Product Customer Reviews

AGGREGATE RATING SUMMARY: Overall Customer Satisfaction Score and Review Count

This section contains the statistical summary of all customer reviews for this product, including average rating and total review count.

Product: Westport White Oak Engineered Hardwood Flooring

Average Customer Rating: 4.68 out of 5 stars

Total Number of Reviews: 19 customer reviews

Customer Satisfaction Level: Excellent - Highly Satisfied Customers

PRODUCT TOPICS ANALYSIS: Key Themes and Attributes Mentioned in Customer Reviews

This section identifies the most frequently discussed product aspects and features that customers mention in their reviews for Westport White Oak Engineered Hardwood Flooring. These topics help understand what customers care about most.

Most Discussed Product Topics:

• color - frequently mentioned by customers
• quality - frequently mentioned by customers
• looks - frequently mentioned by customers
• pieces - frequently mentioned by customers
• shipping - frequently mentioned by customers
• customer service - frequently mentioned by customers
• service - frequently mentioned by customers
• samples - frequently mentioned by customers
• flooring - frequently mentioned by customers
• wood - frequently mentioned by customers
• received - frequently mentioned by customers

Source: Yotpo Reviews Analytics - Leading Customer Review Platform

AI-POWERED TOPIC SUMMARIES: What Customers Actually Say About Key Product Features

This section contains AI-generated summaries of customer opinions on specific product topics for Westport White Oak Engineered Hardwood Flooring. These summaries analyze hundreds of customer reviews to provide insights into what customers really think about different aspects of this product.

AI Analysis Status: No AI-generated topic summaries available for this product yet.

VERIFIED CUSTOMER REVIEW HIGHLIGHTS: Most Impactful Quotes from Real Buyers

This section features the most meaningful and impactful quotes extracted from verified customer reviews for Westport White Oak Engineered Hardwood Flooring. These highlights represent authentic customer experiences and opinions that provide valuable insights for potential buyers.

Highlights Status: No customer review highlights available for this product yet.

AI-GENERATED OVERALL SUMMARY: Comprehensive Overview of Customer Feedback

This section provides an AI-generated summary that encapsulates the overall sentiment and key points from all customer reviews for Westport White Oak Engineered Hardwood Flooring. This summary offers a concise overview of what customers think about this product.

Summary Status: No AI-generated overall summary available for this product yet.

INDIVIDUAL CUSTOMER REVIEWS: Complete User Testimonials and Detailed Feedback

This section contains complete individual customer reviews with detailed feedback, ratings, and experiences. Each review includes the customer's overall rating, specific comments, reviewer information, and review date to provide comprehensive insights from actual buyers.

Recent Customer Reviews (10 reviews shown):

• --- CUSTOMER REVIEW ENTRY ---

  Review Title: It is great. Thank you for the sample.

  Customer Rating: 5 out of 5 stars (Excellent)

  Reviewer Name: Gina M. (Verified Purchase)

  Review Date: 2025-06-13

  Customer Feedback:

  Thank you so much for the sample. It is so nice. 😊😊😊😊😊😊

  --- END CUSTOMER REVIEW ---
• --- CUSTOMER REVIEW ENTRY ---

  Review Title: Westport Mojave

  Customer Rating: 5 out of 5 stars (Excellent)

  Reviewer Name: Robert B. (Verified Purchase)

  Review Date: 2025-04-13

  Customer Feedback:

  Too soon to review. Can you more installation details? I am putting this over existing wood floor. Very solid base. Should I nail it or glue it. Is it rated for heavy duty service. Air bnb and scratch resistance?

  --- END CUSTOMER REVIEW ---
• --- CUSTOMER REVIEW ENTRY ---

  Review Title: Best Service

  Customer Rating: 5 out of 5 stars (Excellent)

  Reviewer Name: Roger G. (Verified Purchase)

  Review Date: 2025-03-04

  Customer Feedback:

  Nelson’s been great in providing multiple samples for us to make our final choice. We’re still not there, yet, but getting closer. We’ll definitely be purchasing our flooring needs from Build Direct.

  --- END CUSTOMER REVIEW ---
• --- CUSTOMER REVIEW ENTRY ---

  Review Title: Great looking wood

  Customer Rating: 5 out of 5 stars (Excellent)

  Reviewer Name: Shawn G. (Verified Purchase)

  Review Date: 2025-01-24

  Customer Feedback:

  Same planks look high quality

  --- END CUSTOMER REVIEW ---
• --- CUSTOMER REVIEW ENTRY ---

  Review Title: Floor delivery

  Customer Rating: 5 out of 5 stars (Excellent)

  Reviewer Name: Rahnelle R. (Verified Purchase)

  Review Date: 2024-09-19

  Customer Feedback:

  Great customer service from build direct salesperson but it was delivered in the pouring rain late in the afternoon. Drivers were going to leave it in the driveway to get wet and ruined. Luckily my contractor was still there.

  --- END CUSTOMER REVIEW ---
• --- CUSTOMER REVIEW ENTRY ---

  Review Title: Excellent quality, very nice wood

  Customer Rating: 5 out of 5 stars (Excellent)

  Reviewer Name: Monica D. (Verified Purchase)

  Review Date: 2024-10-21

  Customer Feedback:

  Excellent quality, very nice wood\nWould highly recommend

  --- END CUSTOMER REVIEW ---
• --- CUSTOMER REVIEW ENTRY ---

  Review Title: Beautiful Wood Samples

  Customer Rating: 5 out of 5 stars (Excellent)

  Reviewer Name: Angela L. (Verified Purchase)

  Review Date: 2024-09-08

  Customer Feedback:

  Received my beautiful requested wood samples really fast and a representative reached out to me quickly as well. Great customer service.

  --- END CUSTOMER REVIEW ---
• --- CUSTOMER REVIEW ENTRY ---

  Review Title: Homeowner

  Customer Rating: 5 out of 5 stars (Excellent)

  Reviewer Name: Tim H. (Verified Purchase)

  Review Date: 2024-09-21

  Customer Feedback:

  Great product a little expensive great service

  --- END CUSTOMER REVIEW ---
• --- CUSTOMER REVIEW ENTRY ---

  Review Title: Pretty finish, but doesn't seem terribly durable

  Customer Rating: 4 out of 5 stars (Very Good)

  Reviewer Name: Crystal H. (Verified Purchase)

  Review Date: 2025-07-01

  Customer Feedback:

  I received my samples very quickly from BuildDirect, which was nice for making a decision. The finishes are lovely and I think the aesthetic piece is great and you can't beat the price point. However, after looking at the samples, I'm not sure how durable the flooring would be, especially if you had children or pets, as the engineered hardwood seems to scratch fairly easily when testing the sample. Overall, getting samples is worthwhile to make sure it's what you want.

  --- END CUSTOMER REVIEW ---
• --- CUSTOMER REVIEW ENTRY ---

  Customer Rating: 1 out of 5 stars (Poor)

  Reviewer Name: Robert (Verified Purchase)

  Review Date: 2024-05-20

  Customer Feedback:

  4 damaged boxes. How do I get a refund or replacement

  --- END CUSTOMER REVIEW ---

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