PRO picks are products that are hand selected by contractors and home improvement professionals. These products are in stock, have large volume order options, and are an incredible value with $99 shipping, or $199 shipping for oversize products (over 84” in length).
Non PRO Pick Products
- Up to $2,000 - $199 flat rate
- $2,000 - $3,500 - $299 flat rate
- $3,500 - $5,000 - $399 flat rate
- Over $5000 - $499 flat rate
Orders over 7,500 lbs. will be specially quoted.
Ordering & Shipping Information - After You Place Your Order
At BuildDirect, we believe in making things simple. Download our Delivery Checklist for an easy to follow guide to receiving your order.
BuildDirect’s shipping options means that you’ll get the service that’s right for you: You can have your order delivered right to your home or project site, and even have the option to save money by picking it up yourself.
Once your order is processed, you’ll receive an itemized shipping invoice that will include both full product names and the number of boxes that will comprise your delivery.
For your convenience, we’ll email a link to track your order online.
You’ll receive an estimated date of delivery as part of your order confirmation. You’ll then receive a call 24 hours before delivery to schedule a delivery appointment that works for you!
After You Receive Your Order
Congratulations! You’re on your way to completing your dream home renovations. Before you dive in headfirst, there are a few final things to mention.
If you have any product issues or questions, make sure to contact us BEFORE you begin installation.
Count your boxes
It seems obvious, but just make sure that the number of boxes you received matches the number on your invoice.
Open your boxes
Make sure that you received the correct product, and that it isn’t damaged, warped, or in any way inappropriate for use in your home.
If your product is in any way damaged, reach out to BuildDirect customer service, and we’ll resolve the issue as quickly as possible.
If possible, please include some photos of the damaged materials.
30-Day Money Back Guarantee
Of course, if you have any questions about your order, products, delivery, or pickup, please don’t hesitate to get in touch with your sales representative or our customer service team – we’re always here to help.
Is Your Order Over 4000 Pounds?
Placing an order that’s over 4000lbs? The above delivery service options may not be your best option, but don’t worry – we still have your back. You may even qualify for a better rate! Call BuildDirect’s logistics experts, and we’ll work out a Volume Rate shipping quote for you.
How to Track your BuildDirect Order
It’s easy to track your order online. As soon as your carrier picks up your order from our warehouse, you’ll receive an email with information on:
The name and telephone number of the carrier
The tracking number of your order, and;
A link to the carrier’s website for online order tracking
Order Delivery Dates and Times
Delivery times typically take place from Monday to Friday, 8am-5pm local time. After picking up your order from the warehouse, your carrier will call you to confirm a delivery appointment.
Please be at the delivery location at the set appointment time – if a redelivery is required, you may face additional shipping charges.
Inspecting and Signing Off Your Delivery
On delivery of your product, the delivery driver will ask you to sign the order waybill.
Before signing the waybill, please do a quick visual inspection of the delivery. Make sure the number of boxes matches the number on the order. Make a note of any visible damage to packing materials and record them on the waybill. If possible, take pictures of any visibly damaged product or boxes, and please keep all damaged boxes/packaging, if any.
If there is any damaged product, or damage that may have been sustained during shipping, please call BuildDirect customer service, and we’ll resolve any issues as quickly as possible.
Getting your home renovation products should be exciting, not stressful. No matter what, we want to make sure your product and shipping experience is an easy one. Have any questions or concerns? Please don’t hesitate to reach out at any point during the shipping/delivery process.
Due to US Customs and Border Protection requirements, BuildDirect will be required to collect IRS and/or SSN numbers for shipments heading INTO the United States valued over $2500.00 USD.
To comply with this regulation, this form will need to be filled out and sent to your BuildDirect customer service representative.