Thank you for purchasing your home improvement materials from BuildDirect! We really appreciate that you’ve invested your time, effort, and money in our products. As you will have just experienced when making your purchase, having a range of high quality photos of the product can make a big difference in helping choose a floor.
That’s why we have setup a ‘Room Scene Photo Submission’ plan which allows customers like you to submit photos of your installed product. To participate, simply take a picture of your finished project featuring BuildDirect materials, and then submit them via email to roomscene@builddirect.com for consideration. Our in-house team will review all submissions, and if your photos are accepted and posted on our site you will receive an email and cheque for $100.
Unfortunately, not all photos will be approved for use or eligible for the cash rebate. Below is a summary of some of criteria that we use to select photos:
- Product needs to be from BuildDirect.com and is active on the site and a non-clearance item
- Product does not have existing room scene photos
- Product meets quality requirements: 1200x800 pixels in jpeg format, from a stand-alone camera (i.e. no camera phones), in focus and well exposed, landscape format
- Room and flooring is clean, free of dust and clutter and installation complete
Finally, if you have hired a professional photographer to produce photos of your latest project, please ensure that you have permission from the photographer to provide these images to BuildDirect. Copyright on images is usually retained by the photographer and the usage rights must be negotiated with them ahead of time.
Please note – due to volume of submissions we are only able to respond to submissions which are successful. We appreciate your understanding.
Image Quality Requirements
Please make sure to use the following:
- Product needs to be from BuildDirect.com and is active on the site and a non-clearance item
- Product does not have existing room scene photos
- Product meets quality requirements: 1200x800 pixels in jpeg format, from a stand-alone camera (i.e. no camera phones), in focus and well exposed, landscape format
- Room and flooring is clean, free of dust and clutter and installation complete
Finally, if you have hired a professional photographer to produce photos of your latest project, please ensure that you have permission from the photographer to provide these images to BuildDirect. Copyright on images is usually retained by the photographer and the usage rights must be negotiated with them ahead of time.
How to Submit Photos
Now that you’ve met the Image Quality Requirements and followed the Examples and Tips we've provided, you're ready to submit your photos.
Whether you’re submitting photos to your sales representative, or directly to roomscene@builddirect.com, please include “Photo Submissions” in the subject line, and the following information in the body of your email:
- Order number and SKU number
- Customer name found on the original product order
- Name of the product purchased
- An attachment, or link, to the photos
Remember to check whether your product already has room scenes before submitting new ones.
Then, hit send!
If you have any questions, concerns, or feedback, please don’t hesitate to let us know!
Email:
customerservice@builddirect.com
Phone:
Toll Free in North America: 1-877-631-2845
International: 604-662-8100
Fax:
Toll Free in North America: 1-877-664-2845
International: 604-662-8142
Good luck!
Submission Disclaimer
By submitting your photos and/or comments, you grant BuildDirect an irrevocable, perpetual, worldwide license to publish, reproduce and distribute your photos and/or comments in any manner BuildDirect deems appropriate. This includes, without limitation, all social media platforms, the World Wide Web and any other advertising/marketing materials or in any media now or hereafter known. Your first name, location, photographs and any language contained therein, may be used for public information without consideration or compensation. You further release BuildDirect, its affiliates, and its subsidiaries from any and all liability, claims or damages arising out of or relating to your submission.
Upon review, BuildDirect can and may, at their sole discretion, reject, remove or disallow inclusion of any and all submissions.
