Find the right look
Compare color, undertone, plank width and finish in your own space.
YOUR BUILDDIRECT FLOORING EXPERT
Great floors.
Real people to help.
A quick question or a whole project. Our flooring experts help with materials, quantities, matching trim and delivery, by phone and email.
Free, by phone and email. We don’t offer in-home design visits.
Meet the flooring expertsExpert help, your way.
- YOUR OWN EXPERT
- One person to help with your project, by phone and email.
- FOR YOUR SPACE
- Support for homeowners and trade professionals.
- FLOORS TO FINISHING DETAILS
- Samples, quantities, trim, accessories and delivery planning.
- NO CONSULTATION FEE
- Get answers by phone and email at no cost.
- SAMPLES, IF YOU WANT THEM
- Explore finishes at home, with your expert’s contact details in the box.
REAL FLOORING PEOPLE
A little help goes a long way.
Get the quantities right
Review your measurements, waste allowance and carton count.
Finish the whole project
Match trim and transitions, plan installation materials and understand freight delivery.
HOW IT WORKS
Expert help. No pressure.
Start wherever you are
Shop online, call with a question, or choose free samples to see at home.
Talk it through
Get straightforward answers on materials, quantities, accessories and pricing.
Bring it home
Order your favorites. Your expert can help coordinate the delivery details.
North American team
Real people. Real flooring advice.
Our North American flooring team makes choosing, planning and ordering your floor easier, from samples through delivery.
Nelson Bulhoes
Sales Manager
Extensive experience across the flooring industry and a deep knowledge of our products, from first comparison to final quote.
Kuba Kuburic
Flooring Expert
Years of hands-on flooring experience, and honest guidance from product selection through project planning.
Natasha Funk
Flooring Expert
Answers the product questions, then stays on it through the order — renovation or new build.
Justine Kelly
Flooring Expert
Years of flooring industry experience, helping you explore the options and land on the right fit for the space.
Mila Quinn
Flooring Expert
Knows what to look for in a floor, and walks you from product guidance through to order support.
Jeff Lazelle
Flooring Expert
Works with businesses, contractors and homeowners on projects of any size — a single room or a whole development.
Mark Mabanta
Flooring Expert
Talks through the options, answers the product questions and guides you to the best fit for your space.
Ivan Yang
Flooring Expert
Helps you explore the options, answer product questions and land on the right fit for your space.
Emery Cheung
Flooring Expert
Guides you through the options, answers the product questions and stays with the order from samples to delivery.
Your expert’s direct line and email arrive with your samples — printed on the card in the box and sent to you by email. To reach the team before then, call 1-877-631-2845 or send us a message.
GOOD TO KNOW
Questions about expert help.
What is a BuildDirect flooring expert?
A BuildDirect employee, based in North America, whose job is to help you choose and buy the right floor. They compare samples with you, calculate how much you need, match the trims and accessories, build your quote and coordinate the freight delivery. They are not interior designers and they do not visit your home. the help is by phone and email.
Does it cost anything?
No. Expert help is included with your sample order, and the samples themselves are free. There is no consultation fee and no obligation to buy.
How do I get one?
Order up to five free samples and one is assigned to you. If you would rather start with a conversation, call 1-877-631-2845 and ask for a flooring expert.
Will I get sales calls?
Your expert introduces themselves after your sample order, so you know who to ask for. After that they are there when you want them. you have their direct line and email, and you decide when to use it.
Where are the experts based?
All of our flooring experts are in North America.
Can they tell me how much flooring to order?
Yes. Send your room measurements, photos or a floor plan and they will work out square footage, waste factor and box count, along with the trims, underlayment and accessories that go with the floor you chose.
Can they help with installation?
They can talk you through what the installation involves, what the subfloor needs and which underlayment and adhesive match your floor, so you can brief an installer or plan a DIY job. BuildDirect does not install flooring.
Do they visit my home?
No. Support is by phone and email. To see and feel the products in person, visit one of our flooring centers.
What if I already know what I want?
Then order and we will stay out of your way. Your expert is there if something comes up. quantities, accessories or delivery.
Can they handle a large or trade project?
Yes. several of the team work on contractor and multi-unit projects as well as single rooms. For trade pricing, quoting and dedicated project support, see BuildDirect Pro.
LET’S FIND YOUR FLOOR
A little help makes a big difference.
Start with samples, or call our team to talk through your project. Support is by phone and email; we do not offer in-home design visits.