30-Day Money Back Guarantee - Returning products is easy and FREE!

North American Pallet and Truckload Purchases

Buy from BuildDirect with confidence. Our 30-Day Money Back Guarantee means you can return your product for any reason within 30 days of delivery and get a full refund. The product must be returned in its entirety and in the same condition as when it arrived at your site and must not have been installed, removed and then returned. We will arrange pick-up of the product at no cost to you. This guarantee applies to all regular BuildDirect products only and does not apply to clearance items, custom made and special orders.

Overseas Container Purchases

You may cancel your container-load order and receive a full refund up until you approve the Inspection Report or instruct us to ship the order. Once you have approved the Inspection Report or asked us to ship the order, your now completed order is transferred from our factories to the shipping company. At this point, it is too late to cancel or change your order.

Claims

At BuildDirect, we guarantee the quality of our products. If there is any damage, whether apparent upon delivery or after unpacking, simply notify us within 30 days of delivery and we will take immediate steps to replace the product or refund your money.

What’s the difference between a Guarantee and a Claim?

Both our 30-Day Money Back Guarantee and our claims policy should help you feel at ease about buying from BuildDirect. Our guarantee gives you the option of changing your mind within 30 days of delivery about any regular, but not custom-made or special-order, product you buy from BuildDirect. Whereas a claim signifies that you have detected some damage with the product and we will make it right. Either way, you can’t go wrong buying from BuildDirect with the best guarantee and claims policy in the industry.