Products & project planning
Get help with material selection, quantities and placing an order.
Contact BuildDirect
Real people.
Helpful answers.
Choosing a floor, checking a quantity, or tracking a delivery? Our team is here to help.
How can we help?
Email the sales team
An existing order
Use the tracking link in your shipping email or sign in to view your order details. Customer Success can help with delivery questions and returns.
Trade & Pro services
Connect with the team about Pro support and your next project.
Hours of operation
When you can reach us.
Sales
Monday - Friday: 9:00 AM - 7:30 PM (EST)
6 AM - 4:30 PM (PST)
Saturday 8 AM - 12 PM (PST)
Sunday Closed
Customer Success
Monday - Friday: 10:00 AM - 7:30 PM (EST)
7:00 AM - 4:30 PM (PST)
Saturday - Sunday: Closed
Pro Services
Monday - Friday: 9:00 AM - 7:30 PM (EST)
6 AM - 4:30 PM (PST)
Saturday - Sunday: Closed
Good to know
Questions, answered.
How do I track my order?
Use the tracking link in your shipping email, or sign in to view your order details. For help with a delivery, contact Customer Success.
Where can I find delivery information?
Read our ordering and shipping guide for delivery options and how to prepare for your order.
How do I start a return?
Contact Customer Success at customersuccess@builddirect.com or 1-877-631-2845. Review the Return Policy and Terms of Sale for eligibility, exclusions and return shipping costs.
Can I see a sample before ordering?
Yes. Choose up to five available free samples with free shipping. Explore flooring samples.
Other ways to connect.
Corporate office
BuildDirect.com Technologies Inc
675 West Hastings St. #1600
Vancouver, BC V6B 1N2
Website support
Need help with a website issue? Let us know what happened and which page you were using.