were very pleased with our puchase. The quality of the product and the price were exellent. We have already recomended you to our friends. Thank you for making this such a pleasant experience.
Thomas R.   Texarkana, TX   Oct 07, 2009

We had lots of questions! Your staff answered them all. We've had our flooring down for a year now. We have 2 dogs and the floors are holding up well. Shipping was quick and right on schedule. We have recommended your site to many of our friends. A great experience!
Steve T.   Grand Portage, MN   Oct 04, 2009

[Salesperson] was great to work with. He responded quickly to my questions and supplied me with the answers I needed, plus more with extra testimonials from clients. He also gave me a great price on top of your already good prices. The floor looks great. I am pleased with the thickness and the quality. We needed something indestructible with my kids, the dog, and the creek in the backyard. Thanks! Coincidentally, we received our flooring and our transition pieces the same day from two separate shipping companies within less than a minute of each other. That probably doesn't happen too often. The products arrived completely undamaged. I ordered about 9 samples and received all of them. I should have ordered two of each so I could see how they fit together and for more surface view of the products. I compared these to products at building stores and your product was as good or better (mostly better) with even better pricing. I was very satisfied with what I was about to purchase with your product. It would be great to have an unfinished maple color in the Toklo flooring line. I saw it in the other product line, but the quality on the Toklo is top notch. The transition pieces could use a bit of a quality boost with a bit more realism added to them. I may replace what I purchased with some real wood. Not sure yet. Time dictates. I also really appreciated the videos that you guys provide online. Easy to understand and I like the down to earth presentation also. Your prices are fantastic as well. Thanks for this product and service.
Michael Todd W.   Washington, IL   Oct 02, 2009

We were very pleased, will order again.
David S.   Floyds Knobs, IN   Oct 01, 2009

I am very happy with my purchase through BuildDirect. I had a positive experience with Customer Service as I needed the flooring asap and they really came through for me!!
Donna T.   Nashua, NH   Oct 01, 2009

Every thing about the experience with BuildDirect as a company has been excellent.
Larry F.   Indianapolis, IN   Oct 01, 2009

Very good price on flooring. It beat any price of anyplace else. I am very impressed at the quality of the flooring we ordered.
Debra L.   Grand Blanc, MI   Sep 30, 2009

I found the sevice with BuildDirect to be excellent and the products available outstanding. I would recommend your company without any reservations.
Jennifer V.   Bradenton, FL   Sep 30, 2009

I was hesitant to buy flooring from a store that I couldn't walk into, but this has been a good experience for me. I got a new floor at a good price!
Anthony R.   Myrtle Creek, OR   Sep 30, 2009

WE are very pleased with our order. The quality of your product is a steal for the price we purchased them at. We received our shipment without any damaged pieces and they arrived much sooner than was estimated. We will recommend your company to anyone we know that is looking for flooring.
Julian P.   Leander, TX   Sep 29, 2009

I was very happy and satisfied customer. I got it in perfect condition. I got compliments from almost everybody even though it was not installed yet. It was installed after a week. The boys love our Lamton - Santos Mahogany Laminate Floors. Very beautiful. Very happy with it. Got 'em with no problem. Very satisfied customer. I would be very happy to let all my friends know about BuildDirect.
Maria A.   Ofallon, MO   Sep 26, 2009

The sales agents were very helpful & cooperative & answered all of my questions & actually saved me money by recommending the cheaper underlayment for the flooring. We are very pleased with the quality of the flooring. It is beautiful & we saved $1000.00 over a local product which was not as high a quality as the vanier.
William M.   Amherst, OH   Sep 24, 2009

Generally speaking I am very happy and satisfied. Will recommend you. Great product, great service. Thanks.
Peyman G.   Vancouver, BC   Sep 23, 2009

I was skeptical at first (sometimes online sites are shady), but was impressed with the service as well as the product quality. We have recommended this site to several people. Everything was great. The floors are beautiful. It's just too bad that they won't install themselves. Thank you very much.
Kenny R.   Porterville, CA   Sep 23, 2009

Product is wonderful, excellect price and quality. Even the installer said he had never seen any laminate look so much like real wood especially at the price. Your website was easy to use, very user friendly from start to finish. I've given your website address out to numerous people looking for flooring.
Carol S.   Jacksonville, FL   Sep 23, 2009

Excellent selection and service. Floor is a beauty and price is lowest.
Victor P.   Brooklyn, NY   Sep 23, 2009

Great price!
Mark J.   Sonora, CA   Sep 21, 2009

Overall service was excellent, fast and efficient delivery. We are well satisfied with the laminate floor and underlay. Exceptional quality at a fraction of the price we would have paid on the Canadian market.
Else D.   Clinton, ON   Sep 21, 2009

Great quality. Wonderful product. Easy to install. So glad we found you online. We will tell everyone about the excellent quality flooring and great customer service.
Michael H.   Oklahoma City, OK   Sep 18, 2009

I will recommend builddirect to friends and family.
Richard K.   Chicago, IL   Sep 15, 2009

Everyone I spoke with at Build Direct was pleasant and helpful. We love our flooring - it's been easy to install, great for the dogs, and easier on my bad knee than our previous ceramic tile. We installed this flooring partially over existing tile and built up the remainder of the room flooring to match the tile, so it was a more complicated do-it-yourself project. We are avid do-it-yourselfers and installed this flooring in 1800 square feet of our 2400 square ft home. Very pleased - very satisfied with this purchase. Shipments were on-time and organized The only product comment I would make is the finish moldings are poorly designed - with the 12mm flooring we chose - the installation track is not tall enough for any of the t-moldings or endcaps to be snapped-in as designed. We were forced to purchase other thresholds and stain them to match and liquid nailed the t-moldings in place defeating the purpose of a "floating" floor concept. Everyone at BuildDirect was wonderful. Our shipment was received in a timely manner with no problems or glitches. I would recommend your company to friends and family.
Jacqueline A.   Loxahatchee, FL   Sep 14, 2009

My floors are beautiful! Before I purchased, I took a sample to a couple of local floor dealers and neither could come anywhere close to the price or quality of this product. One salesperson said...if you can get that floor at that price, don't waste your time looking any longer. We have nothing comparable and neither does anyone else. Representative was very knowledgeable and helpful.
Donna C.   Reidsville, NC   Sep 11, 2009

Very easy buying experiece, great savings, great product. We saved about $9000 purchasing the flooring through Builddirect and then installing them ourselves. Thanks!
Carl Keef J.   Cedar Park, TX   Sep 11, 2009

Not too hard to lay. Price was great.
Katrina L.   Ellerbe, NC   Sep 10, 2009

The ordering experience was excellent. I talked with a representative and received excellent service. He even found ways to save a significant amount on shipping. I contacted Build Direct.com and discussed my order with [sales representative]. He was most helpful and arranged our order to minimize shipping difficulties and costs. The order arrived in a timely fashion. The flooring looks very nice. I can't wait to get it installed. Noel C.
Noel C.   Pierre, SD   Sep 09, 2009

Our floors are absolutely beautiful! They have transformed our basement. Arrived extremely fast. Only knock was that the wrapping came undone on the larger of the two pallets causing damage to about 4 boxes. We ordered enough to where this was not an issue.
Mark M.   Portland, OR   Sep 09, 2009

Very pleased with the quality, color, and service provided with this company. I would definitely do business with them again with complete confidence.
Julie B.   Surprise, AZ   Sep 09, 2009

Very satisfied and I would recommend you to others.
Bruce H.   Clarksboro, NJ   Sep 08, 2009

You guys are great! The only issue we had was the flooring needed to air out a couple days, some chemical smell of some type. Took only four days. Our new basement floor turned out great, many compliments from friends any neighbors. Many have asked for your web site.
Dan M.   Manchester, MO   Sep 07, 2009

The sales rep was very helpful, I am very satisfied with the quality of the flooring. About 30 boxes laid down already with very few bad boards. Time will tell how it performs, but so far, so good. Shipping was amazingly prompt!I had the whole order, padding, moulding and floor within 2 weeks. Cost of shipping is expensive but I havent seen flooring locally that can compare with what I bought from build direct. I would not hesitate to buy from you again.
Lisa F.   Moorestown, NJ   Sep 06, 2009

THANK YOU VERY MUCH FOR GREAT PRODUCT WITH GOOD PRICE. FLOOR LOOKS BEAUTIFULL AND LOCKING SYSTEM IS REALY SIMPLE AND SECURE. THANKS AGAIN FOR GOOD SERVICE AND GREAT PRODUCTS.I LOVE MY NEW FLOOR,AND EVERYBODY WHO VISITS MY HOUSE IS IMPRESSED BY FLOOR.
Natalya F.   Fort Pierce, FL   Sep 05, 2009

I'll be back! Great Product, Great Price! Bought Brazilian Walnut Toklo laminate...note on my screen is more brown in color...has a little red tone that you can't see but is beautiful! Luv it. L
Leila C.   Marina, CA   Sep 05, 2009

Our flooring has not been installed yet, as we are in the construction process of a new home. The ordering and receiving aspect was fine and went quite smoothly.
David S.   Baytown, TX   Sep 05, 2009

Positive comments are that I would definitely deal with your company again, as the service was excellent and the product arrived without any mishaps and on time.
Louise H.   Henderson, NV   Sep 04, 2009

Thanks for the great flooring at a great price - we are loving it!
Dana P.   Gilbert, AZ   Sep 04, 2009

Although I have yet to install the Toklo product yet, the order along with shipping have been very professional.
Greg B.   Mountlake Terrace, WA   Sep 04, 2009

Very helpful when I called to get some help with measuring. Love it. My installer was really impressed with the quality and price. Got here quick I will be ordering more form your company. I have beautiful floors and it cost way less than carpet would have.
Deborah R.   Schertz, TX   Sep 04, 2009

Great buy, very happy with product. Installed in bath also with no problems with moisture (in for 8 months). Great service, great price, great quality
Claudia T.   Hastings, FL   Sep 04, 2009

Great to work with. I have been telling everyone I know that is planning to do anything with their floors to check out your floors. Great product and great price. Really like the floors. They sound like real wood and look great. Makes the house look fantantic. Easy to clean and would never go back to any other product.
Lanita M.   Ponca City, OK   Sep 04, 2009

Love the floor, looks awesome and it is SO tough!!! Have 5 big dogs with long claws and a leaky swamp cooler and nothing seems to hurt the floor!! For bigger projects I'll be back.
Pamela R.   Moab, UT   Sep 04, 2009

Quick and easy. Keep on providing the great customer service. I had a great experience using your company
John L.   Royersford, PA   Sep 04, 2009

The help that I received from the customer service dept. was great.
Kathy M.   Pell City, AL   Sep 02, 2009

Product quality is amazing. Very pleased with the flooring we ended up with.
Stanley H.   Colchester, CT   Sep 01, 2009

It was surprisingly pleasant, and painless expirience over all. 5 stars! Thanks! Price, service and quality of the product, top notch!
Dima R.   Monroe, NJ   Aug 30, 2009

The process was so easy. From ordering samples, to placing the order, Build Direct really hit the mark. The product arrived in the promised time frame and looked great! Installation was a breeze and the product was of the very best tolerance for fit. Now we are enjoying our floor, thanks to Build Direct!
Joseph R.   Clearwater, FL   Aug 28, 2009

The management rep was very helpful to us and responded quickly to our concerns and questions. We have installed 3/4 of our order (1500ft.) to date since receiving the order in mid August. We are very pleased with our choice of product and the look and the price. The pictures of the laminate products on the website are very true to reality and the service of Bill Me Later was a great advantage to us. Thank you very much, Dolores and Dennis G.
Dennis G.   San Diego, CA   Aug 28, 2009

There were no if ands or but with the customer service department and very polite and helpful. As for the flooring I chose, after actually seeing the product down and walking on it, the quality was definitely there. A solid product,well designed. material was totally intact, handled carefully by shipper, no damage to the product, and on time with delivery. For the second time using BuildDirect I've experienced a hassle free, fast delivery,dealing with curtious people. A good team.
Roger S.   Palm Coast, FL   Aug 25, 2009

I had a great experience and will definitley use you again if I need too.
Michael H.   Spruce Pine, NC   Aug 24, 2009

Our experience with BuildDirect was perfect, and the product was exactly as expected. We would definitely use you again and recommend you to our friends. Thank you.
Donna T.   Santa Rosa, CA   Aug 23, 2009

Very Professional and courtious. Eager to satisfy customer. The flooring we purchased was very affordable and excellent quality. We are 100% satisfied with the customer service, quality and price of the product. We have 3 children and 4 large dogs and the floors look great and are super tough.
Eric H.   Covington, LA   Aug 23, 2009

Very satisfied both with customer service when ordering and quality of the product.
Stephen K.   Richmond, NH   Aug 22, 2009

I would purchase floor from you again, and recommend BD to all my friends.
James H.   Chesapeake, VA   Aug 21, 2009

[Salesperson] really helped us acquire a quality underlayment at a reasonable price after the intial underlayment product was out of stock. As it was the last time I utilized your products and service, I am very happy and will wonder if BuildDirect has what I need for my next project!
Mike D.   Annapolis, MD   Aug 21, 2009

Very satisfied with everything. The floor is beautiful. My installer said it was the nicest laminate he had ever installed and couldn't believe the low price. Highly recommend this product and company.....
Ron H.   Fort Myers, FL   Aug 21, 2009

I love the way my floor turned out.
Lan L.   Baileys Crossroads, VA   Aug 21, 2009

When I called for information, the Sales rep was very helpful. I didn't need to call service because I had no problems after shipment! I have my floor 75% done and no defective boards yet. All boards fit together well and lie flat. Very timely and on time. shipping cost was a little steep, but overall with shipping you can't beat the price.
Corey R.   Greencastle, PA   Aug 21, 2009

We installed about 1100 sq ft of this flooring in our Florida vacation home. I wanted something that would be easy to keep up and could withstand heavy traffic and lots of sand, but I couldn't afford to pay 4/sq ft. The overall look of our installation is very nice and I've received a lot of complements on it. We installed on top of concrete floors using the medium grade moisture barrier and the floor feels very solid with just the right amount of cushion. I just can't believe how much we saved on the floor by buying from BD and installing it ourselves. The quality of the flooring is unmatched for the price.
Kathy G.   Kennesaw, GA   Aug 21, 2009

The staff is great, polite, and genuinely concerned about making the customer happy. I will be buying all my flooring needs from your company. Thank you, the floor is beautiful.
Brad B.   New Port Richey, FL   Aug 21, 2009

I was very pleased with the customer service. I was very pleased with the service I got from [salesperson] throughout the purchase decision process and follow-up to see if everything went well.
David B.   Plant City, FL   Aug 21, 2009

I have recommmended y'all to several people. Even a lady who works at Lowes. :o) Went together very easily and really looks nice. I am a 47 year old female and I laid a couple of the rooms myself while my husband was at work and we bought 1750 sq. ft. and did most of the upstairs, most of the downstairs and the stairway. VERY easy!
Elizabeth S.   Beaumont, TX   Aug 21, 2009

We do love the final product, once installation was complete. I would definitely buy more products from builddirect, the quality and price is fantastic. Your internet page is very user friendly. Thanks!
Gerard B.   Fort Worth, TX   Aug 21, 2009

No hassle online purchasing and fabulous deals = one heck of an awesome experience!! Flooring is gorgeous! Great product, very durable, easy to install and clean! Fast, professional and product arrived with no damage. As a matter of fact, the delivery gentleman helped carry flooring closer to my house so I would have an easier time storing the flooring inside! I am so impressed with the quality and service that I have received, I have been recommending you to everyone I know to include strangers I meet at the local home supply store. I also have to add that after I installed the flooring, I had to do some taping and floating on walls; during which, I accidentally dropped mud then later latex paint on floor where the protective sheeting had moved; everything came up effortlessly and flooring looks great! This flooring is extremely durable and withstands all sorts of abuse (Scraping chairs, moving a 700 pound piano across it, tools dropped and all sorts of other mishaps). Excellent value at a fabulous price!! From here on out, I will only purchase my flooring with you folks! All around a fantastic experience! Looking forward to doing business with you again!
Dawn R.   New Waverly, TX   Aug 21, 2009

Your team met every need and helped me make a great product decision. I love it and better my wife loves it. Great Job - Quick shipping for such a heavy delivery. Truck with lift gate made it easy to off-load. Everyone can't believe we were able to save so much $. We saved over $6K by buying from you and putting it in oursleves. We will be placing another order in the near future. I had a great all around experience in my dealings with BuildDirect. Thanks, Todd and Milissa
Todd S.   Clermont, FL   Aug 21, 2009

Love it! It looks terrific. Arrived ahead of estimated date!
Valerie S L.   Cherry Tree, PA   Aug 20, 2009

Very impressed with the shipping time and helpfulness of staff in picking a laminate. I recommended this company to others looking for laminate flooring.
Pam I.   Livermore, CA   Aug 20, 2009

I was very pleased with how quickly my samples, then later, my order were shipped and how few boards were damaged in shipping. The floor looks great and there was so little waste that we had enough left over to do our office too! Overall I had a great experience with BuildDirect and am very pleased with the product.
Betty N.   Buffalo, MO   Aug 20, 2009

I love my flooring, and I got great service from you
Nancy W.   Oxford, MS   Aug 20, 2009

Floor is beautiful! We love it!
Melanie J.   Saratoga Springs, UT   Aug 20, 2009

It was quick and painless...that's all I remember. A great experience. Everyone did a great job. I've had a million compliments on the floors and I drop your name every chance I get.
Kara H.   Pastura, NM   Aug 20, 2009

I have been completely satisfied with my entire experience at BuildDirect. Everything was handled professionally and the customer rep who I talked to was very nice. The floor is beautiful. I would definitely order from BuildDirect again. I am completely satisfied with everything-from beginning to end. Thank you.
Gary R.   Finksburg, MD   Aug 20, 2009

I love my floors, and the installers were very impressed with the ease of installation. I have highly recommended your company to several people, and will continue to do so. Not only did I save a lot of money for a great floor, but it looks so good, and no one else around here has it. Thank-you! Pam G. Antelope, CA
Pamela G.   Antelope, CA   Aug 20, 2009

Shockingly durable -- withstands to kids and a dog without a problem -- and yet so elegant. This laminate definitely looks like wood and has certainly fooled a number of our guests. It does smudge easily, but we're learning to live with that...and I'd take a smudge to a scratch any day. Much faster than a lot of other options out there. The shipping company communicated well about their expected arrival time. And thought the lift gate service wasn't ideal for us -- we had to carry 133 boxes of laminate from our street to the house because the truck driver didn't have a dolly which would accomocate our gravel driveway-- we survived and were (literally) stronger because of the experience. Very please with the quality of the product for the price we paid. The speed with which we were able to receive the product was an added bonus. I would certainly recommend BuildDirect to others. Great quality at a great price.
Aryeh W.   Pinecraft, FL   Aug 20, 2009

No complaints! Super. Way better than the Laminate being sold at all the big box stores locally and for a fraction of the cost. We had it sent to a depot and picked it up ourselves to save a little money. Really high quality. Easy to install.
Peter S.   Jackson, MI   Aug 20, 2009

The product was better quality than I expected. And easy to install! Looks fabulous. The delivery driver was beyond courteous and the quickness in shipping time was unbelievable.
Joann R.   Williams Township, PA   Aug 20, 2009

Quality product...as good as laminates costing 2X as much. Installed 1000 sq.ft. as a DIY project. It looks great. Almost no wasted material...Ordering and delivery could not have been easier.
Karen H.   Anchor Bay, CA   Aug 20, 2009

The service was excellent...... My wife changed her mind after I ordered. I called & your service representative the next day. He was very understanding & helpful. He was able to stop that order & assign it to the color that the wife wanted.
Gordon T.   Wilton, CA   Aug 20, 2009

Incredibly pleased with our purchase.
Fred T.   Afton, OK   Aug 20, 2009

We loved how thick the flooring was. It was great dealing with your company.
Theresa S.   Birchleaf, VA   Aug 20, 2009

Great phone support, awesome service. A pleasure to do business with. Amazing product. We are so happy with the flooring which is why we ordered more. Quick and easy. Prompt and reliable. Great product at a great price. This flooring was easy for us to install and transformed the room. We are very happy customers!
Ruth J.   College Station, TX   Aug 20, 2009

Great floors at an unbeatable price! Hands down the best deal for the smart shopper.
Anthony F.   Port Jervis, NY   Aug 20, 2009

When I called to have an item removed from my order before shipment, the price of some other items on my order had decreased, and the customer service rep. actually changed my order to reflect the new, lower pricing. I will definitely do business with BuildDirect again and will recommend to others. Overall, this was a great experience, especially for the price I paid. Quality flooring and top-notch customer service is what you'll get with BuildDirect!
Jordan C.   Montgomery, AL   Jul 28, 2009

We loved the quality of flooring and the service was excellent. Prices were great too.
William S.   Citrus Springs, FL   Jul 24, 2009

[Salesperson] was incredibly patient and helpful. Very happy with the flooring. Have already recommended you to others. Good job.
Judyth R.   Langley, WA   Jul 24, 2009

I haven't actually installed the product yet, but from the customer service aspect, it was a great purchase.
Suzy G.   North Kansas City, MO   Jul 22, 2009

Customer service was second to none!!!!!!!!! This Toklo 12mm laminate is very easy to install... All of my product arrived in quick fashon, with no defects...........
Hugh K.   Chipley, FL   Jul 21, 2009

[Salesperson] is the best rep! He manages his business efficiently and friendly. The best laminate I have ever installed. As an installer for the past 6 years I use BuildDirect exclusively for material - the Lamton 12mm Handscraped product is the finest I have ever worked with. I hate to see it go! But does it really have too? I have placed 25+ orders through [salesperson] over the past several years. I couldn't do what I do without him. He has partnered with me in my success and I am a customer for life. I have to say I am disappointed to see the 12mm Lamton Handscraped laminate going. People buy 8mm, 25 year warranty Pergo for $3.35 everyday at Home Depot. I would sell the Lamton exclusively - I believe in that product so much. Hopefully BuildDirect can bring it back.
Paul H.   Jacksonville, FL   Jul 17, 2009

Great customer service and sales Rep. Great product at a great cost. Again, great service no damage to our order. Keep up the good work and continue to take care of your customers. In the future I will be coming back to purchase again. Thanks again.
Reggie F.   Merrill, WI   Jul 16, 2009

Everyone thinks the floor looks nice. I appreciated how nice your salesman was to me. I could not have asked anyone to be any more helpful and nice to me.
Mattie M.   Newton, MS   Jul 12, 2009

Very helpful and knowledgable- I am going to recommend you to all my friends. I am amazed how far laminate has come; my winter home looks better than my summer home(with real hard wood). Thank you very much.
Scott D.   Largo, FL   Jul 12, 2009

This is the most durable flooring I have ever seen! and it is beautiful in my house. and then there is the fact it was ON SALE....I could not be happier.
Candy K.   Conway, AR   Jul 10, 2009

I was shocked at how fast the order arrived. I paid $1.57 / sq ft for my flooring and when I took the sample to other flooring stores they said I should be paying over $4 / sq ft. I think I got a great deal - customer service was awesome!
Carmela B.   Fraser, MI   Jul 10, 2009

Absolutely wonderful! [Salesperson] answered all my questions and called whenever I had an additional question. Couldn't ask for more! The laminate is BEAUTIFUL! We're doing the entire house, so not all done yet. My friends are envious! I am getting ready to place an order soon for granite countertops. The samples for both the laminate and the granite were sizeable so we had a fair representation of the product. We will definitely buy again!! Keep doing what you are doing. We couldn't be happier. Plus the chicken videos were a hoot!
Linda K L.   Wichita, KS   Jul 09, 2009

My sales person was a pleasure to deal with him. He gave me the straight talk. Very patient. Great customer service. I love the floors. Excellent quality. Good condition. Would order from you again, and recommend you to friends.
Henry G.   Fort Pierce, FL   Jul 08, 2009

We are more than satisfied with our purchase and want to thank [salesperson] for all his help and advise with our questions and purchase, have all ready told others thinking about flooring to contact you before buying locally. Looks Great, Good product and Good price, VERY satisfied, would buy again in a Heart Beat
Richard S.   Brookfield, NY   Jul 04, 2009

Everything I read on your website was true. Your testimonials were accurate, and, now, I'm one, too. The ordering, waiting for delivery, and accepting delivery was all very effortless. Thank you, BuildDirect! Sincerely, Lori R.
Lori R.   Morrison, OK   Jul 02, 2009

Looks good but have been out of town so haven't installed it yet. One box arrived damaged and BuildDirect was extremely responsive and helpful. Another box was sent immediately. Thank you!
Lisa H.   Georgetown, TX   Jun 24, 2009

Ordering from Build Direct was effortless. Ordering my floor was the best experience I have ever had with a project this large. I can't say enough about the customer service and my Build Direct contact [salesperson]! There was constant contact from the minute I placed my order. He was there along the way as well as 1 month later when we realized we needed more accessories. [Salesperson] was there, once again, to save the day! I received such exceptional attention that I felt like I was the only customer. There was never a wait and always a prompt reply. Build Direct and [salesperson]are REALLY "One Of A Kind" in their own respect. Truely THE Best Company and Customer Service! Thank you so much once again, Respectfully, Lisa M.
Lisa M.   Westampton, NJ   Jun 21, 2009

Great! The website is easy to navigate, and the sales rep quickly processed everything and immediately emailed my invoice. By far this floor is superior to what you will find at Lowe's or Home Depot. I ordered the 12mm laminate flooring and it's not only better, but the price was much lower too! Great job with the shipping service. They called ahead to schedule a time and date for delivery and even called 2 days before to confirm. Delivery on time. The only place I would buy laminate flooring from. Already being recommended. Very happy! The floor exceeded my expectations, especially when compared to what the big stores are selling. The floor is a better quality and lower price. Win-win!
Aleksandar B.   Mount Prospect, IL   Jun 16, 2009

Polite, friendly and quick response to questions. Gave a refund for some boards that came damaged. Easy to work with. Will recommend this product to all I know that are going to be laying a floor in the near future. High quality product--even the floor layers I hired commented on the high quality of the floor and said they don't see this high end quality of floor laid very often. Very impressed and changed the appearance of our drab house into one that is comfortable and very nice looking.
Lanita M.   Ponca City, OK   Jun 12, 2009

Quick response time and very friendly service! I am completely satisfied with the flooring. I appreciate the advanced calls that I received. It made scheduling the delivery very convenient. I was unable to beat the BuildDirect pricing for the type of laminate flooring that I wanted to purchase. I am completely satisfied with my purchase and would recommend BuildDirect to friends and family.
Carrie Z.   Birmingham, MI   Jun 04, 2009

Excellent product; my contractor is going to order for his customers they were impressed with the toklo.
Bruce P.   Glen Burnie, MD   Jun 01, 2009

I'd accidentally left the moldings off my order - but your customer service was able to help me resolve this right away. I was very impressed by your customer service - keep up the good work! I was very impressed by the entire process - customer service, shipping and the flooring itself all exceeded my expectations!
Karen S.   Cincinnati, OH   May 26, 2009

We are very satisfied with the flooring. This floor makes the house look like a million dollars.
Jenny H.   Orlando, FL   May 21, 2009

We have installed 20 boxes so far. As a DIY family, we found this product excellent to work with and great quality. The floor looks beautiful. We shopped at all the DIY stores and found only cheap grades of flooring. We wanted Pergo and found that it was impossible to compare pricing and quality due to the variety of lines they carry. We finally gave up and tried locating the material on the internet. We were very nervous about turning over a significant amount of money to someone we have never met but in the end it was easier than dealing with the DIY or locally owned flooring companies. The samples were true. Thanks and we will use you again for other products.
Peg H.   Bow, NH   May 17, 2009

I have raved about the floor, your service, and the quality of the product to all my friends. One has already been inspired to start on her living room. Great quality flooring, fairly easy to install, beautiful look once installed.
Lillian B.   Houston, TX   May 10, 2009

The Floor looks incredible. Was simple to install.
Howard M.   Clearwater, FL   May 05, 2009

The customer service reps were more than helpful with all of my questions and concerns in fact one of the only reasons I would order and recommend you to anyone is your customer service! I really did like this product it exceeded my expectations!
Yusleidys A.   Saint Petersburg, FL   May 04, 2009

From start to finish, our entire transaction was nothing short of perfect. Every aspect of our experience, from the selection process to the ordering to customer service to delivery, was stellar. And the flooring itself far surpassed our expectations. We are incredibly satisfied.
Maria R.   Lynden, WA   Apr 29, 2009

Super Easy to deal with... much appreciated.
Shelly C.   Oklahoma City, OK   Apr 28, 2009

I can't tell you what a pleasure it has been. One of the few expediate deals I have made. All of the information that was made immediately available closed this deal with me.
Edward W.   North Little Rock, AR   Apr 27, 2009

We really love our floor. Our house feels like a home now. We feel very comfortable with the quality of flooring we have, and we know it will last for years.
Ryan C.   Niles, MI   Apr 23, 2009

Great company. Great Product, Great service. Thanks!
Jim F.   Weatherford, TX   Apr 19, 2009

The flooring is already down and it looks fantastic---it's unbelievable how good it looks----the laminate is so well made that it was effortless laying it down---thanks again
Dan D.   Stratford, CT   Apr 19, 2009

Had the floor installed last week, never thought it would be so beautiful-LOVE IT!!!!!!
Lupita M.   Nogales, AZ   Apr 15, 2009

I am very happy with quality of your product and the service we received.
James J.   Concordia, KS   Apr 10, 2009

I would buy from you again. Your prices are unbeatable and the quality is just as good as everyone else's.
Jason A.   San Angelo, TX   Apr 07, 2009

We were so impressed with our experience that we've started telling everyone about you guys...
Jose G.   Raleigh, NC   Apr 06, 2009

I highly recommend BuildDirect and have already referred friends to use as well. BuildDirect has provided a very positive experience and I will definitely use again in the future.
Kevin P.   Huntersville, NC   Apr 01, 2009

I would buy from you again in a heartbeat.
Kate C.   Kerrville, TX   Mar 27, 2009

The service I received was incredible. I was informed that the product would take 13 days to arrive and it arrived in 5 days. Thanks.
Jim F.   Mantoloking, NJ   Mar 26, 2009

Your service representatives were wonderful to me. They were curteous and very helpful. I love the flooring, Tropical Walnut, 12mm, beveled edge, 1 plank board. The quality of the product is excellent. I love the look. It actually looks like a real hardwood flooring. I am really delighted with it. I am a 63 almost 64 year old woman. I am doing the floor myself. My husband is ill but he sometimes cuts the boards for me. If I can do this I think anyone who likes home improvement projects and is willing to try it could do it too. Very Timely. I got my floor within about 5 to 7 days. Whenever I had an occasion to speak with the people in the laminate flooring division they were great. They joked with me and were just delightful to speak with. Their suggestions and answers to my questions were always helpful and given with great respect. I would and have reccommended your company to other people. I have shown samples of my flooring (the Tropical Walnut, 12mm, beveled edge, 1 plank boards) to several other people. I believe one friend is seriously considering buying from your company.
Linda S.   Parker, KS   Mar 25, 2009

I will come back again and again to purchase materials from you. I will also recommend you to all my friends and family. Thank you for your quality, and professional service.
Troy S.   Torrance, CA   Mar 24, 2009

I just would like to thank all of you for the great sevice.
Naser H.   Annandale, VA   Mar 24, 2009

Great product, just installed 600 sq ft with no problems. Looks awesome.
Mary D.   Waterloo, IA   Mar 23, 2009

The flooring is beautiful, and really easy for a diy installer.
Brandy H.   Duluth, GA   Mar 22, 2009

The flooring is wonderful! Great communication and value-Great esperience! Terrific laminate flooring(Lamton)!! The sales staff helped me though the process, late on a Friday. Everything went great. Will recommend you to all my friends. Thanks so much!!! You are the best. Keep up the good work.
Phil M.   Dayton, OH   Mar 22, 2009

The Toklo is AWESOME! I would highly recommend BuildDirect and Toklo to anyone. I love my new floors!! I would buy Toklo again. Shopping with you was a breeze.
Amy K.   Benbrook, TX   Mar 21, 2009

I will buy from you again as needs occur. Best material at the lowest price with excellent service.
Al B.   Jacksonville, FL   Mar 17, 2009

Service was excellent, laminate was good quality,easy to install and material cost was priced lower than I found local.
Carlos S.   Tucson, AZ   Mar 13, 2009

Dealing with customer service was a breeze. The product I bought, after the trim, padding, and flooring worked out to be approximately $2.00 per sqft. I shopped Lumber Liquidators, HD, Lowe's, and Direct buy and was unable to find a comparable match at any of the locations for less than $5.50 per sq ft. Tremendous value and easy to work with. Out of 60 boxes, I only found damage on ONE board. Delivery was ahead of schedule. Being from the East coast of the US, I was leary of a transaction with a West Coast, Canadian company. I couldn't have been more wrong. BuildDirect more that exceeded my expectations - they set the bar for ALL consumer direct companies. Thanks!
Lenora D.   Midlothian, VA   Mar 11, 2009

Was a little apprehensive about making such a substantial purchase based on on-line testimonials & samples rcvd in mail. Let me tell you-- I COULD NOT BE HAPPIER!!! Even the contractor has commented on the quality of the 12MM TOKLO flooring quality. It looks BEAUTIFUL & I will be purchasing again & passing the word along.
Cheryl C.   Pavilion, NY   Mar 09, 2009

Love the flooring: looks great! Website very user friendly. Requested for several samples, within a few days they arrived, picked our style, and ordered all online. No issues what so ever!
Roger D.   Mcalester, OK   Mar 06, 2009

We found what we needed at a price better than our local home stores. We were pleased with the fact our questions could be answered by customer service and can't wait to install our new flooring.
Marie L.   Lompoc, CA   Mar 05, 2009

Very good quality, good packing.The installation is a piece of cake. Don't be afraid to buy it, it is much better material than you can find in local stores. I'm very happy, floor looks awesome.
Przemyslaw U.   Pine Brook, NJ   Mar 04, 2009

Will definitely recommend you guys to all my friends.
Stuart L.   Phoenix, AZ   Mar 01, 2009

The floor was great and it was better than I expected.
Russell B.   Spring Lake, NC   Mar 01, 2009

We love our new flooring. It took about 5 minutes to master joining the boards together and then it was a piece of cake. One box arrived damaged but it was replaced within days. Molding matches nicely. Unbeatable price, good customer service and rave reviews from friends and family.
Michael H.   Vista, CA   Mar 01, 2009

Very satsified with the product and services.
Nidal B.   Van Nuys, CA   Feb 28, 2009

Your site was easy to navigate and our order arrived sooner than expected. This laminate flooring was a perfect fit for our investment home and looks fantastic!
Chis I.   Gilbert, AZ   Feb 26, 2009

The flooring was beautiful, and I was more than pleased with the process from ordering, shipping and packaging. No one can beat your prices and quality. Out of the whole 1300 SF that I ordered, I only had one box left too!
Brooke M.   Damascus, PA   Feb 24, 2009

I have never ever purchased a laminate type flooring. The builder who I was using said this flooring was the best he has ever used, and he has used many. The floor looks just like the picture showed on the internet web page. The floor is very thick, has some sort of glue between each board to make for a very secure, snug, fit. I could not be happier with the extremely prompt delivery and what appears to be great quality flooring. I have decided to take the commercial type carpeting out of my basement and put this type of flooring in that area as well. Thank you BuildDirect for a quality product shipped very quickly.
Andrew F.   Crellin, MD   Feb 21, 2009

I was very satisfied with the service and product.
Karen S.   Bangor, PA   Feb 21, 2009

I bought Toklo laminate flooring for my whole house. I love the product! I was nervous about purchasing through BuildDirect, but I had no reason to be. Customer service was responsive and available. Everything went smoothly. The flooring was dropped off on our driveway on time and in perfect condition. Best of all I got a great price. Our installer who buys wholesale, couldn't beat the price. I'm definitely a new fan.
Kimberly G.   Claremont, CA   Feb 19, 2009

This product is awesome. I purchased the rustic oak for my mom's apartment. Everyone compliments how beautiful and durible it is. I ordered a whole pallet of this stuff (over 690 sq ft), and only found 8 pieces that I couldn't use.
Stephen B.   Wantagh, NY   Feb 17, 2009

Working with BuildDirect has been great. In fact, I even told someone at a hardware store, looking at flooring, about BuildDirect! I have been extremely happy with the service, delivery and the product. In addition to the person above, I have recommended BuildDirect to other people, including my boss!
Mike D.   Fleming Island, FL   Feb 16, 2009

Flooring was A+++. Price, Service, Shipping, and Quality was exceptional. Installed easily without any problems, and looks fantastic. Will reorder again from BuildDirect as first choice, and highly recommend to others to do the same.
Dwight D.   Superior, WI   Feb 14, 2009

Everything was wonderful,great customer service and excellent floor.
Demetrius S.   Gaithersburg, MD   Feb 14, 2009

Very happy with the service and the product. I would gladly buy from BuildDirect again in the future.
Cori L.   Danville, CA   Feb 13, 2009

I am so happy with my purchase. I do a lot of internet buying, but was still apprehensive about making such a large purchase online. Delivery was sooner than expected, everything was in in excellent condition, and the K-Swiss 10 mm Laminate Flooring (Doussie color) looks gorgeous installed.
Dennis T.   Alta Loma, CA   Feb 12, 2009

The brazilian walnut is beautiful, very high quality and the easiest to click together. I have now completed my entire downstairs with this floor and I am very happy. Service was great, product arrived very quickly - 5 days.
Sherri A.   Castle Hayne, NC   Feb 06, 2009

We could not believe how fast it was delivered. Great quality & excellent price!
Susan G.   Kokomo, IN   Feb 05, 2009

I've been very impressed. The quality was excellent, the color just right and the floor is laid except for the moulding. It looks beautiful. Frankly I'm glad Lamton isn't sold here in town because I now have a floor that doesn't look like one bought at the large DIY stores. Everything about BuildDirect has been positive, from getting the samples to laying the floor. I've been very impressed. The quality was excellent, the color just right and the floor is laid except for the moulding. It looks beautiful. Frankly I'm glad Lamton isn't sold here in town because I now have a floor that doesn't look like one bought at the large DIY stores. I've already told one of my friends about BuildDirect; He's thinking about getting a new floor.
Claudette P.   Tucson, AZ   Feb 03, 2009

I was expecting it to be delivered in 9 days and it was delivered in 2! It's absolutely gorgeous, I love it! Great quality at such an affordable price!
Kendra K.   Las Vegas, NV   Feb 03, 2009

Beautiful flooring. I would recommend to anyone and everyone! Builddirect.com has great prices and beautiful floors. We received our order faster than promised and customer service was outstanding on our order. I will buy floors from here again!
Dustin B.   Sulphur Springs, TX   Feb 01, 2009

I highly recommend BuildDirect. The Toklo flooring looks great and appears to be very durable.
Gerald S.   Lexington, KY   Feb 01, 2009

Everyone I spoke to was very helpful and when a problem arrived (under order of product due to mistake on Build direct web site ) they were very helpful and quick to remedy the problem. I will reccomend Build Direct to others, and have done so already. The floors look great, and everyone I spoke to during the ordering process was very helpful, friendly and professional. My floors were for a commercial space, and all my clients comment on the beautiful floors. Thank you
Helen W.   Eugene, OR   Jan 28, 2009

Using Buildirect.com was the best choice I could have made when it comes to purchasing flooring. There are no sales men trying to make commission, and I couldn't have found a better price anywhere for the quality of flooring I desire. Every question I had was answered without even picking up a phone to call. The website is extremely easy to navigate, and the quality of product is nothing less than fantastic! Thank You so much for your services, I will use Buildirect.com for any other major home purchases that I or my house requires.
Richard K.   Loganville, GA   Jan 27, 2009

Everyone I spoke to on the phone was very nice and went above and beyond to get me the samples I needed to place an order. Also, the referral to laminatemoldings.com went very well and they were very nice and helpful.
Sonya S.   Lady Lake, FL   Jan 15, 2009

Great product at a great price. Not thin junk like the stuff available at the big stores.
Ken L.   Orrtanna, PA   Jan 15, 2009

I called with many questions and they were always friendly and knowledgeable. I was pleasantly surprised at the quality! I love my new floor, I get so many great comments and can't believe the price I paid. I have recommended BuildDirect to all my friends.
Lisa E.   Lompoc, CA   Jan 14, 2009

great responce from date of order,excellent product,absolutely beautiful laminate. it was a pleasure shopping with BuildDirect. you say it best cost less, same quality, end of story. i can only say it has been a positive shopping experience thanks!
Roger S.   Palm Coast, FL   Jan 13, 2009

I have nothing bad to say about my experience w/ BuildDirect. Everything was absolutely wonderful. It was easy to navigate the website, it was easy to place an order, I had excellent follow up service and the flooring is just absolutely GORGEOUS. It was really high quality flooring too. We had only 1 piece out of 580 sq ft w/ a scratch on the front. Only a couple w/ any damage at all, and we were easily able to utilize them on the edges...no problem. It was so easy to install, even I was able to help my husband (who has never installed anything before) on part of it. I am not regretting this purchase at all. Thank you BuildDirect.
Wilma E.   Henry, IL   Jan 10, 2009

Your staff was very helpful and I loved the quality of your products.
Denise H.   Corpus Christi, TX   Jan 08, 2009

Everyone was very helpful and informative when I called with questions. We are very pleased with the flooring and it looks great. There was very little waste.
Pamela G.   Haslett, MI   Jan 05, 2009

Great product, great service, quick delivery, great selection, and great price. What more can you say!
David R.   Rio Rancho, NM   Jan 03, 2009

I am completely satified with every aspect of Builddirect.com, and will continue to use for all my remodeling needs. The price and quality are better by far than any other company that I found. Thank you. Keep up the great work. It's nice to know that someone out there is truely providing quality matterials, at a cost that won't break the bank. I will be working with you all again, very soon.
Sheri D.   Delphi, IN   Jan 02, 2009

Very happy with the floor and your company, I will recommend to everyone I know. Out of 60 boxes (816 square feet) I had just one board with a damaged end that I had to cut short in order to use it, I was very pleased. Also one of the 60 boxes one was the wrong color and builddirect.com shipped a replacement box in record time. Cannot heap enough praise on this company, I am so glad I did not buy the flooring at a local box store for twice the cost and half the quality. This was my first laminate floor installation and with a 10 dollar tool kit from harbor freight my wife and I (with help from the kids) did our living room, hallway, kitchen, dining room and office in 3 days. The hardest part was removing the old carpet, padding and nail strips from the concrete floor. Once the floor was clean we sailed through the install. Our house has almost no dust now and everyone marvels at our new floor. We get people visiting just to see it because they heard via word of mouth how great it looks. We just had our first Christmas since the install and my wife and I consider the floor our gift to ourselves this year.
Ronald E.   Friant, CA   Dec 31, 2008

Your web site and support service was top notch
Richard M.   Lutz, FL   Dec 30, 2008

after dealing with several on line flooring companies BuildDirect is by far the best in service and product quality . from 26,897 sq feet of laminate install in 2008 21,422 was purchased by myself and our customers through BuildDirect
Wayne H.   Gainesville, FL   Dec 28, 2008

I love Build Direct and I hope my floor last a long time. I am the type of person that will do their home work before giving anyone five stars, Build Direct has earned an A+ and is the best kept secret I have ever learned about.
Lenore S.   North White Plains, NY   Dec 19, 2008

The flooring was excellent and I expected a few boards I couldn't use. I was disappointed to find flaws in so many of the molding pieces though The floor is gorgeous! It is even better than I hoped. I purchased one of the cheapest floors and was a little nervous but I didn't need to be. The Toklo pieces really did snap together. I had been warned by others who installed other brands that the simply snapping the pieces together was an exaggeration and was very pleased to find it was true for this floor.
Rick C.   Jackson, MI   Dec 18, 2008

Like I said, I love the flooring. Its absolutely beautiful. I am very happy with it and everyone who sees it loves it also.
Mark P.   Bakersfield, CA   Dec 13, 2008

I was totally satisfied with the whole transaction.
Jeannine G.   Huffman, TX   Dec 06, 2008

The whole deal was great - real nice delivery guy, woman who called to set up delivery was very nice - the product is great and the price was the best part - Thanks !
Dean S.   Chicago, IL   Dec 04, 2008

I would recommend your business to anyone. The price was fantastic. Other products with a high sheen are too visible to droplets of water. This is an uneven surface which makes the droplets not as noticible and yet spills and debris are easy to find and vacuum up. Reflects light very well.
Marcia M.   Springfield, VA   Dec 04, 2008

I am so satrisfy with your product that I have recommended to friends, and working on the next purchase
Luong L.   Carlsbad, CA   Dec 03, 2008

I am very happy with all aspects of my transaction with BuildDirect. Though the shipping was a bit pricey, the cost, including shipping, was still significantly less than the big box stores.
Gregory F.   Springfield, VT   Dec 01, 2008

Your website was great navigate, and I think the prices are so low compared to what I have found elsewhere. I would love to see more photos of the flooring online. It's hard to make a decision based on 7-10" of a flooring sample and some more pictures would make that easier. Thanks for getting me a great deal. My laminate flooring looks like real wood, but is much more durable and cost a fraction of the price. I'm very happy!!
Allison D.   Anacortes, WA   Nov 29, 2008

We absolutely love our new floors and are extremely satisfied with this entire experience! I would recommend BuildDirect without hesitation! The only minor issue we had was that I ordered reducer instead of t-mold for the transition between laminate and tile. There was not enough difference to make the reducer work, but we were able to make adjustments using a table saw and got it all to work out in the end. Not really a big deal overall. Thank you for everything!
Paula K.   Richmond Hill, GA   Nov 26, 2008

I am totally happy with your company and have referred many of my friends to you. This has been a very good experience.
Tammy E.   Warner Robins, GA   Nov 26, 2008

The flooring looks great! It was easy to order and shipping was fast!
Chris L.   Canton, TX   Nov 25, 2008

Great product, great service, fast & quick shipment. Thanks; I'll come back again.
Nate B.   Charlotte, NC   Nov 24, 2008

I searched extensively for laminate flooring. What I ordered was of the highest quality but at price consistent with a 'cheap' product. I thought it was too good to be true, but refreshingly, it really is true!
Andreas G.   Cypress, CA   Nov 22, 2008

you guys are the best!! My house looks fantastic!! Thank you Thank you!! The samples that I got from you guys really help me a lot!!
Maria M.   San Diego, CA   Nov 21, 2008

BuildDirect has been excellent to work with. Two boxes were damaged in shipping and they immediately offered me reimbursement or replacement, and then followed through immediately. I have put about half of the flooring dowm so far and it is going great and looks good; I am very pleased so far.
Kathy N.   Mooresboro, NC   Nov 21, 2008

Beautiful product especially for the price (including shipping). Shipped quickly and arrived in very good condition. Would highly recommend Build Direct to others. We are looking forward to putting our new floors in.
Sarah U.   Mesa, AZ   Nov 20, 2008

You're the best! I appreciate your speedy responses via email and the phone. Your service is great!
Jennifer B.   Santa Cruz, CA   Nov 20, 2008

Fast shipping, great customer service.
Phong V.   Nashville, TN   Nov 20, 2008

Easy transaction, Fast shipping. The floors exceeded my expectations on quality. Thanks
Robert R.   Bay Saint Louis, MS   Nov 20, 2008

Love the product, it's beautiful and I couldn't be more happy.
Shannan S.   Sahuarita, AZ   Nov 19, 2008

I have recommended your company to everyone who comments on my flooring. I would not hesitate to work with your company again. Your products,your prices, and your customer service are great.
Joyce T.   Farmville, VA   Nov 19, 2008

We purchased the dark chocolate Lampton laminate flooring and I love it. We have just about finished installing it and it looks great and seems to be very good quality. It was shipped and delivered on time and my "new" house is going to be ready and looking better than ever just in time for the holidays thanks to Build Direct.
Paula O.   Virginia Beach, VA   Nov 17, 2008

the quality of the floor is superb and when the laminate was installed the true beauty appeared. This is one beautiful floor. I love it.
Laura L.   Fort Myers, FL   Nov 14, 2008

Product looks great.
John T.   Old Fort, NC   Nov 11, 2008

Keeping a blog of our renovation progress: http://atomicindy.blogspot.com/ Linked to your site a couple times. Thanks.
Barrett C.   Indianapolis, IN   Nov 09, 2008

Everytime I walk in my house and look at my new floors I am sooooo happy that I decided to go with you. My experience could not have been better.
Beth D.   Milton, FL   Nov 09, 2008

I am very happy with the laminate floor I purchased, and evryone who has seen it is very impressed. One my friends was so impressed he is ordering samples and will be making a future purchase.
Lisa S.   Avon, PA   Nov 06, 2008

The flooring is everything we hoped for, it was easy to contact you, you went all the way to help us arrange shipping to Alaska, via Alaska marine lines barge system . We are telling all our friends to order from you, because you saved us thousands of dollars and are a reputable company who follows through to the end with the customer even though it was an internet order. Thanks to the new floor our 2 year old no longer has asthma attacks that the carpet was causing- and we once thought replacing the entire house with flooring was going to cause us to have to borrow money until we found your site.
Randy A.   Seattle, WA   Nov 06, 2008

We really love the flooring. The quality and service I recieved was exceptional.
Sheliah D.   Jasper, TN   Nov 04, 2008

It was a wonderful experience purchasing floors through your company, I look forward to ordering through Build Direct in the future.
Angelica B.   Langhorne, PA   Nov 03, 2008

Overall I am extremely happy with BuildDirect and I love my floors! I would definitely recommend to friends and family.
Christina B.   Richmond, BC   Nov 02, 2008

The product looks exactly as it is pictured online and it was very easy to order. Thank you.
Karen N.   Boissevain, MB   Oct 30, 2008

Great service, great delivery times and the prices were better than what I could find locally for the same quality product.
Michael T.   Vancouver, BC   Oct 29, 2008

The price and quality of the lamintated boards have exceeded my expectations. I only wish I had ordered a couple of extra boxes to cover the waste factor. I have checked with surronding areas and they are way more expensive. The only thing is that I wish your company would let me get a couple of more boxes at that excellent price. I have told people about the web site.
Peggy C.   Monroeville, AL   Oct 26, 2008

i can't believe how helpful [the salesperson] was thru this whole process. We did recieve a few broken pcs and wet boxes, I have not let Alex know yet, I was in the emergency room when it all arrived, and am now back in the office. I will be looking at more flooring in the near future. you have a great rep with Alex, when the other trucking co. was trying to charge me extra, he took care of the situation quick and in a hurry and got things scheduled for our convienence and manpower!!!!!
Karla B.   Liberal, KS   Oct 23, 2008

Excellent service and a overall great experience. The flooring looks great and I tell everyone where I got it from. BuildDirect is a best buy.
Michael W.   Simi Valley, CA   Oct 23, 2008

Love the product and the price!!!!!
Natalie H.   Midland, TX   Oct 23, 2008

Will recomend to friends. great prices and one of the few things that has happended ahead of schedule
Sunny S.   Watertown, NY   Oct 22, 2008

We love the flooring and will be ordering more in the future.
Darrell R.   American Fork, UT   Oct 19, 2008

Good products, great value!!! Very fast inexpensive shipping. Quick and Easy ordering. Informative web site.
Paul L.   North East, MD   Oct 17, 2008

Everything happened quickly, efficiently and on time! Thank you so much!
Gaetane C.   Cherokee, CA   Oct 10, 2008

The price and quality are fabulous, even when you add in the expensive cost of shipping.
Stacy M.   Dallas, TX   Oct 09, 2008

I am very pleased with your web site and the ease of ordering. I wasn't worried about prepaying a $1500 order even though I knew almost nothing of your company. I own a small flooring store and buy products from many sources, your prices are compairable to most of my regular suppliers. Your customer service is better than ALL of my distributors.
Walter M.   Superior Township, MI   Oct 07, 2008

The pricing was great, the shipping was great, the product was also good, but it was a little tougher to install than I thought(I installed it myself). I would buy from BuildDirect again and I would recommend them to anyone whose searching for good price materials.
Christopher E.   Marietta, GA   Oct 03, 2008

I [was] absolutely satisfied with my first experience buying from BD. Good prices, good quality.
Mikhail A.   Ivyland, PA   Oct 03, 2008

We love the flooring we got! I have told everyone we know about you. We have alos shown pictures to people in other states, we are very happy!
Donna P.   Port Saint Lucie, FL   Sep 28, 2008

Lamton, great look, solid(12mm) and easy to put together. I have told many people about BuildDirect, great prices and quality products
John L.   Harrisburg, PA   Sep 27, 2008

We were very impressed with the quick responses we received to our questions. We have not installed the flooring yet bubt we don't see any problems with the product. We have already told our friends about your company and your service.
Lynn M.   Tucson, AZ   Sep 27, 2008

Flooring was superior to any that you can find in the local stores including Lowes and Home Depot and the price was 1/2. Build Direct is an execellent source for your material needs. I most certainly will return as a customer.
Sara K.   Lewes, DE   Sep 27, 2008

Your staff was professional and the ordering process was simple and reliable.
Pinhkeo S.   Lompoc, CA   Sep 25, 2008

As far as quality and price, I did not find better anyplace else.
Quency H.   Moncks Corner, SC   Sep 25, 2008

I have not had time to lay my flooring. I did notice in shipment some of the boards got chipped. Hopefully it will not be a big deal once I get to lay the flooring. Beautiful floor though, I am sure it will look great.
Heather T.   Midlothian, VA   Sep 25, 2008

Attractive, durable product and easy to install. I was skeptical of the 100% 5 star reviews, but now I agree with everyone else, five stars
Nathaniel H.   Tuckerton, NJ   Sep 25, 2008

I have only installed about 50% of my home so far, but I am very please with the product.
Christopher K.   Naylor, GA   Sep 25, 2008

A very pleasant experience, I would recommend your company to anyone!
William S.   Tampa, FL   Sep 24, 2008

I have began to install the product and so far everything is going well.
John S.   Edinboro, PA   Sep 24, 2008

Overall an excellent transaction for the price. I contacted customer service for technical assistance and they were all outstanding!
Keith O.   Oklahoma City, OK   Sep 22, 2008

I installed the flooring myself. It is beautiful!! Would not hesitate to do business with BuildDirect again. I have told all of my friends about your company!!!!
Pamela T.   Sterling, KS   Sep 21, 2008

Product quality for price paid was excellent. Overall the flooring is a great value.
Madison W.   Asheboro, NC   Sep 21, 2008

It was convenient, easy, and quality service and products. It was a pleasure to deal with an online service that was so easy, professional and very quick to respond to my questions. I look forward to doing business with you again.
Paula H.   Roanoke Rapids, NC   Sep 19, 2008

The whole process was a good experience. Far easier and cheaper than going to the store and buying it locally. The delivery was fast and professional and the flooring looks great in our house! I will definitely use you again.
Barry O.   Katy, TX   Sep 19, 2008

Overall, everything was fine!
Jennifer L.   Strafford, MO   Sep 18, 2008

The flooring looks very nice in the house we just purchased.
Annie L.   Green River, WY   Sep 18, 2008

As an installer Toklo laminate Flooring (natural Cherry) was very easy to put together unlike some laminates on the market. With the Pergo locking system snapping the floor together in either direction is easy.
Sam S.   Port Orange, FL   Sep 16, 2008

Everyone did a fantastic job- from the phone, to emails and even the visit to the office. I had a great experience and will certainly order my products from your company again. I started my reno's over 9 months ago and everything from the start went erroneous. Many of products we ordered from other companies did not come or were delivered weeks late. my only regret is that I did not hear about your company until I was 3/4 into my reno's. Keep up the great work - your customer service is Absolutely fantastic! and along with the great products and pricing it will keep me coming back.
Catharine V.   Vancouver, BC   Sep 15, 2008

I love BuildDirect and their floors this is the 2nd time I brought floors from BuildDirect and I am very happy with both of the products that I have brought. Thanks for being out there for regular people too.
Elizabeth R.   Carthage, NC   Sep 15, 2008

The flooring looks great and better than expected. The laminate surface is very strong and appears durable.
Sheryl M.   Erie, CO   Sep 14, 2008

Customer service was very responsive through email and phone. I would recommend BuildDirect to anyone.
Brett A.   Dayton, OH   Sep 14, 2008

The flooring was exactly as described on line. I am very pleased with the quality and look of the wood. The delivery was timely and the driver put it right in the garage.
Beth C.   Patterson, CA   Sep 13, 2008

I searched a lot for this floor on the internet. The response I've had from you was outstanding. The information was very precise and the customer attendant very polite.The product was delivered in very good condition, looks great, but is still packed, I just opened one box.
Raquel C.   Irving, TX   Sep 13, 2008

Everyone that I spoke to was extremely friendly and very helpful. Fast, easy and a friendly company. Love it! Best quality I have ever used.I have told everyone I know about your company. The prices, the quality of goods and the friendly staff. These are qualitles that everyone looks for in a company and rarely gets these days. We will use you again in the future!
Brenda S.   Midland, TX   Sep 12, 2008

Good product and Fast shipping.
Tara W.   Memphis, TN   Sep 11, 2008

The employees were very helpful in completing my order, no question went unanswered, they truly treated me as a quality customer. Thank you!
Alvin P.   Wiggins, MS   Sep 10, 2008

Talked to two different people in sales with different questions, and both were friendly and knowledgeable.
Nadine T.   Fayetteville, AR   Sep 06, 2008

The quality is good, and the price is lower than loca.
Carol F.   Carson City, NV   Sep 05, 2008

The flooring looks very good down and fits together very well. There is no chipping when sawn.
Morris E P.   Spirit Lake, IA   Sep 05, 2008

The floor that we were going to "settle for" from the local building supply was marginally less expensive but the quality was not even close to the Lamton product that we chose from BuildDirect. If we bought the same floor locally I would guess that our $3/sq. ft delivered price would have doubled.
Dale C.   Annapolis Royal, NS   Sep 03, 2008

Very positive. Happy with the product and service.
Angela H.   Huntsville, AL   Sep 03, 2008

The laminate was of very high quality. We are very pleased with the product. My uncle (who is a carpenter who did the install) remarked how tough the flooring was- he was thankful that he brough a new saw blade for the job! It looks beautiful and is holding up nicely so far, a month after the install.
Wade M.   San Antonio, TX   Sep 03, 2008

Love the product. The color is fantastic and the installation has been very easy.
Lee B.   Phoenix, AZ   Sep 02, 2008

My dealings with BuildDirect were very positive. The salesman I spoke with were extremely helpful and customer service was excellent. Thanks for a great experience!
Scott L.   Hagerstown, MD   Sep 02, 2008

This was my first major home improvement and it went very well. Only one plank had a chip out of 73 boxes. Plan on using BuildDirect again when I remodel my kitchen next year.
John F.   Mechanicsville, MD   Sep 01, 2008

Excellent experience, from ordering samples to ease of installation. I brought your samples with me to local flooring stores, both big and small, and they could not come close in either quality or price. This is amazing flooring at an unbeatable price. We love it! Thank you.
Tina Marie D.   Bellingham, MA   Sep 01, 2008

Excellent products, excellent prices...
James O.   Chandler, AZ   Aug 31, 2008

BuildDirect has a great number of options to look at, many types of flooring which we checked out. Prices are great, as long as one knows what they want to get. The product looked a lot like I saw online, which was good, as it isn't always the case.
Patricia P.   Stoughton, WI   Aug 31, 2008

Love it, it has already been mistaken for real hardwood floors twice and we just put it in 2 weeks ago.
Curtis S.   Tulsa, OK   Aug 30, 2008

You have very good customer service and fast delivery.
Chris R.   Chico, CA   Aug 30, 2008

Great!! Look forward to dealing with again.
Lourdes S.   Boynton Beach, FL   Aug 29, 2008

We love the product, it looks great in our house. It's been very easy to install.
Henry R.   New Bern, NC   Aug 29, 2008

The only thing I would change if I had to do it all over again would be to select a laminate that is thicker, because I ended up damaging quite a few pieces because they were so thin.
Kenyetta O.   Temple, GA   Aug 27, 2008

Shipping was very good as it was on time and driver called ahead to get directions and let us know when to expect him. The materials look great and I am very satisfied with the quality.
Frank H.   Mabelvale, AR   Aug 27, 2008

Great product at a great price.
Ron D.   Delhi, ON   Aug 25, 2008

Everything arrived in mint condition and the floors look wonderful. I did not find any flaws or blimishes. The product was easy to install and of very good quality. I am very satisfied with my decision to purchase the product from you. I was able to get a much better product than I would have been able to afford at local lumber companies.
Rebecca T.   Springdale, AR   Aug 24, 2008

Your sales staff I talked to were very helpfu, friendly, and professional. You can tell from talking to them that they were smiling on the phone while assisting me. Glad to see that great service still exist out there. It's been so long since I had such service I thought it might be a thing of the past.
Susan R.   Jonesville, SC   Aug 22, 2008

I love the new floor and the installtion was really easy.
Sonja E.   Charlotte, NC   Aug 21, 2008

What a blessing to find your company!! We could not find flooring of this quality anywhere near our price range!! We hopped upon your site, and we are so glad we did. We got the Lamton 12mm rosewood beveled edge narrow board and it is BEAUTIFUL! It's sturdy, looks like hardwood, and with a lifetime warranty!! Wonderful - my husband is a carpenter, and we have been recommending your company to everyone. If someone is thinking about using you guys, they should just quit thinking and do it!! Thanks a lot!
Misty R.   Imboden, AR   Aug 19, 2008

Love the Toklo floor. We installed it over the weekend. It was easy to work with and looks amazing!! Thanks for the great laminate flooring experience! We chose BuildDirect to spend our stimulus check and do some much needed home improvements. We were glad to get rid of the dingie carpet and replace it with the Toklo laminate. It looks amazing!
Eric D.   Doolie, NC   Aug 18, 2008

Absolutely, love the floor! I would highly recommend your company to my friends and family.
Yvette F.   Boynton Beach, FL   Aug 18, 2008

Was nervous ordering such a big item, but thrilled with the service, the quality, and the price!I was able to purchase upgraded flooring for my store (AC5)for less than the "wholesale" price of the low-end stuff quoted by installers (AC3). Shipping was fast, I was given delivery time options, my store looks like a million bucks. I would buy from you without hesitation in the future, and highly recommend you to all!
Laura G.   San Diego, CA   Aug 17, 2008

My contractor said it is the best quality and best looking flooring he has seen in his 35 years in the business.
Elaine W.   Eugene, OR   Aug 17, 2008

Service was great. Cost was even better. I really didn't expect the materials to get to me so fast (a full week ahead of schedule).
Johnny F.   Sulphur Springs, TX   Aug 16, 2008

All around great company, I could not be happier with the service!
Joseph S.   Woodbine, GA   Aug 15, 2008

Our wood floors arrived perfectly. They arrived ahead of schedule, and are beautiful!
Chris P.   Cape Coral, FL   Aug 15, 2008

Very fast shipping and a very great product. Will do business with BuildDirect again. The product was better than I expected. We love the new floors.
Chris H.   Huntsville, AL   Aug 15, 2008

Very good quality product so far. We are very happy with the look and feel. Overall one of the better Internet shopping experiences I've ever had, and I do quite a bit of my business and personal shopping online.
Robert H.   Greenwood, IN   Aug 13, 2008

Trouble Free!
William D.   Glenview, IL   Aug 13, 2008

Great customer service, great for the price, looked great!
Charles A.   Hephzibah, GA   Aug 13, 2008

I would like to say again how professional and courteous your cmpany is from sales to customer relations to logistics.
Roger N.   Lady Lake, FL   Aug 13, 2008

I had a great experience. I was worried going in because I like to read customer feedback, and for some reason I sometimes think that the feedback responses are faked. But, the shipping worked well, the product was great, and my floor looks fantastic. I came to BuildDirect for the pricing, and was happy with the whole service. Thanks!
Drew B.   Kendallville, IN   Aug 13, 2008

Your price, even with shipping, could not be beat by any local retailers in my area. I only found lesser quality lamintate for a minute cheaper price. Thanks!The ability to order unlimited samples makes the decision process much easier. Your process from initial order of samples, to receipt of quotes, to actual placement of order, to delivery of product was top notch. Thanks to you and your staff for a positive online transaction. I was never pressured by emails or phone calls. I felt comfortable from the onset even though I could not talk to someone face to face.
Gail S.   Carrollton, GA   Aug 12, 2008

Notwithstanding the high quality of the materials, your product was easy for even me to install. We are looking forward to starting work on the other three rooms.We will strongly recommend you to any of our friends who express interest in such products.
William G.   Pace, FL   Aug 12, 2008

We are very happy with our floor. It doesn't have that clicking sound when you walk on it like some laminate floors do. We did have some boxes damaged in shipping but they were replaced promptly. This is a great place to do business with.
John R.   Fruita, CO   Aug 12, 2008

The staff was attentive, cooperative and met my every need. I plan to use this company again in the future.
Shelia B.   Grantsville, WV   Aug 11, 2008

I had a very good experience with Builddirect. The flooring arrived in only 7 days. It looks beautiful and everyone loves it.
Tracey Ahoyt H.   Del Rio, TX   Aug 10, 2008

Always a great price and shipped when you say it will be.
Richard B.   Bozeman, MT   Aug 10, 2008

We loved the laminate flooring we ordered! Barely any of it was damaged and it looks gorgeous in our new home!
Erin C.   Ellenwood, GA   Aug 09, 2008

My 3 installers state this is a great product, they were very happy with its quality. We have had the 14mm Brazilian Walnut installed and the product is great. My installers say this is the best product they have installed to date. The look is beautiful, the quality is much greater than I would have gotten locally and going with BuildDirect saved me $2500 on my 800+ sq. ft project compared to our local quote. I will definitely recommend BD to my friends.
Sherri A.   Castle Hayne, NC   Aug 08, 2008

Great prices and great products!!!
Rita S.   New Boston, MI   Aug 08, 2008

Great prices and great products!!!
Elizabeth Ann F.   Bentonville, AR   Aug 07, 2008

Laminate looks great!
Dorothy H.   Stoughton, WI   Aug 07, 2008

Overall, the price, quality and shipping time could not be beat.
Rebecca H.   Kenner, LA   Aug 07, 2008

It was really nice being able to call with some last minute additions and have them bundled with the order.
Bart S.   Calgary, AB   Aug 07, 2008

The quality is very good. It looks like real wood to me.
Marc V.   Huntington Beach, CA   Aug 06, 2008

Love the floor - arrived on time and installed nicely! Thanks for a smooth ride with this purchase!
Allen S.   Bishop, CA   Aug 05, 2008

Recommending you to all our friends.Awesome service, great delivery, product just as describe with price that can't be beat! Got material, underlayment and molding shipped to my door for less than half the price of the floor only at the 'big box store'!
Tena M.   Saint Cloud, FL   Aug 05, 2008

I would recommend and purchase from BuildDirect again! The experience and process was fantastic!
Todd G.   Frisco, TX   Jul 31, 2008

Great and I will order again if I need more flooring.
Sandra G.   Pine Bluff, AR   Jul 31, 2008

We received our laminate flooring much quicker than expected. Less than 2 weeks!!!We absolutely love our floors. It was very easy to put down and went down very quickly.Thank you. We are so happy with the choice of using buildDirect. At first we were very skeptical about ordering flooring online, but the sf! Our flooring cost us about $1,000 less than buying it from a store. Thank you again!
Darcy J.   Prattsville, NY   Jul 31, 2008

It feels like a very high quality product. We intend to do business with your company again, and will recommend you to others.
Otto K.   Canal Winchester, OH   Jul 30, 2008

I was very nervous about ordering such an investment online and my family thought it was crazy but I really shopped around and the price was amazing. We just had the flooring installed and it is beautiful.
Vanessa C.   Durant, OK   Jul 29, 2008

Overall, I'm extremely satisfied with BD. Customer service is awesome. The product shipped quickly. Very good website. All of the color samples made it easier to pick a style.As a first time installer, once I got use to the learning curve, the installation was very easy.My basement floors look great now.
Hugo W.   Oak Park, IL   Jul 27, 2008

Have recommended your company to many friends.Will always recommend your company for quality and price. Thanks... Couldn't find anything better here at home!
Brenda M.   Spruce Grove, AB   Jul 26, 2008

I LOVE the flooring. The prices are so much better than any other place I've found. The webpage is very informative about the technical part of the product. The product on my floor looks fabulous, is easy to clean, and looks like real wood! I'm not sure people even realize it is not a true hard wood floor!
Rene H.   Kennesaw, GA   Jul 26, 2008

The product is very good, and I will buy again if I need more.
Richard J.   Yoakum, TX   Jul 24, 2008

The whole process was really quite painless and "hassle-free." We LOVE our new floors! I did all the installation myself, and I'm pleased with how easy the job was and how great it looks. Everyone who sees our floors is really impressed, including a couple of folks who were skeptical at first. I have to admit that it felt good to see their expressions when they saw our beautiful floors! I considered many types and brands of flooring before choosing the Toklo Classic Teak. Several factors influenced my decision. First, the look of the flooring is, well, classically beautiful. Honestly, we still find ourselves just sitting and admiring the finished product. The other factors all came in "a close second" to appearance: The low price for such high quality, the engineering and design of the interlocking system, the clear installation instructions (which gave me the confidence to do the job myself), AND the fact that the flooring is produced in an environmentally responsible manner. I emphasize this last feature because I believe that businesses like yours can and must lead the way by showing that it is possible to be "Green" and still make a profit. May your tribe ever increase! I was impressed with several aspects of the installation process: The precise fit of each piece is admirable! As I laid the floor, I really enjoyed the feel and sound of the pieces snapping together. The wax coating was very uniform, and the way a tiny bit of it is squeezed out when the pieces snap together demonstrates its usefulness as a moisture barrier. Finally, the look of the flooring is so impressive that it has changed our entire outlook on interior design. We now realize that our new floors are truly the foundation for the kind of simple elegance we've been trying to achieve. Kudos and many thanks to you!!
Jonathan M.   Milton, FL   Jul 24, 2008

Ordering from Build Direct was very easy, floors look beautiful and would reccommend to others.
Rebecca W.   Beech Island, SC   Jul 24, 2008

I had probably a dozen samples of different flooring. I lined them up, and raked my pocket knife across them. The Toklo was unscratched.
Fred J.   Crosby, TX   Jul 20, 2008

The flooring looked great. Everything was just as it was advertised. I would recommend BuildDirect to anyone.
Peter B.   Fort Wayne, IN   Jul 19, 2008

Great service, love the flooring-especially the vertical bamboo. We are very pleased.
Linda H.   Delta, BC   Jul 16, 2008

I love the laminate
Joshua E.   Gainesville, FL   Jul 16, 2008

I have recommended Build Direct to many of my friends and family. You have excellent prices and I felt completely comfortable dealing with builddirect online and over the phone. I will be purchasing more in the future.
Jimmy P.   San Antonio, TX   Jul 16, 2008

I have recommended BuildDirect to many of my friends and family. You have excellent prices and I felt completely comfortable dealing with BuildDirect online and over the phone. I will be purchasing more in the future.
Bailey M.   Edmonton, AB   Jul 16, 2008

One word keeps coming from all who visit my home now WOW!I am glad I found you.
Orestes E.   Satellite Beach, FL   Jul 16, 2008

Flooring is beautiful, I would recommend you to all my friends
Hubert G.   Spring Hill, FL   Jul 15, 2008

I recommend you to everybody. Wonderful experience, great customer service, laminate was delivered to my door in good conditions, very pleased.
Mariana D.   Charlotte, NC   Jul 14, 2008

I would highly recommend your company/product to our customers and friends.
Carol W.   Reno, NV   Jul 14, 2008

BuildDirect has the best customer service department I have ever dealt with. Everyone was extremely helpful and polite. They responded quickly and efficiently.Shipping was reasonably priced and very fast. The product was well packaged. Excellent! The laminate flooring is wonderful! I did not expect such a beautiful product at such a reasonable price. I have dealt with many building supply houses. Build Direct has surpassed my expectations. My first experience with this company was terrific. The staff is very professional, helpful and friendly. The product and shipping is top notch. GREAT JOB! Thank you for a pleasant experience.
Colleen V.   Newport, NC   Jul 14, 2008

I have been impressed with the great service and products. Thank you all so much for helping me make a big job much easier.
Ingrid S.   Fairfax, CA   Jul 13, 2008

It looks great in the house!My dealings with BuildDirect enabled me to purchase a product that was not available locally. Any locally comparable product was less in quality and more in price.
Randy L.   Quemado, TX   Jul 12, 2008

I have never had a transaction to go as easy and more pleasant than this one.Customer service was very pleasant and could not have been more helpful.
Mary M.   Charlotte, NC   Jul 12, 2008

We are very please with the product, your customer service and logistics personnel were professional. I would order products from you again for any future projects and I would recommend you to my associates and friends.
Lola A.   Houston, TX   Jul 11, 2008

My husband is very busy and I was left with the task of ordering our flooring. I have been talked down to many times before in the construction world, because I am a woman. However, I was met with nothing less than respect as a customer of BuildDirect. Thank you for answering all of my questions promptly and being extremely helpful. I will recommend you to everyone one I know.
Sarah F.   Lakeport, CA   Jul 10, 2008

The flooring arrived in less than a week and was in perfect condition.
Henry C.   Austin, TX   Jul 09, 2008

Floors are beautiful.
Charlotte O.   Alvord, TX   Jul 09, 2008

This order was shipped quickly, excellent product for our flip houses at a great price! (including shipping) I shall definitely order again.
Debra W.   Cedar Park, TX   Jul 09, 2008

Incredible Flooring. Easy to install, beautiful and at a price you can't beat. Incredible customer service. Buy from BuildDirect!You guys Rock! Great flooring. I recommend you to everyone.
Aaron B.   Wapak, OH   Jul 07, 2008

We are very happy with our flooring, it was easy to install and we love the look it gives our home.
Justis H.   Lynn, IL   Jul 06, 2008

We LOVE this floor. It was easy to install and looks GREAT!!! We have had so many comments on this floor...people also can't believe the price.We loved it. We will be purchasing more products with you in the future.
Keri A.   Orchard Park, NY   Jul 06, 2008

The installed flooring is very attractive and not slick underfoot. We like it very much.
James K.   Cody, WY   Jul 05, 2008

I recommend to everyone and I will be purchasing again soon.
Edith C.   Waterford, MI   Jul 04, 2008

We are very happy with the new floor.
Laura C.   Durham, NC   Jul 03, 2008

I am getting a lot of positive comments on the product
Salim Z.   Henderson, NV   Jul 03, 2008

Our installer just finished the floors today and they're beautiful!! The Peruvian Gingerwood is an amazing color. We're thrilled to have made this choice--it has shades that just seem to match every piece of furniture in the house. Our installer has done tons of laminate jobs and said this was the best product he's worked with thus far.
Heather M.   Odessa, FL   Jul 02, 2008

I was very pleased with the overall experience and would order again.
Patricia D.   Rohnert Park, CA   Jun 30, 2008

The crew that layed it for us were really impressed with how easily it went down. It really looks great, we are very pleased.
Sharon M.   Cullman, AL   Jun 29, 2008

I ordered from you guys because I checked better business bureau and all I saw is positive results. I checked the other sites on the same market and build direct seems to have the best service with no complaints. I decided to give it a try since making a transaction over the internet is somewhat scary. You all took those worries away from me and my wife. Thanks and more power to your company!
Maria Oraline D.   Portland, TX   Jun 29, 2008

I really like the shipping options available. The product was easy to install and looks great.
Jason P.   Aylmer, QC   Jun 28, 2008

I live in Atlanta and shopped hard for the best deal I could find. No one in Atlanta could even come close including the "liquidator" here in town. My order arrived in only 5 days and my wife and I could not be more pleased. I am telling everyone I meet that is looking for flooring to go to BuildDirect.
Mark C.   Lawrenceville, GA   Jun 27, 2008

All flooring and moldings arrived in perfect condition. Great looking floor.
Mary F.   Manasquan, NJ   Jun 27, 2008

Customer service was very helpful and pleasant conserning the situation with the dropped load of flooring and took care of everything.It looks amazing. Especially since we had lived without finished floors for 2 years until we could do this.
Jill S.   Baytown, TX   Jun 27, 2008

Great experience....customer service was beyond expectation. Will use again! i appreciated the personal customer service. Everyone was friendly and made an effort to accomodate my situation. I LOVED THAT A REAL PERSON ANSWERED THE PHONE EVERY TIME!!!!!
Angie M.   Kennesaw, GA   Jun 27, 2008

I have enjoyed working with the staff and have experienced confindence in the product. Thanks for your support.
Steve M.   Gloucester, VA   Jun 26, 2008

Customer service was easy to work with.
Kevin C.   Flint, TX   Jun 25, 2008

This Grandma just finished putting her flooring in by herself. While I don't plan on quitting my day job (teaching), I will say I am THRILLED with the way my floors turned out. The flooring is awesome! I am so pleased to have done business with you and hope to do so again. Thank you!
Elaine F.   Richmond, TX   Jun 24, 2008

Customer service was wonderful to work with, friendly & answered all of my questions. It looks awesome, good quality.
Julie C.   Fairfield, OH   Jun 24, 2008

Customer service returned calls promptly and was extremely helpful.
Robert R.   Palm Coast, FL   Jun 23, 2008

Overall i was very pleased to deal with your company and will consider making other purchases in the future
Jennifer M.   Peace River, AB   Jun 23, 2008

The flooring is gorgeous and the price was rediculously low. We haven't yet installed, but am sure it will look even better on the floor!
Lynn S.   Glendale, WI   Jun 20, 2008

Overall, It was good. A good product at a good price.
Sandra O.   Watkinsville, GA   Jun 20, 2008

I was very happy with my BuildDirect experience.
Lisa D.   Barron, WI   Jun 19, 2008

The floor is beautiful and we are thrilled with the end result.
M W S.   Weatherford, TX   Jun 19, 2008

Pleased with product and purchase. Will recommend you to others.
Marry R.   Bad Axe, MI   Jun 17, 2008

The experience with BuildDirect was excellent from helpful sales rep. to pickup and warehouse help.
Dan G.   Ellenwood, GA   Jun 16, 2008

Love the floor. The installers were very impressed with the quality and the low cost.I definately would purchase flooring from Build Direct again. Product was as promised and looks great. The flooring looks great and went in quick and easy. Great value.
Marilyn J.   Ravena, NY   Jun 15, 2008

Good product, affordable price.
Marvin H.   Huntsville, AR   Jun 15, 2008

We are just so pleased with our new laminate floor. The entire experience- from placing the ordering, receiving the order and then installing the floor has been awesome. I was hesitant to purchase such a large purchase via a company that I found on the internet, but it has been such a good experience. When it's time for tile in our kitchen, we will definately use your company again.
Terri A.   Clemmons, NC   Jun 14, 2008

We love the product. We love that it looks like hardwood but is more durable. It was easy to install and the price was spectacular. Thank you so much for your great service and product.
Rachel D.   Colorado Springs, CO   Jun 13, 2008

love our new laminate floors.I can't wait to do business with you again.
Brian W.   Clearwater, FL   Jun 13, 2008

We are just so pleased with our new laminate floor. The entire experience- from placing the ordering, receiving the order and then installing the floor has been awesome. I was hesitant to purchase such a large purchase via a company that I found on the internet, but it has been such a good experience. When it's time for tile in our kitchen, we will definately use your company again.
Catherine M.   Oak Ridge, TN   Jun 13, 2008

The customer service at BuildDirect is excellent! The employees went out of their way to make sure that I was pleased with my purchase. I will definitely recommend Build Direct to my friends and family. I was quite pleased with the customer service that I received.
Lindsay H.   Mesa, AZ   Jun 12, 2008

Amazed at flooring when it arrived - how thick it was compared to laminate we had put down in our dining room and the texture is nice.
Michelle S.   Loganville, GA   Jun 11, 2008

You did everything as you said you would. Very happy so far. I am doing my own installation and still in the middle of the job. So far I have found no damage and the product installs easily. I am very happy with your your service and would gladly purchase from you again in the future.
Craig T.   Parkrose, OR   Jun 11, 2008

A good experience I would recommend it to others.
Craig H.   North Madison, IN   Jun 11, 2008

FAST delivery! The flooring turned out beautifully. We have not yet finished the entire install, but what we have done so far looks great. The quality is superior!
Candace M.   Lakeland, FL   Jun 10, 2008

It was a pleasure doing business with your company. Shipping was quick, and the driver was very friendly.I love the flooring! It is excellent quality and very easy to work with. The entire experience with BuildDirect was great.
Tammy P.   Wellford, SC   Jun 09, 2008

BuildDirect is an A company and I would recommend them to anyone wanting to purchase flooring.
Christel C.   Magnolia, TX   Jun 08, 2008

The quality was excellent for the price we paid. My laminate flooring was $.74 a sq ft., and I could not have asked for anything better.
Jennifer M.   Ogden, UT   Jun 07, 2008

Will recommend to my friends
Nancy P.   Midpines, CA   Jun 07, 2008

I was very impressed with the value of flooring I purchased from BuildDirect. I was very sceptical about the quailty I would recieve for the very reasonable price. After I received my order I was floored (no pun intended!) Excellent service and product!Thank you for a great product, price and top quality service!
Scott S.   Fort Scott, KS   Jun 05, 2008

I was very impressed with the ease of getting samples and the service from your staff. I was showing the product to the truck driver and he took your information to consider for his upcoming remodeling projects.
Kevin S.   Hanover Park, IL   Jun 04, 2008

The flooring is great!
Aaron B.   Wapak, OH   Jun 04, 2008

Very satisfied. The product looks great and was relatively easy to install.
Paul L.   Crystal Beach, TX   Jun 03, 2008

It was so easy, fast, and I love the floors...couldn't of asked for a better price and quality!!!5 stars from me...
Deane K.   Harbor Springs, MI   Jun 03, 2008

Quality is much better than I expected. The price is wonderful for the quality you received. The web site is very easy to use,great selection of flooring. We will definitely use again.
Ronald J.   Reidsville, NC   Jun 03, 2008

The floor looks beautiful from what we can see. We are excited.
Laurie M.   Middletown, NY   Jun 01, 2008

This is absolutely the best laminate product (quality, warranty, price) that we could find anywhere. After our first experience years ago with glue together laminate flooring (a very frustrating experience), we were delighted with the ease of installation with the snap together product. The manufacturing tolerances must be very tight because all the joints go together so well with no gaps or warps. Although we are only 80% complete with the installation, everyone who sees this flooring says it looks so realistic (pattern & color).
Nancy N.   Burnet, TX   Jun 01, 2008

Product is as good as advertised. Delivery went very well. Our flooring has been installed and looks great. Top value and service.
David N.   Foraker, IN   May 31, 2008

Ordering, delivery and install all went smoothly.
Allen L.   Sherborn, MA   May 30, 2008

The 12mm Toklo flooring is very good quality.Installation of the floor was quite enjoyable. Out of 74 boxes of flooring ordered not one piece of flooring had any kind of defect.
Kirk M.   Cedar Rapids, IA   May 29, 2008

The flooring is great quality at an affordable price.
Anya H.   Cucamonga, CA   May 29, 2008

Very happy with the quality of the product.My experience with BuildDirect was easy and I am very happy. I will tell others about your company.Very good product and fast shipping.
Kim V.   New Iberia, LA   May 29, 2008

We haven't installed the laminate flooring yet, but it looks beautiful.
Sandra C.   Lees Summit, MO   May 29, 2008

The quality of the product exceeded my expectatations and was much less expensive than the lower quality products that other companies offered. Overall, I was very pleased.
William J.   Asheville, NC   May 29, 2008

Customer Service was very helpful. Produc is Amazing!!! We just installed the first room. VERY HAPPY! Beautiful floor, only wish we had the "before" and "after" picture. Very easy transaction for an amazing product. Higher quality than what one can find locally for a great price. Thank you! Commercial quality flooring at a great price! Beautiful and tough. Thank you BuildDirect! This is what an internet company should be, a great product at a great price available to anyone willig to buy a in quantity- no "contractor only". We are VERY happy!
Ruth J.   College Station, TX   May 29, 2008

AMAZING shipping. I hesitated to order something that had to be delivered via freight company because I deal with logistics on a daily basis and know how difficult it can sometimes be. The freight company was very communicative, and the drivers polite and went above and beyond to help me get my product into my garage. Far above your basic driveway delivery. They did this without me even asking. I've installed about half of the flooring and so far things have gone VERY smoothly. The prep work was far more difficult than the flooring installation. So far all the product is in perfect condition - no visible damage. I have nothing but praise for BuildDirect and my whole experience. I could not have afforded laminate flooring for my entire house (minus the bathrooms) if it wasn't for you guys! Nothing but positive comments! The whole experience was great, and the flooring is easy to install. I did lots of research on the installation so I was well-prepared. The prep work (carpet removal, etc) has taken FAR longer than the pace at which the floor is installing. I'm single and doing all the work myself, so I know the installation is a lot slower than most would expect. The Heritage Pecan is beautiful and what I would consider to be very versatile as far as color/pattern. I have told everyone that might even remotely be interested in flooring about your site and the great deal that I received as well as the amazing customer service. Thank you!
Cheri S.   Charlotte, NC   May 28, 2008

Excellent quality, easy to install. I would highly recommend Build Direct, excellent customer service, very responsive, no damaged product, excellent product for a great price!
Renee B.   Las Vegas, NV   May 27, 2008

My experience with your company was great.I was impressed with the quality of flooring for the price we paid.
Cami T.   Helotes, TX   May 25, 2008

I was very pleased with the service I received and the floor is beautiful! Your product quality is superior! I highly recommend your floor products!
Tom R.   Russellville, KY   May 25, 2008

No hesitation in refering BuildDirect to friends and family!
Mary W.   Panama City, FL   May 24, 2008

I was more than happy with the flooring. I really liked how it looked online, but it was even better once i saw it!
Jasmine L.   Raeford, NC   May 24, 2008

Very few, if any pieces were damaged as a result of shipping. Amazing quality. The flooring looked exactly as it did on the website. We will definitely spread the word!
Shawn J.   Waller, TX   May 24, 2008

I really like the floor, I love the color and the idea of the rose wood design. I am so pleased with your service and products. I feel that I received an excellent product at an excellent price and had excellent service. I have and will continue to recommend you to my friends.
Cheryl F.   Virginia Beach, VA   May 23, 2008

It is very easy and refreshing to get such a good deal it was a win win.
Kith A.   Tacoma, WA   May 20, 2008

Will buy again from BuildDirect, very very happy wih everything, Thank You!
Debra B.   Phoenix, AZ   May 18, 2008

Very pleased with all information and help I received from all those I spoke to at BuildDirect.
Hank K.   Denver, CO   May 15, 2008

Would definitely recommend BuildDirect to friends and family. The flooring is fabulous! Thanks so much!
Lyn M.   Queen Creek, AZ   May 15, 2008

Customer service was fast and friendly and very helpful. The website was easy to use, we will use you again soon to order more product, we ended up ordering more flooring then we wanted so we decided to do the stairs too so we will need to order more soon!
Andrea S.   Castaic, CA   May 15, 2008

Shipping was great and fast! This has been a really great experience, I will buy from you again and will tell others about your products. You have really great prices and service, I checked prices everywhere.
Skipper J.   Dyersburg, TN   May 15, 2008

Very good experience. The product is excellent and was delivered on time and whitout any problems.
Pedro P.   Sycamore, IL   May 13, 2008

Extremely high value for the price. I was very impressed with the ease of the entire process from ordering online to receiving the items at home. Thank you for making it so easy!
Robyn W.   Holland, PA   May 13, 2008

Great prices. I haven't installed yet, but I am very happy with the value.
Donald K.   Port Saint Lucie, FL   May 13, 2008

We've had a great experience with BuildDirect and will recommend BuildDirect to anyone. My wife and I installed about 730/sq.ft of Lamont laminate flooring for the first time once we established the technique it went really well. We are very happy with the floor looks great and the price was great. Good quality.
Richard W.   Londonderry, NH   May 11, 2008

This is our first time purchase, but from this experience, we will order again, without hesitation.
Walter H.   Isabella, MO   May 09, 2008

We are pleased with the product.
John K.   Louisburg, NC   May 06, 2008

The communication with BuildDirect has been very good.
Richard C.   Kinston, NC   May 05, 2008

Good value and predictable service
Dan V.   Venice, FL   May 03, 2008

It was very easy to shop and the pictures of your products helped alot. My wife and I feel like we got a really good bargin and would probably buy from you again.
Timothy R.   Bronston, KY   Apr 30, 2008

Great product and a great price thanks, looks very good down. Nothing out of the ordinary to install.
Garry M.   Breckenridge, MN   Apr 30, 2008

Great product but you need to use another shipper. They were way below standard in customer service. The person who delivered the shipment was not honest. I am very unhappy.
Lopez J.   Las Vegas, NV   Apr 29, 2008

Thanks very much I will be do this again all worked out well.
Bob M.   Brampton, ON   Apr 29, 2008

Thanks so much. Your customer service was friendly and helpful. My espresso floor shipped quickly and it looks great in the box and I am sure it will look even better on my floor.
Ryan W.   La Feria, TX   Apr 29, 2008

I was very happy with the service I received! Always prompt and helpful! The floor looks great! We are very pleased at this point! Our experience with BuildDirect has been very positive and I have already referred people to you!
Jim And Claudea P.   Gaston, SC   Apr 25, 2008

Overall, would purchase again from you.
Von C.   Lometa, TX   Apr 21, 2008

I was very pleased with the quality of the flooring. It is everything I wanted and looks very expensive. The people who installed it also commented on the good quality. I will buy from you again and have already recommended you to others.
Vicky H.   Killeen, TX   Apr 20, 2008

Very good pricing for a quality product! Highly recommend! I was very pleased with my experience, and have recommended Build Direct to several friends. Once we have an "open house" to show off all the work we've done, I'm sure others will be interested. We ended up with enough extra that we'll be able to do my son's room. Thanks!
Phil B.   Aransas Pass, TX   Apr 19, 2008

The product itself (Toklo 10mm) is fantastic.
Theresa L.   Tewksbury, MA   Apr 19, 2008

Very happy with the quality. Very pleased with every part of the flooring I purchesed. Excellent price - Excellent quality - Excellent apperance. My brother-in-law installed the flooring for me. He is a contractor and installed alot of laminate flooring he was a little concerned when I told him I was ordering my flooring on line after he was done with the job he was very very impressed. I gave him the info on Build Direct and he will be sending some business your way.
Jason H.   Snow Shoe, PA   Apr 19, 2008

You company is a model of great service, and a great product. We had a great experience - Pre-order help by telephone was great, order was easy, delivery was on time and no damage, product was simple to install and looks great in the addition. It is refreshing to deal with a company that cares about customers and acts like it. Thank you.
Kevin B.   Scottsdale, AZ   Apr 18, 2008

Very helpful service person, spent a lot of time with me and answered all my questions with knowledge and professionalism. Product's quality is much better than expected! Looks so much better in full size, the sample didn't do it justice!
Samantha W.   Mooresville, NC   Apr 18, 2008

Customer service had excellent communication, shipping service was very fast, and product was exactly as described.
Zorayda De L.   Brownsville, TX   Apr 18, 2008

Customer service was very friendly and professional.
Julio M.   Livermore, CA   Apr 16, 2008

This has been a great experience, we love the floor! BuildDirect did everything they said they would. Their prices are very low, the quality was exceptional, delivery was on time, what more could anyone as for. I will do business with you again in the future. Thank you
Thomas W.   Talladega, AL   Apr 15, 2008

No problems, quick delivery, easy to install, seems durable and looks great, no scratches so far from large dog or furniture moving.
Nancy V.   Waterloo, IL   Apr 13, 2008

Our builder said that this is an excellent product at a low low price. I would do it all over again!
Sandy U.   Yellville, AR   Apr 13, 2008

Our kitchen is finished and my husband is working on the dining room now. The floor is beautiful - we are very happy with the quality and the appearance. I'm glad we went with laminate flooring instead of having our old, worn pine floors refinished. We have dogs and cats and it would have been very difficult going that route. Laminate flooring is quick and I believe will hold up better to the wear and tear. Can't wait until they are all finished!
Betty W.   Marshall, NC   Apr 12, 2008

The flooring was perfect. Very easy to install, and looks wonderful. I have told all my friends about you, and will use you again in the future.
Philip P.   Boise, ID   Apr 12, 2008

Everything went very well and would advise anyone else to buy from you.
Bruce K.   Reed City, MI   Apr 10, 2008

This was a good deal.
David S.   Las Vegas, NV   Apr 10, 2008

Some of the best customer service I have received in recent memory. I mean that! My installer commented on the quality of the flooring and asked me where I bought it. He said it was very easy to install and also very good quality. I had a fantastic experience. I would recommend BuildDirect to all of my friends.
Sheri P.   Kennesaw, GA   Apr 06, 2008

Everyone should know about BuildDirect. I bought Kronotex Heritage Pecan laminate flooring and am very satisfied. It all arrived in my driveway on pallets, wrapped very nicely, and all underlayment in a box. I bought 2100 square feet of laminate wood flooring, with shipping, tax, and underlayment, I spent a little over 1/2 of what I would have paid at Lowes for the flooring alone. This allowed me to hire someone to do it. It's absolutely beautiful, and I have already reffered 4 people who are considering laminate flooring to your website. Thanks for the great product and service!
Leslie B.   Roosevelt, UT   Apr 06, 2008

My floors look beautiful, every day I look at them and am so thankful that I ordered from your website. The color is even better than I thought it would be.. Thank you for such a wonderful product and service. I will recommend your company to anyone putting in new floors.
Paul B.   Dudley, MA   Apr 06, 2008

I am very pleased with the quality of the laminate flooring as well as the price. We will keep you at the top of sites to check for our future needs. The quality of the laminate surpasses any that was available locally or through other discount companies. The moisture resistant seams were a major selling feature as well as the price. We found that you couldn't be beat on quality, value and selection.
Claude A.   Berthoud, CO   Apr 05, 2008

Customer service offered helpful advice and information. There was not a scratch on the entire skid! The tile look is beautiful and everyone loaves it! This was way easier and more convenient than running around town. The price was significantly better for the exact same quality. The $10.00 fee for obtaining actual samples was more economical than using the gas to find a warehouse to have a look. This was a really neat experience. I hope to use you again on my next project. Thanks a bunch! The entire experience was positive- from your sales people to shipping to obtaining samples. Way, way too easy.
Debra C.   Morristown, TN   Apr 05, 2008

I was very pleased with the results, I will be using your service again.
Raymond B.   Virginia Beach, VA   Apr 04, 2008

Very quick delivery of the product!
Matthew J.   Houston, TX   Apr 04, 2008

Quick response and very helpful customer service. I will definitly refer your company to any business partners and friends.
Kwan H.   Chicago, IL   Apr 04, 2008

I bought the Gingerwood flooring. It is so beautiful down, I cannot tell you how pleased I am. We ran the flooring on a diagonal. Great product! This has been a very positive experience, there were very helpful contacts on BuildDirect's end. The Gingerwood floor is absolutely beautiful.
Tracy S.   Dallas, TX   Apr 02, 2008

My order was received before expected, there was an excellent response time. Product was just as we expected....very satisfied. Based on my experience, I would highly recommend BuildDirect. Product was of good quality, service was excellent, and the price couldn't be beat!
Cheryl H.   Loomis, CA   Apr 01, 2008

My project is coming along well, and I'm 100% satisfied with the product and the wonderful shipping service. The Lamton Pecan is truly beautiful and is honestly transforming my home. Everyone comments on the beauty of the floors and can't believe the installation is being conducted in such a nice manner by a first timer. Thanks for your wonderful service.
Alan B.   Augusta, GA   Apr 01, 2008

It was a pleasure to buy quality floor, at a great price!
Manuel Q.   Mooresville, NC   Mar 30, 2008

We received almost two pallets of Krontex flooring. It was neatly wrapped. Of the more than 110 boxes, only one was lighly damaged in the corner, all pieces were useable. Quick and efficient service.
Anne S.   Plaistow, NH   Mar 30, 2008

Always good to do business with you...will talk up your products to friends.
Roger B.   Pasco, WA   Mar 26, 2008

We just finished installing our new floors. They look amazing. So much bang for so little buck!!! We would order from you again in a heartbeat.
William M.   Chandler, AZ   Mar 17, 2008

Customer service was very knowledgable and helpful. We will use BuildDirect again and will recommend them to anyone planning to do flooring. We are happy that we found BuildDirect and will not hesitate to endorse them. This is the first time using BuildDirect and if the need arrises in the future we will use them again. Thank You.
Alice C.   Centre, AL   Mar 16, 2008

I have been wanting to install new laminate flooring through out my house since we moved in over three years ago, but was never able to afford it. Then I found your web site and almost thought it was to good to be true. I took a chance and purchased the flooring through your site. My husband and I are in the process of installing it now. The quality is great, and the flooring is beautiful! I do beleive this is going to be one of the best purchases I have ever made. I have been recomending people to your site and will continue to do so.
Zena M.   Stephenville, TX   Mar 16, 2008

I've told about 20 people already about your site. This is the most money I have ever saved on anything. I even have connection to other wholesalers and their was no comparsion. I love your company. No hassle. i recieved the item as described and at 25% of the cost. Very exceptional service, from beginning to end. Very knowledgeable sales associates.
Ashley R.   Cocoa, FL   Mar 15, 2008

With prices as low as BuildDirect, you can't go wrong.
David D.   Greenfield, MA   Mar 15, 2008

We have now purchased over 2000 sq feet of this flooring. Almost our while house will be this floor. Everytime we deal with your company the service, etc. is excellent.
Kelly R.   Delta, BC   Mar 08, 2008

Overall a very great experience. The laminate is excellent quality. It looks great and the price was right.
Diane T.   Franklin, MA   Mar 06, 2008

Your web site was very easy to use and set up so we could get a reel good look at the products. Your site is very user friendly.
Timothy L.   Belmont, NC   Mar 06, 2008

I loved this product, the color and quality was perfect. I had a wonderful experience with your company as a whole, and especially your sales reps. They were very helpful, courteous, and knowledgable. I would buy again just on that fact alone.
Michele R.   Flagstaff, AZ   Mar 05, 2008

I ordered 3400 sq.ft of this stuff, and am very glad that I did. Lowe's or Home Depot can't touch the quality or the price. I would most definitely do it again.
Robert H.   East Lexington, VA   Mar 05, 2008

You guys have an awesome selection and great prices.
Becky L.   Greenfield, IN   Mar 04, 2008

We are very pleased with our Wild Pecan Laminate Flooring. The installation of this product was so easy and it looks great. Since we started building our new log home we have ordered 3 times from you. First our slate, then our Handscraped Alder wood floring and then our laminate flooring. We have recommended to you to everyone who is in need of or might be in need of your products. We are very satisfied. Thank you.
Venita W.   Roseburg, OR   Mar 03, 2008

Good value, quick response.
Lois P.   Altamonte, FL   Mar 02, 2008

Whenever I had a question, your customer service was very prompt and precise to reply. I really appreciate that especially when I needed an immediate response.The product is absolutely beautiful and great quality. We are still in the process of installing it and so far we have had great compliments from those who have seen it up to this stage. The new floor has totally transformed the look of the rooms. The overall install process is going great with little to no difficulty.
Carol S.   Beaufort, NC   Mar 01, 2008

I loved dealing with your company. I always received quick and professional response time, quote responses, and you have great professional staff!
Crystal G.   Garner, NC   Feb 28, 2008

Your team has been excellent in every way.
Larry A.   Macon, GA   Feb 25, 2008

Service, product, and delivery where of a high quality.
Ronald G.   Nordmont, PA   Feb 23, 2008

I was very impressed at the quality, it was wonderful! The ease of installing and the beauty of the floor made this an awesome experience. I would definitely do it again!
Jennifer W.   Eau Gallie, FL   Feb 22, 2008

The customer service and the shipping were excellent.
Connie B.   Lacey, WA   Feb 21, 2008

Customers service was informative and easy to reach. Shipping service was communicative and on time. Products quality is easy to work with and has an excellent appearance! Thanks!
Mark R.   Tallahassee, FL   Feb 20, 2008

We haven't yet installed the floor but the color and design look very good.
Sally B.   Corvallis, OR   Feb 16, 2008

I am very pleased with my experiance with BuildDirect. The quality, customer service and payment options are great. I was very pleased with the website format and the ease at which I could navigate and find the right product for my application. I have told a number of people about my experiance and they in turn will probably use BuildDirect for their flooring needs.
Jack U.   Arlington, TX   Feb 15, 2008

I used the online system, and I was kept informed for each step.
Nettie J.   Rexburg, ID   Feb 15, 2008

Customer service staff was very helpful.
Matthew A.   Bothell, WA   Feb 14, 2008

Great company. Would buy from you again. Everything went exactly like it should go.
Jeremy J.   Manchester, NH   Feb 10, 2008

Your sales people called back in a timely manner. Very polite and kept me up to date with the status of my order. Great hardwood floors, they look beautiful!
Daniel W.   Woodland Hills, CA   Feb 10, 2008

Excellent service and shipping.
Naser H.   Ashburn, VA   Feb 10, 2008

I recieved my flooring days sooner than I expected. It was so easy to put in that my son and I did just about all of it. It is beautiful.
Teri O.   Benson, AZ   Feb 09, 2008

Products quality is better than expected. This was an experience I would tell others about.
Richard G.   Ontario, CA   Feb 06, 2008

I had to call and everyone was very nice and helpful. It is really nice quality, I am Very Very satisfied. I was nervous to buy from you but glad I did. Buy your floors from Builddirect, the quality is better than you would expect!
Andrea M.   American Fork, UT   Feb 03, 2008

Glad I used your products.Seem to be superior to most I have seen.
Herb G.   Matthews, NC   Feb 02, 2008

Everything went smoothly just as you promised, looks great!
Charlse S.   New Creek, WV   Feb 02, 2008

The 14mm Brazilian walnut flooring for $1.39 sq/ft is the best laminate I could find. It looks absolutely beautiful when installed! Great price!
Van S.   Valparaiso, IN   Feb 02, 2008

I love this flooring!! Couldn't be more pleased with the quality and price! Thanks
Stephen F.   Palatka, FL   Feb 01, 2008

Could not find a better quality for the money. Similar quality laminate at retailers was nearly double. Really liked the efficient and courteous way that the claim was handled for small damages by shipper.
Jonathan M.   Bakersfield, CA   Jan 31, 2008

Customer service is very good, I have called a few times, and received a very quick response.
Andrey N.   Surprise, AZ   Jan 27, 2008

I was unsure if I should make this kind of commitment over the internet but the price was worth the chance. I am amazed at how smooth the whole process was. Communication was great, delivery was fast and the product is exactly as advertised.
Kevin S.   Camby, IN   Jan 26, 2008

This purchase was painless. Delivery was on-time. Communication was excellent. Prices were good. I would highly recommend BuildDirect
Raymond E P.   Bloomingburg, NY   Jan 26, 2008

I had problems and a sales rep called me with in hours. She helped me until everything was ordered. I have never experianced that good of customer service. I would definitely recommend you. Great floor for the price we paid.
Scott P.   Ogden, UT   Jan 25, 2008

We are recommending you to all of our frineds- thanks for the great service!
Jeanne N.   Sun Lakes, AZ   Jan 19, 2008

Customer service provided excellent communication and a very smooth transaction. We had this flooring professionally installed, the installer stated that the product was of very high quality. I would definitely do business again should the need arise. You are a quality company dedicated to quality service and product.
Gary S.   Kennesaw, GA   Jan 19, 2008

I am absolutely tickled pink with your service and product. I kept expecting something to go wrong, but nothing did. I'm completely satisfied with the transaction, and recommend you to my friends.
William R.   Cookeville, TN   Jan 19, 2008

The customer service at BuildDirect is top notch. Their delivery service is great as well.
Robert V.   Chesterfield, VA   Jan 16, 2008

Customer service promptly answered my questions via email. Everything was delivered with no damage. I am very impressed with the quality of this flooring. A friend who has installed several floor from various manufacturers also commented about the high quality of this flooring. I would definitely buy this product again and/or recommend to others. I would like to be able to buy in smaller quantities to do a room or two.
Ron R.   Warren, RI   Jan 14, 2008

Product was shipped promptly and the quality was consistent. Customer service was great and answered all my questions. Will order again for my next project!
Griffe Y.   Rutherfordton, NC   Jan 13, 2008

The laminate floors from BuildDirect are definitely the highest quality laminate floors that you can buy, with the best prices around. No need to do any further shopping for clearance deals on lousy floors when you can just buy here.
Jason H.   Westbury, NY   Jan 10, 2008

Overall, I was very impressed. We had a very tight scedule for getting the materials and we did it. The floor looks great, we are enjoying it.
Randall S.   Houston, TX   Jan 06, 2008

Absolutely brilliant all around: great price, delivery, and product. We wouldn't hesitat to recommend your company to friends, thanks!
Cathy C.   Shadle Garland, WA   Jan 04, 2008

Very pleased with the way everything was handled. Just started putting the flooring down and my whole family loves it. I would highly recommend you to others.
Dixie B.   Goldsboro, NC   Jan 04, 2008

The floor looks wonderful, nice product. I will use you again in the future.
James B.   Inman, SC   Jan 01, 2008

Good product and good price!
Tuyen N.   San Jose, CA   Jan 01, 2008

The entire experience was wonderful! The floors are absolutely beautiful & great quality. I can not believe I found them at such a great price. All my friends and family now want the same floors!I loved everything about BuildDirect.
Misty R.   Orange, TX   Dec 30, 2007

Your 12mm laminate is excellent. Price was great and very high quality. I would recomend your products to anyone. Thanks.
Toby C.   Grants Pass, OR   Dec 30, 2007

Very Good Quality flooring. I have done 1600 SQ. FT. without any problem.
Bharat J.   Kincardine, ON   Dec 30, 2007

We are very happy, thank you for making this purchase everything we expected!
Sherry B.   Molena, GA   Dec 28, 2007

The flooring came much faster than expected and appears to be in great shape. We have not opened it yet but the color is just as the sample was, the packaging is great, and the delivery driver was very helpful.
Kindra E.   Riverview, FL   Dec 27, 2007

Overall, I liked my experience with BuildDirect. I ordered samples from them first and then shopped at local stores BuildDirect's price/quality ended up being the winner.
Anthony F.   Duarte, CA   Dec 25, 2007

The whole purchase was a pleasurable experience. From talking to your customer service rep, the communication on the flooring shipped, and the delivery. We are doing a lot of renovating and dealing with Build Direct has been the best!
Kelly R.   Delta, BC   Dec 21, 2007

I am very happy with my flooring, my wife loved it. Thanks for the great service.
Timothy A R.   Summerville, GA   Dec 18, 2007

We had several questions before and after ordering, all of them were handled in a quick, accurate and most importantly friendly manner. We love our new floors, we installed three of five rooms over the weekend. This was a fabulous purchase! Thank you so much, we will be back when we decide what to do with the rooms upstairs. We really appreciate the friendly, competent ahd helpful staff, and the beautiful quality product. Your company is great!
James M.   Plano, TX   Dec 17, 2007

I received my flooring a lot quicker than expected, and at 1/2 the cost of local dealer pricing.
Dale G.   Thibodaux, LA   Dec 17, 2007

Very happy with Customer Service! We love our flooring, and you can't beat the price!
Crystal Q.   Kennewick, WA   Dec 16, 2007

I ordered everything online, it was very simple. Products quality is very nice!
Jerry O.   Janesville, CA   Dec 16, 2007

Customer service was excellent. I called a few times with questions, and they were very knowledgable. We ordered almost 1800 square feet of flooring for our entire house. It's done now and looks great! Thank you so much for the excellent Pricing and great service! I called with questions a few times and it seems like you have a great business where oeioke easily remember your name! Great pricing, great service, and faster shipping then expected! Thank you, Thank you, Thank you!
Judy B.   Mount Gilead, OH   Dec 15, 2007

I must say that the installed flooring is beautiful and well worth the money. I worked with a personal friend for a full week and we installed nearly 1400 sf and have had many compliments already!! Thanks for the service.
Darrell C.   Keller, TX   Dec 15, 2007

The floor looks beautiful. We hope it looks this good in 5/10/20 years. Thank you for a wonderful product. It was easy to install.We are very pleased with our floor. We ordered the QuietWalk underlay which was very easy to install with the adhesive tape already on the product. The floor went together well and looks great. We ordered 2000 square feet so most of our downstairs will be the wood floor.
Jim E.   Flower Mound, TX   Dec 10, 2007

I will use BuildDirect again.
Lawrence W.   Edmonds, WA   Dec 07, 2007

It was much easier than i expected. The fact that I could order a sample beforehand and see the quality of the product alleviated a lot of concerns. The delivery was painless as well!
Mary J S.   Austin, TX   Dec 06, 2007

What a great value! Wonderful price. Will use you again in the future.
Kamille W.   Pleasant Grove, UT   Dec 05, 2007

Unbelievably NICE flooring for 88 cents a square foot. Not only is the flooring beautiful and easily installed, but it is TOUGH! We installed it pre-drywall....through the drywall and finish trim phases of construction, there were a number of contractors walking on debris all over this flooring.......NOT A SINGLE SCRATCH WHEN WE SWEPT IT!! I am VERY happy with our purchase and plan to purchase some again for our home. Thanks so much!
Steve A.   Indianapolis, IN   Dec 01, 2007

Your price was great, ordering was simple and shipment was awesome. I would definitly do business with you again and I will also recommend you to anyone I know who is in the market for any of your products. THANKS
Teresa F.   Monroe, WA   Nov 26, 2007

Easy to order, quick delivery of high quality product. I love my new floor, it looks beautiful. The quality of the flooring is top notch, far better than the selections at most local home improvement stores and it's half the price.
Carol F.   Indianapolis, IN   Nov 25, 2007

Great customer service.
Fred M.   Scottsdale, AZ   Nov 25, 2007

Product was very good for the price.The product went together real good and looks good. Everything was positive with my experience.
Rickie C.   Jackson, MS   Nov 25, 2007

Every person that I talked to was well informed, patient, and courteous. My shipment arrived in good condition, several days earlier than predicted. The installers commented numerous times on what an excellent product it is: easier to install than other products they've dealt with, better looking, at a price they couldn't believe. They were also impressed with the acoustical quality of the top grade underlayment. My installer and myself will be recommending it to others. I ordered many samples! Each shipment arrived quickly, which was a big help. The sample that was right for me was in the last batch, so my continued questioning and ordering of samples paid off.
Lisa K.   Cedar Park, TX   Nov 25, 2007

Great correspondence...We are in a very remote area and was able to get it very quickly.It is BEAUTIFUL! We will be buying again!
Colleen L.   Brian Head, UT   Nov 24, 2007

I like dealing with you guys, everything goes well.
William C.   Pineville, LA   Nov 24, 2007

Quick service and delivery of the flooring that I ordered. I saved $2000 and got a product with a 30 year warranty instead of 15 to 25 years available locally. Thanks a lot!
Dale R.   Great Falls, MT   Nov 23, 2007

Customer service was very helpful and professional. Shipping was very promt!
Tom N.   Mount Vernon, TX   Nov 23, 2007

The flooring is absolutely beautiful. We chose Patagonian Cherry for our media, living and dining rooms. I found BuildDirect on the internet a couple of years ago and would recommend them to anyone. It is quality flooring at an affordable price. Our quotes from local flooring companies were very high and in the end we saved approximately $3800!
Anne B.   Sun City, TX   Nov 17, 2007

Product arrived fast and in awesome condition.Great experience...Will recommend and use again!!!!!
Marc W.   Middletown, DE   Nov 17, 2007

The product was shipped to my door hassle free. This product is very easy to install and has a great locking mechanism. My floors look terrific. I would most certainly deal with BuildDirect again. Even after shipping charges it was still a big savings over the local "wholesale" flooring stores. Thanks for all your help.
Ben P.   Old Round Rock, TX   Nov 17, 2007

Almost complete installation and looks great! A real bargain in both price and service, I would recomend you to my friends.
Larry N.   Dallas, TX   Nov 15, 2007

It was a great experience. I would recommend your company to my friends.
William V.   Elkridge, MD   Nov 14, 2007

I love my new floors. I have had many compliments and have already recommended you to my installer and my contractor. Being able to afford such a large order gave me an opportunity to upgrade my entire house when my original plan was to just do the kitchen. I now have beautiful new flooring in my kitchen, living room, dining room, family room and hall for about 1/3 the cost through most home improvement stores.
Claudine R.   Burbank, CA   Nov 14, 2007

I never made such a large purchase over the internet and frankly was afraid to. But you sent confirmations and the product was shipped much quicker than expected. I will never buy laminate anywhere else. By the way, we are rehabbers so we will be making many more purchases from Build Direct. I have told everyone I know about your company. Anyone who continues to buy from the big box stores is just over paying.
Melissa H.   Loveland, OH   Nov 14, 2007

We have only been able to lay one room so far, but it looks Beautiful! The quality was superior to all other flooring that we looked at. The BuildDirect team was great, we would use them again, and recommend to others. Thank you so much for everyone's efforts.
Kimbra O.   Holladay, UT   Nov 13, 2007

I have already told several folks about BuildDirect and I think that the quality for the price is outstanding.
John R.   Creedmoor, NC   Nov 12, 2007

I love BuildDirect, and would order from you again.
Kirstin E.   Costa Mesa, CA   Nov 12, 2007

The ordering process for the laminate flooring was smooth and arrived quickly.
Svetlana P.   Colbert, WA   Nov 11, 2007

I was surprised at the ease of ordering and shipping. It was an excellent experience.
Chrisitna N.   Philipsburg, PA   Nov 10, 2007

Very impressed with the quality, I flip houses and will continue to use this company.
Stan S.   Austin, TX   Nov 10, 2007

The product purchased was incredible. I shopped for over 2 months before running across this laminate. It is exactly what we were looking for.
Charles B.   College Station, TX   Nov 09, 2007

I would use your site again and recommend it. The customer service is one of the best I have seen.
Glenn E.   Stafford, VA   Nov 09, 2007

Great Customer Service!
Zachary K.   Pompano Beach, FL   Nov 08, 2007

Build Direct was wonderful and made the transfer easily and on schedule. The product was of high quality and is exactly as it appeared on the web site. We are glad we chose BuildDirect because we were able to afford beautiful, well constructed floors.
Michael B.   Tacoma, WA   Nov 08, 2007

A pleasure to do business with. Delivery was ahead of delivery date, I was contacted for deliverty time, everything was on time, and there was no damage!
Robert P.   Hobbs, NM   Nov 07, 2007

I can not believe the great quality of the product, my contractor even said it was better than the quality of his laminate flooring. I wish that every company I dealt with on-line or in person, was a efficent & offered the value that BuildDirect does. I can not believe it still this was the single best purchase I have EVER made in my life, not just on-line, and not just for flooring. You have just earned yourselves a customer for life.
Nick P.   Hartford, CT   Nov 07, 2007

I would use you again and will highly recommend your company to others.
Patricia F.   Mesa, AZ   Nov 07, 2007

Customer service was great and representatives were easy to work with. Product is very beautiful and durable for the low price.
Zdravtcho S.   Lilburn, GA   Nov 03, 2007

Whenever I had a concern, I would shoot off an email and I would get a response within the hour. And from a REAL PERSON!Great! I couldn't believe that the my flooring arrived so quickly. In just 24 hours, I had all my materials. I've already referred family members to order from your site. Thanks!
Jerry M.   Los Fresnos, TX   Nov 01, 2007

The entire transaction from start to finish was a pleasant and excellent experience
Lesley D.   Cadet, MO   Oct 28, 2007

I am pleased with how the floor came out. I would recommend you to a friend!!!
Amanda M.   Reevesville, SC   Oct 26, 2007

I would definitely recommend Build Direct to everyone and would buy again! Thank you for such a wonderful product and ease of purchasing!
Jason M.   Mustang, OK   Oct 24, 2007

BuildDirect has been very easy and enjoyable to work with on my flooring project. I can't believe I got such a high quality product for such a low cost. The other day I was in Lowes buying the padding for my laminate when I saw a guy looking at some cheap laminate. I told him about BuildDirect right there in Lowes. He was so excited.
Sandra G.   Bartlesville, OK   Oct 23, 2007

Your staff is knowledgable and very halpful in getting the order placed.
Phil C.   Sardinia, OH   Oct 20, 2007

I have refered you to my brother, we have had very good luck with ours so far, we resally like it.
Jim C.   Boyd, TX   Oct 20, 2007

The prices were very reasonable and our customer service representative was extremely pleasant.
Francine P.   Celebration, FL   Oct 18, 2007

I have already recommended you to 2 other people. Great experience. It went great, no holdups, quick delivery. Less than half the price of other home improvement stores.
Michael N.   Tomball, TX   Oct 18, 2007

Customer service provided great support. I'm pleased with the products. I have recommended you and I would use you again.
Ron M.   San Antonio, TX   Oct 16, 2007

Everyone who comes to see the home loves the floor and cannot believe the price I paid for it.
Christi L.   Creole, LA   Oct 15, 2007

Would reccomend this company to friends. Prompt, professional, courteous service.
Kevin R.   Shirley, NY   Oct 13, 2007

Customer service was very helpful and easy to contact. Product was of very high quality...installation went very smoothly. It was very easy to use your site and all the contacts i spoke to over the phone were polite and efficient..
Ted C.   Windsor, CA   Oct 12, 2007

The product is just now being installed, and so far it looks great.
Susan A.   Lexington, MA   Oct 12, 2007

I love my floors! I have recommended you to all of my friends.
Priscilla M.   Seagoville, TX   Oct 12, 2007

We were extremely pleased with the prices, service and product we received from Build Direct, I have already recommended your company to several people, and will continue to do so!
Alexis L.   Coker, AL   Oct 10, 2007

I had an outstanding experience with your company and will definately buy from Build Direct again!Customer service was very informative and helpful throughout the process.
Nicholas G.   Boothwyn, PA   Oct 09, 2007

Everyone we talked with or e-mailed was very polite and nice.
Patsy T.   Murrayville, GA   Oct 05, 2007

I like this product very much after installation, especially the pattern design looks very natural and unique.
Jianwen T.   Fremont, CA   Oct 03, 2007

The item illustration pictures for colour effect were a major disappointment. Shenandoah cherry in your pictures was much lighter in colour. What was received was very dark.
Mashoud J.   Ottawa, ON   Oct 02, 2007

The laminate floors look great, assemble easy, and seem essentially bulletproof.
William G.   Mesa, AZ   Oct 01, 2007

Product looks to be good quality. Now all we need to do is get the flooring put down so we can enjoy it.
David P.   Fayetteville, WV   Sep 29, 2007

Excellent quality and a great price.
Jack M.   Magnolia, TX   Sep 28, 2007

I love this web site! I have recommended it to all of my friends! I could not believe the service and the price! Great! !
Melissa A.   Cherry Grove Beach, SC   Sep 28, 2007

I would recommend my family and friends to you.Everything was right on time and the quality was great.
Goldie S.   Robbinsville, NC   Sep 26, 2007

No problems, very happy with the organization from order to delivery. Very happy with the quality for the price we paid. Looks great and went together with no problems. We will definitely recommend BuildDirect to others. Very happy with the entire experience!Keep up the great service!
Lauren S.   Woodbine, MD   Sep 26, 2007

Great job on your customer service.
Robert Y.   West Sacramento, CA   Sep 26, 2007

Customer service was very polite and knowledgeable.Love my flooring!Overall, I really appreciate the very professional way I was treated. Every question was answered fully and knowledgeably. Everyone was very courteous and pleasant. Your service is also very timely. I couldn't believe how soon my flooring arrived. Thank you.
Carol M.   Quartz Hill, CA   Sep 25, 2007

The sales representatives were very helpful and were able to answer my questions. Thank you for being prompt with getting your product to us in a timely manner. We love the product so far and appreciate the service.
Keith B.   Prairie Grove, AR   Sep 23, 2007

Product came without any damage. R+L carrier driver was very helpful in getting product into my garage. No problems at all with the product. Exactly as advertised
Timothy S.   Marysville, OH   Sep 23, 2007

This product is fabulous. The floors look great, we have had many compliments, even the professional we hired to put in the floor thought it looked "very expensive" and appeared to be an excellent product.Every thing went very smooth and timely. Thank you.
Phyllis R.   Liberty, NY   Sep 21, 2007

Love the Robusto laminate flooring - it looks much better than other laminates from local stores. I will buy from you again.
Ginny M.   Gloucester, MA   Sep 21, 2007

Great people to deal with, fast shipping, and excellent customer service.
Chip H.   Daytona Beach, FL   Sep 21, 2007

Positive experience, will purchase from you again! Thanks for the attention.
Russell A.   Ocala, FL   Sep 21, 2007

Great experience! No problems at all.
Robert H.   Myrtle Beach, SC   Sep 21, 2007

We just had our floor installed this last weekend. It is absolutely beautiful!From start to finish, this was a great experience. Thank you very much. We will be doing business with you again in the future.
John E S.   Combine, TX   Sep 20, 2007

I was very pleased with the attention I received. Matters were handled to my complete satification. Shipping was professional and accomodating.Product was top quality, a beautiful floor resulted.All in all, it was a pleasure dealing with BuildDirect.
Patrick L.   Greenville, AL   Sep 18, 2007

My contactor commented that the flooring material was the best quality he had installed.
Paula P.   Camano Island, WA   Sep 14, 2007

I was very pleased with the quality and price of the products I ordered.
Larahna H.   Kennesaw, GA   Sep 13, 2007

I will recommend your company to anyone, because of the service, soon delivery and quality of material.I'm very impressed with the results after installation, my house looks beautiful and the floor meet my expectations.
Erika R.   Sanford, FL   Sep 12, 2007

Custmer Service was great and did a awsome job sending it out in a timley manner. Flooring should have been looked at and tested for quality before it is sold to the buyer. Overall the experinence was great, it was very easy to order and receive the product, I would like to try a diffent flooring in the future.
Curtis S.   Havelock, NC   Sep 11, 2007

Our builder was so impressed that we got that quality of floor for that cheap of a price.
Kimberly G.   Boonville, IN   Sep 10, 2007

Overall we had a good experience
Edward G.   Westfield, IN   Sep 09, 2007

I'd recommend BuildDirect.
Sergey G.   Walnut Creek, CA   Sep 08, 2007

I was so pleased with the customer service that was given to me on several contacts,very informative and responded to my request quickly. Your product quality is way better than my local stores. I have been compairison shopping for over one year before I decided to purchase from your establishment. Your pricing is so much less, but I was still skeptical about the product until I opened the box and all I could say is, WOW.... I was at awe when I saw how over a ton of Laminate could be packed in such a condensed way and be moved so easy. It was so different than what I expected, The night before delivery I was trying to figure out how I was going to store over a ton of laminate in my garage, do I have to lay the long boxes on the floor? will i have enough room to store 38 boxes and be able to walk around the garage without tripping over all 38 boxes.Well I received my product the following day and all my concerns were in vein. THANK YOU///.
Linda L.   Freeport, NY   Sep 07, 2007

My order arrived the very next day after i placed my order. This is the fastest shipping I had ever seen especially on such a large order! Altogether a pleasant purchasing experience.
Logan S.   Spartanburg, SC   Sep 06, 2007

The personnel is corteous and answered all my questions. Great Team. Delivery was on time and their costumer service was good also. The driver even placed the pallet on my garage and was very professional. I did compared your products with the local wood flooring stores and no one can compete with your prices. The quality of the materials is excellent. Your delivery was as promised and your customer service is excellent. I will recommend any of my friends to do business with you at any time.
Even E.   Greenacres, FL   Sep 05, 2007

Excellent service. We will recommend you to our friends. Good Website that provides much information. Easy to browse.
Cixiu M.   Ellettsville, IN   Sep 04, 2007

The people I spoke with on the phone were all very helpful and knowledgeable. Buying the flooring from BuildDirect saved me more than $1000 over ordering it from Lowes, even after including shipping. I was initially a little nervous about the purchase but was very happy with the service in the end.
Glenn G.   Lake San Marcos, CA   Aug 31, 2007

We love your product(Peruvian gingerwood)and enjoyed the efficient service we received. Thank you!
Kathleen H J.   Hayden, ID   Aug 29, 2007

The floors look great! We are VERY happy with the purchase. They are high quality laminate for a great price. We would buy from Build Direct again without thinking twice. We had a wonderful experience and couldnt be more pleased with the service, product quality, and final result. Thank you again!
Nicole S.   Raleigh, NC   Aug 29, 2007

Great service and product - Floor looks awesome.
David H.   Lititz, PA   Aug 27, 2007

I love it, and it was a great value! I would recommend you, and buy from you directly.
Karen K.   Ossining, NY   Aug 25, 2007

We feel that we received a great price on our flooring, actually a fraction what we would have paid elsewhere. The floor looks great in the house and we continually receive compliments. Our experience was great & we will continue to refer your company out to anyone we know that is looking into a high-quality and affordable option for flooring. Thank you for a great experience.
Emily O.   La Porte, TX   Aug 22, 2007

We loved the colonial maple flooring. I can't believe we got such a quality product for such a bargain price!
Tom M.   Arlington, TX   Aug 22, 2007

The customer service I received was excellent and the product is fantastic. I would and have definitely recommended your company to many others whom are looking for products that you offer. Thanks once again for all of your assistance.
Luis G.   Visalia, CA   Aug 22, 2007

Very helpfull with all the questions I had about my flooring choices.
Amy B.   Lancaster, WI   Aug 21, 2007

It was a truely wonderful experience.
Dorinda P.   Glendale, AZ   Aug 20, 2007

Shippipng was excellent and on time. Products quality is the best that I have seen! I am very pleased. I will recogmend you to a freind. One of the Best internet shopping experiences I have had. The product is excellent quality. I will not hesitate to tell anyone about your Company.
Randy R.   Palma Ceia, FL   Aug 20, 2007

The Robina Classic Oak flooring was excellen quality. We have already been getting complements on the new look of our floors. The installation was easy and the product is extremely durable.We saved over 50% on our flooring. We saw the same product at a flooring store for twice the price of what we bought it for from Build Direct. We would highly recommend Build Direct and the product to anyone.
Noel P.   Boynton Beach, FL   Aug 18, 2007

A very good transaction that saved me a lot of money over the chain store price. Product arrived well-packed, on-time and without damage. I would definitely do business with BuildDirect again in the future.
James G.   Huntsville, AL   Aug 18, 2007

Great service and shipping. Product was exactly as expected!!
Charles H.   Eastover, SC   Aug 18, 2007

impressed with the quick shipment
Darrell C.   Hartselle, AL   Aug 16, 2007

Everything from beginning with selecting samples, to receceiving the actual flooring has been GREAT! Being this was our first time installing laminate flooring the instructions seemed brief, and, we were searching for more detailed information.
Cheri M W.   Holland, MI   Aug 16, 2007

We have installed the flooring in two room now. It is relatively easy to install as long as the subfloor is level and it looks great.
James H.   Cary, NC   Aug 14, 2007

The quality was good and the order was complete. At any time that I called the company they were more than helpful and nice.
Delaine L.   Ponte Vedra, FL   Aug 13, 2007

To be quite honest with you,,the price is what sold me. I saved 60 % of what I was going to buy from Lowes. My bank account thanks you as I do . Thanks
Dean S.   Fultonville, NY   Aug 11, 2007

I received my product faster than the quoted timeframe. I am very happy with my floors. I have received many compliments on our new floors. I have recommended several family and friends to BuildDirect to purchase their flooring.You have made my flooring project a breeze. I have put laminate floors in 90% of my house and I am thrilled with the product and the experience in working with BuildDirect!
Rachel G.   Surprise, AZ   Aug 10, 2007

The Flooring is BEAUTIFUL-We are just a few days away from installtion as we have been painting and preparing prior to laying the flooring. My cousins son examined the laminate and said that it is of good quality. He has installed flooring in the past so he knows good flooring when he sees it. I am so excited to see the job completed as I know it is going to look just BEAUTIFUL! Thank you BuildDirect!
Lena C.   Stockton, CA   Aug 10, 2007

I purchased laminate flooring from your site a few years ago. My wife and our friends loved it. Four of my friends have since ordered flooring from your site. My wife and I just purchased another home. The first thing we did was order flooring from BuildDirect. Once again we are very happy.
Larry M.   Lodi, CA   Aug 09, 2007

I am very happy with BuildDirect - I feel that I have found a company that offers great value - I have, and will continue to recommend you highly!!!
Michael M.   Cary, NC   Aug 09, 2007

Very happy with the whole experience. I did my research and knew that it was a good product. Very nice at a great price. Lowes = 2.57, BuildDirect = 1.15 shipped. Doesn't take a brain surgeon to figure this one out. If you need a large quantity (or can share with friends) then BD is the place to go to save lots of cash.
James C.   Fairview, PA   Aug 09, 2007

I was satisfied with my experience!Also,I saved a ton of money on the product.My local Lowe's has the same flooring for $3.57 sq/ft.Thanks!
Lillian W.   Spartanburg, SC   Aug 08, 2007

Great looking laminate! It went down great and has a very nice feel. Out of 1400 sq ft of flooring, I only had 2 pieces that were damaged. Very Impressive!!! All at an awesome price! I would highly recommend Build Direct!
Jay L.   Athens, AL   Aug 07, 2007

The laminate is beautiful. I have been telling friends about BuildDirect. We would definitely buy again. I am very pleased to be able buy Kronotex Robusto Clic from you. I had already done my research and knew this was what I wanted. Customer service and flooring representatives were very helpful and answered all my questions. Transaction was very smooth and the flooring arrived sooner than expected. We are interested in other products and will be calling back. We have told others about the great prices.
Bobbie B.   Cookeville, TN   Aug 07, 2007

I am extremely pleased with the product, the deliivery time, and customer service. Thanks!
Stephanie W.   Nashville, TN   Aug 04, 2007

My whole experience was wonderful. The product arrived as estimated in great condition.
Carolyn S.   Taylors, SC   Aug 04, 2007

Great looking flooring, fast delivery!
Josh D.   Dublin, GA   Aug 04, 2007

As You have promised you have delivered, looking forward in doing more business. Customer service is curtious and prompt.
Nidal B.   Van Nuys, CA   Aug 03, 2007

feel I received a great deal on a quality product.
Brian H.   Phoenix, AZ   Aug 03, 2007

Customer service was very helpful and courteous.
Scott P.   Fort Worth, TX   Aug 02, 2007

I am almost finished laying this floor in the entire house. So far it looks very good. I think it will look great once I am done. Overall it has been a very positive experience doing business with BuildDirect from customer service to product quality.
Hamid W.   Oak Leaf, TX   Jul 28, 2007

Delivery was on time, and driver was very helpful. Thank U! I will defenetly recomend BuildDirect .A 5 *****
Alex C.   Palm Coast, FL   Jul 27, 2007

BuildDirect has quality products and the price can't be beat. I went to several floor companys and all said the same thing. The coments the experts gave was that they couldn't touch the price and the flooring samples were quality products. The floor in my home came out great!
Carl G.   Belle Chasse, LA   Jul 26, 2007

The customer service dept. answered all my questions and the shipemnt was great!I knew what to expect from the shipping dept. and there were no surprises. The product is great. Much better than what my local laminate store has to offer.I will totally recomend this company to my neighbors and friends! I know we got a great product for unbelieveable prices! By using BuildDirect I was able to get the floors I have always wanted! am so happy with my floors! I have laminate in my family room that I paid $3.99 a sq ft. for that are not nearly as nice as my "Troya"!
Patricia O.   Longwood, FL   Jul 26, 2007

We are very pleased with the product, we have recommended you to others!
William D.   Gainesville, FL   Jul 25, 2007

My entire experence with BuildDirect was excellent. Can't wait to share my business with you again in the near future. Thank you so much for both your customer service to your delivery!
Bradley S.   Hitchcock, TX   Jul 25, 2007

Kronotex rainforest mahongany is beautiful - went down easy too.
Diane C.   Flemington, NJ   Jul 24, 2007

We are just now putting the floor in - but so far everything looks great! Keep up the good work - I have already given your website to 2 friends!
Kimberly D.   Dallas, TX   Jul 23, 2007

I was surprised how quickly I received the product. I placed my order on 6/12 and estimated delivery date was 6/29. I received everything in one week on 6/19. I'm about half done with installing the flooring. So far I'm very impressed with the product. I have never installed flooring before. With the help of relatives and friends it's going in and looks great. I have recommended BuildDirect to others. My floor cost $1.63 per square foot. The local guys in my area could not even come close to that price.
Steven W.   Centralia, IL   Jul 19, 2007

Over all easy and positive. We will recommend and use again!!
Ben C.   Ocala, FL   Jul 18, 2007

The driver was very accomadating. He even put it in our garage to protect it from the weather. Products quality looks awesome! The flooring looks great. We have only had it installed 2 days but everyone who has seen it loves it.
Michelle B.   Alachua, FL   Jul 18, 2007

Delivery was coordinated well, Driver was courteous, No Damage
Steve W.   Commerce, MI   Jul 17, 2007

I purchased a large quantity of laminate flooring from Build Direct. The quality of the item received was well packaged and first rate. The pricing was lower than all of the competition (including the shipping cost) that I extensively searched before making my purchase.
Beth P.   Edmond, OK   Jul 17, 2007

Customer service gave me all i needed promptly. It's a breath of fresh air to do expeditious, professional and ethical business with dependable service at reasonable prices. There is so much of the opposite out there! Maintain your standards. thanks
David L.   Oshkosh, WI   Jul 16, 2007

Great product super price quick shipping!
Virgil M.   Russellville, AR   Jul 16, 2007

Product's quality turned out more beutiful then expected!
Frank K.   Ogden, UT   Jul 15, 2007

I was scared to order such a big purchase off the internet. But after calling customer service and ordering samples from you I decided to give it a try. We received the floors sooner than I expected and in excellent condiction. We love the floors, every one who came see them cannot belive we ordered them from the internet. We put the flooring in and everybody loves the look of them. We have given the website to several of our friends that are thinking about putting in flooring. Thank you.
Sharon D.   Thibodaux, LA   Jul 13, 2007

I knew when everything was being shipped which helped prepare me for the delivery. Product arrived earlier than expected which was great. I love the flooring. We have completed the master bedroom and more than half of the living room area. I thought the service and product was excellent. The price and quality could not be compared to anything locally. The Sacramento Pine looks wonderful...I love it! Your website was easy to use and navigate. Customer service and the product was excellent, I couldn't ask for better service. I love my new flooring, it's beautiful!
Willie S.   Tucson, AZ   Jul 12, 2007

Customer service was awesome to work with and Very helpful. I chose an inexpense product and was pleased with the quality. Much better than I expected. The customer service who took our order was wonderful to work with, Helpful and patient. You don't find that in customer service much anymore. I was a pleasure and I will be using you again and referring you to friends, family and co-workers.
Edith C.   Waterford, MI   Jul 12, 2007

Great followup and communication every step of the way. Haven't installed yet, but looks great and exactly as described. This is the most pleasantly suprising experience I have ever dealt with. Extremely professional, clean and easy to use website, quick responses and follow up. Delivery was fast and the product was excellent. The prices were almost 1/2 of what I was getting ready to pay at Lowes. I still got my product a lot less even with paying the shipping. You can't beat the prices. I am VERY pleased with the experience and am getting ready to purchase granite countertops through Builddirect next. Thanks so much!
Michael T.   Baton Rouge, LA   Jul 12, 2007

I will be placeing a third order in a few months
Edward B.   Fort Myers, FL   Jul 11, 2007

I was apprehensive ordering such a large quantity with shipping across the United States. Everything worked out great and the flooring is being installed without any problems.
Thomas M.   West Covina, CA   Jul 11, 2007

The K-Swiss 10mm Laminate Flooring - SWE Series Troya is excellent, I love it and will advise my friends to buy it from BuildDirect. The customer service is excellent, too.
Yuming B.   Pomona, CA   Jul 11, 2007

Yes we are happy with our choice and with your customer service. We just want to thank you for working with us to make our dream of inhancing the look in our home I enjoy looking at it and I am very saticfied with it all. We will recommend your company to everyone.
Cherylene R.   Bloomington Hills, UT   Jul 10, 2007

The product was fantastic, and the delivery time was much faster than expected. I have recommended BuildDirect to my friends and neighbors!
Angela W.   Columbia, SC   Jul 10, 2007

Good experience, the flooring was delivered much sooner than I had anticipated. Great prices and prompt service.
Trevor C.   Springville, UT   Jul 08, 2007

Customer Service was consistently pleasant and helpful. They gave me great customer service and patiently guided me through my purchase. My product arrived in great time and in good condition. I love the way the floor looks. It will be nice to finally get it all done. I will be recommending you to all my friends. I have nothing but positive things to say about your service.
Kathy B.   Tallahassee, FL   Jul 08, 2007

Everything from the online ordering, to live pre-sales questions, to shipping, and finally, to the product itself was executed perfectly. I simply couldn't be happier. Your company sets a new standard for online flooring companies. You will have certainly earned many future referrals.
Nicholas H.   Shrewsbury, MA   Jul 08, 2007

The product was better then advertised. It was very easy to install and looks great.
Scot M.   Buffalo, WY   Jul 08, 2007

We will be purchasing more of the flooring to finish out our house next year. It looks great!This was my husband's first try at installing laminate flooring. He put it in our living and dining rooms the hallway and up the stairs. There was very little waste and only one piece of the T-molding broke. As a matter of fact we ended up with alot of extra because of so little waste, so next summer he intendes to do the bedrooms also.
Terry M.   Carthage, MO   Jul 07, 2007

Customer Service was Absolutely awesome! I would have to say it was the BEST customer service experience I have had in a long time.
Marcus L.   Magnolia, TX   Jul 07, 2007

The material went together very well. It looks excellent.
Cally R.   Tuscaloosa, AL   Jul 06, 2007

Everything was great!
Zoran A.   Willowbrook, IL   Jul 06, 2007

Customer Service is really excellent. I inquired through email and response was very prompt. I ordered samples and within a couple of days I got it. Shipping was fast. I took less than a week to complete and ship my order. The company who shipped my order locally was very considerate and communication was great. I love this 10mm laminate. It blends well with my furniture. My contractor told me it was easy to install and quality is excellent. I would definitely do business with builddirect on my next home project. Your overall service is excellent. You have very reasonable prices and best in quality,
Mary Grace B.   Covington, WA   Jul 05, 2007

Thank you very much, Great product!
Daniel D.   Castroville, CA   Jul 05, 2007

Absolutely amazing. The flooring we purchased went way beyond our expectations, and we always got a quick, friendly response from Build-Direct. I have 4 different friends/family members looking to purchase from you now. We had minimal damage. One box out of 80. It was delivered on time, and it was packed very well. The 12MM Kronotex line is amazing. It is a commerical grade, and was the perfect selection for our large, young, busy family. The thicker material also helped in the installation since it would not splinter or chip when "tapping" it into place. Just gigantic thank you! We received a product that was a incredible value. The price we paid was not close to the value of the flooring. The fact that we could install it too made the whole experience too good to be true.
Daniel P.   Rockford, MI   Jul 05, 2007

Excellent service. When we called with ANY question, we received immediate courteous and thoughtful answers. All materials ordered arrived soon and with no damage. This couldn't have been an easier transaction and at a substantial savings. We have already told several people that Build Direct is the way to go when you want quality affordable flooring. When it comes time for counter tops, Build Direct will be the first place we go. Great experience.
Rebecca C.   Springdale, AR   Jul 05, 2007

Customer Service has been great to work with. We are very happy with the Kronotex products. it's better quality and easier to install than the laminate we installed in the other house some years ago. We've installed over 800 square feet in less than four days, including extra underlayment, as well as the rest of life being lived. build direct is easy to work with and efficient, and shipping was quick.
Laura B.   Beaverton, MI   Jul 05, 2007

Overall I enjoyed my experience with BuildDirect and will probably use BuildDirect again for my future flooring needs.
Jacob V.   Maryland Heights, MO   Jul 05, 2007

WE have sent so many friends to you and we are confident they love their floors as much as we do in BOTH our houses. We have this floor in one house and the Sacramento pine in the house we live in full time. We love it! The price was PERFECT too! I searched and serched for thew biggest selection and the prices that would fit into our budget......THANK YOU!
Denny F.   Caldwell, ID   Jul 04, 2007

Great prices for the quality of the product. I would most definitley do business with them, and have highly recommended to others.
Ernest M.   Kernersville, NC   Jul 02, 2007

We had the most wonderful experience with builddirect I would and I have told everyone who will listen how great you guy's are from the price to the quality of your product to how fast we received it. I couldnt believe it! I love my new floor! Keep up the good work, you guy's are definitely doing something right!
Tammy R.   Plant City, FL   Jun 29, 2007

Overall we are very satisfied with the product and your services. The new floor looks great! Thanks for a great deal.
Robert K.   Grovetown, GA   Jun 29, 2007

Everyone that I worked with was very friendly and responded quickly. The floor looks great.
Becky O.   Fennville, MI   Jun 27, 2007

The flooring is more than what we expected. We have only laid it in one room so far and can't wait to get the rest done. It is a very nice product for the price. We looked at similar products at a much higher price. We have recommended your website to several others.We look forward to purchasing more materials from you. Our first purchase was a very good experience.
Andrea C.   Vancleave, MS   Jun 26, 2007

BuildDirect was very easy to deal with and everything was as advertised.
Bob S.   Garibaldi Highlands, BC   Jun 24, 2007

Very responsive. One of the best customer services from a online company. This was my first purchase and will not be the last
Wayne Z.   Vienna, VA   Jun 23, 2007

The flooring is fantastic! Best flooring I've installed so far. This has been a fantastic experience. Wish I'd found it sooner, I intend to do A LOT more business with you
Jennifer B.   Purcell, OK   Jun 23, 2007

Looks very nice overall. Product was shipped quickly and customer service follow-up was great. Would definitely and have already recommended Build Direct to others. Thank you.
Shannon R.   Lake Charles, LA   Jun 22, 2007

This is the second time we have bought from you and have been very very satisfied both times . The quality of the product the service and timely shipping were excellent. I tell people in Lowes and Home Depot that are shopping to save their money and go to BuildDirect.COM.
Diana H.   Ocala, FL   Jun 21, 2007

I liked that when I called with a question, the phone was answered by a live person during business hours. Delivery driver was extremely nice and the product was delivered withing a few days!!! Out of almost 1500 square feet worth of laminate click flooring, only 1 piece had a chip in it! Excellent product!I recommend BuildDirect to everyone interested in flooring at a great price with excellent customer service. The website was also extremely convenient to order from. It lists all the things I might possibly need right under the flooring I want to buy. Product was delivered VERY quickly. I bought the flooring that was least expensive and was shocked at the excellent quality of all the flooring material! This has been an excellent experience and I would not shop anywhere else for my flooring needs!
Lauren N.   Cypress, TX   Jun 19, 2007

All in all a great product in the end.
Brad H.   Langley, BC   Jun 19, 2007

Customer service was very good.
Cynthia M.   Houston, AR   Jun 18, 2007

Customer Service was excellent, the individauals I worked with were very professional and knowledgeable. I would recommend your company, you have a excellent customer service "the back bone of an organization and a very good product. Also you follow-up is excellent. This product is very easy to work with and looks very professional when the job is done.
Patrick M.   New Milford, CT   Jun 16, 2007

Everything went exactly as described, the courtesy and effeciency of the shipping company was much appreciated. The product is beautiful and arrived in good condition. The price is exceptional, I would definetly reccomend your compay to others.
Lamonte K.   Blaine, MN   Jun 15, 2007

Have not got it installed yet, but the product appears to be excellent.
Scott F.   Whitewater, WI   Jun 13, 2007

We got lucky in that the pallet was exactly the amount of material we needed, from what I have researched we have saved a good bit.
Mike D.   Annapolis, MD   Jun 10, 2007

Excellent service, and a quality product. Thank you.
Kimberly O.   Beverly Hills, FL   Jun 08, 2007

Good over all customer service and delievery time. product itself is excellent!
Hoang N.   Manassas, VA   Jun 08, 2007

Great prices, great service, great experience.
Cameron N.   Denton, TX   Jun 08, 2007

We would order again and have given the webpage to many of our friends.
Kathy F.   Pinehurst, NC   Jun 07, 2007

was a little skeptical about ordering it online and also the cost was so low, but we are very satisfied with the product and will definitely be ordering from you again when we replace our flooring upstairs.
Cara F.   Cold Lake, AB   Jun 07, 2007

Customer service provided outstanding communication, always helping. I am very pleased to do business with you, you are my new laminate supplier.
Guillermina A.   El Paso, TX   Jun 06, 2007

The flooring looks awesome. I am anxious to see what the finished product will look like!
Margie P.   Artesia, NM   Jun 06, 2007

DuildDirect's business profile is top notch. Ordering and execution of such should be seen as benchmark by others. Calls to the company were returned promptly and the personnel were very friendly and helpful. On top of it, I could understand what they say - I did not have to try to communicate with somebody in India or Burundi!
Milan M.   Crossville, TN   Jun 05, 2007

I would recommend Build Direct to anyone in the market for any kind of flooring needs. Their prices are lower than (more times than not, by 50% or more) any retail store I have ever dealt with. The experience was easy, fast and trouble free.
Ben S.   Decatur, AL   Jun 05, 2007

This stuff is great. My floors look like the real thing. Well worth the money and about 1/3 of the price of local companies. I'm also doing the basement next year... with BuildDirect.
Joseph G.   Saint Louis, MO   Jun 02, 2007

Have recommended your services to several people looking for bulk flooring. We were skeptical and a bit leary of buying so much flooring on the internet but this experience was fabulous!
Scott S.   Troy, OH   Jun 02, 2007

I would use you again anytime. On a large flooring purchase, your company is the only way to go both product wise and for service.
Raymond U.   Jacksonville, FL   Jun 02, 2007

We don't have all the flooring installed yet but so far, so good. We are satisfied that we made a quality purchase at a very competiitve price. This project is for a summer home in NJ and we are installing it ourselves on weekends. We are about halfway through the project and are very satisfied. BuildDirect ordering was easy and informative and they delivered the product as promised.
Robin E.   Dover Township, NJ   Jun 02, 2007

My neighbor bought some flooring from you several months ago and had a good experience. Based on his recommendation, I decided to order our flooring from you, and thus far have been quite pleased with the product and the service. When we re-build our deck, I plan to order from you as well.
Kenneth S.   Beaver Creek, OH   Jun 01, 2007

The service and response was excellent. The shipping time was good.
David P.   Avondale, AZ   May 31, 2007

Customer service was very friendly, they helped me with any questions that I had. My BuildDirect experience was great, keep up the good work! Thanks for saving me $1275. The product is great, I already told people about y our web site. I will use BuildDirect again in the future.
Gregg A.   Eunice, LA   May 31, 2007

Your customer service was excellent and always helpful and professional. We are very pleased with the quality of the product and the helpfulness of all members of you organization. The flooring and stairs exceeded our expectation. Thank you for everything.
Robert L J.   Memphis, TN   May 30, 2007

I was extremely happy with every aspect from ordering to delivery. Everything was great and the floor looks awesome Thank you very much!
Roger R.   Kings Mountain, NC   May 30, 2007

Have the floor installed and it looks great! I will be happy to do business with this company again.
Eva W.   Kennett, MO   May 29, 2007

I was very pleased with the speedy and courteous delivery, as well as the products I installed and selected. Very well done.
Joseph M.   Suffern, NY   May 29, 2007

Very easy to order online, service very accomodating. I'm very satisfied with the product, it looks beautiful! I would recommend your company to anyone looking for flooring. Everything went smoothly and saved us money.
Sheila B.   East Palatka, FL   May 26, 2007

I actually never spoke with anyone. I simply ordered from the internet. I enjoy being able to order from the internet with all my questions answered right there before ordering. I ordered a pallet of laminate flooring, which was delivered quicker than expected. I was immediately impressed by the condition of the shipment, it had been handled carefully. I have already told several friends to use BuildDirect.
Jennifer F.   Forsyth, MO   May 25, 2007

I was delighted with the service and the product. Keep up the good work!
Ioana S.   Windham, NH   May 24, 2007

Quality of the floor was execelent and installation was fairly easy. Great product for the money! Have recommended to friends and family.
James K.   Charlotte, NC   May 24, 2007

I would definitely use your products again and I've told a lot of friends.
Tom T.   Califon, NJ   May 23, 2007

Excellent products, great resources on the 1-800 number. I appreciate the extra effort on finding cheaper shipping solutions.
James K.   West Chester, OH   May 23, 2007

The service was wonderful - not something that can be said very often!
Michelle P.   Oak Ridge, TN   May 21, 2007

We could not ask for a better looking floor. The flooring locks together very tightly and is very solid when you walk on it.
Timothy C.   Brazil, IN   May 18, 2007

I did my entire house except the bathrooms in my spare time. It took me a little over 3 weeks working by myself. I am very pleased with the results. I have been told that the flooring looks just like hardwood. Thanks BuildDirect.
Jeff L.   Salisbury, NC   May 15, 2007

I will not be afraid to purchase my next flooring, etc. on line. Eliminating the middle-man trluy saves you money. You will have our business in the future and I've told my friends about your company. We purchsed 97 boxes of flooring and did not find any bad wood... I am so impressed.
Terry N.   Colton, SD   May 14, 2007

The floors are really beautiful and you can't beat the price! I will be ordering again for other homes we are building. I appreciate the quality of the product and the service.
Nancy K.   Mount Vernon, IL   May 14, 2007

Better-quality Kronotex laminate at less than half the price than we found anywhere, including the big chain stores. Including shipping (which was quicker than estimated) and the costs to hire someone with to install, we still feel we got a wonderful bargain. Excellent customer service, too. Will definitely be checking BuildDirect for any projects we have in the future, and have recommended with confidence.
Kathryn R.   Farmington, MO   May 14, 2007

All around all of you guys are very good!
Hoang P.   San Diego, CA   May 14, 2007

I'm very pleased with my floors...Love Love them!
Angela B.   Jacksonville, FL   May 14, 2007

Thanks for a great experience--the floors are beautiful and at the best price around!(believe me, i did LOTS of research!) we are recommending you to all our friends (there are 3 of us neighbors on our street that have purchased through you guys already!) THANKS!
Margie D.   Lincoln, CA   May 14, 2007

The ordering,shipment/delivery, and customer service is a good asset for your company.
Bob S.   Killeen, TX   May 14, 2007

The product was excellent.
Pamela H.   Swampscott, MA   May 14, 2007

We are very happy with our laminate flooring! It is beautiful and looks so much like real wood. We are very satisfied with what we ordered from you.
Lisa B.   Batte Mtn, NV   May 13, 2007

Overall I am very happy with the product and service.
Cris G.   Chandler, IN   May 13, 2007

We are very pleased with your service and especially your pricing. I have already told several people about your site. Keep up the good work.
Alice B.   Jacksonville, FL   May 13, 2007

I am very satisfied with the flooring I bought. It arrived on time, without any problems. My flooring appears to be a quality product, and I bought it for a lot less than inferior products sold at retail home stores. I have since recommended BuildDirect to several of my friends.
Alan C.   Collinsville, MS   May 13, 2007

I have recommended you to several friends already.
Gerald R.   Jacksonville, FL   May 13, 2007

You were very helpful and we're happy with the product. We are very happy to have found you! Thanks!
Logan H.   Camp Hill, PA   May 13, 2007

The laminate flooring looked better in person than it did on the website. There wasn't a single piece damaged in shipping and were talking about approx 1450 sqr ft, that's amazing. I will buy from BuildDirect again. Thank You
Ned H.   Tulsa, OK   May 13, 2007

Excellent Product and Service!!! Prices are unbeatable!!!
Lev K.   Livingston, NJ   May 13, 2007

BuildDirect's product quality and economy surpass any other source used.
Jim C.   Cleveland, TX   May 13, 2007

Great place to buy wood laminate flooring. I have recommended Build Direct to several friends and my family.
Thomas M.   Iola, TX   May 13, 2007

Basically I purchased enough flooring to cover most of my upper level of my home, for the same price that I was going to pay at a home improvment store for 2 rooms. I also liked the product, and have recommened your company to several people, we will do business again!
Michael M.   Flag Center, IL   May 13, 2007

I have already recommended you to a number of people and will continue to do so.
Steve G.   Prior Lake, MN   May 12, 2007

I am very pleased with my purchase and experience with BuildDirrect. In fact we just made another purchase yesterday!
Daniel B.   Plainwell, MI   May 12, 2007

Excellent product, and I always get complements on my floor, it looks amazing.
Rachel N.   Austin, TX   May 10, 2007

Ms. Pooneh Maghrebian was very helpful and responsive to make the transaction very smooth.
Lee C.   La Jolla, CA   May 09, 2007

I would recommend you to everyone and already have.
Tanya A.   Aberdeen, WA   May 08, 2007

I like the ordering process it went very smoothly. The items we received we exactly what we ordered and quantity that we ordered was correct.
Cindy C.   Hereford, TX   May 08, 2007

Kronoswiss cherry flooring is excellent. We were able to get a full pallet for less than buying the exact number of boxes we needed at other sites.
Richard B.   Oak Island, NC   May 05, 2007

I have never been more impressed with a company then I was with BuildDirect. I give this company and their product an A+.
Jamie G.   Cedar City, UT   May 05, 2007

A true pleasure to work with... amazingly awesome service, and quick delivery
Al M.   Ogden, UT   May 04, 2007

Shipping service had a very helpful delivery person.
Jane M.   Blue Bell, PA   May 03, 2007

Overall, a great experience. I received exactly what I ordered.
William C.   Houston, TX   May 02, 2007

Very good experience!
Carmel B.   Fort Lauderdale, FL   May 02, 2007

Great service--great price!
Bruce B.   Salem, VA   May 02, 2007

Products quality is excellent.
Misel N.   Arlington Heights, IL   May 01, 2007

I have recommended BuildDirect to friends and they are using you as well.
Trelynda R.   Cibolo, TX   Apr 30, 2007

I would go here for all my needs.
Joe B.   Mahopac, NY   Apr 30, 2007

The Troya laminate we purchased is realistic looking, top quality and the price was great! Thanks to your product our retirement home is a true showcase. We recommend BuildDirect to everyone interested in purchasing flooring.
Steve G.   Harkers Island, NC   Apr 30, 2007

Customer service was easy to work with and get details over the phone. We had a quick delivery, even to a rural area. Great service! Even the floor looks great! Has the feel and look of original wood flooring. BuildDirect has the Best price on the net, period!
Allen B.   Apache Junction, AZ   Apr 30, 2007

We had an easy time ordering and getting our shipment. The prices are great. We even called a day after ordering to change the ship-to address and the rep was very courteous and professional.
John W.   Indianapolis, IN   Apr 30, 2007

No problems with shipping. Everything was recieved in excellent condition. The product quality is excellent. Exactly as described. I was very pleased with the experience. Everything was handled in a very prompt and professional manner and delivered as promised.
William J.   Glenwood, MN   Apr 30, 2007

For the price we paid, we got a wonderful deal on a high-end laminate flooring. We were pleased over-all with the way our project turned out.
Christine P.   Burley, ID   Apr 30, 2007

It was a good product at a very reasonable price with great service! We would definitely purchase from BuildDirect again.
Domniki D.   East Masonville, NY   Apr 30, 2007

Excellent materials and delivery.
Nicolas R.   Wesley Chapel, FL   Apr 30, 2007

We received our shipment in a timely manner. We really appreciated the no-hassle approach to taking care of things.
David D.   Rio Rancho, NM   Apr 29, 2007

We really appreciated the no-hassle approach to taking care of things. Our order was shipped out promply and it was received ahead of schedule. The laminate I purchased is just beautiful and of great quality. The company kept me posted on when the laminate was shipped out and when I might expect it. I was impressed that I was kept so well informed. We did receive the laminate a few days before the original due date and that was a nice surprise. Good job guys.
Lynn F.   China Grove, TX   Apr 29, 2007

I would buy through BuildDirect again.
Laney C.   Naples, FL   Apr 29, 2007

Everything was perfect. I am very happy and satisfied with your products. Thank you again!
Masoud S.   Jacksonville, FL   Apr 29, 2007

Very friendly customer service, fast shipping and professional people.
Tomi C.   Jacksonville, FL   Apr 29, 2007

The floor looks great and everyone i talk to can't believe the price I paid. AWESOME DEAL!!! I have reccommened this site to everyone i know!!
Deana H.   Suffolk, VA   Apr 29, 2007

Overall, great value to a customer.
Andrei I.   Jacksonville, FL   Apr 28, 2007

We had a fantastic experience with Build Direct. Our floor is beautiful!!! People always comment how beautiful the floor looks! We have told everyone we know about the quality of service and the excellent product we received from Build Direct. I think you will see some orders from them soon!
John Y.   Fort Worth, TX   Apr 28, 2007

Very pleased with flooring- the look and quality is very nice.
Belinda G.   Scottsville, VA   Apr 28, 2007

My American Cherry floors are absolutely beautiful! They are so easy to clean. I love my floors! It was so easy to order through BuildDirect. The website walked me through step-by-step, so that I didn't forget anything that I might need for my new floors (i.e.-padding, trim, etc.). They were delivered when promised right into my garage! Installation was very easy. My floors are beautiful.
Andrea D.   North Shore, LA   Apr 28, 2007

I didn't have to talk to customer service, web page is designed very well, it's informative, clear, and concise. My floors are beautiful, and easy to maintain. Keep on doing what you're doing BuildDirect.
Jeanie E.   Phoenix, AZ   Apr 28, 2007

My flooring came in a timely manner and was a good product.My floor looks amazing and I have recommended your site to other people who are remodeling.
Nancy C.   Placerville, CA   Apr 28, 2007

Your customer service rep. was extremely polite, and helpful. Bravo and thanks!
Ruth M.   Gaithersburg, MD   Apr 28, 2007

I received immediate response from customer service on my order. Completely satisfied with the quality of my flooring.
Leron F.   Jackson, MS   Apr 28, 2007

Beautiful flooring at affordable pricing. Thank you
Leslie F.   Lakeport, CA   Apr 28, 2007

I will definitely buy again, thank you!
Thomas G.   Feasterville, PA   Apr 28, 2007

Very good product at a very resonable price.
Robert S.   Melbourne, FL   Apr 28, 2007

The internet site was so good I did not need to contact anyone. Shipping was very fast and there was very little damage to two pallets of flooring. Very impressive. I have recommended Build Direct to all my friends and co-workers. I could not have been easier. As a matter of fact, it was better than going to a local store and trying to haul all that flooring to my house and unload it. I can't thank you guys enough for saving me about 2000 dollars. Thanks again.
Steve F.   Rhome, TX   Apr 28, 2007

Amazing! We just finished installing our floors and couldn't be more pleased. Have been telling all of our friends and family about your company. Thank you!
Katrina T.   Peachtree City, GA   Apr 27, 2007

Customer service reps were very polite and helpful. I would do business with BuildDirect.com.again.
Melissa B.   Lexington, GA   Apr 26, 2007

Great company! Would definetly purchase product from your company again. I've already recommended you to others.
Michael C.   Seven Lakes, NC   Apr 23, 2007

I was able to afford much more new flooring by buying by the pallet. Everyone loves the authentic look of the KSwiss plank. Especially the beveled seams. We are very pleased, and would do it again. Thanks!
Kenneth F.   Bunnlevel, NC   Apr 18, 2007

The floor is nice, the quality looks good and the shipping was fast.
Eivind L.   Manhattan, NY   Apr 17, 2007

We are most pleased with the products that you have supplied. Everything was shipped promptly and professionally. Ordering was easy and the staff was very knowledgable and very friendly.. Thank you for awesome service and we look forward to doing buisness with you again.
Bill K.   Spruce Grove, AB   Apr 15, 2007

Everything went well, price was great, my order was processed quickley, shipment recieved in a timley manner and in excellent condition. I will not hesitate to order from BuildDirect again. Thank You
Brian G.   East Layton, UT   Apr 14, 2007

We are very very satisfied. We put your flooring as cabinet and bar top. Looks great. Thank you so much.
Gail R.   Golden Meadow, LA   Apr 14, 2007

I'm telling other people about you and I will use buildDirect in the future!
Debra B.   Salem, OR   Apr 13, 2007

Great value! Will definitely use in the future.
Michael B.   Houston, TX   Apr 12, 2007

Had no problems at all. When i placed my order i was told it would take about a week to reach me, but i recieved it within 2 days!
William S.   Hattiesburg, MS   Apr 12, 2007

The floor color and grain was exactly as pictured. It looks great, and we can't wait to put it in. We were so happy with the price and fast delivery (.88/sq ft as opposed to $3.12/sq ft for the same thing at Lowe's) that we have told everyone we know about this website. We loved that we could order everything (but the glue) necessary to install the floors. It all came together, so there are no multiple trips to the home improvement stores.
David K.   Clarksville, TN   Apr 11, 2007

The price definitely a tremendous saving, sales and customer service are execellent.
Anna B.   Hoopeston, IL   Apr 10, 2007

This was great flooring and went in sooooo easy! Anyone that has asked us...we gave them your phone number. Thanks!
Kristin B.   Gregory, MI   Apr 09, 2007

Overall--extremely happy. The entire process was easy and the product is exactly as promised. We had virtually no damage in our shipment and now that two rooms are complete it is an amazing transformation to our house--I can't wait until it is all done. If you are a potential customer and thinking about buying from BuildDirect.com, DO IT! It is the real deal. You will be very pleased!
Christina F.   Dallas, PA   Apr 02, 2007

My floor is beautiful I couldn't be happier. Excellant high quality product.I will definnately be back for future purchases and I am recommending you to all my friends and family. Thank you for a beautiful floor and excellant purchase, delivery experience.
Marva T.   Whitney, TX   Apr 01, 2007

Your service was great, the product is good, and you saved me aot of money.
Robert S.   Palm Coast, FL   Apr 01, 2007

Customer Service was very responsive and when I had to change my order, they got it right. Nothing was damaged, and the product was delivered on time. We are very satisfied and will recommend your company to anyone. The product is superior to that which we could buy at a retail store; the customer service beats other online and retail stores.
Raygene P.   Florissant, MO   Mar 31, 2007

Totally love the new flooring!!! Purchase process was very easy and your customer service is outstanding! I'll definitely use you guys again! Thank you!!
Jody R.   Cypress, TX   Mar 30, 2007

Customer service was great to work with. Thanks! We have been telling everyone where we got such a great product and at such a great price!
Clay M.   Lehi, UT   Mar 27, 2007

Your low prices are awsome. I am thrilled with the way my new floor looks. I wouldn't have been able to re-floor my home if it weren't for your low low prices. Thanks!
Lara B.   Grants, NM   Mar 26, 2007

My son, son-in-law and I all bought from Build Direct and I couldn't be happier with the product and service that comes from such a reputable company. The salesman was easy to work with and this was a no pressure sale actually a slam dunk for me and I have recommended Build Direct to the rest of family and neighbors. The "Refer a Friend" program isn't a bad either I actually got $50 dollars back on my purchase. I would easily refer you this company and we both get an additional $50.
Keith U.   New Hamburg, NY   Mar 25, 2007

If I knew someone who wanted to buy flooring I would recommend that they check your web site.
Wayland B.   Waco, TX   Mar 24, 2007

I cannot be more pleased and am recommending you to any of my friends that are re-doing their whole houses.
Amy F.   Oceanside, CA   Mar 17, 2007

Good product and business relationship.
Rick T.   Kent, WA   Mar 17, 2007

I was impressed with how fast the flooring was delivered. This is my second time ordering from Build Direct, and I know I would and most likely will order something again.
Alvaro M.   Austin, TX   Mar 16, 2007

Buying my flooring from you was the smoothest transaction I have ever experienced. The original floor I picked was out of stock and I received a call within 24 hrs. from an extremely professional and pleasant person. She sat on the phone patiently with me while I picked a new color. I received my flooring in 10 days just as promised. I can't say enough. Efficient, courteous & professional. I will definately be buying the flooring for my upstairs remodeling project from Build Direct. I wouldn't settle for anything else.
Debbie H.   Fort Walton Beach, FL   Mar 16, 2007

The shipping service was terrific! I needed my floors quickly for my home renovation and the were able to get them here a few days early. Your selection is amazing- the samples came fast too and it was easy to see that you sell high quality products. I am thrilled with my floors!
Courtney D.   Fort Walton Beach, FL   Mar 16, 2007

I LOVE the laminate flooring. It was such a great price but looks and feels like a million bucks. I could not be happier with it.
Tracy W.   Tallahassee, FL   Mar 15, 2007

Everyone at BuildDirect was helpful and dilligent and the product was fine. The shipping company had a great driver who went out of his way to drop my shipment right in my garage.
Steve C.   Gallatin, TN   Mar 13, 2007

The whole experience was fast and easy. We would buy from you again! Our family wants to order some for themselves.
Earline N.   Marrero, LA   Mar 06, 2007

It was just like advertised....very pleased
Katana H.   Goldthwaite, TX   Mar 05, 2007

Phone staff was friendly, helpful and quick. Emails were timely and informative. The flooring looks great, I am very happy with the purchase and results.
Michael W.   Spring, TX   Mar 01, 2007

Customer service was always extremely helpful
Debbie C.   Ocala, FL   Mar 01, 2007

Material looks excellent. As good or better than the laminates we looked at at Home Depot and Lowes for a fraction of the cost. The locking system seems to work nicely, and customer service was very helpful with the ordering process.
Russell F.   Sewalls Point, FL   Mar 01, 2007

Customer service couldn't have been any better. Quality is very good, it's easy to install. I am a builder and will buy from Build Direct again.
Marvin D.   Fulshear, TX   Feb 28, 2007

None of the boxes were damaged, and I haven't found a bad piece yet. My experience with BuildDirect was great -- the flooring shipped much sooner than anticipated, and was of excellent quality. I will recommend BuildDirect to all my friends. Thanks!
Nanie R W.   Tahlequah, OK   Feb 28, 2007

We absolutely LOVE our new floor! We have already recommended BuildDirect to some of our friends and will continue to do so! If we are ever in need of more flooring, you will be our one-stop!!
John W.   Groesbeck, TX   Feb 28, 2007

I enjoyed the shopping experience with Build Direct and expect to order decking material from them this summer. The floor looks wonderful.
Terrence B.   Portage, IN   Feb 28, 2007

Product came faster than I expect with very minimal damage. I love the new floor. We've already put it in the kitchen...more rooms this weekend!
Kim R.   Macon, GA   Feb 27, 2007

My wife looked at my new office floor and said, "I want this for our new house"!!!
Richard P.   Euless, TX   Feb 26, 2007

Everything was great.
Seth F.   Keller, TX   Feb 25, 2007

I was nervous making such a large purchase over the internet, but didn't need to be. Very good experience and I have recommended BuildDirect and Troya flooring to others. Can't beat the price or quality.
Anita T.   Rockford, IL   Feb 23, 2007

The flooring is excellent and is beautiful installed. Thank you so much for the easy shopping experience. I am very pleased with my flooring.
Sonja H.   Sargent, TX   Feb 23, 2007

I appreciated the ease of ordering and choice of product.
Brent N.   Swift Current, SK   Feb 21, 2007

Will recommend your company to all that we know.
Krissi T.   Battle Mountain, NV   Feb 18, 2007

The flooring is more beautiful than the sample. We are happy with the results.
Susan B.   Hollywood, FL   Feb 17, 2007

Great advice on threshold and underlayment choices. Selection and pricing is outstanding.
Craig-alan B.   Henderson, NV   Feb 16, 2007

Very satisfied with every aspect of this transaction, especially the courtesy of your personnel.
Gerard P.   Falling Waters, WV   Feb 15, 2007

This was a good purchase experience.
Vernon L.   Nashville, TN   Feb 14, 2007

Have recommended your website to others.
Michael C.   Chantilly, VA   Feb 12, 2007

The floor looks great! Have recommended your flooring to others.
Kenneth M.   Santa Rosa Beach, FL   Feb 11, 2007

Excellent value for money.
Clyde M B.   Houston, TX   Feb 11, 2007

I was very pleased with your customer service, deliver, price and follow-up. We saved a bundle via Buid Direct compared to going through Lowes or Home Depot for laminate flooring. Thanks.
Gary N.   Belchertown, MA   Feb 10, 2007

I really liked the oppertunity to buy quality materials at a great price.
Nathan H.   Cloverleaf, TX   Feb 10, 2007

Ordered on a Monday, got it on Wednesday !
Colin B.   Ridgeland, MS   Feb 09, 2007

Overall satisfaction was a 9.5 out of 10. The product looks beautiful and has held up well to the three kids and a maniac dog. I will continue to inform others about build direct and would use them again, should I need the products they have available. Your prices blew away the competition, I know this because I searched at least one hundred sites and stores combined, and no one came close to your price for the same quality. Thanks again build direct.
Gregory S.   Oswego, IL   Feb 07, 2007

I love this floor, I will reccommend you company to all my friends
Larry H.   Mena, AR   Feb 07, 2007

I would like to say thank you. The entire build direct experience couldn't have been any better. We love the floors and have recommended you (BuildDirect) to others. Thanks again
Darien A.   Tallahassee, FL   Feb 07, 2007

The floors are beautiful and went down with ease. We are very satisfied with the quality and have already recommended you.
James P.   Apex, NC   Feb 06, 2007

The overall experience was excellent.
Terra L.   Christmas, FL   Feb 04, 2007

I would do business again with BuildDirect.
Dennis F.   Front Royal, VA   Feb 01, 2007

Your service reps were excellent. They were very professional and patient. Each exhibited a willingness to help.Doing business with your company was easy and pleasant. I have already told several of my friends. I am very happy and satisfied with the results and will do business with you again.
Elizabeth C.   Hollywood, FL   Jan 28, 2007

Everybody was very friendly and helpful.
Joe M.   Tybee Island, GA   Jan 26, 2007

Was really impressed with the delivery time and all the products were well wrapped and in good shape upon arrival.
Alec D.   Macomb, IL   Jan 25, 2007

I looked around at all the local "discount" flooring centers and the supposed "wholesale direct" stores and none of them could come close to the quality at the price you offer even with the shipping added in. I am very excited that I was able to get a much higher quality product with the look I really wanted thanks to your website.I have been telling everyone I know about your website and will gladly continue to recommend people shop for their flooring from you! THANKS!
Lewis T.   Fairview Heights, IL   Jan 24, 2007

have highly recommended this site to several others and would shop with them again.This is a perfect way to save $!
Michelle M.   Scott, LA   Jan 23, 2007

WOW they really pass the savings on, all first no seconds. This experience was overall awesome, I highly reccomend Build Direct for all your needs!
Marvin T.   Sumter, SC   Jan 20, 2007

Very nice floors. They look like real wood, not laminate. I saw others on here had said the same thing and they were right!
John D.   Metairie, LA   Jan 15, 2007

Flooring was better than I expected. Color was just what I wanted, and simplicity of installation was much easier than I thought.
Harry D.   Covington, GA   Jan 15, 2007

This flooring (K-Swiss Laminate) turned out great. everybody who has seen it can't beleive its not real wood. We love it!
Robert L.   Dalton, GA   Jan 13, 2007

Product was beautiful! Very durable strength as well. Packaged well! We haven't found any damage due to shipping or packaging, very nice.
Amber F.   Oneida, IL   Jan 13, 2007

The product is better than I had expected. I have been and will continue to tell everyone that I know about the experience with Builddirct! Great job!
Gary B.   Odessa, TX   Jan 13, 2007

Overall a very good experience and would definitely recommend.
Chris W.   Moreno Valley, CA   Jan 11, 2007

We had done our research on Kronotex, but we were nervous to buy flooring for our new 2500 square foot home over the internet. But, the prices were too great to pass up. We decided to take the risk, and we were VERY pleased with the service and the savings! Thank you Build Direct!
John C.   Ellijay, GA   Jan 07, 2007

BuildDirect provided us very excellent service. We are happy to order from you and will recommend your company to our friends.
Haibing C.   Orlando, FL   Jan 07, 2007

Every aspect of our ordering, from sample tiles to the final product delivery, was exceptional. The materials arrived in perfect condition and the quality of the laminate flooring is outstanding. As the flooring is withstanding a tremendous daily beating from our active 3 year old, this product is beautiful and worth every penny!
Lori R.   Bishop, CA   Jan 06, 2007

I honestly could not find a better product for the price you provided. As I installed the floor every piece was in great shape (installing these floors in the past I have always had a few bad batches.) I can't thank you enough and look forward to doing business with you again.
Ricky Del R.   Santa Rosa, CA   Jan 06, 2007

Everything from beginning to end has been very positive and manageable. The expert personnel at BuildDirect handled my order with professionalism and class. I will definitely recommend their product, and have to others, to any person needing a quality product at a great price. Two thumbs up!
Randall C.   Fort Mill, SC   Jan 05, 2007

I have recommended Builddirect to others who are looking for flooring. I will be using Builddirect again in the future.
Carrie W.   Virginia Beach, VA   Jan 04, 2007

Great experience. The product is superior quality at a much better price than other brands and distributors. I would definitely purchase from Build Direct again.
John C.   Baldwin, NY   Jan 03, 2007

Prices are great on all products order, underlament, transtions, and 10mm flooring. We will always us you first on all are jobs from now on. Thank you.
Phillip M.   Oviedo, FL   Dec 30, 2006

Customer Service was good to deal with and answered all questions.
Stacy M.   Mount Jackson, VA   Dec 29, 2006

Whenever I called your company on the phone all my questons were answered in an expert manner. Your sales epeople were always friendly.
Deirdre W.   Fernie, BC   Dec 29, 2006

Your customer service representative are the best people that I have ever dealt with so far.
Mark M.   Brentwood, CA   Dec 27, 2006

Prices and quality are outstanding.
William H.   Seven Lakes, NC   Dec 22, 2006

Great prices! I saved a lot of money ordering through you rather than getting material from a local store.
Jason L.   Schenectady, NY   Dec 22, 2006

I love the price and your people.
Richard P.   Herndon, VA   Dec 21, 2006

BuildDirect provided me with fast, friendly and quality service from purchase date. The website is easy to navigate, with many selections to choose from. I will definitely do business agian
Terence L.   Pensacola, FL   Dec 21, 2006

BuildDirect provided us very excellent service. We are happy to order from you and will recommend your company to our friends.
Roger K.   Hewitt, TX   Dec 15, 2006

I am just so thankful I found you guys online. I paid less than half price compared to Home Depot or anywhere else I found and got a much better quality.
Brandy S.   Lockhart, TX   Dec 15, 2006

I have had some wonderful comments on our flooring by several of our friends. One had just had some laminate flooring placed in their home and she said she would like to tear it up and place this same style in its place. It looks natural and sure makes my home look better. I am surprised at how warm feeling the floor is in the winter time as I expected it to feel very cold on our concrete foundation.
Penny G.   Houston, TX   Dec 15, 2006

The product is absolutely beautiful installed! We are happy with the color and the look it has given our home.
Poonam (.   Aurora, CO   Dec 13, 2006

There is not a retailer that can touch the quality and pricing of what I have gotten(and believe me, I looked). I would highly recomend BuidDirect to anyone who is looking to put down a new floor
Daniel R.   Big Lake, MN   Dec 12, 2006

I am truly impressed with your concept and service. I have become a Publisher and am referring all of my clients and associates. Excellent Excellent service.
Van L.   Augusta, GA   Dec 12, 2006

A very professional experience and I will do buisness with you again.
Lloyd T.   Kent, WA   Dec 10, 2006

Will recomend to family and friend, the process is easy, and the service exellent. Could not have ask for more. Congratulations, you are doing a great job.
Sofia T.   San Antonio, TX   Dec 07, 2006

Your prices were much lower than anywhere else I could find..nearly 50% lower with more selection that other stores offered in my price range. The website was also easy to use and made it easy to correctly estimate how much of each product to buy.
Jenny B.   Covington, LA   Dec 04, 2006

Looks great--we are very pleased with our new flooring.
Randall K.   Mesa, AZ   Dec 04, 2006

I was somewhat skeptical about ordering flooring from the internet, but I will recommend to anyone who ask.
Steven N.   Decatur, AL   Dec 02, 2006

I was somewhat skeptical about ordering flooring from the internet, but I will recommend to anyone who ask.
Denise E.   Denver, CO   Nov 30, 2006

We are very pleased with our flooring and BuildDirect did what they said they would do.Thank you Builddirect. A very happy customer!
Jack H.   Sand Rock, AL   Nov 29, 2006

All can say is that we are so glad we went with you and will do it again in the futur ...... Thanks for everything, you guys are the best!
Jody W.   North Las Vegas, NV   Nov 27, 2006

Everything was great, including the prices and quality. Could not have been cheaper anywhere.
Steven S.   Conley, GA   Nov 25, 2006

The K-Swiss Troya flooring that I purchased from Build Direct is beautiful and Build Direct's price was fantastic. Before purchasing from Build Direct I did a lot of research both on-line and in person at Home Depot and Lowe's. Nothing that I found elsewhere even came close to the beauty, quality and value of the K-Swiss flooring that I purchased from Build Direct. Delievery was well organized, courtieous and prompt. The product arrived even sooner than I had hoped it would. Build Direct is a great company and I wish them much well deserved success in the future! As one who was initially skeptical of making such a major purchase on-line, my experience with Build Direct has proven to be 100% positive. From now on Build Direct will be my first stop for my home improvement needs. Now, if they only sold furniture!
Joe F.   Holland, PA   Nov 25, 2006

I am very very happy with the flooring and my whole experience with builddirect and the shipping was very fast
Raymond K.   Rensselaer Falls, NY   Nov 24, 2006

Your customer service reps are really great...very polite and exteremly professional. They always took care of any problems I had. Great team of people!
John F.   Charlotte, NC   Nov 24, 2006

You have excellent service. Thank you so much!
Kay K.   Titusville, FL   Nov 22, 2006

Everything from the purchase to the timely delivery was executed perfectly with the perception of a smile.Thank you for your excellent service and friendly help! You even predicted the delivery date to the day. The flooring I purchased is high quality and was about a third the cost of comparable flooring at the big box stores
David W.   Village Mills, TX   Nov 21, 2006

Just finished the install tonight. Looks great. Very little waste.
Terry S F.   Joplin, MO   Nov 19, 2006

I am very pleased with the flooring and the service and the price. I have mentioned your web site to several people and builders already. I'm sure I will continue to pass along your name.
Larry W.   Durham, NC   Nov 17, 2006

Fast Delivery - Lovely Floor!
Janis T.   Ravenswood, WV   Nov 15, 2006

My first experience with ordering building materials, I saved a bundle! Keep up the good work.
Doris S.   Fort Lauderdale, FL   Nov 15, 2006

I am very pleased with the quality of the flooring. If I would have spent the same amount of money at a local builder's supply i would have gotten a product very thin and less than half the quality of what i received. Very satisfied
Brandon M.   Saint Peters, MO   Nov 14, 2006

All my questions were answered and needs met. I will do business with you again.
Greg C.   Morgan Hill, CA   Nov 13, 2006

We are wild about the quality and look of our floors. They were easy to install once we figured out what we were doing! I will certainly purchase from Builddirect for our investment properties in the future.
Lori P.   Live Oak, TX   Nov 12, 2006

Your pricing allowed me to install a quality floor that I would otherwise not have been able to afford. I was ready to settle for a poorer quality when I discovered your site. Thank you!!
Judy M.   Brewington Woods, IN   Nov 11, 2006

Great product. Very easy to install with little waste. Looks even better than in the pictures
Tom B.   West Jefferson, NC   Nov 09, 2006

I was a little shy about making such a large purchase from a company that I didn't know. However, the whole experience was great and I won't hesitate to buy from BuildDirect again. The Laminate came 4 days earlier than promised and was a great quality. Thanks very much.
Jack C.   Pearson, GA   Nov 08, 2006

Staff and company were responsive and personable. Product compares favorably both quality and cost wise to anything I could have bought locally.
Gayla C.   Manning, SC   Nov 07, 2006

Good product range laminate flooring, and excellent prices.
Riju J.   Sugar Land, TX   Nov 06, 2006

We are very satisfied with our purchase. The floor looks beautiful.
Wilma R.   Brooksville, FL   Nov 05, 2006

Your product was priced lower than the stuff at Home Depot and Lowes and the quality could not be better. We are very happy!
Ronald L.   Billerica, MA   Nov 05, 2006

I have mentioned my recent purchase from Build Direct to all my family and friends. They can't believe the price and quality of your products. Let alone, the timely delievry and quality of service. Thank you Build Direct! You're a true homeowner's friend.
Russell L.   Jacksonville, FL   Nov 04, 2006

I have recommended BuildDirect to many of my friends that are building new Homes. All buying experiences should go as well as mine did with Builddirect. I'll send pictures when I finish!
Jeff G.   Goodrich, MI   Nov 03, 2006

Great product and even better service. We had decided to purchase locally and ordered and paid for flooring in early August. Then the week before we were scheduled to lay the flooring we found out the "local" dealer wouldn't have flooring until mid November. I got on line pulled up the information - called your phone number and had everthing taken care of in less than 30 minutes. Not only did you take care of my needs - the flooring even arrived 4 days earlier than we anticipated. Thanks - we've forwarded your information to our kids who are putting in flooring. Thanks so much. Keep up the good work.
Julie L.   Casper, WY   Oct 26, 2006

Product looks great, even better than the sample depicted -cannot wait to install floors. Thanks for making this a great experience - And, very fast too!
Denise H.   Wilton, CA   Oct 25, 2006

My family and friends are very impressed with the product quality and the price.
Tim P.   Soquel, CA   Oct 24, 2006

I am impressed with the whole experience, from shopping, to ordering, to delivery, and finally installation. We are still under construction, but we are extremely satisfied with the product quality, and ease of installation. But most of all, I am thrilled with the price that we paid.
Deanne K.   Palm Coast, FL   Oct 24, 2006

This was a hassle free way of getting flooring at an excellent price. I've told several people about your website. The prices are much lower than the local big box stores.
Michael P.   Oro Valley, AZ   Oct 24, 2006

Overall, we are very pleased with BuildDirect. We will definitely look here first if we are planning any more large projects. The prices are outstanding. We were able to buy all the laminate flooring we needed at a fraction of the cost that we would have paid at Lowe's or some other retailer and had it delivered directly to our door. My husband and I will definitely recommend your site to anyone we hear looking for new flooring or who are doing a project that could use your site. Keep up the great work.
Tony M.   Cheraw, SC   Oct 24, 2006

have to say, ordering a major purchase over the internet, from outside the country made me a little uneasy. There were no hidden charges or surprises. The delivery was on-time and very professional. The process was very straightforward. The new flooring has been the easiest part of our project. The hardest part was removing the old flooring- all four layers! Thanks.
Mark A.   Fitchburg, WI   Oct 22, 2006

Clearly this is a very clean and efficient way to order product. While retail will warn you of the dangers of buying over the internet, I believe Build Direct has developed a very organised and user friendly system that is both straigthforward and better priced. Additionally, the customer service people were always a real help as well. I'll never be buying flooring product from the HOME DEPOTS of the world again. EVER !!
Jacob J.   Parker, CO   Oct 19, 2006

You guys were great! We received the product in perfect condition and very quickly. We will definitly keep this website on our Favorites board! How did you hear about us? Search Engine - MSN Search Acknowledgement:
Leslie W.   Shakopee, MN   Oct 18, 2006

Great price! I could not have afforded to have laid this quility of laminate in my house without your great prices!
Crystal W.   Hardeeville, SC   Oct 15, 2006

Love my new floors nothing in the big box stores rival the quality price/ ratio you offer. Thanks.
Stephanie D.   Brooklyn, NY   Oct 14, 2006

I loved the product and feel like I really got a great deal! My floor is beautiful and looks like real wood. My only suggestion is that you make sure you order the right amount of trim, etc because you can`t order extra if the need arises.
Rachel M.   Las Vegas, NV   Oct 13, 2006

Buying something sight unseen is a little scary. I was pleasantly surprised at the quality of the product.I especially am excited about the wood grain surface texture.
Charles D.   Theodosia, MO   Oct 12, 2006

We were glad to find you on the 'Net and obtain just what we were looking for and for such a great price. Installation is a breeze. The new flooring looks wonderful.
Janna R.   Andalusia, AL   Oct 11, 2006

Everything went smoothly, from ordering to delivery. As far as the product we received, I am very pleased.
Jane R.   Honesdale, PA   Oct 09, 2006

...I am very pleased.
James A.   Lagrange, GA   Oct 08, 2006

It was a great experience. The price was good, the salespeople were very helpful. This was a great experience from start to finish.
Lisa K.   Tampa, FL   Oct 07, 2006

Thank you so much!! Will definitely recommend you to anyone I know that is looking for flooring! It was great doing business with you!
Kristin L.   Sioux Falls, SD   Oct 06, 2006

Excellent product, excellent service, most importantly the wife likes the color!
Adam R.   Madisonville, LA   Oct 05, 2006

I have had more complements on the floor and how great it looks than anything else in the house. Thank you and I will recommend to all.
Jeff C.   Keizer, OR   Oct 04, 2006

I`ve never made such a large purchase on-line before. So, I was a little nervous at first. I appreciated the opportunity to receive samples first and work with your sales department to finalize my selection. Overall, it was a great experience and saved us a lot of money!
Gretchen V.   Gulf Breeze, FL   Oct 02, 2006

I was very pleased with the product and thought your pictures and descriptions where dead on. I got exactly what I expected.
Stephen S.   Midland, MI   Oct 02, 2006

The product quatily is excellent, over my expectation.
Thanh P.   Arlington, TX   Oct 02, 2006

I really appreciate the ease of use of your website and the knowledgeable customer support about the nature of the product itself. A high quality product at a price that is serious help to the budget is great!
Robert L Stewart J.   Monterey, CA   Sep 30, 2006

Excellent timely shipping - very easy to install.
Terry K.   Las Cruces, NM   Sep 29, 2006

I love that you have quality products at a good price! Our laminate flooring is top quality beautiful!!
Lauren N.   Orlando, FL   Sep 28, 2006

My wife and I were pleasantly surprised with the superior quality of the flooring we purchased. We are laying the laminate ourselves in the entire downstairs of our home and have not found one defect in the product! Buying online can be scary when making such a big purchase, but we couldn`t be happier. The price and quality are top notch! We will definitely be recommending BuildDirect to friends and family.
John M.   Virginia Beach, VA   Sep 26, 2006

The flooring was delivered quickly and it was just overall a great experience. Packaging very good, no bent corners, arrived in great condition. It is looking beautiful on my floors. It has just generally been a good experience. I`m so glad I found you.
Diana M.   Fulton, TX   Sep 26, 2006

I would definitely do business with BuildDirect again. The guys at the warehouse were very accomadating and fabulous to deal with. You guys in flooring were awesome! Thank you
Jori C.   Houston, TX   Sep 25, 2006

We had the best prices we have found anywhere including delivery for a good quality product
Mary Lou M.   Capitan, NM   Sep 24, 2006

The prices were so much more affordable than any other place I priced flooring. My floors look beautiful. I wouldn't change a thing.
Linda T.   Pleasanton, TX   Sep 24, 2006

The flooring is beautiful! It is the exact same flooring sold in showrooms. No defects! Very fast service. I ordered my flooring on Friday, was called by the shipping company on Monday and had my flooring delivered on Tuesday. I know that this is not the norm for everyone but I was literally "floored" by how fast the service was.
Sonja O.   Houston, TX   Sep 22, 2006

I received the flooring on time with no apparent damage. I've installed about half of the floor now. The flooring looks great. For those who are trying to compare, the Heritage Pecan is the same thing as Lowe`s Sable Pecan, but at half the price. I would recommend Builddirect to my friends.
Steven H.   Richmond, KY   Sep 21, 2006

The Troya flooring is beyond my expectations. Nothing available at flooring stores could compare for price and quality. We put this throughout our home and everyone can`t believe I put it in and really couldn`t believe what we paid for it. Thank you for a great product.
Terrie G.   Grand Rapids, MI   Sep 17, 2006

WE LOVE the floors we purchased. We have gotten so many compliments from family and friends. They ask "Where did you get these floors from?" Thank you.
Colette B.   Lacombe, LA   Sep 17, 2006

People love the flooring! The store location we moved from was carpeted. The laminate floors give such a clean, new look to our displays and product. We will be sure and let people know how to get in touch with you if they are interested.
Vickie W.   Huntsville, AL   Sep 15, 2006

I really appreciate the excellent customer support I received from our laminate flooring Sales Rep. His support was outstanding.
Gamal H.   Houston, TX   Sep 10, 2006

BuildDirect's customer service is absolutey excellent. the delivery time was quick and our family has enjoyed our beautiful floors.
Christine K.   Lemoore, CA   Sep 09, 2006

Thanks! We love the flooring. It is beautiful, and very durable. We will certainly be giving BuildDirect's name out to others.
Fronda H.   Hilo, HI   Sep 09, 2006

I definitely would recomend BuildDirect to others. Thank you! There seems to be a growing trend in which the consumer needs to be prepared for misrepresentation. So it was a pleasent surprise to actually have a company do what it promised. The flooring is of excellent quality and looks great in my 1200 sq ft office. Thanks again.
Audrey M.   Elizaville, NY   Sep 08, 2006

We were skeptical about ordering such a large ticket item online, but had no problems whatsoever and are extremely pleased with the whole experience. Thanks for saving us a ton of money!
Sherry L.   Red Oak, TX   Sep 08, 2006

I had my flooring in one week`s time. This floor is absolutely beautiful and looks like real wood planks. I covered almost my entire house for less than a local company would charge for only two rooms. I would definitely recommend BuildDirect!
Sharon K.   Edgewater, FL   Sep 07, 2006

I will gladly do business with your company again, thank you!
Alejandro H.   Santee, CA   Sep 06, 2006

Great product at a great price.
Richard A.   Bridgewater, NJ   Sep 05, 2006

Every thing was excellent.
Bill M.   Hamilton, ON   Sep 03, 2006

You were really easy to work with
Lori J.   Ogden, UT   Sep 02, 2006

Great service. Fastest shipping ever! And the best prices!
Danielle D.   Antioch, TN   Sep 02, 2006

Great product and price, I would buy again with no worrries
Steve B.   Naperville, IL   Sep 01, 2006

Product is of excellent quality.
Scott R.   New Tripoli, PA   Aug 31, 2006

Went to Lowes and Home Depot to price laminate flooring. Their best deal (lower grade of product) allowed me to finish two rooms. BuildDirect enabled me to finish 3 bedrooms, the living room and the home office...including shipping with grade A material!
Timothy R.   Largo, FL   Aug 31, 2006

This is the second pallet that we have purchased from your company and we are yet again completely satisfied with the product and how easy it is to install. Scratch resistant to the dog's toenails!! Which was a plus for us. The first time was 2 years ago and the floors look just as good as the new stuff we just put down in the extra room.Thanks again BuildDirect.
Jennifer P.   Austin, TX   Aug 30, 2006

The money savings with BuilderDirect allowed me to get started on other house projects that I would not have been able to afford. My floors look great and were very easy to install. Amazing! Thank You!
Tara P.   Spring Hill, FL   Aug 30, 2006

We finally have our flooring installed and it looks great! For the value pricing, I think we have a very attractive upstairs.
Vikki L.   Clayton, NC   Aug 29, 2006

No complaints at all! Very happy with the entire buying process. Very smooth transaction!
Finn S.   Baltimore, MD   Aug 29, 2006

Every phone call was returned with questions answered quickly.
Brian P.   Cypress, TX   Aug 28, 2006

Price was unbeatable.
Jonathan M.   Summit, MS   Aug 25, 2006

So far we are very happy with the product quality of our laminate. We could have purchased the same color and brand at Lowes but through Builder's Direct we were able to purchase a 8mm laminate instead of a 7mm and paid considerably less even after we added in the cost of shipping. This was our first time ordering from Builders Direct and our first time installing laminate floors. We were very pleased with the service we received, from ordering samples to the delivery. Even our neighbors couldn't believe how fast we received our laminate and commented on how nice it looked after it was installed. We couldn't be happier.
Angela S.   Suffolk, VA   Aug 24, 2006

I did my research before purchasing your product and you were by far the best deal going. Not only was the price exceptional, the product was top of the line. I would have easily spent 2-3 times more at my local flooring store. Thanks.
Michael S.   Fort Worth, TX   Aug 23, 2006

We were very pleased with the fast delivery. The flooring was exactly what we wanted.
Bobby G.   Kodak, TN   Aug 23, 2006

Your company helped me to save money, and it helped me to learn more about the floors. Very good product, great customer service, great tools to learn more about laminate floors. My house looks beautiful, thanks to you guys that made this affordable to me! I couldn't be happier!
Regina I.   Houston, TX   Aug 21, 2006

The material is beautiful.
Nicolas R.   Wesley Chapel, FL   Aug 20, 2006

Very nice product, would reccommend you to others. Excellent price!
Tom G.   Kissimmee, FL   Aug 18, 2006

I feel the sales rep was very accommodating
Blanca G.   Gainesville, FL   Aug 17, 2006

This is the second time that I ordered this flooring from Builders Direct. It is excellent flooring at an excellent price. Builders Direct's shipping is wonderful and prompt. A very satisfied Leesburg, Virginia customer.
Cynthia L S.   Leesburg, VA   Aug 17, 2006

This is the second time that I ordered this flooring from Builders Direct. It is excellent flooring at an excellent price. Builders Direct's shipping is wonderful and prompt. A very satisfied Leesburg, Virginia customer.
Eric A.   Frazier Park, CA   Aug 16, 2006

This is the second time that I ordered this flooring from Builders Direct. It is excellent flooring at an excellent price. Builders Direct's shipping is wonderful and prompt. A very satisfied Leesburg, Virginia customer.
Phu H.   Denver, CO   Aug 16, 2006

The shipping company wss above my expectations. Being a single woman, I was concerned about the "driveway drop." I was delighted when the driver said there was no problem in putting the product inside the garage.
Peggy L.   Katy, TX   Aug 16, 2006

I do not know how it could have been any better. Everything was just as it was shown on your web site. It was great, I had priced the exact floor at two local stores where I live and saved almost $3.00 per sq. foot, even with shiping. If I ever need anything else that you sell, I will look at you first.
Robert P.   Franklin, TN   Aug 15, 2006

Everything went great. Easy to install and was shipped extremely fast.
Lindsey H.   Alpine, CA   Aug 14, 2006

The materials exceeded my expectations and am really very pleased with it. I'm glad I did it this way instead of going through other hardware stores locally. Outstanding all the way, thank you BuilDirect!
Edna F.   Pensacola, FL   Aug 14, 2006

The flooring is absolutely beautiful! We just completed laying nearly 1200 sq. ft. throughout our home and can not believe the transformation! The shipping and customer service were excellent. We had the floor in just four days. More importantly the quality of the Krono Swiss - Troya is incomparable to anything we found locally for the price. BuildDirect will be highly recommended to our friends. Thanks!!
Kevin W.   Savannah, GA   Aug 12, 2006

All my question were answered with understandable information. Custormer service was very kind and helpful. Shipping delivered right to my shop and helped me unload it. I was very pleased with their performance.
Patsy D.   Azle, TX   Aug 11, 2006

I love this floor.... The quality was better then I expected and beautiful. My friends and family are very impressed and plan to make purchases themselves when they remodel. The price was awesome. We spent the same amount for 996 SQ of flooring, 1200 SQ of underlay and shipping that we were going to spend at Lowes for only 430 SQ of flooring, not including the underlay. I was very impressed with your inventory selection, service, delivery timeframe and delivery status available online.
Melissa W.   San Antonio, TX   Aug 09, 2006

I am so happy with my new floors. They are beautiful! I have already told several people about you and will continue to do so. I even told a check out lady at Lowe`s and she is going to tell her sister who may be looking for flooring in the near future.
Pam K.   Murfreesboro, TN   Aug 08, 2006

My new floors make my house feel bigger and brighter. I love the way they look.
Phillip B.   North Port, FL   Aug 05, 2006

This is excellent bamboo laminate flooring at an exceptional price. Delivery was prompt and courteous. Thank you. A very satisfied Leesburg, VA customer
Cynthia L S.   Leesburg, VA   Aug 04, 2006

Fabulous flooring at a GREAT price. Even my installer was amazed at the super deal and the quality of floor received.
Jana K.   Luling, TX   Aug 02, 2006

A great product for a great price. I am telling all my friends about this company. The product is high quality. The shipping was very fast and delivered without a scratch. Thank you
Sarah I.   Carlsbad, NM   Aug 01, 2006

My wife and I are very pleased with our purchase. We will definitely use Build Direct again for future projects!
Anthony C.   Milton, FL   Jul 29, 2006

Great product! We`ve had lots of compliments on our floor since installing it! I`d definitely recommend BuildDirect to others!
Stace H.   Houston, TX   Jul 28, 2006

Excedes Expectation!
Justin P.   Houston, TX   Jul 27, 2006

Appreciate the low prices! nice people to talk to . . .helpful.
Tim K.   South Lake Tahoe, CA   Jul 22, 2006

Great products, great price and a great company to work with.... Thanks
Ralph M.   Parker, CO   Jul 22, 2006

The people in Laminate floor sales are very friendly and helpful. I would, and have, recommend them to my friends.
Nathan H.   Arnold, MO   Jul 20, 2006

I have told everyone I know about the cost of the flooring. We are very pleased with the floor. It is exactly what we wanted and the price made it even better. Thanks.
Laura De V.   Dumas, TX   Jul 20, 2006

The prices are unbeatable!
Megan B.   Queen Creek, AZ   Jul 17, 2006

I love my floors. Different people that have come to my house have said they they are probably the prettiest laminate floors that they have seen.
Denise R.   Waveland, MS   Jul 17, 2006

I was a little nervous about sending a large amount of money to a company located out of the states .. but I am so glad I did! This company is First Class all the way around. Including the truck driver that delivered the flooring. We got our flooring in 7 days after we ordered it. The price was the best around .... and we will always go to Build Direct first before going anywhere else.
Nelda D.   Ormond Beach, FL   Jul 15, 2006

Our floor is really beautiful and we are very happy. We were so nervous buying it over the internet but it was a wonderful choice. The quality is first rate and we will recommed the company to others. People are just amazed when we tell them we ordered off the Internet. The color is simply perfect. Thanks for all the help from our sales rep and the others!!
Bethany G.   Plantation, FL   Jul 14, 2006

A Great experience; I would recommend to purchase any of the products at BuildDirect to any friends/relatives. Our floors look amazing...
Regina G.   Pensacola, FL   Jul 14, 2006

I was very suprised about how fast the delivery was. And I love my floor. We were supposed to have the floor only in my kitchen area, but we decided to also put the floor in our living room area as well. I am very happy with the price and delivery from BuildDirect. Everyone who asks about my floor all find out about how good the service was from BuildDirect.
David B.   Broussard, LA   Jul 13, 2006

I want to do business with BuildDirect again. The salesman and all staff are very nice.
Oscar G.   Poulan, GA   Jul 13, 2006

I am loving my new floor. By purchasing through BuildDirect and getting a contractors to work on it, even with extra stuff here and there, it has saved me over $1000 in total cost over other places I have looked.
Patricia D.   Orlando, FL   Jul 11, 2006

The floor looks AWESOME!! We are an art center and put the floor in our party room. It looks like it has been there forever, which is the effect that we sought, and is working very well for us. We love it. We have gotten many, many compliments on how great the floor looks. I believe BuildDirect will be getting more business because of it. Thank you
Jayson R.   New Milford, CT   Jul 11, 2006

BuildDirect sells quality products at good prices and are still interested in service. What a concept (or simple recipe) for companies to be successful!
Keith B.   Nashville, TN   Jul 10, 2006

The flooring is absolutely beautiful. I am also pleased with the service we recieved from your company. Wonderful, helpful people. Thank you.
Gregory M.   Otis, OR   Jul 08, 2006

Great product at an excellent price!
Steven P.   Lakeland, FL   Jul 07, 2006

I highly recommend BuilDirect and hope you`ll keep up with offering more selections. I love my laminate floor and also the previous ordered slate tiles.
Fabienne S.   Gulfport, FL   Jul 07, 2006

My whole experience with BuildDirect was a pleasant one. I look forward to doing more buisness in the future. I have told several friends about you. Thank You!!
Carlos G.   Little Rock, AR   Jul 06, 2006

Will definitely tell our friends about your company. Good prices and good service.
Vivian L.   Collegeville, PA   Jul 05, 2006

Our flooring is gorgeous!!
Robert M.   Mountlake Terrace, WA   Jul 03, 2006

The floor is beautiful. There were many comments on the floor as to its real wood look and feel.
Dennis B.   Aberdeen, NC   Jul 03, 2006

Floors are great, service and delivery were the best.
Raymond M.   Ypsilanti, MI   Jul 02, 2006

I thought the entire process was very easy and effortless.
Christine L.   Lake Mary, FL   Jun 29, 2006

The whole processes of ordering and getting the product was wonderful. I look forward to purchasing other products in the future.
Jonathan B.   Hendersonville, TN   Jun 29, 2006

The product exceeds my expectations...it`s beautiful. I have recommended it to many people so far and plan to use you again for further building needs.
Robin B.   Tallahassee, FL   Jun 27, 2006

Floor is beautiful and easy to install.
William J.   Columbiana, AL   Jun 26, 2006

Overall, a very positive experience. I could have easily spent three times the amount with any of the major retailers AND received inferior product.
J Fredrick M.   Tucson, AZ   Jun 22, 2006

The pricing, selection, quality and customer service were great!
Kirk S.   Tucson, AZ   Jun 22, 2006

My wife and I expanded our business into New York City this past May. Upon finding the right space to work out of, we spent a lot of time painting and preparing the loft for business. We knew that some new laminate flooring would really put the final touch on all of our hard work, but when we initially called for a price quote from a few local flooring company`s, we were shocked to hear prices that ranged anywhere from $7,000 to $17,000. That`s when I went searching online and found BuilDirect. I have to admit that, at first, I was a bit skeptical because of the incredible prices. We decided to purchase the flooring online. The process was completely painless, and we ended up saving more than 60% by ordering from BuildDirect! Two weeks later, the trucking company called with a delivery schedule, and was more than accommodating when trying to meet my scheduling needs. I met the truck at the office and they unloaded my pallet right into the lobby of my building, and a week later I installed the flooring myself. My experience with BuildDirect was absolutely flawless, and I have already recommended your compnay to visitors who have visited the office, their first words being "Wow...look at those floors!" Thank you for making this experience such a positive one for us. Sincerely, Lance & Maria LaBreche Rocket Garage Artist Management
Lance L.   Manhattan, NY   Jun 22, 2006

Order was processed and shipped very promptly, I was surprised how soon the order arrived .
Joe W.   Broken Arrow, OK   Jun 21, 2006

I Bought enough for the whole house for less than what I paid for the hallway from Lowes.
Mike H.   Hartwell, GA   Jun 20, 2006

Thank you for everything. Our purchase was a lot cheaper than getting locally.
Ashley R.   Jackson, TN   Jun 19, 2006

Product was of excellent quality and arrived in good shape.
Louis S.   Scott, LA   Jun 12, 2006

Quality was great and far more economical than the local home stores. This is the kind of service I do not mind recommending to everyone.
Henry E.   Belmont, NC   Jun 12, 2006

I have local builders looking at samples of the laminate because they can`t believe I got 8mm laminate flooring with such a good warranty for that low of a price...even with shipping.
Michael W.   Gladewater, TX   Jun 11, 2006

The floor is beautiful. The color was an exact match to the color on the webpage. Thanks for everything.
Kelly J.   Stella, NC   Jun 11, 2006

Couldn`t be easier....ordered the flooring in my pj`s with a cup of coffee in my hand....delivery ON TIME and at my convience....AND I saved alot of money....what more could you ask for?
Lois W.   Beachwood, NJ   Jun 09, 2006

It was a very wonderful experience and I already have plans to purchase more flooring for another job. I would highly recommend Build Direct.
Joseph G.   Clinton, MS   Jun 08, 2006

Excellent service and delivery! When in need of building products BuildDirect will be the first place we search!
Jerry G L.   Asheboro, NC   Jun 07, 2006

Our sales rep was willing to let us buy a bit over a pallet to accommodate our needs since it was an emergency remodel for my brother-in-law who is a new paraplegic. We also appreceiated his willingness to work between myself and my sister-in-law since I was the shopper and she was the money and we were in separate locations. He made our lives easier.
Tamara L.   Rocklin, CA   Jun 06, 2006

I'm impressed with service, quick shipping, great price and am placing another order soon.
Darwin A.   Midland, TX   Jun 04, 2006

Great prices and products... We can highly recommend BuildDirect. Thanks
Victoria C.   Fairfield, CA   Jun 03, 2006

I was very satisfied with every part of my experience with BuildDirect. I liked that I could download the instructions for laying the floor. The quality of the flooring was excellent. I had looked at it at Lowe`s - yours was the same quality for $2.00 cheaper a square foot. I am so glad I found you.
Donna B.   Palm Bay, FL   Jun 01, 2006

When I called BuildDirect by phone, your salesmen were very friendly and very honest. It was overall a great buying experience.
Heather M.   Okanogan, WA   May 31, 2006

The customer representatives who answered my calls were polite, knowledgeable and helpful. The delivery was quicker than I expected. The order process was easy and straightforward. The price is very reasonable. The delivery was on time and efficient.
Lan-shi X.   Naperville, IL   May 31, 2006

I purchased my laminate floors and had them installed last weekend. Absolutely beautiful!! The installers could not believe the price that I paid for the quality. To think that I was about to pay double the price. Thank you very much.
Mari C.   Tomball, TX   May 31, 2006

This was our second major flooring purchase from Build Direct. We have been very pleased with the products and service quality. We have also saved over $10,000.00 on our flooring compared to retail purchase.
Jonathan & Eileen B.   Lake Ariel, PA   May 30, 2006

My sales rep was very good. I appreciated all of his help and patience, as I made several phone calls and had numerous questions regarding the product.The laminate flooring I ordered is just what I was looking for. THANK YOU again for all of your help and patience.
John C.   Brookings, OR   May 25, 2006

I have recommended BuildDirect to others. Your products are high-quality and the pricing is great. Thanks for a great experience, BuildDirect!
Linda M.   Niagara On The Lake, ON   May 25, 2006

everyone was extremely helpful and courteous. The product is great. I did or whole cabin and it looks great. Thank you, Dave
David D.   Ewen, MI   May 24, 2006

Customer service is excellent. After having our home flooded by hurricane Katrina, getting supplies to rebuild has been a chore. BuildDirect was quick to respond and had my order ready in minutes. Good prices , good product. A breath of fresh air!
Marc H.   Slidell, LA   May 22, 2006

When I called in for any questions the phone staff was ready and willing to help with my questions. I am always glad to talk to a person and not a machine.
Jerry G.   Sun City, TX   May 20, 2006

We chose the pecan colored planks. The flooring is beautiful. Once you get the hang of laying the floor, it goes down very easily.
Sherrilee L.   Niceville, FL   May 18, 2006

I was very satisfied with your service. My floor looks great. I was happy with how quick we got our order and the ease of ordering and shipping. Thanks so much.
Judy R.   Lewisburg, TN   May 13, 2006

I was pleased with the service a quality that your sales person had. The product looks good with minimal effort.
Andrew D.   Momence, IL   May 11, 2006

Very impressive product, I would definitely recommend BuildDirect.
Frank M.   Midlothian, IL   May 11, 2006

The whole process was so shocking how quickly it was done. We feel we got a good deal on the price of the flooring. The quality is very good. We just love our flooring.
Almer F.   Virginia Beach, VA   May 11, 2006

We were shopping for weeks for flooring for our new home. Locally and on the Internet, seeking not only the right floor but the right price. Then the day I was preparing to order I came across BuildDirect. We found a floor we liked and a price we couldn`t believe. We were concerned ordering flooring without a sample but time was running out. The order came in promply 4 days sooner than quoted and the floor was of the quality we didn`t expect (for the price). We were ecstatic. We had remodeled the whole home, new paint, recess lighting and some buildouts, however the first thing people comment on when they walk in is how they love our floor.
David W.   Medford, OR   May 09, 2006

I am spreading the word to others that are thinking about laying lamenent flooring that Builddirect is the place to order from.
William L.   Birmingham, AL   May 06, 2006

I tell anyone who will listen about BuildDirect. I got my Flooring so cheaply! I had a sample of the Pergo from Home Depot..that cost $3.47sq/ft and held it up next to the stuff I got from BuildDirect and there was absolutely no difference except the stuff from BuildDirect had a better warranty!
Thomas F.   Tinley Park, IL   May 05, 2006

I Loved It. GREAT PRICE and SERVICE I have recommended BuildDirect to several friends who are remodeling.
Walter M.   East Vineland, NJ   May 05, 2006

So far, everything has been great. We have one more room to install. I still can’t believe how fast we received our flooring… It only took 3 days for me to place my order and receive it!! Thank you.
Cyndi C.   Trinity, NC   Apr 30, 2006

I received the laminate I ordered in record time. I figured it would take at least 15 days but it arrived in about 8 or 9. The quality was good and there was no damage. I have used about half of the pallet and it goes down well. Much better than other products that I have used. I highly recommend BuildDirect.
Harold P.   Davenport, FL   Apr 26, 2006

I would recommend BuildDirect everyone!
Deborah B.   Melbourne, FL   Apr 20, 2006

It was an easy experience - from the ordering to shipping, and then to installing. I installed 1150 sq.ft. of floors for half the price of anywhere else I shopped. Thanks.
Louis S.   Panaca, NV   Apr 17, 2006

I thought this flooring was a better quality than the one I got from the Laminate Store, which was the same thickness.
Christina W.   Fort Lauderdale, FL   Apr 14, 2006

We already finished one room. It looks fantastic. 100% better than with the carpet. So far, the quality of you product is better than expected. This was our first time dealing with BuildDirect. Great expirience!!!. You are very professional and trustworthy. I will have no problem to recomend BuildDirect to anybody that is looking for building materials.
Teresa B.   Toms River, NJ   Apr 13, 2006

I was very pleased with customer service, delivery and the product.
Darrell W.   Lancaster, SC   Apr 12, 2006

I always got quick response from service person, even by phone. That`s service. Just keep up the excellent service, products and prices.
Antonia G.   Sauk Village, IL   Mar 28, 2006

We loved the selection and price, we would recommend you to anyone.
Sarah S.   Island Lake, IL   Mar 24, 2006

It was a great experience and I will recommend you to others.
Timothy K.   Hagerstown, MD   Mar 22, 2006

We absolutely love our flooring! The quality was everything we expected it to be. Your customer service and shipping times were fantastic! We saved a bundle on the flooring we wanted plus got a better quality floor than the local markets around here had to offer for a more expensive price!
Bobby M.   Hildebran, NC   Mar 20, 2006

I think your sales staff are very helpful!
Milad M.   Gainesville, FL   Mar 20, 2006

I have recommended your business to several of my co-workers. I know of a least one that has ordered from you. I am very pleased with my experience with Build Direct. Your prices are almost to good to be true. I am so impressed with the quility and service. My floors look great. Thank you so much!
Sherry J.   Deltona, FL   Mar 20, 2006

I was pleasantly surprised at the money I saved and plan on another order in a few days.
Charles H.   Lebanon, KY   Mar 20, 2006

I was extremely satisfied with the quality and would recommend your products to anyone.
Rita M.   Mount Gilead, NC   Mar 10, 2006

Our rep went above and beyond trying to make sure that I got all the flooring I needed along with the mouldings. He dealt with all my phone calls and made sure I was clear as to what I was to expect with my order. He told me not to hesitate to call with any questions. His performance with my order really put me at ease about buying a large amount of laminate floor via the Internet. I`m putting in over 1300 s.f. of laminate for the same price I was going to spend on 500 s.f. at the big box stores -A big THANK YOU to My rep - Excellent customer service, outstanding price, great delivery. P.S - Forgot to mention that your moldings are outstanding compared to the ones at the home improvement centers. This was a wonderful transaction!!
Lane Y.   Shawnee, KS   Mar 07, 2006

I have already mentioned your website to many friends and you have received orders from them recently.
Ronald R.   Slidell, LA   Mar 02, 2006

I am so happy with the laminate floor we bought and have recommended you to my friends that rave about the beauty of my floor. Thank you so much.
Jerry P.   Fort Wayne, IN   Feb 26, 2006

Excellent service and amazing shipment time. Highly recommended.
Jason K.   Fillmore, UT   Feb 21, 2006

I enjoy calling and talking to real poeple.
Peter H.   Enterprise, AL   Feb 02, 2006

Our installed laminate flooring is beautiful. We have over 3000 sq ft installed throughout our newly constructed home (except in bath and util areas) and could not be more pleased with the quality, price and aesthetic beauty of the product.
Debra H.   Fairhope, AL   Jan 30, 2006

I Bought enough for the whole house for less than what I paid for the hallway from Lowes.
Jeremy B.   Gloucester, VA   Jan 26, 2006

Overall great value. I saved thousands.
Brian G.   Louisville, KY   Jan 23, 2006

I`m still thrilled I found you!
Liz E.   Madison, AL   Jan 17, 2006

every process in ordering and reciving was great. your product is outstanding. I have told all of my friends about it.
Satoru H.   Albany, GA   Jan 07, 2006

Good quality, especially for the price.
Julie P.   Long Beach, MS   Dec 31, 2005

Good service, fast response, gentle and nice service people. Good quality of the products, reasonable price, including shipping is still cheaper than retailers. I will buy the products from BuildDirect for my following projects of my house.
Jane C.   Chandler, AZ   Dec 30, 2005

The floor is beautiful. It looks much more expensive than it was.
Mary B.   Pulaski, TN   Dec 25, 2005

My laminate floors look great. I have already recommended your business and product to several friends.
Darrik G.   Fresno, CA   Dec 22, 2005

This is about the 4th time i used you guys, and the experience is great every time, job well done.
Schalk O.   Corona, CA   Dec 15, 2005

I was very impressed with your website information and photos. It was a very thorough, informative site. All items came in perfect condition and worked well. I would recommend BuildDirect.com to anyone building a new home or other projects.
Herbert H.   Aylmer, ON   Nov 17, 2005

What you advertised is what you delivered. I have been recommending your company to other individuals in my area. Your prices cannot be beat.
Amanda D.   Concord, NC   Nov 06, 2005

With the excellent service I received, I will definitely be buying from "Build Direct" for my future building needs.
Lilas H.      Nov 05, 2005

We will definitely come back! The floor looks great and really gives the office appeal.
Layne B.   Ontario, CA   Oct 13, 2005

I appreciate your service and recommend it to others.
Thomas E.   Saint Augustine, FL   Sep 30, 2005

From ordering to delivery, the experience was outstanding. I ordered online and called customer service later on to schedule the delivery ! Everything arrived in good condition and complete. Already recommended you to friends. Thank you !!
Harold P.   Palm Coast, FL   Sep 23, 2005

My ordering was easy and the shipping was on time and I definetely would spread the word of my satisfaction with family and friends about Builddirect.com.
Vince F.   Tulare, CA   Sep 19, 2005

Everything went smoothly. The quality of the materials was excellent. I would buy from BuildDirect again.
Elizabeth B.   Gainesville, FL   Sep 12, 2005

I am very happy with my new floor! Thanks!
Michael D.   Santa Barbara, CA   Sep 09, 2005

Ordered online. Great experience, shipped and delivered very quickly. Thanks for a great experience. I would shop with your company again
Mary B.   Milton, FL   Sep 05, 2005

Your prices are phenomenal! I couldn't believe how much we saved and I have already recommended your company to family and friends.
Amber B.   Brentwood, CA   Sep 04, 2005

Everyone was very helpful and courteous!
Gabrielle H.   Baltimore, MD   Sep 03, 2005

A-1 service. My brother is a contractor and he was very pleased with the speed and quality of your products. I am sure we will be back again. Thank You
Karen J.   Sparks, NV   Aug 26, 2005

This was was our second experience and would use again.
William S.   Baltimore, MD   Aug 18, 2005

Great experience. Will buy from again in the future!
Darrell D.   Decherd, TN   Aug 18, 2005

We were very pleased with your product, customer service, and quick shipping.
Terri Y.   Strafford, MO   Aug 16, 2005

I was very pleased with the product and the service. I hope to purchase another pallet for my basement.
Larry R.   La Grange, KY   Aug 16, 2005

Thanks agin for your product - we love it!
Luann R.   North Port, FL   Aug 14, 2005

We are very happy with the service and the floor is coming along great.....thank you
Patrick M.   Kingman, AZ   Aug 09, 2005

Excellent experience...will be purchasing more products.
Joe Y.   Mechanicsburg, PA   Aug 08, 2005

I would recommend you to everyone! Your prices can't be beat. Thank you very much for all your help.
Eva D.   Topsham, ME   Aug 07, 2005

Overall, outstanding! I can't think of enough positive things to say. We will definetly use your services again when we re-do our deck.
Gary K.   Metairie, LA   Aug 06, 2005

I was very pleased with the friendly and helpful customer service, the shipping was on time, and the product was beautiful. I will definitely recommend BuildDirect to my family and friends, as well as our contractors.
Hilary B.   Glendale, AZ   Aug 04, 2005

Thanks a lot! I felt like I was taking a big chance ordering a large ticket item that I hadn't really seen first hand, but it was definitely the right choice.
Dakin B.   Bloomington, IN   Aug 03, 2005

Product looks really great installed. Very rich looking. We have completed 2 entire rooms and very satisfied.
Charles S.   Richmond, VA   Aug 03, 2005

Great item, thank you!
Erik L.   Billings, MT   Aug 02, 2005

My shopping experience was very pleasant. I like how you run your organization, Thank you.
Delante S.   Upper Marlboro, MD   Aug 01, 2005

So far I'm pleased with the experience I've had with you.
Steve W.   Fridley, MN   Aug 01, 2005

Fabulous experience.Excellent product,fast shipping we are thrilled with our BuildDirect order!
Paul D.   Pine Bush, NY   Jul 31, 2005

I received what I ordered in a timely manner. Even the delivery company was acccomodating as I was not at home the first day they attempted to deliver my product. When the laminate was delivered there was no damage to any of the boxes and it was the right color! Nothing needed to be sent back and I got my entire delivery as promised. Thanks BuildDirect, it's been a pleasure working with your company!
Charlotte M.   Stone Mountain, GA   Jul 30, 2005

Our new floors look fabulas!!! Thank you for making the process so easy!
Amanda G.   Augusta, GA   Jul 28, 2005

I'm happy with this order.
Huy V.   San Jose, CA   Jul 19, 2005

Very easy to order, and quick and cheap shipping - overall, about half of what I'd pay retail for a better product.
Eric C.   Arden Hills, MN   Jul 18, 2005

I felt very confident ordering from Build Direct. I ordered samples and picked my flooring from them, no surprises. The order came in a timely fashion, with no problems. Thank you Build Direct!!!!!
Linda L.   Allegan, MI   Jul 14, 2005

Very easy to work with and timing is very important to us.
Cindy A.   Cerritos, CA   Jul 13, 2005

Very good experience, will repeat purchase.
Mark M.   Saint Cloud, FL   Jul 13, 2005

Overall I was pleased with your service. The price was outstanding and the delivery company did a good job in delivering the flooring in good condition. Nothing was damaged and all of the materials I ordered were in the shipment.
Corey E.   Mantua, NJ   Jul 13, 2005

It has been a pleasure to work with customer service. Their service was great and they followed up with everything that I asked and needed.
Joseangel G.   Miami, FL   Jul 12, 2005

Price for quality seems great, and the people I spoke to on the phone were very nice and helpful. Thanks!
Brian F.   Roseland, CA   Jul 11, 2005

Great prices, so pleased you had the bamboo laminate. What a value!!!
Jennifer H.   Palm Beach Shores, FL   Jul 09, 2005

Everything as been great!
Dawn F.   Manchester, NH   Jul 04, 2005

The whole process was really easy and I am thrilled with the product. Thank you! I will be referring all my friends to your company
Susan A.   San Clemente, CA   Jul 01, 2005

Everything was awesome. Your sales team was the best, I feel I got great value, and the floor looks great!
Mike B.   Nashville, TN   Jul 01, 2005

I had a wonderful experience working with Build Direct. Thank you Thank you Thank you...for making this such a problem-free experience. You guys are doing a GREAT job.
Karen R.   Key West, FL   Jul 01, 2005

I was extremely pleased with the quality of the customer service at Build Direct. THe sales reps were very very helpful and courteous. My order arrived sooner than expected, and our flooring is being installed right now and its looks wonderful. Also, the customer service personnel and the drivers at the shipping company you used out of Miami to Key West (ABF ?) also provided excellent service. I will definitely purchase from you again in the future. And I have already recommended Build Direct to my friends and associates. Don't change anything...really. I can't believe that the entire process went so smoothly for such a large order.
Karen R.   Key West, FL   Jul 01, 2005

Very good quality and will continue to order.
Mary Lou R.   Birmingham, AL   Jun 20, 2005

I was amazed after shopping for laminate flooring that I could buy such a quality product for so little money. Now that the floor is down, I love it. It is easy to clean!
Bernise J.   Tampa, FL   Apr 23, 2005

Thank you so much. I have had a wonderful experience dealing with your company!
Shelley M.   Lawrenceburg, TN   Apr 21, 2005

I have finally finished the installation, the floors are beautiful. Thank you for such a great product
Vanessa A.   Parkland, WA   Apr 20, 2005

Shipping was better than expected. This company under promised and over delivered.
Marti S.   Denton, TX   Apr 19, 2005

I was very pleased with the website and electronic tracking of my order and was extremely pleased that I was contacted by the local delivery company in 1 week from the date of my order. My floor is currently being installed and looks beautiful!!
Karen P.   Hudson, FL   Apr 19, 2005

The floor looks great!
Mike B.   Nashville, TN   Apr 18, 2005

The floor looks great!
Pamela M.   Morrison, OK   Apr 18, 2005

The floor looks great!
Keith B.   Killeen, TX   Apr 17, 2005

Great product. We are very happy and will purchase products from you in the future. Thank you.
Jaylene B.   Reno, NV   Apr 14, 2005

Very satisfied with product and service, will not hesitate to use your service again
Vincent N.   O'fallon, IL   Apr 13, 2005

The flooring is a snap (no pun intended) to install, and the price and delivery time was exactly as advertised.
John S.   Navarre, FL   Apr 10, 2005

Very great service! Quick service! No problems! Thank you! It was a pleasure!!
Karey M.   Baltimore, MD   Apr 08, 2005

evertthing was handled perfectly and professionly
John K.   West Hazleton, PA   Apr 07, 2005

I have highly recommended your product to friends. we are so happy to have a clean floor under us instead of carpeting
Luther E.   Flagler Beach, FL   Apr 07, 2005

I saved enough money to do my whole house in laminate! The cheapest estimate I got was for 4500.00 for three rooms, and now I can do 7 rooms for about for less then half of that cost!
Deanna J.   Oak Harbor, WA   Apr 07, 2005

our salesman was excellent on the phone and his follow up was outstanding. Good company, good product and great service.
Bruce B.   Sacramento, CA   Apr 07, 2005

Fast, friendly,delivery, fantastic product, Easy to install. I have told many people about the product, and how easy it was to order, exactly what I wanted. It looks so nice.
Linda G.   Wildomar, CA   Apr 06, 2005

I'm very pleased with the look of the product. It was a little more difficult to install than I'd expected, primarily because of how we started, but the overall appearance, and the value are excellent.
Derek C.   Lenexa, KS   Apr 06, 2005

I have recomended you to quite a few people after they see my floor. Its nice and easy to install and fairly priced.
Stephanie C.   Cerritos, CA   Apr 04, 2005

I would definately recommend Build Direct to ther people. Its a way to get a good quality product at a very low cost. For the money we had to spend, at a flooring store we could only afford to do our living/dining area. Through BuildDirect we have enough flooring to do the whole house.
Jessica C.   Spring Hill, FL   Apr 04, 2005

I was skeptical of ordering from the internet, but I was very pleased with the product.
Steve W.   Katy, TX   Apr 04, 2005

My sales person was diligent in responding to my initial complaint.
Tyrone B.   Augusta, GA   Apr 03, 2005

I'm very pleased with the laminate flooring that I purchased from you. We are almost finished with the installation and what a difference it has made in our home. We love it!
Angela B.   Gaffney, SC   Apr 02, 2005

Seems to be everything that was advertised and matches up to anything I have found locally that is 2x or 3x the cost
Brian H.   Clovis, CA   Apr 02, 2005

Very good experience and discount prices. I'll probably get some more!
Matthew L.   Coarsegold, CA   Apr 02, 2005

Very competitive prices for residential products. Our savings were over $800 compared to our local warehouse discount and the product was of a much better quality. Thank you.
Migdalia D.   Brooklyn Heights, OH   Apr 01, 2005

I liked the ability to place my order online without waiting. I received prompt replies via e-mail about the status of my order. I was called 48 hours of delivery and given a 4 hour window. The delivery was right on time, that was great, I usually expect them to arrive at the end of the window. I had a very positive experience with your company and will definitely buy from you in the future.
Peter G.   Roscoe, IL   Mar 30, 2005

My salesman was very helpful and informative.
Steve T.   Cerritos, CA   Mar 29, 2005

I thought everything went smoothly from order to delivery.
Lee W.   Warrenton, MO   Mar 29, 2005

It's absolutely ridiculous how many compliments we get on our new floor. The value is unsurpassed, and quality is remarkable. Thankyou again
Kevin B.   North Las Vegas, NV   Mar 29, 2005

We love the look of the laminate floor and the price was better than any other place that we looked. Thank you
Jennifer B.   Cypress Gardens, FL   Mar 29, 2005

A very nice interactive system that made my ordering experience a positive one to the point I have recommended your site to others.
Jorge J A.   Brandon, FL   Mar 29, 2005

I recommend your service to all in the market. I am lucky to have found your store!
Robert C.   Hampton, VA   Mar 29, 2005

No hegative comments. Was very pleased with all aspects of our purchase.
Jeff H.   Milwaukie, OR   Mar 29, 2005

I was amazed that the shipping was so fast, I could not pick up the product as fast as it was delivered.Great job - I will use you again.
Frank D.   Albuquerque, NM   Mar 29, 2005

We have been thrilled with the overall service and quality of product received from BuildDirect. We have recommended you to many of our friends and neighbors and will certainly visit you again for future flooring needs.
Cathy G.   Virginia Beach, VA   Mar 29, 2005

All the way from the individual that answered your customer service line to the customer representative, I have been very impressed with your service. I will spread the word!
Marnie F.   Pflugerville, TX   Mar 29, 2005

I was very pleased with the price. I was able to put laminate in three rooms for a very reasonable amount. I have received compliments on the flooring and it matches perfectly with the existing laminate throughout our home.
Renee K.   East Highland, CA   Mar 27, 2005

I would recommend using builddirect!
Joey C.   Mountain Home, AR   Mar 27, 2005

Overall best deal on the NET!!!!
Thomas P.   Spartanburg, SC   Mar 26, 2005

We are very satisfied with how it looks.
Elisa T.   Bothell, WA   Mar 23, 2005

We were very impressed with your costumer support. Thank you.
James W.   Garner, NC   Mar 23, 2005

BuildDirect has been a pleasure, I am more satisfied with BuildDirect then with the product.
John A.   Somerset, NJ   Mar 21, 2005

We would definitely use you again!!
Lauren R.   Point Pleasant Beach, NJ   Mar 18, 2005

We will highly recommend you! Thank you for excellent, prompt, couteous service!!!
Mike L.   Henderson, NV   Mar 17, 2005

I will reccomend you to others.
Michael S.   Fort Collins, CO   Mar 15, 2005

This stuff should be given a prize in best home renovation product.
Roy V.   Highland, MD   Mar 15, 2005

The service I received from BuildDirect was exceptional. The product ordered was as described and delivered very fast. I have recommended Builddirect to others allready.
James S.   Pittsburgh, PA   Mar 13, 2005

The ordering and shippment went well and we recieved the product on time as promised.
Marty Z.   Gulf Breeze, FL   Mar 11, 2005

Was a good experience,and will do business again.
Gary P.   Bothell, WA   Mar 11, 2005

Was a good experience,and will do business again.
Thomas C.   Indianola, MS   Mar 11, 2005

This was the best deal, the best customer service, and the best quality product I have ever seen , for the cost. You will gain my repeat business, it was, is, and will be a pleasure doing business with you again in the near furture. Everything went off without a hitch. Thank you!
John F.   Chicago, IL   Mar 11, 2005

Just that it was extremely easy and I would recommend you guys to anyone who wishes to install there own floor great quality and extremely inexpensive compared to retail stores. Thank you very much for your product.
Christine M.   Fort Worth, TX   Mar 11, 2005

Thanks again. You able me to cut my project in half and I did extra rooms that I was going to put off. When I build my next house in two years you will hear from me again. Thanks!!!!
Jens A.   Jefferson, MD   Mar 09, 2005

Everything worked out fine, and i have recommended BuildDirect to others already. Thank you for the great service!
Carl G.   Danbury, CT   Mar 09, 2005

It was very easy and I was impressed with the pricing and how quickly the product was delivered.
Max R.   Sacramento, CA   Mar 03, 2005

I would and have told any one who is considering laminate flooring to contact BuildDirect.Thank you so much. Our floor is beautiful and our bank account is still intact!!!
Paul P.   Seattle, WA   Mar 02, 2005

Customer service was very easy to deal with, very good at answering questions. Fast processing!
Avram L.   Baltimore, MD   Mar 02, 2005

The overall quality was better than expected and we were very pleased with the flooring after installed. The shipping was quick and our inquiry calls were promptly handled. I would order from you again.
Rick B.   Braden River, FL   Mar 02, 2005

Excellent product. We shopped around for weeks trying to get the best pricing and when we saw your website...it was like the heavens opened up...
Mick B.   Coral Springs, FL   Mar 01, 2005

I plan on buying more product from you and so do alot of my frends.
Scott E.   Mesa, AZ   Mar 01, 2005

I have told all my friends about build direct.
Ron R.   Shelby, OH   Feb 28, 2005

I was worried about making this purchase online. BuildDirect put my fears at ease after my initial conversation with them. The product shipped on time. The Shippers were professionals. They had a pallet jack and moved everything into my garage. The product is first grade. I would highly recommend businees with this merchant.
Shawn M.   Lockport, IL   Feb 27, 2005

Would recommend you to others, this was about the 3rd or fourth purchase for me!
Lois R.   Houston, TX   Feb 27, 2005

Very professional and quick service. Product was just what we expected it to be. Thanks!
Lisa H.   Mcgaheysville, VA   Feb 25, 2005

BuildDirect experience was pleasant, product as advertised, shipped on time and was in good shape. Thanks.
Michael C.   Pasadena, TX   Feb 24, 2005

Very prompt and excellent service, Thank You
Jonni B.   Gillette, WY   Feb 24, 2005

The product is very good. I have looked in the big DIY stores and this product is compadable if not better for a fare better price. I would highly recommend Build Direct for your laminate flooring needs.
Shawn W.   Bonita, CA   Feb 24, 2005

You have a great website that is easy to navigate, and your customer service was great! I would be happy working with you in the future.
Jared C.   Loomis, CA   Feb 24, 2005

Will purchase from you again!
Jimmy T.   Baltimore, MD   Feb 24, 2005

Thought everything went well. I would definitely order again and recommend you to others.
Bennet S.   Eureka, MT   Feb 23, 2005

The phone was always answered promptly and transferred quickly to the right resource.
Holly B.   Blythewood, SC   Feb 23, 2005

It was a lot easier than dealing with Lowes or Home Depot, and a much better experience as well as a better value.
Craig D.   Oak Ridge, NC   Feb 22, 2005

I'm telling all my friends and family about your fantastic prices and great customer service. Thanks
Linda D.   Elk Grove, CA   Feb 22, 2005

Love it! Have recommended it to neighbors. Your Web site is fantastic, especially the design tool. It helped us choose colors.
Valerie H.   Euless, TX   Feb 21, 2005

BuildDirect did everything they promised they would. It was easy to pay for the material and the shipping was quick. My floors are now totally installed and they make this 40 year old house look new! I love the color and the ease of care. The cost was less than what I could have purchased locally and that's with the shipping costs added in. The addition of laminate floors has increased the resale value of my home by nearly $20,000. Neighbors have flocked in to see my new floors, now they want them too!
Kathleen B.   Spring Valley, CA   Feb 19, 2005

My floors are beautiful. I wish I had done this years ago, will never have carpet again.
Linda A.   Port Charlotte, FL   Feb 18, 2005

Everything was too easy! I Think the customer was very pleased too. My guys put all 1284 ft. in 3 days. Phenominal. That was with tear-out also. Your product was very easy too install, I think a 7 year-old could do it theirslves. I will be ordering more product from you guys. I also love the tracking you had for the shippment, I knew exactly where my order was at all times. Two thumbs up!
Jason S.   Hereford, TX   Feb 18, 2005

The salesperson was informative and very helpful. He appears to be a real asset to your company as he made me feel very comfortable to order with your company and he followed through. When I called he had all the information at hand about the shipment and answered my questions relieving my anxiety about ordering through the internet.
Gay C.   Port Saint Lucie, FL   Feb 17, 2005

I think the quality of the product is comparable to flooring selling for three times the price in home improvement stores. I love it!
Laurie M.   Leander, TX   Feb 17, 2005

Everything went well with the product and delivery.
Chris L.   Port Saint Lucie, FL   Feb 17, 2005

I was very happy with your product knowledge and prompt shipment.
Ed S.   Arlington, TX   Feb 17, 2005

Thank you for a very pleasant shopping experience.
Benny C.   Live Oak, TX   Feb 16, 2005

I would buy from your company again, and again. My experience with your team was wonderful and I am extremely satisfied. Thank you so much!
Diane A.   Litchfield Park, AZ   Feb 16, 2005

I have already recommended you to others who are planning on buying flooring in the future. Thank you so much for making such a large purchase as stress free as possible!
Melanie M.   Winter Springs, FL   Feb 14, 2005

Great looking floor and it was easy to install. We installed almost 1,000 SF in one weekend. We will more than likely use BuilDirect to replace flooring in other rooms/projects
Trudie F.   La Grange, KY   Feb 10, 2005

We own a small business and we know that the greatest compliment you can ever receive from a customer is if they recommend you to their family and/or friends. We will definately recommend your company and product to our family and friends.
Brenda C.   Peculiar, MO   Feb 09, 2005

I am very pleased with the Floor and would buy from you again.
Ortrud C.   Phoenix, AZ   Feb 09, 2005

I love the flooring and it was even better than what I had expected. I have other people asking me about it because it is so nice.
Debra B.   Quincy, IL   Feb 08, 2005

I have told all my friends about your company.
Christie M.   Jacksonville, FL   Feb 07, 2005

Very pleased with the outcome. I was reluctant to make this type of purchase online but the experience could not have been better. Great product, great price, exceptional customer service. I would recommend Build Direct to all do-it-yourselfers.
Charles R.   Riverside, CA   Feb 07, 2005

I LOVE my new floor. The quality of the flooring was far better than what I had been pricing in the stores. I feel like I got a much better floor at a better price.
Donna S.   Perry, FL   Feb 04, 2005

You have a very high quality product. I look forward to doing business with you in the future.
Howard L.   Rockport, TX   Feb 04, 2005

It was a pleasure doing business with your company.
Bruce H.   Austin, TX   Feb 03, 2005

I recieved my product in a timely manner. I am thrilled at the price. Rock bottom price for top quality. You don't get that everyday!
Bernise J.   Florence Villa, FL   Feb 02, 2005

Overall I was pleased with my experience and will recommend your company to any friends I know that are interested in flooring
Crystal K.   Hagerstown, MD   Feb 02, 2005

Everything went well with our order. We will definately use Build Direct again! The prices were great.
Kip K.   Eaton Rapids, MI   Feb 01, 2005

It was great. Easy to order. Fast shipping. Will tell all my friends and family.
Ashley C.   Hawley, TX   Jan 31, 2005

I have recommended your company to fellow co-workers and they are planning to purchase their flooring through you. The flooring is great the price was excellent.
Jamie F.   Sacramento, CA   Jan 31, 2005

I've used you guys 3 times now and am completely happy with your service and prices.
Liz E.   Madison, AL   Jan 31, 2005