Flooring is a bigger purchase than most, and it arrives on a pallet. Here is every step between choosing samples and standing on the finished floor — who helps you, what shipping costs, and what happens if it turns out wrong.
How It Works
The process
From five samples to a finished floor
Five steps, one contact, no surprises at the curb.
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Choose 5 free samples
Order up to five. They ship free, second-day air, and we don’t ask for a credit card.
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Meet your flooring expert
One person is assigned to your project. Their name, direct line and email arrive on the card in your sample box and by email.
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Get an exact quantity and quote
Send your room measurements. Your expert works out square footage, waste factor, box count, trims and accessories in one quote.
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We coordinate the freight
Flooring ships on a pallet by freight, not by courier. Your expert books the shipment and tells you exactly what happens on delivery day.
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Install with backup
Installation guides for every product, your expert on the phone if something comes up, and 6-month no-hassle returns.
Before you decide
Test your samples like a pro
The four things we print on the box, because they are what separates a floor you like from a floor you live with.
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Feel it
Run your hand across the texture. Embossing and finish read differently in the hand than on a screen.
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See it in your light
Morning, evening, lamps on. Undertone shifts more than most people expect.
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Try to scratch it
Go ahead — keys, claws, chair legs. Better to find out on a sample than on 900 square feet.
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Set it against your room
Put it next to your walls, cabinets and furniture. The right one will look at home.
- 6-month no-hassle returns
- Lifetime warranties
- Shipping from $149 Freight, delivered on a pallet
- Direct from the source since 1999
How it goes when it goes right
★★★★★
This is a very nice looking vinyl that was an easy install… the planks matched up well 3 years later. Very good price, communication, and overall experience.
Ryan K. · Verified review, builddirect.com ★★★★★
The micro-bevel is just right. It provides clear definition between the wide planks without being deep enough to catch dust.
Kevin D. · Verified review, builddirect.com ★★★★★
Milling was perfect. I didn’t have to discard a single board for being warped or out of square.
Arthur S. · Verified review, builddirect.com
Questions before you order
How do the samples arrive?
Up to five samples, free, second-day air. No credit card required.
How is the flooring itself delivered?
Flooring is heavy, so it ships by freight on a pallet rather than by courier. Your flooring expert arranges the shipment and explains the delivery window and what needs to happen at the curb before the truck arrives.
What does shipping cost?
Shipping starts at $149. Your quote shows the freight cost for your address and quantity before you order. See shipping details.
What if the floor isn’t right once it arrives?
We offer 6-month no-hassle returns. Read the return policy.
How do I know how much to order?
Your flooring expert calculates it with you — square footage, waste factor and box count, plus the trims and accessories that match the floor you chose.
Can I see the flooring in person first?
Yes. We have showrooms in California, Florida, Michigan and British Columbia. Samples are the fastest way to see a floor in your own room and your own light.
Ready when you are
Start with the floor.
Finish with a real plan.
Choose five favorites. We’ll send them free and connect you with a flooring expert who can help from sample to installation.
Choose 5 free samplesBuilding for someone else?Get trade pricing, fast quotes, and dedicated project support. Visit BuildDirect Pro