Last updated August 28, 2019
Personal information means any information relating to an identified or identifiable natural person. We collect personal information such as your name, your home address, your financial information and your personal preferences as part of conducting transactions with you and when you visit the Site. If you choose to withhold any personal information requested by us, it may not be possible for you to gain access to certain parts of the Site or services.
Your contact information is your name associated with your business address, business email, business telephone, business fax and other business contact information.
The legal bases for our processing of personal information are primarily that the processing is necessary for providing the Site or services and that the processing is carried out in our legitimate interests, which are further explained below. We may also process personal information upon your consent, asking for such consent as appropriate.
When you purchase a product on the Site we collect your financial information to process the order. We may also collect your billing and shipping addresses for the purposes of fulfilling your transaction. We may also collect your order history and feedback in relation to your experience with BuildDirect.
We may collect information like your age and gender. We may collect information about the products you like or the reviews and comments you post online.
We may collect information from your IP address in relation to your location. The data is used to best match our products to the areas of demand.
We may collect information you give us in contemplation of an employment opportunity with BuildDirect.
We may track the pages you visit or the path you took to land on the Site page and what website you visit when you leave us. We collect this information using tracking tools. For more information on these tracking tools please check your browsers Privacy Preferences or similar pages.
There are many ways you give information to us directly and includes but is not limited to, the following:
This is mainly through your browser using tracking tools like behavior tracking, pixel tags and cookies. Third parties such as delivery companies may also give us updated information in connection with your order.
Like most other commercial websites, the Site may monitor traffic patterns, site usage and related sites. We may automatically (i.e., not via registration) collect or compile certain information when you access the Site. Examples of this type of information include the aggregate and unique number of visitors to the Site, the dates and times of visits to the Site, IP addresses and the domains, cities and countries of visitors, the pages of the Site visited and the content accessed, the type and version of the browser and operating system used to access the Site, search engine and search terms used within the Site or to visit the Site, referring sites, and HTTP errors generated.
We use this information in order to assess the usage of our the Site and our marketing efforts, to send you tailored browser notifications with news and offers (with your consent), to optimize the Site, and to monitor the Site’s performance. We may provide such information to the Site contractors for these purposes. We also may use a web analytics service or services on some pages to improve web design and usability. This may involve recording mouse clicks, mouse movements, scrolling activity as well as any text you type on the Site. BuildDirect does not track your browsing habits across websites which do not use the same services.
The Site does not respond to Do-Not-Track signals from the browser. Instead, you can download and install browser plugins to automatically block tracking technologies.
By submitting your information or using the Site, you expressly consent and agree that BuildDirect, its affiliates, and assigns (collectively, “Represented Entities”) may send emails, or place calls and send text messages to any cellular (or non-cellular) telephone number provided to BuildDirect or the Represented Entities by you, or anyone purporting to act on your behalf, including through the use of an automatic telephone dialing system and calls utilizing artificial or prerecorded voice and/or messages, for any purpose related in any way to your use of the Site, including without limitation: as part of the creation of a BuildDirect Membership Account, in conjunction with a request made through a website form or chat; in response to any other requests for information, goods, or services submitted through the Site; and/or Site, product, and/or user-experience improvement surveys. This provision is a material term of the agreement between you and BuildDirect and cannot be unilaterally modified, revoked, or withdrawn by you.
If you elect to provide consent to receive telemarketing messages from BuildDirect and the Represented Entities, such consent grants BuildDirect and the Represented Entities the right to make or deliver advertising/telemarketing text messages and calls, including through the use of an automatic telephone dialing system or an artificial or prerecorded voice, to any telephone number that you provide. Telemarketing consent is not a condition for use of the Site and may be withdrawn at any time.
You promise that you are the owner and/or primary user of all cellular telephone numbers you provide to us. If your cellular (or non-cellular) phone number changes, you will immediately notify us. Otherwise you will be liable for any and all loss, damage, and expenses incurred by BuildDirect as a result.
BuildDirect and the Represented Entities are not responsible for any fees assessed by your cellular (or non-cellular) telephone provider for receipt of text messages or calls.
To the extent applicable, you also agree that BuildDirect and the Represented Entities may record or monitor any or all conversations that you have with BuildDirect and the Represented Entities, without any further notification and for any reason.
Information about our customers is an important aspect of our business. BuildDirect undertakes to treat this information with integrity and does not and will not sell, or disclose your information unless for business purposes or as required by law. We will implement appropriate technical and organizational measures (including contractual or other arrangements) to protect information disclosed to third parties, who perform services on our behalf. These third parties include, but are not limited to, delivery service providers who ship and deliver your online orders and technology service providers who provide services in support of BuildDirect’s business.
BuildDirect takes all reasonable steps to ensure that your information is kept safe from loss, unauthorized access, modification or disclosure.
Individuals have the right to withdraw their consent to the collection, use, or disclosure of information at any time, except where that withdrawal would frustrate the performance of a legal obligation by BuildDirect.
Individuals have the right to know what Information BuildDirect has collected about them, how that information is being used and to whom it has been disclosed, as well as to verify and amend that information if it is incorrect. If necessary, BuildDirect will correct the information if requested to do so.
Subject to applicable laws, upon reasonable written notice given to BuildDirect, all information held by BuildDirect that is identifiable to that individual will be removed from our records and confirmation of that removal will be provided to the individual. Notwithstanding the foregoing, if you withdraw consent, BuildDirect nonetheless reserves the right to retain, collect, use and disclose information without your consent where we are permitted and/or required by law to do so.
Under the GDPR, you may be entitled to additional rights, including: (i) the right to object to unlawful data processing, under certain conditions; (ii) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your personal information is inaccurate; (iii) the right to data portability of personal information that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (iv) the right object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions; (v) the right to lodge a complaint with data protection authorities. If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at: http://ec.europa.eu/justice/data-protection/index_en.htm.
From time to time, BuildDirect may engage a third-party marketing agency to distribute advertisements to consumers who have expressed an interest in receiving such material. For this purpose, the marketing agency may use its own distribution list. This list is not under BuildDirect’s control and may not be shared with BuildDirect. In relaying an opt-out request to a third-party marketing agency, BuildDirect therefore accepts no responsibility for any consequences to the requester arising from the actions of the agency.
You may wish to opt out of receiving certain information or marketing and promotional material distributed directly by BuildDirect. You may do so by selecting the opt-out or unsubscribe feature in our online communications including our online newsletter and product updates.
We may also obtain your consent to send push notifications to your browser. These notifications will contain news and offers from BuildDirect.com and may be tailored based on your interests and the areas of the Site you have visited. You can stop receiving these notifications at any time by changing your browser settings.
BuildDirect.com Technologies Inc.
1900, 401 West Georgia
Vancouver, British Columbia, V6B5A1