BuildDirect is committed to providing exceptional customer
service. Here is a small sampling of feedback from our satisfied customers...
I will definitely use BuildDirect again! Great service, fast shipping, quality product and the best price I could find!
Charlene B.
Kelowna, BC
February 21, 2010
The salesperson was excellent. We belong to Direct Buy and your organization was so much easier to deal with. The value was there, the customer service was there, and you guys were totally accessible and responsive. Excellent colour variations and beautiful tones. We even have a tile in our hallway which has a "fern" fossil in it. Beautiful!!! Shipping was excellent as always. We provided a commercial address and things were received earlier than expected. Out of all the suppliers we've dealt with in buliding our home, we can truly say yours is the best experience. Superior customer service, product quality and delivery. We purchased all our flooring including 1000 sq ft of slate and 2000 sq ft of bamboo. We were not disappointed and our contractors are using our home as a show piece for your product and our design. A great organization that I would recommend to anyone building or renovationg their home.
Dawna B.
Summerside, PE
February 5, 2010
This is the best organized web site we've found!
Connie S.
Strawberry, AZ
December 23, 2009
Everything was as good or better than expected. There were no surprises and the quality of the product was very good.
Rocco M.
Downers Grove, IL
November 29, 2009
The tile is beautiful, the price was right, delivery was right on time. We'll do this agian. Thank you.
Barry S.
Hyde Park, VT
November 14, 2009
Everyone was extremely helpful. [salesperson] was fantastic. I really like the product I've gotten so far. I haven't unloaded very much - we're not doing the project for a couple of months. Great so far!!!! I will tell all my friends!
Kimberli L.
San Ramon, CA
October 5, 2009
Not one tile was damaged. The color and character of these tiles were outstanding. They look Great in the kitchen of our log home. The price for the tile including shipping was a dollar less than anything I could find locally and these tiles were much nicer. Thanks Again, I would highly recommend you to anyone looking for quality tile at bargain prices
Don P.
Paris, KY
August 20, 2009
It all came in good condition- it was UPS and the driver was helpful. It was a very smooth transaction
Terry H.
Chatsworth, CA
July 27, 2009
Very, very helpful. Answered my questions quickly, and was well informed. Made sure I got the best price for shipping. Thanks! Did a great job. Customer service was excellent, and the product quality was terrific. Thanks.
Ginger H.
Leicester, NC
July 11, 2009
The service was prompt and courteous. Price of the product was so far under local pricing for the same product that I still saved several thousand dollars in spite of the shipping cost from Canada. I would buy again from this group without hesitation.
Minnie B.
Medley, FL
June 11, 2009
Great quality and service. I would recommend BuildDirect to anyone.
John K.
Burbank, OH
May 3, 2009
The product was represented on website to look exactly as the product when we received them. We are very happy with the look and feel. It has really set off the look of our patio. Price was a lot more competitive then local sources even with shipping costs.
Milton B.
Fremont, CA
May 1, 2009
i was afraid in the begining but i quickly realized that they were genuine company
Sam S.
December 12, 2008
We were apprehensive about purchasing slate sight unseen over the web but so far we have been very pleased with the product. We are looking forward to our next project and this time will not hesitate to use BuildDirect.
Robert P.
Snohomish, WA
September 18, 2008
Customer service was so helpful, they worked with my time pressure. The slate is beautiful and looks exactly the way I had pictured it to look. I would use you again, your products are high quality, your staff makes it easy to purchase and enjoyable.
Randy R.
Ontario, CA
September 6, 2008
Your customer service is second to none. They made an extra effort to find a suitable substitute for my order and saved me several hundred dollars in the process. Thanks
David D.
Sonoma, CA
August 1, 2008
Yes, I would definitly recommend BuildDirect to my clients. I would also buy again in the future. Thanks
Rick C.
Aurora, IL
July 18, 2008
It was a positive experience, and I am happy with the product.
Ilona K.
Faber, VA
July 18, 2008
The slate is in place and it is very attractive. I am well pleased with the results. Lost only about 20 tiles due to breakage. Color varation was also very good.
Jimmy C.
Midland, TX
June 25, 2008
I would use and recommend your service.
Rick J.
Rockwell City, IA
June 12, 2008
Outstanding customer service. You called to advise ahead of time of delivery status, offered concrete advice on the order, and allowed me to change the order mid-stream to provide for a faster on-time delivery; all over the phone with an extremely competent and friendly tech. If I ever need bulk building materials like this again, I would definitely consider your firm.
Don D.
Dale City, VA
June 11, 2008
I could not be happier with customer service's patience, knowledge, promptness, and willingness to get samples out to me the fastest way possible and full explanations of the process of how they worked. Shipping service was speedy! They were very eager to please. They even moved the pallets into my garage! I really cannot begin to say how pleased I was. What an unbelievably pleasant experience and the products were outstanding. My contractors have finished installing all of the marble and slate I purchased and some of the glass tile (I purchased over 13,000 lbs of tile!)Additionally, my contractors were AMAZED at the price and quality of the merchandise. All around SPECTACULAR experience, I HIGHLY recommend!
Jay D.
White Plains, NY
May 9, 2008
I am very happy with my product I received and will order again
Susan K.
Battleford, SK
April 20, 2008
I was pleased not only with the condition that the pallets arrived in but also in the shipping costs in comparison to other sources. I have so far opened one half and installed nearly a third of our total order. It is not only incredibly beautiful but also of high quality. The gauge of the tile are very close for a natural quarried product. We had minimal breakage, even less than I would have expected for slate. I am very happy to have found a source for natural tile with reasonable pricing and high quality. I have worked with tile and floor coverings for many years and would recommend your product and your site.
Ann H.
Neenah, WI
April 1, 2008
Customer service is great!
Shaun O.
Buena Vista, VA
February 22, 2008
Excellent slate tiles, remarkably uniform, wide range of colors and textures. I am extremely satisfied with the entire experience in purchasing my slate tiles from you.
Daniel G.
Burke, VA
February 3, 2008
Great company, I would recommend it to anyone.
Ann D.
Helena, MT
January 26, 2008
It was fast, easy and the quality of the product was excellent. I would certainly recommeend BuildDirect to a friend.
Steven B.
Seven Fields, PA
December 10, 2007
The salesperson was very professional and polite.
Selina C.
Lorton, VA
December 7, 2007
Better than I had expected.
Nial Q.
Cruz Bay, VI
December 2, 2007
Customer service was very professional
Robert F.
Pen Argyl, PA
November 10, 2007
Overall this was a very positive experience. The people at BuildDirect are very helpful and professional, and the product is high quality and excellent value. I will definitely buy more product in the future.
Kerry B.
Canon City, CO
November 10, 2007
Excellent communication and delivery was as scheduled. Beautiful and colorful, I can't wait to finish my new floor. The Rusty Slate arrived as ordered and I have never had so much fun unpacking boxes! The tiles are beautiful and varied and in 550 sq feet of tile have seen, amazingly, only four broken pieces. I will recommend your company to anyone who needs tile!! Thank you so very much!
Stacy R.
Lakeside, CA
October 11, 2007
Positive experience, I would recommend this company to everyone.
Michael C.
Coupeville, WA
September 17, 2007
I was impressed by the speed, accuracy of delivery and the quality of slate tile that you supplied me with. I know few persons will imagine that you can obtain such quality at such affordable pricing. I will use your service again.
James T.
Leesburg, VA
August 7, 2007
Love your web site. Easy to use and view selections. Ordering was easy. The useable tile is beautiful. Residential delivery is a big plus. I am very pleased with my order and would use your company again.
C P C.
Avon Park, FL
July 28, 2007
This slate was thicker and more beautiful than anything we've seen in the stores. At about half the price (including shipping)!
James F.
Baton Rouge, LA
June 23, 2007
Thanks, will buy from you again!
Eric S.
Baton Rouge, LA
June 13, 2007
The floor turned out great! Great service. Nice product.
Thomas O.
Asheboro, NC
June 7, 2007
The slate tile was absolutely beautiful.
Lisa K.
Honor, MI
May 31, 2007
Being an architect, I deal with product and delivery issues all of the time. There were no issues with my Build Direct order of Rusty Slate Tiles. Your website is easy to navigate, the photos are a true representation of the delivered product, and my one call to customer service prior to placing the order was re-assuring. The slate was delivered when promised and the quality and consistency of the material is outstanding. I consider it an exceptional value for the price.
Craig R.
Birmingham, AL
May 14, 2007
The slate was multi-colored, multi-thickness and it looks beautiful in our playroom.
Allen T.
Rome, GA
May 14, 2007
Very easy and smooth transaction, it exceeded expectations!
David G.
Raleigh, NC
May 13, 2007
The slate was more beautiful in person than even the picture conveyed. We could not be happier. We used it on our outdoor patio, and the colors are amazing. We have purchased from Build Direct before, and nobody can beat their prices and quality. The shipping took less than a week! Even with the shipping costs, the slate was more reasonable, and nicer looking than any other companies we researched. Great product!
Francois T.
Coarsegold, CA
May 11, 2007
Great!!! I will definitely be back in the future for more!
Robin P.
Yuma, AZ
May 2, 2007
Customer service was a pleasure to work with.
Sandy E.
Baton Rouge, LA
April 3, 2007
Outstanding prices. I have recommended BuildDirect to others and I plan to use you again very soon.
Norman R B.
Chesapeake, VA
March 22, 2007
Very happy with the slate tiles that I got. My house looks very fancy since I've had this installed
Harpreet S.
American Canyon, CA
December 29, 2006
Build Direct was great. The people know there product and they are not pushy. They are honest and the price can't be beat!
Patricia W.
Palo Alto, CA
December 27, 2006
It all worked out beautifully. Thank you very much!
Terrence G.
Waukesha, WI
December 27, 2006
I used multiple search engines and websites. (You'd be shocked) The queries I sent out always pointed back to you guys.
Karen L.
Charlotte, NC
December 26, 2006
Pricing was very competative, service fast and communication for delivery good.
Sheila S.
Crossings, FL
December 22, 2006
Good tiles for a great price! I would definately buy again!
George J.
Baltimore, MD
November 14, 2006
I really like the appearance and the overall effect of the slate. It gives a very elegant look to my game room.
Jack K.
Muncie, IN
November 5, 2006
We have opened 4 of the six pallets we ordered and have not found one broken tile. Bravo!!The floor is almost completely installed and looks absolutely wonderful. I have referred your company to several of my associates and the installer of the floor. He also was very impressed with both the product and the price.
Chris K.
Mehlville, MO
October 27, 2006
The customer service that your company provides is fantastic. It is rare that a company provides service today and your company showed to be prompt, and cuurteous...and the tiles are spectacular!
Veronica B.
Jacksonville, FL
October 22, 2006
We are very satisfied with our purchase and with the customer service we have received. We will surely pass your name along to anyone we know who is doing home repair
Sonja K.
Modesto, CA
October 20, 2006
I had fast responses, great service and a very quick sale and delivery. I will recommend BuildDirect.com to anyone looking for slate tile.
Chris B.
Edmonton, AB
October 18, 2006
We are very pleased with your company! We love our slate.
Kevin M.
Dacula, GA
October 17, 2006
BuildDirect was extremely accommodating with regard to my delivery needs. It was a straightforward process that was greatly appreciated. I used the sample service first and was extremely pleased. I followed up with an order and was equally satisfied with the customer service attention and delivery of the product.
Janet R.
Washington, DC
October 10, 2006
We were impressed, so was our contractor and friends. Expect more business from Wilmington, Ohio.
Jeff S.
Wilmington, OH
September 16, 2006
Fast shipping at a good price!
Phil B.
Prattville, AL
September 2, 2006
I am happy with the product and the service I receive fron your company.I enjoy working with you.
Jorge A.
San Bernardino, CA
September 1, 2006
Delivered on time and in good condition, the tiles are beautiful.
Catherine P.
Niles, MI
August 31, 2006
We are recommendiing your Company to all our friends who are contemplating building or renovating.
Martin W.
Becket, MA
August 7, 2006
We are recommendiing your Company to all our friends who are contemplating building or renovating.
John D.
Helena, MT
July 31, 2006
We are recommendiing your Company to all our friends who are contemplating building or renovating.
Paul K.
Frisco, TX
July 28, 2006
We are recommendiing your Company to all our friends who are contemplating building or renovating.
Brian N.
Middletown, CT
July 27, 2006
We are recommendiing your Company to all our friends who are contemplating building or renovating.
Kelly J.
Lakeport, CA
July 26, 2006
Everyone i dealt with was teriffic!
Marie C.
Bellport, NY
July 22, 2006
I would certainly be prepared to do business with BuildDirect again and I have no hesitation in recommending them as a reliable company that delivers a quality product.
Richard H.
George Town, Grand Cayman
July 21, 2006
Your staff was excellent in assisting me to make the best purchase decision and arrange shipping and drop at my construction site door.I was very pleased with the entire process of purchasing and recieving my slate flooring from Build Direct.
Scott P.
Surrey, BC
July 17, 2006
This was nothing but a positive experience. I couldn't be happier and have already told more than 10 people. Thanks.
Tricia R.
Orland Park, IL
July 10, 2006
I am very happy with my purchase. The slate tile looks great!
Matt M.
Fontana, CA
July 6, 2006
Direct service from Build Direct was very good!
Mandy Y.
Kamloops, BC
July 3, 2006
I have recommended BuildDirect to friends who are thinking of putting slate in thier homes! We were very satisfied with your company!
Amy G.
Kachina Village, AZ
June 29, 2006
I spent a great deal of time researching what type and color of tile I wanted. Then I found Build Direct and everything was easy. The tile was beautiful, the staff was very helpful, and the service was great.
Libbia M.
Ashland, KY
June 21, 2006
Can't beat the price for a great product.
Peter L.
Spruce Pine, NC
May 31, 2006
Quality for the price was excellent. You gusy are great to deal with.
Jason & Sabrina B.
Locust Grove, VA
May 31, 2006
I was amazed how quickly and smoothly everything was delivered. The price couldn't be beat!!
Maryanne E.
Chadds Ford, PA
May 17, 2006
Thanks again! Easy, fast, quality, service! Good selection of slate variations!
Ryan L.
Dayton, WA
May 7, 2006
I would order again from BuildDirect.
Kathryn L.
Laguna Niguel, CA
May 4, 2006
I would order from you again, and would tell others to order from you as well. Overall I am VERY satisfied.
Greg M.
Hendersonville, TN
May 2, 2006
I am stunned by the beauty of the slate. Everytime I open a new box, I am eager to discover what the colour combination will be.
Louise J.
Aylmer, QC
April 24, 2006
We had a very positive experience with BuildDirect. I've actually been recommending your site to other people I know who are doing home renovations. Your website is well organized and easy to navigate - that's a real plus for those of us who have to tile shop at midnight!
Jenice Con F.
Madison, WI
April 19, 2006
The customer service was excellent, everything went very smoothly. The slate tile is all installed now and looks beautiful. I'm very happy with the product and Build Direct.
Linda M.
Norfolk, VA
April 7, 2006
Wonderful Tile!
Mary U.
Greenacres, FL
April 6, 2006
Soooo much easier than dealing with inept floor sales associates!!
Dr Susan M.
Palmdale, CA
March 29, 2006
My BuildDirect experience was very professional and I already have recommended BuildDirect to our builder
Robert D.
Montesano, WA
March 23, 2006
I was very pleased with the honesty and service, and if I needed anything in quantity would definitely re-order.
Sandy B.
Fort Lauderdale, FL
March 8, 2006
More folks should know how product such as these can be afforable. The shipping usually scares folks, but, as in our case, the per sq. foot price was still a fraction of the prices in the stores.
Anne Marie L.
Stamford, NY
March 6, 2006
Very happy with the product!
Daniel A.
Earlysville, VA
February 7, 2006
I have to say that I was not 100% sure of what we were getting into by ordering slate online.Our rep was a true professional and made the transaction very smooth and easy. The slate is beautiful and was very well packaged. I would definetly order from build direct again.
Dwain S.
Chesapeake, VA
January 30, 2006
Tremendous savings, service and quality. Highly recommend your company.
Barry N.
Glendale, AZ
January 28, 2006
I would definitely order from BuildDirect again. I received prompt and courteous service.
Temika B.
Crete, IL
January 19, 2006