Pro Rewards

PRO Benefits

Earn up to 5% credit

As a Pro, the more you spend, the more you save. Earn credit on cumulative purchases made within a calendar year (up to $5,000).

Flexible on-site delivery

Once you've placed your order, our logistics team and shipping partners plan and coordinate the delivery to ensure you receive your products where and when you want them, hassle free.

Unlimited Free Samples

Not sure what to purchase? As a Pro, you can order unlimited free product samples to show your clients the wide variety of products we carry before committing.

Dedicated Sales Concierge

Dedicated, one-on-one support from our product experts and logistics team to help you meet your customers' needs.

30 Day Money Back Guarantee

If you aren't satisfied with your product, you can return it within 30 days of delivery. As an added benefit exclusive to Pros, you can return any full orders for a refund of your product cost, less return shipping.

Partial returns

For partial returns, there will be a $99US restocking fee for all orders.


Our 30-Day Money Back Guarantee, for full or partial order returns, does not extend to Custom Orders, Container Orders, Made to Order, or Clearance Items.

What BuildDirect Customers Are Saying

What Customers Are Saying

Read More Reviews

Verified Purchase

With BuildDirect For Over 10 Years

"I have been working with BuildDirect for over 10 years now and the service has not changed, it was great then and it is great now. Thank you for being a standout company."

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Patrick M


Verified Purchase

Amazing, Affordable And Convenient!

"I just ordered for the second time from your website. I can't say enough great things to my friends and family about my experiences! Your product is amazing, affordable and convenient!"

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Ashley H

Home Owner

Why BuildDirect

  • Direct from manufacturers - We connect you directly with our suppliers so that you can choose from a huge online selection of home improvement products - often up to 50% off traditional retail.
  • Samples and product delivered to you - We know you're busy so we bring the product to you without you having to leave your house, office or jobsite.
  • Open 24 hours, 7 days a week - We understand that you have the same business hours as most retailers, but our e-doors are always open for your shopping convenience. Browse products or order samples any time of day or night.

Frequently Asked Questions

How do I track my order? +

Go to your “Orders” tab in your profile to track your order.

When will I receive my order? +

Unfortunately, we cannot offer guarantees on standard order and container shipment timelines. Most standard orders take 6-14 business days depending on how far the product has to travel to reach you. If the product is out of stock, however, wait time is approximately 6-8 weeks. Container orders generally take 8-10 weeks from time payment is received. There is a chance that it may take longer because of factors beyond our control. For example, security measures undertaken by U.S. Customs and Border Protection could possibly delay shipment of container orders.