PRODUCT GUARANTEE

For Mystique Series
This Guarantee covers only 1st choice material, which may be wholly or partially replaced after installation if a claim is made in regard to one of the following features:

Frost and Thermal Shock Resistance:
Mystique Series material does not undergo any alterations, even when subjected to frost or thermal shock.

Compressive Strength

Footwear Resistance:
Footwear traffic will not cause the glazed layer to be removed through to the underlying support.

Chemical Agent Resistance:
Old Euro Series material may be cleaned with any common household detergents or acids, excluding hydrofluoric acid.

VALIDITY OF GUARANTEE
20 Years for Residential applications
10 Years for Commercial applications

Report and Reimbursement Terms
The Manufacturer will remove and replace, at its own expense, any tiles from a floor in which those tiles do not comply with the warranted performance. The guarantee is only valid if the installation of tiles has been carried out by a professional installer. The defect must be reported to BuildDirect within 15 days from the date of the defect. The guarantee is not valid for replaced parts. The guarantee is limited to 1st choice tiles. Any other compensation for damages of any kind is excluded.

Exclusions
Defects occurring in the following cases cannot be blamed on the product and therefore are not guaranteed:
1. Abnormal stress within the ordinary use of the tiles or use that does not comply with the normal use of the product.
2. Defacing caused by foreign agents and/or matters.
3. Mechanical and/or manual abrasion as well as abusive alteration.
4. Damages incurred due to transportation and visual manufacturing defects detectable prior to installation.
5. Damages derived from installation not complying with the DIN standards and/or ANSI standards, or damages derived from installation not carried out by a professional installer.