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Customer Service
Hours of Operation
Sales
| Monday - Friday: | 9 AM - 7:30 PM (EST) 6 AM - 4:30 PM (PST) |
|---|---|
| Saturday - Sunday: | Closed |
Customer Success
| Monday - Friday: | 9 AM - 7:30 PM (EST) 6 AM - 4:30 PM (PST) |
|---|---|
| Saturday - Sunday: | Closed |
Pro Services
| Monday - Friday: | 9 AM - 7:30 PM (EST) 6 AM-4:30 PM (PST) |
|---|---|
| Saturday - Sunday: | Closed |
Email Inquiries
Customer Inquiries
Placing an order: customerservice@builddirect.com
Post-order support: customersuccess@builddirect.com
Other Inquiries
Media: media@builddirect.com
Investors: ir@builddirect.com
Technical: webmaster@builddirect.com
Warehouse Locations
BuildDirect has created a distribution system dedicated to providing you with the best freight rates and the best delivery times possible. While many of our products ship directly from the factory to you, we also maintain several state-of-the-art warehouse locations throughout the United States. Your order will always be delivered from the warehouse that provides you with the lowest shipping cost and the fastest delivery time. In addition to delivering products directly to your home or business, BuildDirect offers customer pick-up directly from our warehouse partners.
USA
Canada
San Bernardino (Los Angeles Area) Warehouse
Hours
- Mon-Fri: 8 AM-5:00 PM
- Sat-Sun: Closed
Please note this location is not a showroom and only materials ordered can be picked up at warehouse locations and by appointment only.
Statesboro, GA Warehouse
Phone
N/A
Hours
- Mon-Fri: 8 AM-4:00 PM
- Sat-Sun: Closed
Please note this location is not a showroom and only materials ordered can be picked up at warehouse locations and by appointment only.
Philadelphia, PA Warehouse
Hours
- Mon-Fri: 8 AM-4:30 PM
- Sat-Sun: Closed
Please note this location is not a showroom and only materials ordered can be picked up at warehouse locations and by appointment only.
Grapevine, TX Warehouse
Phone
Hours
- Mon-Fri: 8 AM-4:00 PM
- Sat-Sun: Closed
Please note this location is not a showroom and only materials ordered can be picked up at warehouse locations and by appointment only.
Richmond, BC Warehouse
Phone
Hours
- Mon-Fri: 9 AM-7:30 PM (EST)
- Sat-Sun: Closed
Please note this location is not a showroom and only materials ordered can be picked up at warehouse locations and by appointment only.