Order samples and we assign you one flooring expert — a real person in North America who helps you compare colours, work out how much to order, choose the trims and accessories that match, and coordinate freight and delivery. Their name, direct line and email arrive with your samples.
Flooring Experts
- One expert per project
- Free with your samples No credit card required
- Phone and email support No in-home visits
- Every expert in North America
Your flooring expert
The right floor. The right person to help.
Order samples and we assign you one flooring expert. The same person stays with you from comparing colours to the delivery date.
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Narrowing down the look
Compare the samples in your own light, then talk through undertone, plank width and finish against the walls and furniture you already own.
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Getting the quantity right
Send your room measurements and your expert works out square footage, waste factor and the number of boxes — so you are not short a box on the last row.
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Trims and accessories
Transitions, stair nose, quarter round, underlayment and adhesive, matched to the floor you picked and added to one quote.
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Freight and delivery
Flooring ships on a pallet by freight. Your expert coordinates the shipment, the delivery window and what needs to happen at the curb.
Support is by phone and email. We don’t offer in-home design visits.
North American team
Meet the flooring experts
Order samples and one of them becomes your point of contact for the whole project.
Nelson Bulhoes
Sales Manager
Extensive experience across the flooring industry and a deep knowledge of our products, from first comparison to final quote.
Ivan Yang
Sales Associate
Helps you explore the options, answer product questions and land on the right fit for your space.
Your expert’s direct line and email arrive with your samples — printed on the card in the box and sent to you by email. To reach the team before then, call 1-877-631-2845.
How it happens
How you get matched
Nothing to sign up for. Ordering samples is what starts it.
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Order your samples
Pick up to five. They ship free, second-day air, with no credit card.
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You get assigned an expert
One person, named on the card in your sample box and in your email.
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They stay with your project
Colours, quantities, trims, freight and delivery — the same contact the whole way through.
Questions about working with an expert
Does it cost anything?
No. Expert help is included with your sample order, and samples are free with no credit card required.
Will I get cold calls?
No. You’ll be told who your expert is, and they’re there when you want them. You can reach them by phone or email whenever you’re ready.
Where are the experts based?
All of our flooring experts are in North America.
Can they tell me how much flooring to order?
Yes. Send your room measurements and they’ll work out square footage, waste factor and box count, along with the trims and accessories that go with the floor you chose.
Do they visit my home?
No. Support is by phone and email. If you’d like to see and feel the products in person, visit one of our showrooms.
What if I already know what I want?
Then order and we’ll stay out of your way. Your expert is available if something comes up — quantities, accessories or delivery.
Ready when you are
Start with the floor.
Finish with a real plan.
Choose five favorites. We’ll send them free and connect you with a flooring expert who can help from sample to installation.
Choose 5 free samplesBuilding for someone else?Get trade pricing, fast quotes, and dedicated project support. Visit BuildDirect Pro