BuildDirect Customer Testimonials

We care deeply about our customers and their experiences with us. In fact, we're kind of customer obsessed. What customers say about us matters, and we know it matters to you too. To find out what other customers have to say about us, take a look at our customer reviews below.

What BuildDirect Customers Are Saying

Just a wonderful experience!

I formerly owned a flooring retail business, so finding a source for awesome pricing on premium products is awesome. We all hate paying retail, and comparable products at these price points found in box stores are simply junk you don't want to work with. BuildDirect, please keep doing what you're doing, and please commend your sales reps for modeling how customer service should be seen from this end. Just a wonderful experience!

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Jon Hopkins
Top notch!

Price, quality, communications - top notch! Will purchase again.

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Paul Holthe
Complete satisfaction

Complete satisfaction with the product and process will most likely be ordering again from BuildDirect

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Dennis Hoffman
Very good quality

The floor is absolutely beautiful and very good quality

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Lance Martin
The product is great

The product is great. This isn't the laminate of old that looks cheap. This stuff looks better than my hardwoods!

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Ann White-Watkins
So glad I have found you

The product was exactly what I expected. Your customer service is fantastic. I have been using your services more & more helping free my time to further my business instead of shopping all over town. So glad I have found you.

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Beth Gilliam
Great flooring

Great flooring. I liked it so much that I installed it on 2 of my properties. Easy install strong durable locks. Flooring can take a beating

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Marlon Johnson
You won't regret this buy

These floors are stunning! So much variation. You won't regret this buy. Contractor said they were easy to install and very impressed with the quality. Seriously, buy this flooring!

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Staci Shepard
Learn More About BuildDirect

Buy direct from manufacturer, save up to 50% off retail prices


Shop more than 4,000 high quality flooring products, sourced globally


More than 300 million square feed of flooring sold since 1999

Most beautiful floor

This is the most beautiful floor. I could not be happier. Installation was easy and the quality is great!

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Anelia Ras
Excellent price

Great quality flooring. Excellent price. Hundreds cheaper than elsewhere.

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Samantha McDevitt
BuildDirect.com was exceptional

Overall BuildDirect.com was exceptional, keep up the good work!

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Brian Nielsen
Price for product quality was great!

Product was as represented on the website. Ordering was easy and delivery was timely. The price for the product quality was great! I would definitely use BuildDirect again, but I never want to do another remodel!

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Customer service was great!

The customer service at BuildDirect was GREAT. I had to do a return (that I expected to be difficult) and customer service made it easy. The team at BuildDirect followed through and communicated thoroughly until the return was complete! Refreshing. Thank you!

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Heather Haley
Would recommend your company and products

Absolutely the best vinyl plank I've ever seen. It fits my location and decor to a tee! Would absolutely recommend your company and products to everyone!!

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Gail Busciglio
Great Product!

Great product! Installed easy. Picture was a true representation of the product. Best of all was the excellent customer service!!!!

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Mark Slachta
The floor is gogeous

The floor is gorgeous and I hace had so many compliments on it so far and the house isn't even finished yet. Thank you BuildDirect for standing behind your products and exceptional service. You are awesome to deal with.

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Highly recommend!

Beautiful light but varied color; easy install (by contractor), and great customer service. Highly recommend!

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Eeva Syvanen
I would not hesitate to recommend it

I had shopped around locally for a walnut butcherblock top for my new kitchen island. The quality of this one is equal to or better than locally available at a much better price. The door to door freight service was also first rate. The item was well packaged and arrived without a scratch. I would not hesitate to recommend it.

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Deborah Nelson
186 Results