Frequently Asked Questions
What is Flex Pay?
What is Flex Pay?
Flex Pay gives you the freedom to purchase what you want now and pay over time with simple fixed installments. Some plans include interest while some are interest-free. When you’re ready to check out, just select Flex Pay as your payment method, complete a short application, and receive a quick decision. Choose the terms of your payment plan, finish checking out, and enjoy your purchase. Then, pay over time with simple, no-surprise monthly payments.
How do I apply?
How do I apply?
Shop for your items and add them to your cart just like you normally would. When you are ready to checkout, simply select Flex Pay as your payment method. To apply, you’ll need to provide some basic information like your mobile number, date of birth, and if you are a US resident, your Social Security Number. If you’re approved, finish checking out and you’re done.
How are my loan term offers determined?
How are my loan term offers determined?
We look at a number of factors, including your credit information, purchase details, and more.
How do I make installment payments?
How do I make installment payments?
You can make a payment any time by visiting https://www.upgrade.com/pay and clicking on the Loans tab. From there, click the Make a Payment button.
We recommend that you enable AutoPay at time of purchase so that your payments are automatically deducted each month.
If you don’t have AutoPay enabled, visit https://www.upgrade.com/pay, click on the Accounts page, and set the AutoPay toggle to ON.
You can also change the form of payment on file with Flex Pay any time by visiting https://www.upgrade.com/pay.
Can I receive my items before paying off my purchase?
Can I receive my items before paying off my purchase?
Yes. As soon as the merchant has processed your purchase, it will be delivered to you, even before you finish making your loan payments.
What is your Privacy Policy and Terms of Use?
What is your Privacy Policy and Terms of Use?
You can read the Privacy Policy here: https://www.upgrade.com/flex-pay/privacy/
You can read the Terms of Use here: https://www.upgrade.com/flex-pay/terms/
