BuildDirect is committed to providing exceptional customer
service. Here is a small sampling of feedback from our satisfied customers...
Customer service was very helpful.The product was made from beautiful wood, and arrived timely. I was glad you still carried cedar shingles with grooves as I could not find anywhere else.
Carol J.
Memphis, TN
Mar 12, 2012
Thanks, to my rep! We are very pleased. The cedar is a great quality at a low price. We are very very pleased with you meeting and exceeding of delivery deadline by several days earlier than quoted. We will definitly order in the future. Thanks again Great quality; just like described.
Ryan D.
Lawrence, KS
Jan 19, 2012
Very good quality. They were days late delivering. Also lost the shipment once, About 7% of shipment was scarred,cracked or damaged. But I ordered 10% more then I needed. Looks like I'll be ok for the job.
Gerald G.
Reedville, VA
Jan 03, 2012
My contact was very professional.
Andre P.
Parry Sound, ON
Nov 30, 2011
I had an excellent shopping experience, product was delivered ahead of time and very well wrapped.
Ernest L.
Blountville, TN
Nov 24, 2011
I had an excellent shopping experience, product was delivered ahead of time and very well wrapped.
Ernest L.
Blountville, TN
Nov 24, 2011
My rep was great very helpful. Product exceeded my expectations. I was a very nervous spending $4,500.00 over the internet sight unseen but I was very pleased. Did not arrive on liftgate truck like it was supposed to be, wasn't a huge deal the driver helped me unload the 27 boxes by hand. Great prices Great Products
Jeff W.
Gilman City, MO
Nov 10, 2011
my rep was very helpful and diligent. He provided timely quotes and the information he provided was all correct.
Jim S.
Paige, TX
Oct 06, 2011
over all very pleased
Rick F.
Dublin, CA
Oct 05, 2011
I very much appreciated the service of my sales rep, especially when I had to modify shipping instructions the day after placing the order.
Valerie J M.
Pacoima, CA
Sep 09, 2011
Very easy ordering. Fast shipment. Good quality lumber.
Brian M.
Hagerstown, MD
Jul 25, 2011
my sales rep was excellent. I had a great experience and look forward to working with you again. All good
Robert N.
Sag Harbor, NY
May 03, 2011
Geat product........Good price !
Ray N.
Santa Rosa, CA
Apr 15, 2011
Excellent product & great price !
Ray N.
Santa Rosa, CA
Apr 13, 2011
The quality, price and delivery of my Cedar siding was excellent. I would recommend Build Direct very highly.
Dan B.
Coraopolis, PA
Jan 04, 2011
Always pleasant to deal with.
Calvin H.
Calgary, AB
Dec 08, 2010
The product quality was better than I expected. The driver was very helpful in unloading my shingles. I am very pleased with my shingles. Thanks.
Harold T.
Bidwell, OH
Jul 14, 2010
My Sales Rep was great. This was a big purchase for me, so I had to consider all of my options. He was patient with me and gave me competitve pricing for every option I asked for. I bought siding shingles from BuildDirect. They offered many grades, colors, and treatments, all of which I could see and estimate the cost online. I chose the natural finish with a clear coat dipped at the factory. This saved me time and money! I will definitely consider BuildDirect for the purchase of my hardwood flooring when I am ready for that phase of the project next year.
David B.
Enfield, CT
Jun 04, 2010
I have ordered numerous times from you. Your products have always been quality and shipping has always been delivered on a timely matter.
Jeff M.
Mill Creek, WA
May 19, 2010
I had my reservations about ordering cedar siding sight unseen, but to my delight, the cedar that I received was beautiful. The siding was well packaged, high percentage of heartwood, and very few splits. I would recommend this product to my family and friends.
Jeffrey C.
Barronett, WI
Apr 01, 2010
Customer service was excellent during the purchase. The order was shipped as advertised. The product is good quality. I'll most likely be using BuildDirect again.
Bob M.
Seekonk, MA
Jan 10, 2010
Everything was perfect. The price/quality was great and the product was delivered well before promised. Thank you.
Sunnie B.
Pasadena, CA
Nov 10, 2009
The cedar siding is beautiful and I would definitely order from you guys again!!
Troy E.
Danville, KY
Oct 09, 2009
Satisfied, quick delivery time, good service and pleased with product. I have ordered twice from yall and well pleased with product I ordered.
Colby D.
Logansport, LA
Sep 17, 2009
The product was absolutely phenomenal! We have looked at cedar siding at all the local home improvement stores and your product was by far better than the rest. Your cedar was over 1/8th inch thicker than any of the others, you provided longer boards which meant less seams, and the look of the cedar is beautiful. And your price was lower than anyone else's, too!
Jennifer C.
West Fork, AR
Aug 20, 2009
Product arrived quicker than scheduled, would highly recommend to friends.
Eamon K.
West Roxbury, MA
Jun 26, 2009
Thank you your product was everything you said it would be. We will definetly be doing more business again in the future.
Sal C.
Randolph, NJ
Feb 15, 2009
Spending that much money sight unseen was a bit of a risk for me. But I would not hesitate to order from you again. Thanks.
Ted C.
Arnold, MD
Dec 20, 2008
As usual, great price, service and product.
Michelle R.
Ellensburg, WA
Nov 05, 2008
I have bought from you before and if I need anything else that you sell you can count on my business in the future. Thank you for being efficient and honest. I will definitely recommend your company to anyone that has a need for your product.
Gary E.
Dayton, OH
Oct 15, 2008
our Sales manager was great to work with....keep us informed all the way along great experience, excellent service.....i'm a Developer and will DEF recommend your business to my contractors. i look forward to buying more from you!
Anthony F.
Shelter Cove, CA
Oct 04, 2008
Everyone comments on how great the ceder looks, I tell them if they ever want any I know the best place to get it and the service is great.
Debbie W.
Plymouth, CT
Sep 14, 2008
Very nice siding, I was surprised at the quality, I will buy only from BuildDirect for all of my construction projects.
Scott M.
Nevada City, CA
Sep 04, 2008
Everyone was very professional. The web ordering was flawless - and delivery was very fast.
Rex B.
Harmony, PA
Sep 01, 2008
Everything happened just as the person said it would, and the quality of the shingle is good. I am a do-it-yourself handyman, so I am not exposed to a broad variety of products. I have so for only installed two square of the shingles, but I have not had to discard any of them for any reason.
Bill C.
Oak Harbor, WA
Aug 07, 2008
I was very satisfied with all aspects of my purchase from your company. I have highly recommended you to several others who will be building in the near future.
Wayne S.
Frankfort, NY
Jul 31, 2008
I appreciated the personal service!
Tim W.
Boulder, CO
Jul 27, 2008
Very knowledgeable staff, explained the entire process. Very good experience.
Scott M.
Glastonbury, CT
May 22, 2008
Overall, it was a great experience. I ordered 10% more than I needed because I figured that some of the lumber would be damaged. So, it is turning out great. The cedar is looking great on our walls! We had a local wood shop sand all the sides smooth. We're staining the cedar a bit purple to cover up some of the yellowishness. Looks great! Thanks.
Alan J.
Wenatchee, WA
May 07, 2008
The representatives I dealt with were of outstanding character and I wouldn't hesitate to do business with them again. They make your company worthy of my business.
Stephen D.
Deltona, FL
Apr 04, 2008
Your response to all my questions was immediate and very helpful. I have already recommended you to others. Thanks for a very nice experience.
Sharon T.
Riviera Beach, FL
Mar 05, 2008
Great--we love the guys who bring us our shingles. They are always excited to see the latest project where we will use them!
Mark Z.
Fayetteville, AR
Feb 08, 2008
Your staff were very helpful and prompt. Shipping was really good - the driver was very helpful and cooperative. I will use your company again. Thanks
Jack F.
Montesano, WA
Jan 25, 2008
The guys who delivered were excellent. Negotiated a tight driveway, unloaded product perfectly. Thanks.
Steven B.
Bainbridge Island, WA
Jan 20, 2008
Great prices...delivered on time!
Kevin M.
Grayland, WA
Dec 27, 2007
The shipping was good. I appreciated the phone calls to advise me when the order was coming.Great siding, great value.
Jason K.
Plato, MN
Nov 10, 2007
Siding was beautiful...nice and straight...easy to install. Thanks
Harland M.
Barrie, ON
Oct 30, 2007
There was good communication, etc. Very happy with the product. We will be using you in the future.
Thomas C.
Oak Park, IL
Oct 29, 2007
Everthing was great. Delivery was great (forklift to the front door!).
Kurt M.
Hockessin, DE
Oct 28, 2007
The sales person was very courteous and responded to my inquiries in a professional manner.
Denis C.
Tivoli, NY
Oct 13, 2007
Excellent price; Overall very happy with the purchase.
Jack S.
Alton, NH
Oct 07, 2007
I'm very impressed with the service we received from your customer service department. They reviewed our plans for the glass railing on our deck and made a few suggestions to ensure we would be pleased with the product. The cedar decking, glass railing and cedar siding all arrived on time and as expected. The quality of the product was A+. We ended up with very little "unusable" wood. We've shared our positive experience and the web address with several friends for their future projects.
Tricia C.
Newman Lake, WA
Oct 03, 2007
You delivered your product ahead of schedule and were very helpful. Thanks
Pascal C.
La Jolla, CA
Sep 06, 2007
We will definitely use BuildDirect again for future house projects. The price of their product was unbeatable. The quality of their product good. And, their customer service was outstanding. Overall we were very satisfied.
Adriane S.
Severna Park, MD
Aug 23, 2007
Every experience has been great, everyone is very friendly and every order has been correct and on-time.
Carrie B.
Baltimore, MD
Aug 22, 2007
It was a real pleasure doing business with you! Shipping was great! The order arrived right when you said it would and was in great shape. It is just what I wanted. I am very happy with my experience. Great job!
Douglas L.
Cohoes, NY
Aug 21, 2007
I was very nervous to make such a large purchase on line without seeing the product.The cedar far surpassed my expectations,it is beautiful.I would highly recommed build direct for the quality and customer service.
Dawn W.
Clarksville, VA
Aug 11, 2007
Satisfied with BuildDirect experience. I will refer others.
Aaron E.
Fort Collins, CO
Jul 25, 2007
Very satisfied with product, good consistant quality in siding product. Thank you
Terry A.
Ladysmith, WI
Jul 20, 2007
The oak flooring came in in excellent condition and easy to unload from abf freight. Timing was on time from what was quoted. What can I say? Working with you was better than most I deal with. Thanks for the excellent service!
Alan J.
Saint Clair, MI
Jul 18, 2007
Customer Service is always fantastic. That's why I am a repeat customer. Shipping service was again great. Drivers have been incredibly helpful every time in getting the product where we need it, neatly stacked. I will keep coming back. I redo old houses in good locations here in Fayetteville and cedar shingle siding is my "signature." Thanks for doing a great job! I have sent several other potential customers your way and will continue to do so.
Mark Z.
Fayetteville, AR
Jul 18, 2007
Very happy with prices!
Karen L.
Hudson, MI
Jul 14, 2007
As always, your staff is knowledgeable and curteous. They always make it easy to get exactly what i need for my jobsites.
Heather K.
Coupeville, WA
Jul 11, 2007
Thank you very much for suppling my renovation with an excellent product delivered faster than they said it would be here, I would highly recomment your company to anyone.
Bradford B.
Arlington, VT
Jun 29, 2007
If all my purchase and buisness transactions went this smooth I would never be able to get the smile off of my face.
Randy D.
Hudson's Hope, BC
Jun 13, 2007
Job turned out great. Thanks for all your help.
Jay C.
Lafayette, IN
Jun 08, 2007
Because of the excellent product quality and customer service, I plan to re-order soon for another project of mine.
Greg E.
Essex, CT
May 26, 2007
I am happy to have been able to get my siding with the finish pre-applied for the same or less money than raw product purchased locally.
Matthew W.
Middletown, CT
May 14, 2007
There was no sales pitch, no pressure, and everyone I spoke with was honest and courteous. I reccomend you to everyone I know who is building. Your delivery of the siding was even before the scheduled due date! Thank you for a pleasant experience.
Robert O.
Barre, VT
May 10, 2007
Great product and service
Trey O.
Tryon, OK
May 05, 2007
I was very pleased with the experience. I have already recommended Build Direct to others
David F.
Deer Park, WA
Apr 27, 2007
Overall, the experience was very good. I would do business with you again. Thank you...
Isabel M.
Stamford, CT
Apr 12, 2007
It was nice to finaly find the siding I needed at a very good price. Thank you!
James B.
South Pasadena, CA
Apr 10, 2007
Well Done!
Richard F Moseley J.
Fairway, KS
Mar 17, 2007
Will use you again. Thanks!
Neal P.
Mosier, OR
Mar 09, 2007
Everything went as expected. Material was even received early!
John J E.
Fairplay, CO
Feb 10, 2007
Great product at a great price
Robert M.
Long Beach, CA
Feb 03, 2007
Thank you for your prompt and courteous service. Everything from your on-line services to dealing with customer service was a great experience.
Duane B.
Albemarle, NC
Jan 30, 2007
I was happy that someone phoned me to confirm my order. The personal service is good.
Susan E.
Fontana, CA
Dec 31, 2006
I am a builder and i will shop with you again! I was verry satisfied.
Wally R.
Chicago, IL
Dec 29, 2006
The service was great as were the Fish Scale shingles.
John C.
Englewood, NJ
Dec 29, 2006
Staff were very knowledgeable about the product (cedar siding) and explained the whole process lucidly.
Leland A.
Lenore, ID
Dec 22, 2006
I've shared my experience with many other telling them about the great deal I received with your company. Its nice to do business with folks that make you feel that your purchase is important with out being a big contractor with large orders.
Charles R G.
Sedalia, MO
Dec 15, 2006
Sales person was AWESOME!
Pamela J.
Salem, AL
Nov 20, 2006
The siding that we ordered was beyond our expectations. We will definitely order other items if needed due to the cost savings and quality.
Vickie M.
Shepherd, MT
Oct 30, 2006
You guys really impressed me with everything and the cedar looks great! Thanks for the pleasant shopping experience, I was a little nervous about buying so much product without seeing it, but I was very pleased with the quality and your customer service.
Gary P.
Layton, UT
Oct 28, 2006
very positive - I`ll be buying lots more from you! Thanks!
Mark A.
Stanwood, WA
Oct 21, 2006
Fantastic. Smart people on the phone. No long waits. Easy to deal with. Great product at the lowest possible price. My savings were significant. Great. The truck drivers went out of their way to get my 70 boxes of shingles stacked neatly in the garage at the end of a long,narrow gravel driveway. Great guys! I think BuildDirect does a fantastic job. This is the second time I`ve bought my cedar siding shingles from you all and will do so again on my next project. I have also sent several of my developer/contractor friends to your site to buy building materials. I wish you would expand your offerrings to include plumbing and lighting items. By buying my cedar siding shingles from BuildDirect, I saved about $7000 on each of my last two renovation projects over what I would have spent had I bought them at Lowe`s or our local lumber store. BuildDirect is fast, easy, and saves money. I highly recommend this company to my friends who are contractors and/or developers as I know they will be impressed with the quality of product, pricing, and speed of service.
Mark Z.
Fayetteville, AR
Oct 21, 2006
This is the best cedar we`ve used on our new home construction - thank you.
Steve C.
Gypsum, KS
Sep 15, 2006
Everything about my first purchase was a pure pleasure. I couldn't be more satisfied.
Richard J.
Lansing, NY
Aug 21, 2006
You people did a very good job on doing what you said you would do.
George F.
Saco, ME
Aug 17, 2006
Very good price for the material. Transaction went through well.
Dan F.
Oneida, NY
Aug 09, 2006
Thanks for prompt customer service and a great product.
Kim Z.
Smithfield, RI
Aug 07, 2006
Great product, good service, will use you again in the future!
Martin H.
West River, MD
Aug 07, 2006
I was impressed with the way everything was handeled from ordering to delivery!
John H.
Howell, MI
Jul 31, 2006
Great experience. Would definitely recommend to home owners, builders and contractors. All info from customer service was accurrate from product info to estimated time of delivery. I was able to get high quality cedar shingles delivered for same price as second rate product I could find locally.
Daniel W.
Haverford, PA
Jul 20, 2006
Excellent price, excellent experience. Beautiful cedar siding!I will be back to order some slate flooring very soon!
Geoff M.
Loveland, OH
Jul 11, 2006
Great customer service and easy transaction. Product is excellent. Would like to buy more in future. Reccommend to all. Thank you!
Victor C.
Milton, WA
Jul 07, 2006
Shacks arived on time, and in excellent condition.
Kenneth D.
Sussex, NJ
Jun 08, 2006
I was a little nervous about such a big order over the internet, but I checked all parties out thoroughly and saved over $1000, BEST price locally!!! Thanks again.Could not be more pleased and have recommended you to others
Richard M.
Kennesaw, GA
Jun 05, 2006
Overall, very good experience. Low cost was the best part!
Jacob D.
Berkeley, CA
Mar 20, 2006
WOW! What a deal! I am extreamly pleased with the product and the service. I have gone out of my way to tell everyone about BuildDirect. Keep up the good work!
Dave D.
Portland, OR
Mar 08, 2006
I can't say enough good things about it. The service was great, the product was top notch and at a very good price.
Vernon F.
Roanoke, VA
Jan 10, 2006