6-Month Worry-Free Return Policy

We’re committed to ensuring you have complete peace of mind when you purchase our flooring. We’re so confident that you’ll love your new flooring, that we provide a 6-Month Worry-Free Return Policy.

If you receive your order and decide to return your floor, we will arrange to have any unopened boxes picked up and returned. If returned within 6-Months, you will receive a complete refund on your order, less the cost to ship the product back.

Please note that your original order received a heavily discounted flat-rate shipping charge, which is not the actual cost of shipping. For your return, you may use your own shipping provider, or we can arrange return shipping using our freight provider.

To process a return, or if you have any questions, please contact us at:

Email: customersuccess@builddirect.com
Phone: 1-877-631-2845

*Our 6-Month Worry-Free Return Policy does not extend to gift cards, Custom Orders, Container Orders, special orders, or clearance items for full or partial order returns. (added clearance and special orders) All returns are subject to the BuildDirect Terms of Sale.